Despite being one of the world's largest coffee exporters, Indonesia's coffee output for the international market has recently been dropping. Smallholder coffee growers and their cooperatives faced production challenges due to a lack of market demand knowledge, financial assistance, cultivation and processing equipment, and business practice expertise, according to a case study investigation of these groups. The research then conducted a quantitative survey of 84 international customers from 29 countries and enhanced it by speaking with ambassadors of the Indonesia Trade Promotion Centre in nine different nations. These global players' insights produce helpful information, such as product details, pricing ranges, and quality standards. The results show that for smallholder farmers and cooperatives to fulfil the demands of the global market, relevant commercial actors must assist them. As a result, this study creates a model of the coffee value chain that demonstrates how market demand data motivates cooperatives and smallholder coffee farmers to increase coffee output in a diverse business environment. Marketing might contribute to smallholder farmers' and cooperatives' economic prosperity and well-being by using varied insights from foreign consumers.

Drawing from the uses and gratification theory (UGT), the study intends to investigate audiences’ motivation to watch Livestream and its influence on subscription and donation. The roles of viewers’ parasocial relationships and identification with live streamers were also examined. The results also indicate the presence of a mediation effect.

Engagement is a central aspect of discussions surrounding online brand communities. The current paper advances the existing thinking associated with conceptualisation of engagement in the context of online brand communities. By understanding how brands engage in an online community we can provide better community management and benefit a brand.

With social media spreading and social media influencers (SMIs) becoming popular and monetising their content, research on how they become entrepreneurs and the enterprising characteristics of SMIs remains limited. Due to this, the study examines through the use of case studies the evolution of hobbyist SMIs into professional entrepreneurs.

Building on communication accommodation theory, we examine the effect of language style matching – the degree to which the language style of a response matches the language style of a relevant negative review – on prospective customers’ attitudes toward firms and firms’ sales performance, and the moderating effect of firms’ overall ratings.

Expressing political stances is not rare among service providers such as taxi drivers and chefs. For instance, in 2021, a restaurant owner angry at the death of U.S. soldiers during the evacuation of Afghanistan posted a sign on the front door telling Biden supporters to eat elsewhere (Miller 2021). Given findings from research on brand activism, consumers can be expected to have less favorable attitudes toward service providers who are more politically different from them. However, if service providers who are politically opposite are more competent than ones who are politically identical, would consumers still choose politically identical but less competent service providers? To our knowledge, no research has been conducted to examine what factors influence consumers’ choices between more competent but politically opposite service providers and less competent but politically identical service providers. To fill that gap, in our research, we examined the role of consumers’ political ideology (i.e., conservative vs. liberal) in making trade-offs between more competent but politically opposite service providers and less competent but politically identical ones.

This study investigates how travellers adopt information from travel review websites, i.e., Tripadvisor and how online travel reviews influence their intention to visit a tourist attraction. Based on the Information Adoption Model (IAM), a conceptual model was developed and tested using the data obtained from 227 valid respondents.

Following the military advance of Russian forces into Ukraine in February 2022, Russia became the most sanctioned country in the world (Shapiro, 2022) as global leaders attempted to condemn the act and impose several sanctions on the Russian Federation including the ban of Russian oil and gas imports, the closure of airspace to Russian airplanes and the removal of Russian banks from the Swift international payment network (BBC, 2022). Among the noticeable effects of the Russia-Ukraine conflict is the animosity expressed against Russians. In a marketing context, animosity has been studied mostly from the perspective of consumers and is conceptualized as the “anger related to previous or ongoing military, economic or diplomatic events” (Klein et al., 1998:90) which impacts purchasing behaviour. Given that animosity has been found to have enduring effects, it is worth examining the anti-Russian sentiments currently manifesting as these may have impacts in terms of tourism management and marketing.

