SNS 사용자가 급속히 증가함에 따라 기업 전체 마케팅 활동에서 SNS 마케팅이 차지하는 비중이 높아지고 있으며 SNS 광고도 새로운 마케팅 도구로 급성장하게 되었다. SNS 광고에 관한 선행 연구가 많이 진행해왔지만 SNS의 다양한 광고 형태 중 새롭게 각광받고 있는 인피드 광고에 대해 연구가 아직 부족한 현황이다. 따라서 본 논문은 중국 SNS 사용자들을 대상으로 인피드 광고의 가장 뚜렷한 3가지 특성(네이티브 콘텐츠 간의 형식의 일치성, 상호작용성과 개인맞춤성)이 인피드 광고 태도에 미치는 영향을 검증하였으며, SNS사용자들이 지각하는 프라이버시 우려 정도가 SNS 인피드 광고 태도에 미치는 조절적 영향을 검증하였다. 실증적 분석을 위해 SNS를 사용한 적이 있고 인피드 광고를 본 적이 있는 295명 중국 소비자에 대한 설문조사를 분석하였다. 연구 결과에 따르면 인피드 광고의 3가지 특성이 광고 태도에 긍정적인 영향을 미치는 것으로 나타났다. 또한 프라이버시 공개에 대한 우려는 일치성 및 상호작용성이 광고태도에 미치는 영향에 있어서 유의한 영향을 미치지 않았지만 개인맞춤성이 광고 태도에 미치는 영향에 있어서 부정적인 조절 효과를 보였다. 즉, 소비자가 개인 정보 유출에 대해 걱정할 때 개인맞춤성이 광고 태도에 미치는 긍정적인 효과를 약화시킬 수 있다. 이러한 실증적 연구는 인피드 광고 태도에 영향을 미치는 중요한 정보와 위험요소를 새로 발견하였으니 SNS 매체연구, SNS 광고연구, 그리고 국제마케팅연구의 학문적 발전에 기여할 수 있는 것으로 기대된다. 또한 중국 소비자들을 타깃으로 하는 중국기업과 중국에 진출하는 외국 기업들에게 효과적인 SNS 마케팅 전략과 SNS 광고전략을 수립하는 데에 실무적인 시사점을 제공할 수 있을 것으로 기대된다.

As the number of SNS(Weibo) users in China is growing rapidly, Chinese fashion brands are heavily dependent on SNSs as a fashion marketing communication tool. For this reason, the characteristics of SNS accounts and their influences on SNS users’ responses need to be studied. Thus, the present study aimed to investigate the influences of the characteristics of Chinese fashion brands’ SNS accounts(Weibo) on the perceived usefulness of and satisfaction with the SNS acount, and brand loyalty. Data were collected via a questionnaire survey of men and women living in Beijing or Shanghai aged from 18 to 49 with experience of SNSs(Weibo). After a pilot survey of 70 subjects, the preliminary questionnaire was revised and then translated into Chinese. The questionnaire translated into Chinese was back-translated into Korean to ensure the translation was correct. The final questionnaire was administered to 600 subjects. Exploratory and confirmatory factor analyses, reliability analysis, and structural equation model analysis were conducted for data analysis. The results of this study were as follows: Five factors were extracted for Weibo characteristics: interaction, information provision, information recency, information reliability, and information playfulness. The information reliability, information playfulness, and interaction of SNS accounts(Weibo) had significant influences on perceived usefulness. The information playfulness, information reliability, and information recency showed significant influences on satisfaction. The perceived usefulness exerted significant influences on satisfaction and brand loyalty. The satisfaction also had statistically significant influences on brand loyalty.

This paper was to explore the effect of user characteristics of SNS on interpersonal problems of university students. This survey was conducted from March, 2016 to Apeil, 2016 and 315 responses from the survey were used for the analysis. The data was analyzed by descriptive statistics, t-test, ANOVA, Pearson correlation and Multiple Regression. As a main result, limited personal relationship on SNS and SNS utilization time were the significant predictors to interpersonal problems, but SNS access rate, relationships on SNS as well as in real life didn't have the effectiveness to interpersonal problems. In conclusion, to reduce interpersonal problems, limited personal relationship on SNS and SNS utilization time should be controled.

