Recently, with the development of industrial technology and the increase of young consumers, engine monitoring devices for small ships are rapidly changing from analog devices to LCD-based digital devices. In addition, consumers’ product selection criteria are gradually increasing in favor of luxurious and emotional products rather than price attractiveness. Therefore, in order to develop differentiated products in marketing, it is necessary to find and improve emotionally attractive quality elements. The purpose of this study is to collect 11 customer requirements related to the emotional quality of DGP (Digital Gauge Panel) for small ships through customer interviews and to find attractive quality elements among the emotional qualities of DGP for small ships. 17 design elements were derived by applying QFD to the collected customer requirements, and they were classified into one-dimensional quality, must be quality, and attractive quality through Kano model analysis, and 6 attractive quality elements were confirmed using Timko customer satisfaction index.

6 sigma is a management innovation strategy which improves most of all managerial processes including transactional and project based operations such as marketing, purchasing, accounting, and construction. Even though 6 sigma is trying to solve problems from the customer’s viewpoint in the scientific manner, project leader feels some difficulties in implementation because of several reasons. Especially the difficulties are prevalent in construction site. This paper investigates the cause of the difficulties through questionnaires, analyzes the investigation results, and verifies the critical success factors of 6 sigma implementation. Factor analysis has been usually employed in reducing quantity of data and summarizing information chaos. In this study, several variables from questionnaires are grouped into just only four factors by the process of factor analysis. The critical success factors are extracted as project management system, implementation mechanism, site condition, and project ownership. Some ideas for each individual success factor are suggested, which are expected to be useful in successful implementation of 6 Sigma in construction site.

In this study, the evaluation criteria of performance and applicability is developed to rank the combinatorial technologies for SWG (Smart Water Grid) system using AHP (Analytic Hierarchy Process) method. Security, safety, solution, suitability and sustainability which are goals of SWG technology, are used as upper level hierarchy elements. And three detailed elements for each upper level hierarchy are adopted as the lower level hierarchy. The weighted value which represents the importance of each element, could be determined through questionnaires accomplished by groups of specialists who are engaged in relevant waster industry and research area. To assess the accuracy of the evaluation criteria developed in this study, a simulation on four decision alternatives for smart water grid was carried out as an evaluation. Consequently which showed 90 % of accuracy.

  This paper is concerned with a six sigma application to non-manufacturing process. Based on the comparison to manufacturing process, non-manufacturing process has some specific characteristics. The main focus of this study is to introduce an empirical c

This paper considers automated storage and retrieval systems with double shuttle. We develop the travel time model based on the first come first service rule. We evaluate the performance of the double shuttle system working on the four command cycle.