Drinking spaces such as bars, taverns, inns, cantinas, bierkellers, offer important social community spaces. Within the UK, a Pub, short for Public House is “a place, especially in Great Britain or Ireland, where alcoholic drinks can be bought and drunk and where food is often available” (Cambridge Dictionary, 2022) and is one of the most common and traditional drinking spaces. Sadly we are losing pubs at an alarming rate, due, over the last 20 years to many factors including government interventions (changes in the structure of the industry), increased competition from other leisure activities and high levels of beer duty/tax (BBPA, 2018) and more recent factors such as struggles to fill vacancies, Brexit and covid (Wells and Waehning, 2022). Now, more than ever, we need to understand consumer behaviour related to pubs and to understand how consumers choose pubs and what features of pubs are important to them.

Brand resonance plays a crucial role in customer relationship management and the development of brand equity between customers and the brand. Therefore, effective methods for promoting customers’ brand resonance are critical in the hospitality industry for gaining competitive advantages and establishing sustainable management strategies. The purpose of this research was to investigate the relationships among brand coolness, customer inspiration, and brand resonance in the hospitality industry, as well as the mediating influence of customer inspiration. A total of 451 customers from 25 well-known brand restaurants in Taiwan returned questionnaires. These restaurants are recommended by TripAdvisor and had elements of coolness indicated in the customer reviews. Among the 451 participants, 260 (57.6%) were female and 191 (42.4%) were male; 344 (76.3%) were unmarried; 279 (61.9%) had received a college-degree certificate or above; and most were 21 to 30 years old (36.6%). The results revealed that brand coolness positively affected customer inspiration and brand resonance and that customer inspiration positively affected brand resonance. Furthermore, customer inspiration mediated the relationship between brand coolness and brand resonance. The study contributes to the hospitality literature of brand resonance. These findings can apply for the practice of brand management and customer relationship management in the hospitality industry.

This study supplements the literature by determining how restaurant innovativeness is linked to customer advocacy as well as considering self-image congruity as mediator of this relationship. A questionnaire survey of 385 restaurant customers was conducted in Taiwan. The results indicated that restaurant innovativeness is positively related to customers’ self-image congruity and customer advocacy. Customers’ self-image congruity is positively associated with customer advocacy. In addition, self-image congruity mediates the relationship between restaurant innovativeness and customer advocacy. The research contributes to literature by extend the relationships between restaurant innovativeness, self-image congruity, and customer advocacy. Restaurant managers should adopt approaches (e.g. innovativeness-related activities) for enhancing self-image congruity in customers.

Social media influencers are becoming increasingly important to the advertising world. As individuals who use their extensive following to endorse products, create trends and ultimately drive purchase intentions, influencers are often seen as role models, especially as pertains to body image. As such, we conduct experimental research to examine how influencer size (0 vs. 14) affects attractiveness perceptions, perfectionist expectations, and purchase intentions. Drawing on self-determination theory we find that perfectionism toward others is the underlying mechanism for the effects of motivation and size. Societal and managerial implications are discussed.

Despite the importance of technology-based innovation and customer participation for both practitioners and academics, the impact of different customer participation types in new product innovation has rarely been addressed. Since consumers' positive assessment of new technologies leads to positive outcomes in the market, consumer evaluation of new technologies is important. Thus, examining the consumer perception of technology-based innovation including the different levels of customer participation is meaningful to new theoretical and practical insights.

Over the last few years, customer engagement is being reimagined from the lens of relationship marketing in light of interactive brand experiences in order to eternalize long term customer engagement value. However, instilling engagement through dedication and involvement is becoming arduous for brands due to radically escalating digital technologies rendering the inefficacy in practitioner’s attempts. Simultaneously, the employment of hedonic technologies like gamification is catapulting for utilitarian aspirations including customer engagement. Gamification is an emerging field of study which is being intrinsically tied to customer engagement with the later not being the sole purpose of gamified platforms but a medium for subsequent brand related outcomes. Crafting digital interfaces that are straightforward to use and more interactive has become a successful approach for practitioners to engage customers and make tedious and repetitive tasks more pleasurable through gamification. Global organizations such as Walmart, Starbucks and Amazon employ game mechanics evidencing that gamification can reinforce engagement with customers.

