This study has utilized the Quality Function Deployment (QFD) technique in order to plan the tangible (menu) and intangible (service) product of dumpling restaurant. The engineering characteristics of tangible products were classified into product planning, purchase management, production management, and information management based on the production system of foodservice. The engineering characteristics of intangible products were also classified into physical evidence, human interaction, and pre-communication based on the service operation and delivery system. As a result of analyzing the QFD, it was found that the customer hope the hygiene factor and response factor to be improved. It is analyzed that product planning, information management, and production management should be improved first in terms of engineering characteristics considering consumer needs. In the future, by utilizing the systematic product development process that the requirements of tangible and intangible product consumers are converted to the engineering characteristics, the development of competitive product within the market will be possible, and furthermore it is expected to be useful for reducing the unnecessary time and design costs due to failure of product development.

Global increase in the demand for the new Electrical and Electronic Equipment (EEE) results in the rapid increase of waste electrical and electronic equipment (WEEE) (or electronic waste). Significant efforts on developing diverse WEEE recycling policy and programs such as extended producer responsibility (EPR), WEEE directive, and the restriction of the use of hazardous substances (RoHS) directive are being made by many developed nations. This study focuses on determining priority among proposed WEEE recycling policy research projects by a number of experts from academia, institutions and recycling industry using quality function deployment (QFD) method to better manage and recycle WEEE in Korea. In order to develop effective WEEE recycling policy, a total of 12 different WEEE recycling policy research projects were proposed by a total of 11 experts related WEEE recycling. Reliability and validity evaluation of the proposed projects were conducted, along with SPSS statistical software. By using the QFD method, a survey regarding potential problems, suggestions, and difficulties at several WEEE recycling facilities were conducted and evaluated. Evaluation of the proposed projects was made by house of quality (HOQ). In this study, proposed research projects with higher importance index include WEEE collection system, development of WEEE recycling guideline, and establishment of WEEE generation/collection/recycling national database. The QFD method employed in this study can be effectively used as a decision-making process tool in WEEE recycling policy and road map.

본 연구는 컨테이너 터미널의 종합적인 성과 향상 요인을 분석하기 위한 균형성과표(BSC)를 설계한 후 분석계층프로세스 모형(AHP)과 분석네트워크프로세스 모형(ANP)을 활용하여 품질기능전개도(QFD)와 결합 모형을 사용하였다. 이는 재무적 성과, 고객 만족 및 컨테이너 터미널의 비즈니스 프로세스의 질적 향상을 가져 올 수 있는 컨테이너 터미널의 종합적이고 다차원적인 성과 요인 제시 및 중요도 분석에 목적을 두고 있다. 본 연구에서 제안한 수정된 품질기능전개도는 상관종속성과 관계행렬을 표현하므로 인해, 기존의 품질기능전개도와 비해 더욱 현실적이며 정확성과 정교성이 부가된 품질기능전개도를 구축했다.