이 연구는 얼굴 유형에 따른 헤어커트스타일 선호도를 조사하기 위하여 대전·충남지역 여성 276명을 대상으로 설문지를 사용하여 설문조사 하였다. 분석은 통계 처리프로그램인 SPSS(Statistical Package for Social Science) 24.0을 이용하였으며, 결과는 다음과 같다. 얼굴 유형에 따른 헤어커트스타일의 선호도는 둥근형, 삼각형, 장방형 얼굴은 레이어커트스타일(Layered cut style)을 가장 선호하였고, 선호 정도는 둥근형 얼굴 46.7%, 삼각형 32.6%, 장방형 35.1%이었다. 그러나 사각형 얼굴은 스파니엘커트스타일(Spaniel cut style)을 가장 선호하는 것으로 나타났으며, 선호 정도는 54.0%이었다. 이의 결과는 통계적으로 유의한 차이가 있었다(p<.001). 따라서 이와 같은 결과는 얼굴형에 따라 선호하는 헤어커트 스타일에는 차이가 있는 것으로 나타났다.

Hair style allows consumers to express their aesthetic sense and individual beauty. However, due to the attributes of hairdressing services and the high expectations of consumers, complaints are increasing rapidly. This study examined the complaint behavior, compensation and hair salon patronage of consumers. Then, a model is presented that explains the complaint behavior for hairstyling, forms of compensation, and hair salon patronage through empirical analysis. This study was conducted by a survey method. A total of 399 questionnaires were used for the analysis. The data were analyzed using SPSS 23.0 and AMOS 23.0 statistical software. The dimension of complaint behavior for hair style included verbal complaints, non-verbal complaints in the salon and private complaints outside the salon. The forms of compensation included re-procedure, psychological, and material compensation. Hair salon patronage was one-dimensional. These results were obtained through exploratory and confirmatory factor analysis. Then the conceptual model was empirically analyzed by covariance structure analysis and obtained in final form through model modification. Verbal complaint behavior positively influenced re-procedure compensation. In addition, non-verbal complaint behavior had positive effects on psychological and material compensation. Hair salon patronage was positively affected by re-procedure and psychological compensation. However, private complaint behavior had a negative effect on hair salon patronage. The direct and indirect effects of the paths among variables were verified by analyzing the mediating effects of different forms of compensations. It is possible to establish differentiated marketing strategies with these findings for consumers with complaint behaviors by considering the forms of compensation.