The expertise, trustworthiness and attractiveness of the information source all positively influence information recipients’ eWOM (Electronic Word-of-Mouth), acceptance of CSR messages, as well as their attitudes to the company.

본 연구는 공연예술분야에서 소비자에 대한 중요성이 계속 높아지고 있으며 소비자 를 극장으로 끌어들이는 전략 또한 점점 다양해지고 있는 시점에서 보다 적극적 인 대응을 위하여 특히 온라인 매체의 하나인 SNS를 공연예술 마케팅에 반영하는 연구의 필요성이 커지고 있다고 사료된다. 이에 본 연구에서는 점차 경제적 중요성과 비중이 커져 가고 있는 국내 공연예술 시장을 중심으로 SNS특성이 관람객에게 미치는 영향에 대한 실증 분석을 통해 마케팅전략을 위한 시사점을 제시하고자 한다. 본 연구의 목적은 공연예술 업 계의 효율적인 고객관리전략과 마케팅전략을 수립하기 위한 것으로 공연예술 관람객를 대 상으로 SNS특성에 대한 인식을 파악하고 관람자의 지속적 이용의도에 미치는 영향관계를 파악하고자 하며, 또한 SNS특성이 관람객의 태도와 몰입에 미치는 인과관계를 실증분석하 고자 연구를 진행하였다. 본 연구의 실증분석 결과, SNS특성에 대한 평가가 좋아지면 좋아 질수록 공연예술에 대한 태도와 몰입이 증가하는 것으로 나타났고, 공연예술에 대한 태도 와 몰입이 증가하면 증가할수록 관람자의 지속적 이용의도가 증가하는 것으로 나타났다.

The object of this study was to employ effective marketing methods using SNS by determining how food-related SNS usage characteristics have influence on dine-out motivation and restaurant satisfaction and how this affects people's quality of lie. Survey respondents were men and women who have had used some kinds of food-related SNS. The survey included general characteristics of respondents, food-related SNS usage characteristics, dine-out motivation, restaurant satisfaction, and food-related quality of life. Food-related SNS usage characteristics were divided into convenience, effective time-spending, and informative; Dine-out motivation was sorted into entertainment motivation and social motivation by factor analysis. Analysis of the connections between the variables by AMOS showed that among food-related SNS usage characteristics, convenience did not have a significant influence on either entertainment or social motivation. Informative had a positive effect on entertainment motivation (p<0.05), but not on social motivation. On the other hand, effective time-spending through food-related SNS had an impact on both entertainment (p<0.001) and social (p<0.05) motivation. Moreover, the effect of dine-out motivation on restaurant satisfaction showed that entertainment motivation (p<0.05) and social motivation (p<0.01) both have significant influences on restaurant satisfaction. Also, restaurant satisfaction turned out to affect quality of life (p<0.05). As a result of this study, the usage of food-related SNS did not directly influence customers' restaurant satisfaction and quality of life; (p<0.05). As a result of this study, the usage of food-related SNS did not directly influence customers' restaurant satisfaction and quality of life; however, it had an impact on dine-out motivation and gain pleasure of dining out and help improve the quality of life in the long run; thus, it is believed that marketing strategies thorough SNS by restaurant industry are required.

