Today’s customer service providers, who have the greatest impact on customer satisfaction, are experiencing severe stress and job burnout due to various causes. Unlike general companies, the corporation has a relatively high level of dissatisfaction with customer service since there is a large conflict between the provision of kindness and the reasonable handling of civil complaints according to laws and regulations. In order to analyze the environment of the NPS’ customer service providers, 5.583 branch employees working at the National Pension Service and 407 call center employees were surveyed online using the questionnaire function of the Enterprise resource planning system. The contents of the survey consisted of a survey on customer-facing employees, the level of awareness of customer-facing workers protection measures, and opinions on improvement and supplementation related to customer-facing workers protection measures. As a result of the survey, 72.8% of the total respondents experienced grievance complaints, and the proportion of call center employees was even higher at 89.0%. In addition, both the branch and the call center had the largest share of complaints about obstruction of business, unreasonable demands, abusive language, and verbal abuse. More than 40% of call center employees in their 20s and 30s experienced the highest frequency of complaints 13 or more times a year. The most difficult thing in the process of responding to complaints was that both branch offices and call centers had insufficient psychological recovery time, lack of space, and lack of help from colleagues and superiors. Based on the survey analysis, it is suggested to establish a countermeasure through case analysis rather than the right to suspend work for civil complaints that cannot be handled, such as customized manuals and action strategies for the age group with high grievance complaints.

The purpose of this study is to provide basic data to help ensure the safety and enhance industrial competitiveness of plant construction projects by analyzing the safety management status of, mainly, chemical engineering plant construction projects, and proposing specific measures and models to reduce human/educational, technical/systemic, institutional disasters. This study was done using literature research and case study/empirical study methods. The results of this study are summarized as follows. First, we classified the major disasters from the quarterly released ‘major diaster cases in construction business’from Korea Occupational Safety and Health Agency according to the type of construction and presented the causes and prevention measures.

최근 느타리버섯은 연중재배가 보편화되고 있으며, 재배량도 급격히 증가하고 있는 추세이다. 경북지역 느타리버섯 재배사에서 3년에 걸쳐 버섯파리 발생밀도를 조사한 결과 긴수염버섯파리와 버섯벼룩파리가 가장 우점하여 발생하였다. 일반적으로 균사배양기간에는 버섯파리 밀도가 모든 농가에서 낮았지만 1주기 수확후에는 급격히 증가하는 경향을 보였다. 하지만, 여름철에는 배양기간임에도 불구하고 많은 버섯파리가 관찰되 었다. 이 현상은 연중재배체계의 보편화로 인해 계절적 선택재배와 달리 버섯파리가 재배사에서 안전하게 월동할 수 있는 서식처를 제공받았기 때 문이다. 버섯파리의 생태는 버섯재배환경에 따라 달라질 수 있다. 계절적 선택재배농가와 연중재배농가의 버섯파리 발생패턴 차이를 통해 휴경이 버섯파리 발생밀도 감소에 중요한 역할을 한다는 것을 확인하였다. 버섯재배사 내부의 버섯파리 입체발생분포 조사를 통해 긴수염버섯파리보다 버 섯벼룩파리가 빛에 더 민감한 종임을 확인하였다. 또한 2종의 입체적 발생양상은 매우 차이가 있는 것을 확인하였다.

When L. ingenua was captured in a low density of less than 400 flies per sticky trap (25x15cm), yellow color trap is the most excellent, and pink color trap is the lowest. The other colors also have attraction abilities. On the other hands, when total mushroom flies are captured more than 1,000 flies, the attraction difference by the trap color has not been confirmed. Therefore, the use of yellow sticky trap was recommended for insect monitoring of L. ingenua and M. tamilnaduensis. 38.1% of L. ingenua and 31.7% of M. tamilnaduensis were attracted to the black light lamp. We confirmed that black fluorescent lamp(BL) will be effective material to attract two dominant mushroom fly at house(≒70㎡). The treatment of one device that is mushroom fly capturing device built-in black light fluorescent lamp decreases 67.8% of mushroom fly. And the treatment of two device decrease 90.4% of mushroom fly. When black fluorescent light lamp for capturing of mushroom fly only turned on during mushroom production room, Gonji-7ho and Heuktari grew up normally in all treatment. But yield of Chunchu-2ho was decreased 34.6% due to the lack of the amount of light in the treatment of black fluorescent light lamp to 100cm from mushroom medium.