Real world consumption is gradually being warped into an intangible form of digital virtual consumption. Virtual worlds, objects and experiences are often argued to be less valued or meaningful then their real reality counterparts. Though studies show how digital virtual consumption serves as ways of navigating and decoding normative boundaries of communal and cultural origin within virtual worlds. In this paper, we show how consumers balance their real-life responsibilities with consumption in virtual worlds. In an effort to better understand the phenomenon, we put forwards an analysis based on assemblage theory, which focuses on how agentic and communal capacities of component parts both enable and constrain various aspects of the consumption experience.

With the development of information technology, online food delivery services have significantly changed people’s food consumption patterns. The outbreak of COVID-19 has further facilitated the development due to restaurant restrictions and social distancing measures. Due to the emergence of online food delivery services, scholars have paid increasing attention to this popular topic, and a large number of studies have examined which factors are related to consumers’ intention to use online food delivery services. However, previous studies showed inconsistent findings, and relationships between variables lack a comprehensive understanding. Therefore, this study aimed to develop a research model and examine the factors influencing consumers’ intention to use online food delivery services. By reviewing and analyzing 52 studies with 53 independent samples (N = 22,937), the meta-analytic structural equation modeling approach was carried out to assess the research model. The findings indicate that two attributes of online food delivery services (i.e., convenience and price-saving orientation) play different roles in the research model. Specifically, convenience significantly impacted perceived ease of use but had no direct impact on perceived usefulness. Price-saving orientation significantly influenced both perceived ease of use and perceived usefulness. Moreover, relationships between perceived ease of use, perceived usefulness, and perceived trust were significant, and these factors ultimately significantly led to the intention to use food delivery services. The findings contribute to theoretical advancement in the extant literature on food delivery services and help firms develop to provide better food delivery services for consumers’ continuous usage.

This study explored dominant topics about the metaverse discussed in Twitter and the sentiments in each topic in the case of Decentraland using topic modeling and sentiment analysis. The appraisal theory of emotion and motivation theory were used to explain why positive or negative sentiments were expressed toward specific topics. The majority of topics were related to economic benefits such as coins, NFTs, tokens, estate, land, and spaces or socializing with others at specific events. Many of them included predominantly positive sentiments because consumers appraised them as motive consistent. This serves as an important implication for marketers and developers in the metaverse that they need to focus more on these features so that consumers can interact with the motive-consistent features and thus have positive emotions.

The sharing economy claims for research on its particularities and implications for management. This paper explores the way hosts of Peer-to-Peer Accommodation (P2P) develop relationship marketing with their guests and how it influences the business. The researchers conducted 30 semi-structured interviews to hosts of Airbnb, in order to obtain their perspective on the importance and application of relationship marketing in this context. Hosts with a B2C and a C2C business perspective were interviewed, and cultural differences in the relationship approach were also considered. The results show that the hosts are aware of the importance of interactions and personal contact with guests. Different results were identified depending on the type of business, accommodation, the culture and nationality of guests. Findings show that relationship marketing is highly explored in P2P sharing accommodation, exploring the interactivity of digital platforms to deepen those relationships.

This study examines the impact of culture and humanity on new product evaluation in a global context. That is, examining the impact of culture and humanity on the evaluation of radically new products is a key to success in this competitive and saturated market. But very little research has examined how culture and humanity affect the radically new product evaluation both from functional design and form design perspective.

The present study choose to conduct consumer behavioral research in Metaverse situation, explores factors that influence consumer shopping enjoyment and purchase intention from product, service and technology perceptive. The research team gathered the primary data through questionnaire subjecting to Chinese consumers (n=300) who know about TaoBao future city which themes on virtual buying in Metaverse. In addition, structural equation modeling is employed to examine the hypothesized relationship among the variables. The result shows that all the driving factors positive effects consumer shopping enjoyment and then influence purchase intention positively. The finding is significantly fundamental to establish theoretical framework future about virtual shopping in Metaverse, and help marketers realize how to set virtual stores in Metaverse to enhance consumer shopping experience so that they could improve consumer purchase intention in the context.