In order to satisfy customers, it is important to identify the quality elements that affect customers’ satisfaction. The Kano model has been widely used in identifying multi-dimensional quality attributes in this purpose. However, the model suffers from various shortcomings and limitations, especially those related to survey practices such as the data amount, reply attitude and cost. In this research, a model based on the text sentiment analysis is proposed, which aims to substitute the survey-based data gathering process of Kano models with sentiment analysis. In this model, from the set of opinion text, quality elements for the research are extracted using the morpheme analysis. The opinions’ polarity attributes are evaluated using text sentiment analysis, and those polarity text items are transformed into equivalent Kano survey questions. Replies for the transformed survey questions are generated based on the total score of the original data. Then, the question-reply set is analyzed using both the original Kano evaluation method and the satisfaction index method. The proposed research model has been tested using a large amount of data of public IT service project evaluations. The result shows that it can replace the existing practice and it promises advantages in terms of quality and cost of data gathering. The authors hope that the proposed model of this research may serve as a new quality analysis model for a wide range of areas.

Current evaluation practices for IT projects suffer from several problems, which include the difficulty of self-explanation for the evaluation results and the improperly scaled scoring system. This study aims to develop a methodology of opinion mining to extract key factors for the causal relationship analysis and to assess the feasibility of quantifying evaluation scores from text comments using opinion mining based on big data analysis. The research has been performed on the domain of publicly procured IT proposal evaluations, which are managed by the National Procurement Service. Around 10,000 sets of comments and evaluation scores have been gathered, most of which are in the form of digital data but some in paper documents. Thus, more refined form of text has been prepared using various tools. From them, keywords for factors and polarity indicators have been extracted, and experts on this domain have selected some of them as the key factors and indicators. Also, those keywords have been grouped into into dimensions. Causal relationship between keyword or dimension factors and evaluation scores were analyzed based on the two research models-a keyword-based model and a dimension-based model, using the correlation analysis and the regression analysis. The results show that keyword factors such as planning, strategy, technology and PM mostly affects the evaluation result and that the keywords are more appropriate forms of factors for causal relationship analysis than the dimensions. Also, it can be asserted from the analysis that evaluation scores can be composed or calculated from the unstructured text comments using opinion mining, when a comprehensive dictionary of polarity for Korean language can be provided. This study may contribute to the area of big data-based evaluation methodology and opinion mining for IT proposal evaluation, leading to a more reliable and effective IT proposal evaluation method.

정부에서는 발주하고 관리하는 정보화 사업은 년 3조원 규모로, 이러한 정보화 사업은 대부분 사업수행 업체가 제출한 제안서를 분야별 전문가들에 의해 평가를 진행한 후 사업 수행자를 선정하게 된다. 제안서 평가는 제시된 평가기준에 의해 평가위원의 정성적 판단에 따라 점수를 부여 하고 있으나, 실제 평가위원이 어떠한 부분에 중점적으로 관심을 가지고 점수를 부여하는지는 알 수 없다. 이에 본 연구에서는 평가위원의 제안서 평가 시 어떠한 요인이 평가점수 부여에 영향을 미치는지 분석 하고자 한다. 연구를 진행하기 위해서는 평가를 진행하는 평가위원을 직접 대면 조사를 통해 자료를 수집해야 한다. 그러나 평가위원 명단이 보안상 공개되지 않아서 조사에 현실적으로 어려움이 있고, 또한 설문조사 등으로 직접 조사하기에는 부적절한 측면이 있다. 본 연구에서는 온라인 평가시스템에 등록된 평가위원의 평가의견(Text) 분석을 통해 요인을 분석 하고자 한다. 데이터 분석 도구인 R을 이용하여 온라인 평가시스템에 등록된 평가의견에서 형태소를 추출, 평가에 영향을 줄 수 있는 주요 요인과 극성을 나타내는 Keyword 사전을 구축 하였고 주요 요인을 이해력, 수행력, 관리력 3개의 차원으로 분류 하였다. 이를 통해 평가위원이 실제 입력한 점수와 주요 요인, 극성 조합에 의해 산출된 점수가 어떠한 상관 관계가 있는지 분석하기 위하여 회귀 분석을 실시, 주요 요인들이 평가 점수에 미치는 영향도에 대한 신뢰도를 검증할 계획이다. 본 연구의 결과는 비정형 형태로 입력된 의견을 실제 평가결과 점수로 수치화 할 수 있는 방법론 수립의 기초가 될 것으로 기대 한다.

포장콘크리트는 중차량에 대한 저항성이 크고 유지관리 비용이 적게 드는 공법으로서 다른 구조물과 달리 온도변화, 강우 및 강설, 축하중 반복 등 가혹한 조건에 노출되어 있다. 따라서 기후환경에 대한 내 구성이 매우 중요하며 특히 강설 시 원활한 교통소통을 위하여 살포되는 제설재에 대한 내구성을 확보하 는 것은 장수명 콘크리트 포장의 중요한 요소라 할 수 있다. 일반적으로 재료적인 관점에서 콘크리트의 내구성을 향상시키는 방법 중 하나는 광물질 혼화재를 사용하는 것이며 포장구조물에 적용할 때는 재료적 특성에 대해 시공 및 유지관리 측면에서 충분한 고려가 선행되어야 한다. 본 연구에서는 고로슬래그 미분 말, 플라이애시, 실리카흄, 메타카올린 등 다양한 광물질 혼화재를 사용하여 장수명 포장 콘크리트를 얻 기 위한 표준배합 및 내구성 평가를 진행하였다. 검토대상 배합은 고속도로공사 전문시방서 기준에 따라 설계기준 휨강도 4.5, 배합강도 5.2MPa를 얻기 위하여 검토된 각 혼화재료 종류별 표준배합을 선정하였 다. 그림 1 및 2는 각 배합별 동결융해 저항성 및 스케일링 저항성 시험결과를 정리한 것이다.