This research was designed to conduct research to apprehend fashion brand's mobile SNS characteristics in depth and the related consumer psychology and behaviors such as brand attachment and brand loyalty. The fashion brand's mobile SNS characteristics were differentiated from the web-based fashion brand's SNS. This study targeted women in their 20s using mobile Facebook and mobile Twitter, and residing in Seoul or Gyeonggi province. Total 412 observations were collected through online survey. The major findings of the study were as follows. First, as the characteristics of fashion brand's mobile SNS, ease of fashion data storage, fashion recentness, fashion usefulness, and fashion accessibility were extracted. As the factors of the flow, time distortion/focused attention and playfulness were extracted. Second, the fashion recentness and fashion usefulness showed positive influence to time distortion/focused attention factor in the flow. All four fashion brand's mobile SNS characteristics showed positive influence to playfulness factor in the flow. Third, time distortion/focused attention factor and playfulness factor both showed positive influence to brand attachment and brand loyalty from using fashion brand's mobile SNS. Fourth, brand attachment had positive influence to brand loyalty from using fashion brand's mobile SNS. Based on the above results, this study provided practical ways to develop effective mobile SNS marketing strategies in fashion brand. Also, this study demonstrated feasible future contents and necessary improvement for fashion brand's mobile SNS, which holds marketing implications.

This study investigated the relationship of fashion brand SNS characteristics, relationship quality (satisfaction, trust, and commitment) and purchase intention. The study focused on Facebook and also examined the difference between fashion involvement groups. This study targeted consumers who have used fashion brand Facebook and are aged between 20s and 30s. Data collection was conducted through surveys, and a total 205 questionnaires were collected for the final statistical analysis. The major findings of the study were as follows. First, three characteristics of fashion brand SNS, which were entertainment, interactivity, and providing information, influenced positively on SNS users' satisfaction. Entertainment had the greatest influence on satisfaction, and providing information and interactivity followed. Second, satisfaction for fashion brand SNS influenced positively on trust and commitment. Also, trust to fashion brand SNS demonstrated a positive influence on commitment. Third, trust and commitment on fashion brand SNS both influenced positively on purchase intention. Fourth, the fashion involvement groups showed differences in fashion brand SNS characteristics, relationship quality, and purchase intention. The high involvement group showed much higher results in all aspects then did the low involvement group. Based on the above results, this study has a significant value which suggests directions for future research. Also, this paper is expected to provide managerial implications to fashion companies which need to develop SNS marketing strategies.

This study was an experimental qualitative study on the characteristics of fashion brand's mobile SNS. The study was focused on mobile Facebook and identified the characteristics of fashion brand's mobile SNS. In-depth interviews were conducted with 10 people in the 20s, who have used fashion brand's mobile Facebook application and currently live in Seoul or Gyeonggi province. After analysis of the in-depth interview data, four characteristics of fashion brand's mobile SNS were identified as follows. First, it was possible to access fashion brand's mobile SNS at any time anywhere, if users needed brand-related information. In this study, this characteristic was named 'fashion accessibility'. Second, it was possible to access update-information using fashion brand's mobile SNS or get up-to-date information about the brand in real-time. In this study, this characteristic was named 'fashion recentness'. Third, it was possible to store or capture fashion brand-related images and texts. In this study, this characteristic was named 'ease of storage of fashion data'. Fourth, fashion brand's mobile SNS was useful in various ways to fashion consumers, so this characteristic was named 'fashion usefulness' in this study. The study extracted 10 sub-characteristics of the characteristics of fashion brand's mobile SNS based on the results of a qualitative study. This study has significant value which suggests directions for future research. Also, this paper is expected to provide managerial implications to fashion companies that need to develop mobile SNS marketing strategies.

본 연구는 SNS의 특성과 조직문화가 군사기와 커뮤니케이션에 어떠한 영향을 미치는지 알아보고 한/미의 그룹간의 차이을 알아보고자 하는 논문이다 1) 과학적 검증을 위해 본 연구에서는 165 명의 군언을 대상으로 하여 설문을 수집 및 분석하였다. 분석방 법은 각 변수들간의 관계를 알아보고자 구조방정식을 사용하였다. 이를 위해 연구 데이터를 Smart PLS 2.0을 이용하여 판별타당성，확인적 요인분석，신뢰도와 모형의 적합도，경로분석을 실시하였다. 이를 통해 연구 가설의 유의성을 검증하였다. 본 연구의 결과는 전체적으로는 매체풍부성 사회적규범 위계적 문화 집단문화가 커뮤니케이션 만족에 협별 미치는 것으로 나타났고 한/미간에 만족을 시키는 원인의 차이가 나타났다. 본 연구를 통해 조직커뮤니케이션의 원인과 그룹간의 차이를 알아본 것이 기여점이라고 하겠다.

