Product labels are one way for advertisers to provide information to purchasers on product quality (Atkinson & Rosenthal, 2014). Label policies have been issued to promote information disclosure on food products in some developed countries. Recent years have also seen increasing attempts to promote healthy eating in emerging markets. In China, nutrition labels became mandatory under the nutrition labeling acts. The laws require nutrition information to be presented at the point of purchase as well as in establishments where food is prepared or consumed. Additionally, similar actions were taken by India (India Ministry of Health and Family Welfare, 2011), Mercosur members and in South Africa (Brazilian Ministry of Health, 2012; Institute of Food Technologists [IFT], 2011). While nutritional labeling has received a lot of attention both in academia and from the press, some key gaps remain in the nutrition labeling literature. First, a great deal of marketing research has focused on consumer responses (e.g., Balasubramanian & Cole, 2002; Hieke & Taylor, 2012; Ippolito & Mathios, 1995; Parker & Lehmann, 2014; Shah, Bettman, Ubel, Keller, & Edell, 2014) and firm responses (e.g., Moorman 1998; Moorman, Du, & Mela, 2005; Moorman, Ferraro, & Huber, 2012) to nutrition labeling laws. Although stock market investors express greater interest in information about nutrition issues that can be integrated into financial analyses (Global Access to Nutrition Index [ATNI] Investor Statement, 2013), the issue of how standardized information requirements affect investors’ responses in financial markets has been understudied. As used here, standardized product-information disclosure refers to a requirement to present facts about firms’ offerings in a common format using uniform metrics (Moorman et al. 2012). Understanding the extent to which investors consider product information-disclosure polices when they make investment decisions is important because a company’s financial health is not only the ultimate measure for the success or failure of any strategic initiative (Luo & Bhattacharya, 2009), but also one of the most important measures of public policy effectiveness (Joshi & Hanssens, 2010; Srinivasan & Hanssens, 2009; Schwert, 1981). Moreover, urgent concerns have spilled over from the product market to the financial market (Chen, Ganesan, & Liu, 2009) due to the enormous economic costs and damage to firms’ reputations in product-harm crises (e. g., melamine contamination in several Chinese brands of infant milk powder) (Ngo, 2014). Another gap in the literature is how nutritional-labeling requirements affect emerging markets. In contrast to the situation in long-developed countries, emerging markets are subject to different pressures for food marketers and thus a distinctive environment surrounds the regulation of food product labeling. In China, food safety and quality is considered an urgent concern, and the issue has forced regulators and companies to take action (Yan, 2008). Unlike mature stock markets, the majority of investors in China are individuals (Chen, Li, & Shi, 2010). The Chinese markets are under-regulated and deficient in gathering and disseminating information to private or public organizations, and it is difficult for listed firms with insufficient records to form reputations (Singh et al., 2005). As a result, information asymmetry is accentuated and imperfect signals released from firms highly impact investor decisions. Thus, examining the effectiveness of labeling requirements in developing economies is important as is comparing these results to those found in more developed countries. Despite the importance of the issue in emerging markets, empirical work for investigating investor response to the public policy of nutrition labeling (Ghani, & Childs, 1999) or firms’ nutrition claim strategies (Cao & Yan, 2016) has been restricted in developed markets (e.g., the U.S.). Little is understood the changes in corporate financial performance because of regulations requiring product information disclosure in emerging markets. As a result of the pressures for consumer protection and regulation, it is increasingly important for policy makers to be able to understand the financial consequences of such regulation because of information disclosure policies (Moorman et al., 2005). Thus, an additional contribution of this study is to help better inform the policy debate in emerging markets. To fill these research gaps, we investigated the influence of the influx of standardized product information on the stock market. Specifically, we conducted an event study to examine the effect on firms’ stock values from the issuance of the food nutrition label acts (FNLAs) in China, a fast-growing emerging market. The acts require food manufacturers to provide standardized nutritional information on pre-packaged food labels. This study contributes to the marketing literature on the financial impact of regulation in emerging markets. In China, on the day the FNLA was issued, they were associated with positive abnormal stock returns of related firms. This result is contrary to the study by Ghani and Childs (1999) that reported that the NLEA passage showed a negative impact on firms’ stock prices. Second, the financial value from the issuance of regulations was strengthened by three marketing leverages—advertising, donations, and R&D. Finally, although Moorman et al. argued that the NLEA increased the number of small-share firms exiting the U.S. market (Moorman et al., 2005), we found that in the short term, large firms benefited less than small firms from product information disclosure in China’s stock market. These findings provide empirical evidence that regulatory controls create changes in shareholder wealth and provide an assessment of the financial market’s perceptions regarding the role of mandatory product- information disclosure in future corporate growth. In addition, evidence of the effects of regulatory changes on wealth is of significant value to policymakers and market participants as they evaluate the benefits and costs of information disclosure in emerging markets.

