Generation Z is reported to have a precocious positive attitude to luxury while, in contrast to previous generations, caring less about status and more about ethics. Therefore, we study the predictors of luxury brand perceptions (the BLI dimensions and brand ethicality) and brand attitude as a consequence of it. We test our model based on survey data on perceptions of three luxury car brands by a sample of 218 Gen Z consumers in Germany. Our findings show that only three of the six proposed antecedents significantly predict luxury brand perceptions. Further, they show that to appeal to Gen Z consumers, luxury brands should focus on conspicuousness, hedonism, quality and ethicality. Overall, our findings call for more research on the evolving nature of luxury perceptions with younger generations.

Trust is well recognized as a critical component of effective health system processes, as patient trust is known to influence satisfaction and other health-related behaviors. The COVID-19 pandemic has strongly affected healthcare organizations, leading to the need for reorganizing services, practices, interactions. Particularly, because of COVID-19 pandemic, patient/doctor exchanges have increasingly been mediated by digital technologies, thus leading to potential devaluation of patients trust toward the healthcare system.

Technological breakthroughs, combined with the demographic challenges of an aging population and the aftermath of the COVID-19 pandemic, spur new business opportunities in the service robot industry. From a management perspective, these technologies are positively evaluated in terms of increasing productivity, new business opportunities, and financial benefits (Belanche et al., 2020). However, although automation and robotics have already gained attention in the tourism and hospitality industry, research on their use in restaurants and the customer's attitude toward these new service solutions is still limited (Berezina et al., 2019; Ivanov et al., 2019; Kuo et al., 2017).

This study investigates the effect of co-creation on psychological well-being and future co-creation intention on social media. Data were collected from the United Kingdom, Canada and Australia. Although the results suggest that the effects of co-creation on users may differ depending on context, they generally show that co-creation experience has a positive relationship with co-creation behavior, and that risk assessment moderates this relationship. Co-creation experience also has a positive relationship with psychological well-being, and co-creation behavior mediates this relationship. The results also confirm that co-creation behavior has a positive relationship with future co-creation intention, and co-creation behavior mediates the relationship between co-creation experience and future co-creation intention.

This study supplements the literature by determining how restaurant innovativeness is linked to customer advocacy as well as considering self-image congruity as mediator of this relationship. A questionnaire survey of 385 restaurant customers was conducted in Taiwan. The results indicated that restaurant innovativeness is positively related to customers’ self-image congruity and customer advocacy. Customers’ self-image congruity is positively associated with customer advocacy. In addition, self-image congruity mediates the relationship between restaurant innovativeness and customer advocacy. The research contributes to literature by extend the relationships between restaurant innovativeness, self-image congruity, and customer advocacy. Restaurant managers should adopt approaches (e.g. innovativeness-related activities) for enhancing self-image congruity in customers.

This study quantifies drivers and consequences of positive and negative electronic word-of-mouth (eWOM) engagement on social networking sites building upon social identity theory. Fitting a structural model using software smartPLS 4.0, the analysis compares two distinct groups of respondents. Though these groups seem to belong to the same in-group. Nevertheless, group members differ with respect to the drivers and consequences of their positive and negative eWOM engagement. As engagement is often used in the context of service-dominant logic, we reveal which non-monetary value co-creating and value-reducing consequences result from positive and negative eWOM engagement. This study highlights the impact of eWOM engagement on self-brand connection and self-brand incongruity and identifies commitment as a major driver. For international respondents negative eWOM does not automatically increase self-brand incongruity but low negative eWOM has a positive effect on the self-brand connection.

Digital technology has been increasingly applied in the traditional tourism forms, including the heritage tourism. However, the role of technology and tradition for attracting tourists in industrial heritage tourism destinations has not been clearly identified. To narrow the research gaps, this study adopted a two stage study, based on grounded theory and factor analyses. In Study 1, through the data analysis of 60 in-depth interviews, 10 stimuli factors in 3 categories were identified. In Study 2, a questionnaire was developed based on the results of Study 1, through exploratory factor analysis (EFA) and confirmatory factor analysis (CFA), we established and tested a model of on-site stimulus factors. Findings can deepen the understanding of industrial heritage tourism from a tourist perspective and offer practical implications.