Purpose - This study aims to examine the influence of social network service (SNS) on the brand image of infant food products; highlight the effects of brand image on the purchasing and word-of-mouth intention; and explore the effects of the purchasing intention on the word-of-mouth intention. Research design, data, and methodology - Based on previous studies, it was found that the fundamental SNS characteristics for infant food products are reliability, interactivity, and informative. Using AMOS 22.0 and structural equation modeling (SEM), 288 questionnaires were surveyed as a statistical method for examining the proposed hypotheses. Results - The analysis shows that reliability and informative have significant impacts on brand image, whereas interactivity does not. Again, the effect of brand image of infant food products on the purchase and word-of-mouth intention is statistically significant. However, the results differ across the “working housewife” and the “full-time housewife” groups. The connection between reliability and brand image was found to be statistically significant in this study. Conclusions - This study analyzes the effects of SNS characteristics on the brand image of infant food products and the effect of the brand image on purchase and word-of-mouth intentions, and provides practical implications for the same.

인터넷의 등장과 스마트폰의 빠른 보급으로 인하여 SNS 사용 인구가 증가하며 SNS를 통한 마케팅의 중요성이 점점 확대되었고, 다양한 분야에서 SNS 마케팅 활용성이 연구되고 있다. 본 연구는 국내 플라워샵의 SNS 마케팅 특성이 화훼디자인 상품에 대한 태도 및 구매의도 에 미치는 영향을 알아보고, SNS 특성과 구매의도와의 관계에서 화훼디자인 상품의 대한 소비자의 태도를 알아보고자 수행하였다. 본 연 구에서는 SNS 특성을 사용자의 관점으로 정보제공성, 상호작용성, 접근편의성, 신뢰성 4개의 요인으로 추출하였고, SNS 특성이 화훼디 자인 상품에 대한 태도 및 구매의도에 미치는 영향에 대해 설정한 9개의 가설을 토대로 설문지를 구성하였다. SNS의 이용실태에서는 SNS 의 사용여부를 묻는 질문에 91.2%의 응답자가 사용한다고 하였으며, 42.3%의 응답자가 1시간 미만의 SNS 사용시간이 가장 높은 빈도로 나타났다. 이용목적으로는 정보지식 습득 및 공유(36.1%)가 가장 높게 나타났다. 플라워샵의 SNS 활용특성의 하위범주(정보제공성, 상호 작용성, 접근편의성, 신뢰성) 모두 화훼디자인 상품에 대한 태도와 정의 상관관계를 나타냈으며, 화훼디자인 상품에 대한 태도는 구매의도 에 유의한 정의 영향을 미치는 것으로 나타나 화훼디자인 상품에 대한 태도가 긍정적일수록 구매의도가 높아지는 것을 알 수 있었다. 이와 같은 결과로 미루어 볼 때 플라워샵의 SNS 활용특성 중 정보신뢰성과 접근편의성에 의하여 화훼디자인 상품에 대한 긍정적인 태도가 형성 되었을 때 소비자의 구매의도에 영향을 미치는 것을 알 수 있었다. 따라서 화훼장식품의 구매의도를 높이기 위해서는 플라워샵의 SNS에 서 게시하는 게시물의 정보에 대한 신뢰성과 원하는 이미지와 정보를 보기 좋고 간편하게 이용할 수 있는 편의성을 강화하는 것이 중요하 다는 것을 알 수 있었다. 플라워샵의 SNS 활용특성의 하위요인들이 화훼디자인 상품에 대한 태도 및 구매의도에 미치는 영향을 알아보기 위해 다중회귀분석을 실시한 결과, 화훼디자인 상품에 대한 태도에 영향을 미치는 플라워샵의 SNS 활용특성의 하위요인을 살펴보면 신뢰 성(β=.354)이 가장 큰 영향을 미쳤으며 접근편의성(β=.319) 또한 브랜드 태도에 영향을 미치는 것으로 나타났다. 화훼디자인 상품의 구매 의도에 영향을 미치는 플라워샵의 SNS 활용특성의 하위요인에도 신뢰성이(β=.456) 가장 유의한 영향을 미치는 것으로 나타났다. 따라서 플라워샵의 SNS 활용특성이 화훼 디자인 상품에 대한 태도 및 구매의도에 긍정적인 효과를 높이기 위해서는 신뢰성과 접근편의성 요인을 강화해야 하는 것을 알 수 있었다.