“If you‟re ever found yourself wondering what to do during an annoyingly long layover (hi, hello, all of us), „get Botox‟ will soon join your list of possibilities – at least if you‟re traveling in South Korea”(MacKenzie, 2017). Introduction Cosmetic surgery has become a new attraction for Chinese tourists to visit Korea. According to the Ministry of Health and Welfare of Korea, 27,646 of 127,648 Chinese medical tourists who visited Korea in 2016 did so to obtain cosmetic surgery (Nam, 2017). This paper presents how external desire influenced the socio-historical development of the cosmetic surgery tourism in South Korea, focusing on Chinese crossborder consumption. In analyzing this relatively new phenomenon, we identified two intertwined desires. Specifically, while popularity of cosmetic surgery in South Korea is driven by the desire of individual Chinese consumers to obtain symbolic capital by achieving so-called K-beauty, this directly supports the collective desire of the Korean nation to construct a new Korean-ness. This trend has led to the promotion of Medical Korea, aiming to erase the former image of uncool industrial emerging country. In examining these complex practices, we employed the conception of “nation-ness” (Taylor, 1997) to elucidate the renewal of Korean national identity in the medical tourism industry and the global marketplace (Anderson, 1991; Appadurai, 1996; Lee, 2017). This paper commences with a brief outline of the socio-historical development of cosmetic surgery in Asian societies. We then discuss the connection of beauty and social capital among the Chinese consumer society and how Korean‟s cosmetic surgery industry has become the icon site for the achieving the ideal beauty. The paper closes with an illustration of the inter-relationship between the emerging consumer desire for beauty and the reconstruction of Korean-ness. Cosmetic surgery in contemporary asian consumer society Drawing on Giddens‟s (1991) notion of reflexivity, Belk (1988) and other consumer researchers have revealed that consumers consider their body as their possession and a reflection of their self. Consequently, some see it as a resource for constructing their desired identity through cosmetic surgeries (Askegaard, Gertsen, & Langer, 2002; Schouten, 1991; Thompson & Hirschman, 1995). While this phenomenon has mostly been examined in the context of contemporary Western consumer society, it is increasingly becoming more widespread. Such practices have resulted in human body no longer being viewed as a biological entity, but rather as “the finest consumption object” that can be further refined if needed (Baudrillard, 2005, p. 129). Altering one‟s body has traditionally been considered a taboo in many Asian cultures. In ancient Chinese society, there was a general perception that our bodies, down to a single hair and a flake of skin, are given to us by our parents. Therefore, any modification to the way our body looks and functions would be considered disrespectful to one‟s parents (Hua, 2013). However, in the world of cable TV and mass-circulation of Hollywood movies, in which social media has become an indispensable part of everyday life for most individuals, it is not surprising that Western beauty ideals have emerged as a dominant reference for the rest of the world. As the Westernized values and lifestyles become more easily accessible through media, they challenge these former social norms. Consequently, Asian women are increasingly seeking body modifications, such as plastic surgery, in an attempt to attain the elusive ideal beauty. In her research on body alternations, Orbach (2011) reported that 50 percent of teenage girls in South Korea planned to alter their faces or bodies through plastic surgery. According to the available evidence, in 2011, South Korea was rated first in the world in terms of the per capita ratio of aesthetic plastic surgeries (Shin, 2011). The success of South Korea‟s plastic surgery industry then made the country one of the best site for body alternations in the global beauty marketplace. Chinese desire for new face: beauty as capital Although it directly counters old Confucian doctrine of not tampering with one‟s body for filial piety, cosmetics surgery is very popular in China. In her book Buying Beauty, Hua (2013) noted that the increasingly brutal competition for jobs has prompted Chinese women to regard beauty as capital. It is thus not uncommon for Chinese parents to finance their daughters‟ cosmetic surgery, as they have come to perceive a pretty face as a worthwhile long-term investment, as it may increase the future career and/or marriage prospects of their daughters. For this reason, Chinese women are undergoing cosmetic surgery at a much younger age than do their Western counterparts. “Being good-looking is capital” has become the epitome of Chinese young girls. They consider attractive appearance