This paper aims at analyzing, throughout an Italian and American cross-cultural study, one of the phenomena which is booming in the fashion luxury sector: the resale market. It is evident that Covid-19 has boosted a deep transformation, that the world of luxury was already going through: a) the increased relevance acquired by the experiential consumption; b) platforms that offer new forms of digitalized buying experiences; c) request for sustainability.

Luxury brands are increasingly embracing intrinsic values in their advertising campaigns. This paper reports an exploratory study examining the adoption of value-laden advertising focusing on intrinsic values. Through a content analysis of ads from 9 top luxury fashion brands, the depiction of intrinsic values was examined. Research results are discussed and academic and managerial implications are presented.

This study aims to investigate how attitudes towards femvertising affects brand credibility, brand authenticity, and purchase intention. Further, the mediation of femwashing on these relationships was investigated. And lastly, the impact of brand credibility and authenticity on purchase intention was examined. The results show that a favourable attitude towards femvertising positively affects brand credibility and authenticity but is not significant for purchase intention. Likewise, the mediation of femwashing on these relationships was not significant. In addition, brand credibility and brand authenticity had a positive impact on purchase intention.

In today's fast-evolving technological environment, the growth of mobile devices has provided businesses with additional knowledge on how to effectively communicate with their targeted audience. As big data generated by mobile users has become a valuable source for improving communication, users’ location data has provided an additional parameter to take into account while trying to enhance the effectiveness of digital marketing campaigns. This paper presents a comparative study of the location-based marketing field and tools. It provides an overview of different exploitation methods of location-based mobile services and data for effective digital marketing campaigns and guidelines for future research.

In the last years, we have witnessed the consolidation of an increasing number of media channels including but not limited to, social media, brand sites, podcasts and the recent developments into the metaverse (Blazquez, 2023). Consumers are exposed to multiple stimuli with shorter attention spans which makes challenging for brands to create meaningful relationships that can sustain brand loyalty. It is important to revisit the role of campaigns that communicate brand-related messages and aim to affect brand image. Christmas advertising has become a part of consumers’ festive rituals (Cartwright et al., 2016) and engendering a positive response is particularly important at this time of year given that it is associated with love, friendship and reconciliation. These campaigns that appeal to a wider target audience, find in traditional media an important channel to get to their customers but also use digital channels which make them more inclusive.

Previous research on green product innovation (GPI) has primarily focused on the performance of new product development, neglecting the critical, early fuzzy front-end (FFE) phase. Drawing upon the firm's resource-based view (RBV) and dynamic capabilities perspective, this study explores how co-production affects FFE outcomes (creative idea and product definition proficiency) of GPI and whether joint learning ambidexterity is a mediating mechanism in international buyer-supplier relationships. Additionally, we provide a contingency perspective by considering the moderating role of the innovation ecosystem on the relationship between co-production and joint learning ambidexterity. Finally, this study contributes to a theoretical understanding, analyzing co-production as a predictor, joint learning ambidexterity as a mediator, and innovation ecosystem as a moderator.

This paper explores the relationships of various cognitive, attitudinal, and behavioural responses of e-discount sales promotion technique preferences consumers have when making purchases through online food delivery services (OFDS). This paper highlights new findings towards expanding e-discount and sales promotion literature and thus provide relevant implications.

In recent years, the marketing literature has given considerable attention to the concept of online consumer misbehaviour. However, this increased interest has resulted in a significant accumulation of knowledge, leading to fragmentation and confusion in the field. This situation has serious implications for both researchers and practitioners, as it impedes the development of a coherent and unified understanding of the field. To address this issue, this paper presents a systematic review aimed at consolidating and organizing the available research on online consumer misbehaviour. The paper provides a conceptualization and operationalization of the concept of OCM. Additionally, the paper identifies and discusses the existing theories used in the field of OCM research.

