In the hospitality and tourism sectors, service robots have become increasingly adopted by companies to facilitate frontline service to reduce human labor, improve efficiency and provide better customer experience. In addition, the COVID-19 pandemic has intensified consumers’ demand for service robots to reduce human contact. To better understand the impact of service robots in the service sector, researchers have been examining user behavior of different technologies. While prior empirical studies have mainly focused on utilitarian-based acceptance models, other perspectives, such as the interpersonal relations, have been largely overlooked. With the ubiquitous of social media, people become connected but alone, leading to negative effects on interpersonal relations.

The current study uses risk theory to explore factors mitigating consumers’ intention to use SSTs. The findings of an empricial study reveal that the perceived time, security and addiction risk indirectly reduce consumers’ intention to use SSTs through the per-ceived psychological risk. Most importantly, this study’s findings show that an increas-ing autonomy of SSTs strengthens the effects of perceived addiction risk.

이 연구에서는 대학생들이 지역사회에 참여하여 해당 지역에 실질적으로 도움이 되는 서비스를 제공하는 프로젝트를 실시하고 프로젝트 수행 과정에서 참여 학생들의 지리학 개념 이해 및 지리공간기술 이용 능력이 향상되는지 살펴보았다. 학생들은 관악산의 등산로를 개발하였는데 이 과정에서 지오투어리즘 논의, 관악산 관련 지형학 이론, 지역사회 참여 지리학 등의 개념을 적용하고 GIS, GPS, Google Earth와 같은 지리공간기술을 이용하였다. 프로젝트 수행 결과, 등산로를 따라 주요 지형경관에 대한 사진·동영상·설명, 환경 놀이, 경로 난이도 정보 등이 포함된 결과물이 산출되었다. 학생들은 프로젝트와 관련된 지리적 개념 이해에 대한 자신감을 높이고 지리공간기술을 효과적으로 활용하는 모습을 보였다. 지역사회의 관계자들 역시 본 연구의 결과에 긍정적인 반응을 보였다.

The emotional interface is essential technology for the robot to provide the proper service to the user. In this research, we developed emotional components for the service robot such as a neural network based facial expression recognizer, emotion expression technologies based on 3D graphical face expression and joints movements, considering a user's reaction, behavior selection technology for emotion expression. We used our humanoid robots, AMI and AMIET as the test-beds of our emotional interface. We researched on the emotional interaction between a service robot and a user by integrating the developed technologies. Emotional interface technology for the service robot, enhance the performance of friendly interaction to the service robot, to increase the diversity of the service and the value-added of the robot for human. and it elevates the market growth and also contribute to the popularization of the robot. The emotional interface technology can enhance the performance of friendly interaction of the service robot. This technology can also increase the diversity of the service and the value-added of the robot for human. and it can elevate the market growth and also contribute to the popularization of the robot.