that a cosmetic surgery may proffer as a form of capital, which they believe can give them a competitive advantage in the increasingly fierce job market (Hua, 2013). This attitude is prevalent among women, as gender and appearance discrimination is widespread in Chinese job market even in occupations where outward appearance usually has no relevance, such as civil service and government institutions (Hua, 2013). Owing to the increasingly widespread access to popular and social media and TV as a result of China reopening its doors, Chinese beauty standards have changed, whereby the perception of ideal image is heavily influenced by Western movies, pop culture, and the fashion and beauty industry (Hua, 2013). As Luo‟s (2012) research demonstrated, however, these newly adopted Western beauty ideals are coming into conflict with those that have traditionally been held by the Chinese. Yet, as Li et al. (2007) have shown, not all recent changes to the perceptions of and attitudes toward external appearance can be attributed to the Western influence. In their cross-cultural study on skin-whitening practices in four Asian markets, the authors reported that the desire for “white skin” in many Asian cultures (Chinese, Japanese, Korean, and Indian) has a long history. Saraswati (2010) concurred with this finding, stating that, in the non-Western context, the desire for “whiteness” cannot be equated to the desire for “Caucasian whiteness,” implying that the concept of whiteness may be context-dependent. This tension seems to be relieved by the adoption of Korean beauty ideal, which blends the Western and Korean physical traits and has resulted in Hallyu or the Korean Wave. Since the late 1990s, the term “Hallyu” has been used to describe the influx of South Korean popular culture in Asia. Korean TV dramas, movies, and popular music (K-pop) have in recent decades become staples in Asian markets formerly dominated by Japan and Hong Kong (Seabrook, 2012). Since the Korean Wave hit China, the visual appearance, fashion trends, hairstyle choices, and make-up styles of Korean stars have become highly popular. Consequently, many Chinese people regard Korea as the cosmetic surgery hub of Asia, as Korean beauty is admired by Chinese people who thus aspire to attain it by undergoing various surgical and non-surgical procedures. This growing trend was spurred by the success of the TV drama, Jewel in the Palace, which resulted in the popularity of the lead actress Lee Young Ae among Chinese women, who would ask plastic surgeons to make them look like her (Hua, 2013). The popularity of Korean pop culture and the widespread adoption of the Korean beauty ideals can be interpreted as counter-standard against the Western beauty. Yet, as Hua (2013) and others argue, the rise of Korean influence in the Asian markets can also be viewed as an indication of the submission to the Western beauty imperialism. This tension exists, as their Mongolian heredity with more prominent noses and lighter skins than other Asians gives Koreans certain “Western” features (Fairclough, 2005). The new face and desire for the new national identity Not long ago, Korea had the reputation as an emerging industrial nation that manufactures low-cost cars and appliances (Fairclough, 2005; Seabrook, 2012). South Korea has a long history and reputation as an industrial hub in East Asia. Some of the top global brands, such as Samsung, Hyundai, and LG, began as the key manufacturing partners of Western brands in the early and mid-twentieth century. Korea is also often associated with the Korean War, as described in US motion pictures, such as MASH (Preminger & Altman,1970). However, in the late 1990s, this image began to change with the increasing popularity of aforementioned Hallyu entertainment contents (Fairclough, 2005). In fact, the latest “Korean Wave” has ushered a brand-new transnational representation of Korea into the global marketplace. Following a highly successful cultural Hallyu, Korea has recently launched medical Hallyu, promoting cosmetic surgery (Eun, 2013). In the 2000s, Korean cosmetic surgery emerged as a successful byproduct of the Korean Wave. This growing trend has since become a source of great national pride in South Korea (Holliday, Bell, Cheung, Jones, & Probyn, 2015). While Korean entertainment products were generating enormous revenues, cosmetic surgery was recognized as a profitable addition to the already lucrative export industry, as foreign tourists were willing to travel to the country in order to undergo operations that would make them look like Korean Hallyu stars. In recognition of this change in attitudes towards physical appearance and beauty ideals, “Korean cosmetic surgery” (Hanshi zhengxing) and “Korean-style beauty” (Hanshi meirong) became key words in the cosmetic surgery advertisements in China (Davies & Han, 2011). Cosmetic surgery clinics in the trendiest