Using Social Network Analysis methodology, specifically the Network of Similarity and Response Time Testing as a survey method, we measured and examined, based on conviction strength, the relationships between beliefs in various conspiracy theories. We employ Social Network Analysis (SNA) to uncover conspiracy thinking patterns. SNA facilitates the disclosure of interdependencies among variables and intricate direct and indirect relationships. The network of conspiracy convictions is mapped and scrutinized to discern the clustering of variables, which is achieved using greedy-modularity algorithms. Structural properties, such as nodal and subgroup density, are subsequently calculated to assess the quality of the clusters. A qualitative evaluation explores the semantic meanings underlying the observed patterns. Our analysis revealed strong correlations between the items, indicating that individuals who believe in one conspiracy theory are highly likely to believe in others. Furthermore, Response Time Testing allowed for measuring the level of people's conviction in these beliefs. We discuss the implications of these findings, suggesting that conspiracy theories may serve as a means for individuals to confirm their positions and feelings in society. This insight calls for a reassessment of strategies to address the spread and impact of conspiracy theories, focusing on understanding the psychological and social factors driving belief in multiple conspiracies and the strength of these convictions.

Despite the increasing popularity of spiritual tourism, there has not yet been an effort to provide an overview of the growing body of research. Addressing this void, this study employs a systematic literature review of 45 articles to highlight the state of knowledge and important gaps in the field.

Food waste is a major sustainable development problem in the world, and the promotion of ugly food may help address this issue. According to cue utilization theory and the VAB model, the primary purpose of this research is to investigate the role of green packaging in ugly food with multiple internal and external cues. A conceptual model with eight hypotheses are proposed. Conclusion, contributions of study and research limitations are finally shown.

This study will investigate the effects of induced awe on ethical tourist behavior. The positive emotion of awe has not been fully investigated in the context of tourism. This study will fill the gap by conducting an experimental design. The purpose of this study is to identify a message type that appeals to awe effectively. This study will be built on the construal theory. We will use a 2 (emotion: positive awe vs. negative awe) × 2 (message appeal: desirability vs. feasibility) between-subject design in study 1 and a 2 (emotion: positive awe vs. negative awe) × 2 (message appeal: desirability vs. feasibility).

AI recommendation service is adopted in consumption consulting such as high-tech and fashion consumption (Thapliyal & Ahuj, 2021). Now, for high-tech and fashion products, the advance selling strategy is widely adopted. Thus, this study targets to detective the consumers’ preference toward AI agents comparing human agents under advance selling and spot selling. The independent variable of this study is consumption type: Pre-sale Products vs. Spot Products. Pre-sale Products are quite popular currently, especially technological products. Construal-level theory (CLT) offers a valuable framework to explain the mechanisms that trigger evaluations, predictions, and behaviors by linking the degree of mental abstraction (the construal level) to psychological distance (Trope & Liberman, 2000; 2003; 2010). Four dimensions including temporal, special, social, and probability distance are argued to present the psychological distance (Trope et al., 2007). Liberman et al. (2022) discuss the time distance and argue the distant-future events are represented in a more abstract, structured, high-level manner than near-future events. Kim & Duhachek (2020) draw on a dimension of persuasion by AI agents to posit that AI agents are perceived as low-construal agents because of the fact that people hold a lay theory that AI agents do not have superordinate goals and cannot learn from their experiences or possess consciousness like humans do. Consequently, they find that individuals perceive greater appropriateness and are more persuaded when an AI agent’s persuasive messages highlight low-construal as opposed to high-construal features. Moreover, consumers prefer abstract information related to a certain product rather than concrete information when a purchase is to take place in the distant future or when construal levels are high (Hernandez et al., 2015). Thus, this research hypothesizes: When consumers buy pre-sale products (vs. spot products), human agents will be the more favorable service provider than AI agents since the consumer is under a high level of construal. This research proposes to adopt a 2 (Advance Selling vs. Spot Selling) x 2 (Short Psychological Distance vs. Far Psychological Distance) x 2 (AI Agents vs. Human Agents) between groups experimental study to test the main effects and mechanism (H1). Furthermore, this study would identify the key moderating effects to discuss the boundary effects of the mechanism for establishing marketing strategies with AI services for managers.