This study is on safety improvement measures through analysis of accident cases during plant storage tank construction. Storage tank is a general term for artificial ground facility constructed to store oil, water, gas, and other chemicals. Some companies have clustered storage tanks (tank farm). The construction methods vary according to the component and types of fluids. Because most of the construction procedures include lifting heavy weight materials using heavy construction equipment and are carried out at high places, storage tank construction contains more risk factors than normal aerial construction. Recently, major accidents such as storage tank collapse have occurred often, and cost many lives due to the characteristics of the structure. In this study we would like to analyze the cause of these accidents and propose measures to improve safety.

Occupational Safety and Health Expenses Law in construction industry was enacted in 1988 by the notification of Ministry of Employment and Labor and 22 revisions have been made since. The fact that revisions have been made almost every year since the first enactment shows that Occupational Safety and Health Expenses can effectively prevent construction accidents and the need for revisions to fit the reality has been raised continuously. Despite the construction industry has undergone various internal and external environmental changes, (such as the changes in the safety and health management techniques and the increase in the construction employees’ desire for safety) the appropriation standard of Occupational Safety and Health Expenses has been calculated based on the contract price. The construction industry has constantly suggested that the Occupational Safety and Health Expenses be calculated based on the estimated construction expenses since applying the current method doesn’t provide enough money to secure the safety. Also because it has become mandatory to hire a health manager since 2015, the lack of Occupational Safety and Health Expenses is expected to get worse. In this study, we will analyze the usage of Occupational Safety and Health Expenses and propose a more practical and realistic change in setting the appropriation standard of Occupational Safety and Health Expenses.

The purpose of this study is to investigate the problem on safety and health training system in Occupational Safety and Health Act(OSHA) and to find countermeasures to improve it in the construction industry. The questionary survey was done on aiming at tracing the legal drawbacks of safety and health training system. The questionary was prepared to target on site workers, management supervisors, and safety supervisors in various construction sites. After analyzing the answers from the survey, realistic and optimal countermeasures on derived problems were proposed. These should be included on the next revision of OSHA.

Hemicycliophora minora Wu, 1966와 Pratylenchoides ivanovae Ryss, 1980를 국내 미기록종으로 보고한다. 현재 국내에는 Hemicycliophora속에서 총 5종, Pratylenchoides속에서 총 3종의 선충이 보고되었으며, 이들 종에 대한 검색표를 첨부하였다. 아울러 주사전자현미경을 이용하여 Pratylenchoides utahensis Baldwin, Luc & Bell 와 Rotylenchus feroxcis Eroshenko의 형태적 특징을 추가적으로 기록하였다.

The data of temperature, chlorophyll a, phytoplankton and NOAA/AVHRR satellite data were analyzed about 7 stations around Wando Island area on August 30, 2005. The sea water temperature range was from 15.19℃ to 24.97℃, and there was a cold water mass from the station 1 to 5 around the outside of Chungsando Island, the water temperature was lower at the bottom than surface. The salinity was 32.41～34.03, DO was 7.40～9.14 mg/L, but the concentration of chlorophyll a was 1ug/L higher at the bottom than surface. Total phytoplankton appeared from the whole stations were 47 genus, 80 species and diatoms were dominant. A lot of dinoflagellates Ceratium furca and diatoms Thalassithrix spp. mostly appeared in the cold water mass were turned up from the station 1 to 5. 4 groups of phytoplankton clusters were shown in the surface, and 3 groups of phytoplankton clusters were shown at the bottom according to the water temperature. On the ground of the result analyzed with NOAA/AVHRR satellite data, the SST around Wando Island was 22～25℃, it was formed by thermohaline front latitudinally.