Gangnam and Apgujeong districts of Seoul often provide medical tourism packages targeting foreign tourists coming from China and other Southeast Asian countries (Eun, 2013). As Hallyu boasts a creative integration of the Western and Korean elements in its entertainment contents (Shim, 2006), Korean cosmetic surgeons are attempting to achieve the same. According to a doctor that took part in Shim‟s (2009) study, Korean surgeons have the best skills to operate on Asian patients, as they have smaller physique and denser subcutaneous tissues compared to their Western counterparts. Although Korean surgeons used to travel to the U.S. to obtain training for the popular procedures, such as eyelid surgery, they subsequently modified the American techniques, realizing that they were inappropriate for the “Korean Body.” For instance, removing too much fat from the eyelids created an unnatural Western eyes that were not suitable for Korean facial structure. Such specialism, which is now internationally recognized, makes aspirant youths from neighboring China and Korean diaspora more than willing to travel to Korea to undergo elective cosmetic procedures that would improve their visual appearance (Holliday, Bell, Cheung, Jones, & Probyn, 2015). The Korean government‟s active support for the export of cultural products has also helped the proliferation of cosmetic surgery tourism. In 2009, the Korean National Assembly passed an amendment to the medical law, enabling hospitals to advertise their services and promote medical tourism (Eun, 2013). Korea Tourism Organization (KTO), a subsidiary organization of the Ministry of Culture and Tourism, runs an online medical tourism platform website, visitmedicalkorea.com, to provide foreign tourists with information about Korean medical tourism. It also supports the overseas marketing of companies and hospitals as a means of attracting more tourists to the country (Korea Tourism Organization, n.d.). While the KTO website is not solely dedicated to cosmetic surgery tourism, Visit Medical Korea‟s website boasts the massive number of cosmetic surgery operations performed every year in Korea. The country is now the third largest cosmetic surgery market after the U.S. and Brazil, as the recognition of the high skill level of Korean surgeons and their use of modern technology motivates many individuals to visit Korea for their beauty enhancement (Korea Tourism Organization and Korea Health Industry Development Institute, n.d.). The fact that Korea has achieved economic progress through rapid modernization but did not give up many of its traditions is another allure to many Asian tourists (Fairclough, 2005). This is emphasized in the promotional video published by KTO through the juxtaposition of the beauty of traditional porcelain making inherited from Joseon dynasty with cutting edge medical technology and skills of Korean medical industry (Korea Tourism Organization, 2016). Conclusion: renewing “Korean-ness” in the global marketplace Desire to be beautiful and prolong one‟s youth is not unique to modern times. Yet, medical advances now make even extending one‟s height by breaking and separating the thigh bone to prompt growth possible. While this sounds scary and can be highly dangerous, it is a very popular operation in Shanghai. Cosmetic surgery is no doubt a popular service high on many Chinese consumers‟ list. Although it may be cynical to say that our desire for beautiful body is perpetuated and exploited by the style industries, it is true that the beauty, cosmetic, fashion, media, and celebrity industries are playing an important role in shaping our beauty standards and promoting the ideal body size/shape in the contemporary marketplace (Orbach, 2011). In this study, we connected Chinese consumers‟ desire for new facial features with the emerging plastic surgery tourism in South Korea as an exemplar of the reconstruction of national identity. The term “nation-ness” is comprehensive and links disparate phenomena, such as nation, nationalism, and nationality by including “everything from the bureaucratic fact of citizenship to the nationalist‟s mythical construction of nation as an eternal entity” (Taylor, 1997, p. 277). In this study, we argued that cosmetic surgery has become a new Korean national identity, which is not solely reflected in the rise of Korean beauty and style in the Pan-Asian (Cayla & Eckhardt, 2008) or even global marketplace. The new identity has also inherited the techno-industrial past, as the preciseness and high quality of Korean “industry” are valuable traits to transfer to this new medical field. In this paper, we demonstrated that the creation and promotion of ideal beauty and body is part of a broader political strategy, in which governments, corporations, and key cultural stakeholders are actively, and sometimes collectively, shaping and monitoring individuals‟ bodily practices.

