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DO PERCEPTIONS OF QUALITY, EQUITY AND VALUE IMPROVE CUSTOMER SATISFACTION AND TRUST? THE CASE OF PORTUGUESE BANKING SECTOR

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  • URLhttps://db.koreascholar.com/Article/Detail/401226
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글로벌지식마케팅경영학회 (Global Alliance of Marketing & Management Associations)
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ABSTRACT
Main References
저자
  • Catarina Marques(Iscte – Instituto Universitário de Lisboa, BRU-Iscte)
  • Teresa Calapez(Iscte – Instituto Universitário de Lisboa, BRU-Iscte)
  • Nelson António(Iscte – Instituto Universitário de Lisboa, BRU-Iscte)
  • Margarida Ribeiro(Iscte – Instituto Universitário de Lisboa, BRU-Iscte)