De-icing work in highways has been changed from sand and calcium chlorides spreading to pre-wetted salt spreading since 2000s. Recently, the concern on the premature deterioration of concrete structures due to de-icing salts and its counter measurements has been increased. This paper describes the change of de-icing methods and deterioration due to chloride attack and specification of durable concrete.

Recently, due to record breaking temperature and other factors, bridge expansion joint closing, damage of shoe, narrow distance between abutment and deck is occurred frequently. Therefore, traffic flow was interrupted and vehicle damage was occurred because of expansion joint stick out. In this study, in order to reduce damage of expansion joint and other bridge facilities and to ensure safety of infrastructure, field survey and consulting works are performed for 91 bridges that distance between expansion joint is closed. Based on this study, cause of expansion joint closing are analyzed and maintenance strategy is suggested.

Current ASTM specification provide an approach for directly correlating attenuations of the bottom deck or the top rebar from ground penetrating radar (GPR) to deck condition when corrosion is the primary mechanism for concrete deterioration. In this study, GPR tests were conducted on the bridge decks in public service and the characteristics of signal attenuation were investigated with deck condition. As will be discussed, this approach is recommended for further evaluation and incorporation within ASTM D 6087-08.

Recently, the concern on the deterioration of concrete due to de-icing salts and its counter measurements has been increased. This paper discusses the durability Assessment procedure of RC Structures against chloride attack under depicing salt environments.

In this study, the resistance to salt-attack of concrete using various mineral admixtures was experimentally evaluated to develop high durability concrete. As a result, the resistance to salt-attack of concrete using fly ash was lower than that of OPC concrete at age of 28 days. However, all concrete using mineral admixtures showed the higher resistance to salt-attack than OPC concrete at long-term age.

In the past, concrete pavements were routinely designed and constructed to provide low-maintenance service lives of 20 to 25 years. More recently, there has been a movement toward construction of pavements with a longer initial service life of 40 or more years. This paper discusses a mixture improvement for long life concrete pavement.

Maintenance costs, depending on the occurrence of deterioration expressway bridges has been increasing at a very rapid rate (approximately 200% increase in the last five years). In order to reduce the damage caused by water leakage and de-icing salt damage, We proposed a design improvement of concrete slab edge.

The signal characteristic of radar wave on concrete decks is determined by the attenuation of the radar due to the conversion of EM(Electromagnetic) energy to thermal energy through electrical conduction, dielectric relaxation, scattering, and geometric spreading. In this study, it is found that the attenuation of radar signal received on top rebars in bare deck concrete with 2 way travel time shows a general decreasing linear trend because of its same relative permittivity and conductivity. The radar signal after depth-normalization, can then be interpreted as being principally influenced by the content of chlorides penetrating cover concrete, which caused corrosion of rebars in bridge decks.

Maintenance costs, depending on the occurrence of deterioration expressway bridges has been increasing at a very rapid rate (approximately 200% increase in the last five years). In order to reduce the damage caused by water leakage and de-icing salt damage, We proposed a design improvement of concrete slab edge.

Recently, the concern on the deterioration of concrete pavement due to de-icing salts and its counter measurements has been increased. Especially, a scaling phenomenon of concrete is defined as a general loss of surface mortar or mortar surrounding the coarse aggregate particles on a concrete surface. This problem is typically caused by the expansion of water due to freezing and thawing cycles and the use of de-icing chemicals. This paper discusses the testing conditions of freezing-thawing and scaling resistance.

Recently, the concern on the deterioration of concrete due to de-icing salts and its counter measurements has been increased. This paper discusses the results from investigation of pre-mature deteriorated existing road-subsidiary concrete structures and the specification of concrete quality.

Recently, the concern on the deterioration of concrete due to de-icing salts and its counter measurements has been increased. This paper discusses the results from investigation of pre-mature deteriorated existing road-subsidiary concrete structures and the specification of concrete quality.

Chloride attack, one of the reasons for early deterioration of concrete, is a phenomenon where detrimental ions such as chlorine ion penetrate into concrete from outside to diffuse and corrode the steel rebar, greatly deteriorating the durability of RC members or structures. Sources of chloride attack can be divided into the direct / indirect influence caused by seawater or its splash in the maritime environment and the de-icing salts used for the purpose of thawing the ice on the wintry road. Most notably, the usage of de-icing salts is essential for the safety of drivers and smooth traffic flows in expressways. However, they also quicken the deterioration of concretes, necessitating the countermeasures for the problem. This paper discusses the early deterioration and measurements of RC Structures under de-icing salts environments.