본 연구는 선박조직의 의사소통에 있어서의 부정적 영향으로서의 집단 갈등에 주목하여 의사소통과 갈등의 관계를 규명해 보고 집단 갈등이 집단 구성원의 태도와 성과에 어떠한 영향을 미치는지를 분석해 보고자 하였다. 선박조직과 육상조직 사이의 의사소통이 집단간 갈등에 통계적으로 유의미한 영향을 미치고, 의사소통이 효율적으로 이루어질수록 육상조직과의 갈등은 줄어드는 것으로 나타났다. 또한 선박조직구성원 사이의 의사소통이 선박조직의 집단 내 갈등에 통계적으로 유의미한 영향을 미치고, 선박구성원 사이에 원활한 의사소통이 이루어지면 선내 구성원간의 갈등은 감소하게 되는 것으로 나타났다. 그리고 선박조직과 육상조직간의 집단간 갈등과 선박조직내 구성원간의 갈등은 선박조직의 집단응집성과 조직몰입 및 직무만족에 부정적인 영향을 미치며, 집단응집성은 조직몰입 및 직무만족에 통계적으로 유의한정(+)의 영향을 미치는 것으로 나타났다.

GMDSS(the Global Maritime Distress and Safety System), which is utilizing recently developed systems such as satellite communications and positioning system, digital communication system, computer and microelectronics technology, etc., has been adopted by International Maritime Orgnization(IMO) and coordina-ted with such organization as the International Telecommunication Union(ITU), World Meteorological Organizatoion(WMO), etc. This system took effect partly on February 1st 1992 according to the 1988 SOLAS Amemdments and, after some more complementary measures, will be fully operational by February 1st 1999. Comparing with the existing communication system, the new system is mainly based on the latest scientific technologies, and therefore overall countermeasure will be necessary to accept the system reasonably. GMDSS will transform the current communication system basically and be the major factor to change the demand and supply of personnel for radio communication. To cope with the system assertively, regulations relating to the radio installation, the posting of radio operators, the bounds of their duty, etc. must be established and the demand and supply of radio operators to meet the system must be accomplished pertinently. Moreover, the technique and quality of the person-nel responsible for the system must be upgraded to carry out the obligations by international regulations as well as to ensure the safety of life and property at sea. Looking into the actual situations of our country, every regulation relating to the GMDSS has been improved, but the concerned educational institutions and administrations have not yet prepared the rational and concrete schemes on the educational methods and adquate procedures for the system. Therefore, in this thesis, the author intends to propose directions for improving the courses and contents of education of the relating educational institutions and to suggest rational schemes for balancing the demand and supply of personnel to the administrative anthorty concerned.