Purpose - This study investigated not only social network service (SNS) characteristics’ effects on continuous use intention and reliability, but also the effects of continuous use intention and reliability on purchase intention. Research design, data, and methodology - The subjects comprised 274 SNS users in their twenties. The research was conducted over three weeks from October 16, 2013 to November 6, 2013, using questionnaires. A total of 267 copies were collected; 255 copies were used after excluding unsuitable copies. Results - Marketers who used SNSs should establish a bi-directional community and SNS page information exchange. SNS marketers should exchange useful information quickly through SNS pages, to differentiate themselves from competitors. Enterprises should use SNSs for marketing, considering not only continuous use intention but also reliability, to elevate product purchase intention. Conclusions - The study had limitations. Most subjects were students aged 24 to 28 years; the findings cannot be generalized. Second, personal computers (PCs) and smartphones had similar influence. Third, the preferences and/or characteristics of each SNS type were not reflected in marketing.

Purpose - This study analyzed the characteristics of social networking sites (SNSs) using related literatures, and researched the models discussed in precedent studies, to investigate the effects of SNS characteristics upon consumers’awareness, purchase intention, and recommendation. The purpose of the study was to investigate the use of SNSs as a marketing tool. Design, methodology, and approach - For an empirical analysis, the author distributed questionnaires online and offline, to verify the models and hypotheses. Respondents were persons aged 17 or older, who were frequent users of SNSs. The questionnaire survey was conducted for 11 days from September 30, 2013 to October 10, 2013. The author distributed 450 copies and received 430 responses. Finally, 412 copies were used for the analysis after excluding 18 copies having poor answers. Results – The findings about SNS users' behavior could be used as material in the future use of SNS as a marketing tool. Further, the study provided not only theories about SNS characteristics, but also variables and items that were verified during the empirical study. Conclusions – Further studies are needed to overcome the limitations and to establish various kinds of SNS marketing strategies in detail.

본 연구는 소셜네트워크와 활발하게 연계되고 있는 스마트폰 플랫폼을 기반으로 한 농장경영 게임의 특성을 파악하기 위하여, 게임 내의 소셜 네트워크 플레이 경험이 스마트폰 플랫폼에서 보여지는 농장경영게임의 공간과 어떻게 연관되는가를 분석하고자 하였다. 스마트폰 플랫폼을 기반으로 한 SNS 농장경영게임의 플레이 경험은 주로 세 개의 모듈, 정작 모듈, 환경 배치 모듈, 공간 확장 모듈을 중심으로 이루어진다. 본 연구에서는 농장경영게임의 특성을 분석하기 위하여 공간경험이론을 바탕으로 외적 투시공간, 내부조망 공간, 상징적 기획 공간으로 나누어 각 공간에서 일어나는 플레이 경험을 중심으로 살펴보았다. 농장경영게임에서 플레이어는 고정된 시정을 통해 공간을 인식하고, 모듈을 재해석하여 재배치하는 데 있어 자신의 공간을 소셜 네트워크의 기본단위로 삼게 된다. 이러한 과정에서 공간은 단순한 배정이 아닌, 소셜 네트워크 게임에서 필수적인 협력 플레이를 일으키도록 하는 주체적 역할을 수행한다.