Internet represents an increasingly relevant marketing channel for reaching foreign countries (Sinkovics, Sinkovics, & Jean, 2013). The aim of this paper is to understand how Western firms can exploit digital platforms to enter and sell their products in the contradictory market of China: more advanced than the Western one but also with many restrictions. Drawing from a literature about Internet as communications (Bilby, Reid, & Brennan, 2016) and sales channel (Bai, McColl, & Moore, 2017; Deng & Wang, 2016; Petersen, Welch, & Liesch, 2002), we develop three propositions to be tested in China. We carry out a qualitative research based on interviews with seven key informants operating in the Chinese market. Findings discuss the peculiarities of the Chinese digital environment. We confirm that dealing with Internet in China is different from other countries, therefore even if companies already have competences related to web marketing, they need to (re)learn how to use it and adapt their marketing strategies. Moreover, despite the growing role of the Internet as retailing channel in the Chinese market, we find that digital platforms do not substitute local distributors because of their primary in guanxi established. Internet has not substituted existing channel intermediaries but it has been rather added to them in a omnichannel strategy

This study investigates the relationship between B&B customers’ perceived service quality, satisfaction and repurchase intention. Based on literature review, the customers and managers of selected B&Bs in some Chinese provinces were interviewed for additional sub-dimension possibility for the SERVPERF model and a service recovery sub-dimension was thus added. A questionnaire consisting of 40 questions were designed, using a fivepoint Likert-type scale ranging from “1” reflecting "strongly disagree" to “5” "strongly agree". This study collected data via an online survey platform “WJX” from experienced Chinese B&B customers’ who had staying in a B&B at least once in a B&B in China one year prior to data collection. A pilot test was conducted and some of the question items were slightly amended for easier understanding. In March 2017, the main survey was conducted and 356 questionnaires were received. This study contributes to the body of knowledge in two folds. It not only unveils customers’ perceived service quality in a rapidly developing B&B industry in China but also offers B&B owners/managers insights on how to better engage their customers in enhancing their satisfaction and ultimately repurchase intention. Some conclusions can be drawn from this study. First, the B&Bs in China should pay attention to improving customers’ perceived service quality by optimizing their marketing network and channels to facilitate better internal exchange among B&B owners/managers. Second, it is advisable to strengthen the training of service providers in instilling the importance of service recovery and to actively communicate with the in-house guests to enhance customer satisfaction. Third, the B&Bs should offer quality service to not only improve customer satisfaction as a whole but also enhance customers’ willingness to return. Lastly, the B&Bs should bring local characteristics of "people" into play, relying on local products and service resources, deepening the cultural connotation of the B&B.

China is the world’s largest social network market in the world. The importance of tapping this massive market with rapid growth rate can’t be overstated. It has been widely acknowledged that culture is a significant variable in consumer attitudes and consumer behavior. Given that culture may influence individual’s interaction and consumption through social media, it is imperative to examine cultures’ influence in social media usage where much of the information is usually user generated. Traditionally, demographics like age, gender, education etc., are also considered as the key socioeconomic factors determining consumers’ media selection and buying decisions. To fill the research gap, this study is designed 1) to investigate the relationship between cultural dimensions and social media usages in China by introducing mediating factors of attitudes toward social media; 2) to investigate the role of individual characteristics (e.g., gender and living location) play on social networks usage in China. Pretest among small groups was first conducted for the purpose of scale validity evaluation. Later, a translation and back-translation method was employed to achieve the translation equivalence. A random stratified sample was obtained from an online panel in China in January 2018. A computer-assisted web interviews was conducted with adults age above 18. Total 600 usable samples were obtained in China in January 2018. The findings of this study evidenced the important role culture plays in defining the social context within which individuals behave. The result showed a strong positive relationship between power distance and negative attitude toward social media. This study also found a negative relationship between masculinity and using social media for direct purchase. The finding supports the fact that social networking, which has a strong focus on relationship building, is a relatively feminine value. Thus, the members of social networking, which espouses feminine values, demonstrate a more social orientation and expectation of shared values. Marketers need to ensure that they make their social media outlets user friendly and their spaces encourage communication and connectedness for their users.

