The development of mobile communication technology is transforming the market of mobile communication devices, which is used to be merely for simple communication, into the one which offers features of personal digital assistant (PDA), fax communica- tion and Internet access. Unlike a mobile phone which comes out as a complete package and whose functions cannot be changed, a smart phone can be upgraded by its user, adding or removing apps as he pleases. OS’s of smart phones are iOS-based Apple, Google Android, Window Mobile, and others. Due to its convenience and powerful features, many people use smart phones its high price. On the other hand, consumer complaints are rising on poor A/S for occasional malfunction. This study analyzes how A/S cases can be classified into groups according to quality factors. We evaluate factors such as consumer impression and consumer satisfaction. By dual quality evaluation using KANO method, we would like to show the different A/S strategy for smart phones, compared with mobile phones.

시계열데이터는 ARMA 분석에 적합지 않은 요소를 내재하고 있는 경우가 있다. 특히 선형성과 주기성을 가진 요소가 확률적인 분포와 자주 혼재 되어 있다. 이 논문에서는 이런 선형적 주기적 요소를 찾아내고 분석하는 방법을 제시한다. 특히 주기적 요소는 여러 주기가 층층이 겹쳐져서 나타난다， 주기 간에 는 서로 일정 정수비율을 유지하며 ， 한 주기 안에 다른 주기가 내 포되어 있는 경우(nested periods)가 많다. 시간규모(time-scale) 개

Time series exhibiting linear and periodic trends is analyzed Detailed method of extracting nested periods and resulting periodic components, finding the best fit ARMA model for non-linear and non-periodic component, and setting up control boundary are presented. The concept of time scale is introduced to better understand periodic dynamic.

Because sampling interval for data collection tends to be short compared with the overall processing time, in chemical process, instrumental process related tanks or furnace collected data have a significant autocorrelation. Insufficient control technique

Researches on after-sales quality have centered on home electric appliances, figuring out how factors influencing after-sales service quality are causally related to customer's behavioral intentions, via consumer satisfaction as an intermediary parameter.