The channel transformation to omni-channel is currently in progress in the retail industry. For the progress to occur, facilitating meaningful experiences of customers in their customer journeys, capturing such experiences through various channels and touch points, and then analyzing the information acquired as big data are required (Lemon and Verhoef, 2016). With the increase in the number of customer experiences being observed through the internet and mobile communication, the focus is now on engagement. However, there have not yet been many studies conducted to deliberate comprehensively on how the engagements of behavioral aspects captured through various channels and the evaluation indicators of customers, as represented by the RFM or LTV, are related in a broader sense. The purpose of this research is to clarify the relational structure from a comprehensive perspective that are not constrained by monetary amounts. This paper showed results using data from the retailer. This research is divided broadly into two stages. The first stage identifies the engagements of behavioral aspects and the relationship between the respective behaviors, as well as the typification of behavioral patterns. The second stage involves clarifying the relationship between the customer’s evaluation indicators and engagement behaviors. The engagement behaviors are basically correlated with RFM, however authors found that there is no relationship between specific engagement behavior and RFM in the group of low rank customers. On the other hand, using different types of services or shops from the core business strengthens the customer relationship. Finally, the relationship between the types of engagement behaviors and the respective customer evaluation indicators is presented in the conclusion.

The 21st Century Frontier Program, which is one of the R&D programs funded by Korean government, was launched in 1999 to elevate the status of Korean science and engineering capabilities to the advanced nation in the strategic fields. Currently, 23 different fields of science and engineering programs are carried out by researchers in institutes, universities and industries. Center for Advanced Materials Processing (CAMP) was formulated in 2001 to develop the advanced materials as well as to improve the parts manufacturing process. The main role of CAMP is proposing and forecasting the long term vision in Materials Processing Technology and also supporting the project teams for their best performance in R&D. The CAMP program consists of 5 research areas such as, Multi-layer Ceramic Electronic Parts, Powder Formed Precision Parts, 3 Dimensional Polymer Based Composites, Functional Metal Sheets, Parts Integration Technology. An introduction of R & D activities at CAMP, specially focusing on powder metallurgy, wil be presented.