Introduction Although hotel employees are trained to deliver the best service, service failures may happen at any time because service is delivered by people to people (Susskind, 2002). Moreover, customers are more impressed by failed services than good services (Titz, 2001). According to the recovery paradox, customers have higher satisfaction level after experiencing a service failure if they receive satisfactory service recovery or compensation (McCollough & Bharadwaj, 1992). With the development of information communication technology and mobile device, customers can receive personalized services in recent days (Migacz, Zou, & Petrick, 2018). They also can easily share their experience on the online review platforms such as TripAdvisor, as well as select hotels based on shared online reviews (Liu & Park, 2015; Nieto-Garaía, Muñoz-Gallego, & González-Benito, 2017). Therefore, it is important for hotel managers to understand the mechanisms for service failure and recovery strategy. Thus, this study aims to examine the relationship between different emotion, customer engagement and brand loyalty under the context from the luxury hotels in China that different service failure compensation strategies are adopted. Particularly, the following two research questions are aimed to be addressed: First, do emotions (anger, regret and helplessness) significantly affect hotel brand loyalty through customer engagement? Second, does compensation type (immediate vs. delayed) significantly affect customer engagement and hotel brand loyalty based on customers’ emotions? The results of this study will benefit industry practitioners for formulating effective service failure recovery strategies. Theoretical frameworks and hypotheses development Stimulus-Organism-Response framework Stimulus-Organism-Response (S-O-R) framework is a commonly used form of behavioral research in which events or occurrences are said to be the result of certain stimulus leading to a certain response, following a set of organism processes (Kim & Lennon, 2013; Mehrabian & Russell, 1974). In behavioral research, the S-O-R theory explains “how” something happens and a variance theory describes “why” (Chiles, 2003). We adopted the S-O-R framework in an attempt to explain the effect of the compensation types (immediate vs. delayed) on hotel brand loyalty. In our research model, customer engagement is used an intervening construct on the causal relationship between emotions of customer (anger and regret as a retrospective emotions, helplessness as a prospective emotion) (Gelbrich, 2010) and hotel brand loyalty. Customer engagement is composed of multidimensional concepts of identification, enthusiasm, attention, absorption, and interaction (So, King, & Spark, 2014). Our model thus explains four basic processes of relationship impact on service failure as “stimulus”, emotions and customer engagement as “organism”, and hotel brand loyalty as “response”. This study also emphasizes compensation type as “moderator”. The model shows how to enhance the understanding of emotions that affect hotel brand loyalty through customer engagement based on the moderating effect of compensations type. Customer engagement It is important for a firm to manage customers to improve a firm’s performance. Customer management has transformed from customer transactions, to relationship marketing, and then engaging customers (Pansari and Kumar 2017). There are different definition about customer engagement and most of them define customer engagement as the activity of the customer toward the firm. For example, Pansari and Kumar (2017) define customer engagement as how customer contributes to the firm by “the mechanics of a customer’s value addition to the firm, either through direct or/and indirect contribution.” Vivek et al. (2012) define customer engagement as “the intensity of an individual’s offerings or organizational activities, which either the customer or the organization initiates” (p.127). It has been discussed that customer engagement has been affected by customer emotion and also has significant impact on behaviour intention and brand loyalty. However it has not been discussed under service failure context and when different types of compensation strategies are employed. This study therefore aims to explore this mechanics. Under hospitality context, So, King and Sparks (2014) develop five factors to measure customer engagement: identification, enthusiasm, attention, absorption, and interaction. Since this study also examine hotel guest customers, we adopt the scale of So et al. (2014) due to its comprehensiveness and consistent context. Service failure and emotion Customer emotion is an important antecedent of customer engagement. Currently firms have been shifted their focus from selling products to emotional connection with their customers (Pansari and Kumar 2017). Positive emotion may enhance customer engagement and thereby improve customer loyalty. But when service failure occurs, customers have different negative emotions including anger, frustration, helplessness, regret amongst others. These negative emotions of customers disappoint customers themselves and reduce customer loyalty. Different emotions may have different impact on customer engagement. Anger often refers to the attributes of others such as the service providers (Weiner, 1985) whereas regret often refers to the service failure locus of customer himself/herself such as the customer is regret to choose this service provider (Roseman, 1991). Both anger and regret refer to retrospective emotions and when customer would like to solve questions they may also negative emotion of helplessness which is called prospective emotions (Davidow, 2003; Gelbrich, 2010). This study aims to examine and differentiate the impact of two retrospective emotions of anger and regret and one prospective emotions of helplessness. The first hypothesis is therefore proposed: H1: Anger has negative impact on customer engagement. H2: Regret has negative impact on customer engagement. H3: Helplessness has negative impact on customer engagement. Service failure compensation Though service providers aim to deliver zero fault service, it is inevitable service failure may occur that may bring customers anger and dissatisfaction and damage the customer loyalty thereby. It is found that compensation is an effective way to comfort and delight the dissatisfied customers. Therefore, it is important to formulate effective compensation strategy when service failure occurs. Different compensation strategies such as monetary or nonmonetary (Fu et al. 2015), immediate or delayed compensation (Boshoff, 1997; Davidow, 2003), may be suitable to different contexts/situations. According to prospect theory, a customer is risk-reverse in case of gains. A customer may value products available now more than products obtained in the future due to the higher certainty of the former. Similarly, immediate compensation has less uncertainty than delayed compensation, and therefore is supposed to have higher value. Therefore customers with anger are assumed to have higher customer engagement when immediately compensated. On the other hand, regret customers attribute failure to himself/herself and therefore less expect compensation. The immediate compensation may lead to unfair and thereby less effect than delayed compensation. Therefore immediate compensation may not always be superior over the delayed one under different contexts. We therefore propose the second hypothesis: H1a: Compensation type (immediate vs. delayed) moderates the relationship between anger and customer engagement. H2a: Compensation type (immediate vs. delayed) moderates the relationship between regret and customer engagement. H3a: Compensation type (immediate vs. delayed) moderates the relationship between helplessness and customer engagement. Brand loyalty Brand loyalty refers to the loyalty of a customer toward the brand both behaviourally and attitudinally (Dick and Basu 1994; Li and Petrick 2008; So, King, Sparks, and Wang 2013). It is a key goal of marketing activities, and its antecedents have been extensively examined such as satisfaction, perceived quality, received value, and brand trust, amongst others. Customer engagement, as the activity of a customer toward to a firm, is naturally viewed to influence brand loyalty. This study therefore adopts brand loyalty as the consequence of customer engagement. Furthermore, we would like to examine if compensation types have moderating effect between customer engagement and brand loyalty. We therefore propose below two hypotheses: H4: customer engagement has positive impact on brand loyalty. H4a: Compensation type (immediate vs. delayed) moderates the relationship between customer engagement and brand loyalty. The research model is shown in Figure 1 where all hypotheses are demonstrated. Our research model is developed based on the S-O-R framework in which emotions are antecedent of customer engagement, and customer engagement impacts hotel brand loyalty. This research model also shows the moderating effects of compensation types has on causal relationships between the aforementioned constructs. Methodology Scenario design Scenario based questionnaire is designed to obtain quantitative data for analysis. Based on the interview with hotel managers/operators, one service failure scenario and two compensation scenarios (immediate and delayed) are designed. In-depth interviews with a couple of hotel managers and guests were conducted to verify the realisation of the scenarios formulated. The questionnaire begins with a screening question: in the previous 12 months have you ever had experience staying in a four- or five-star hotel? The survey would only continue if the answer is “yes”. Then the participant is asked to write down the name of this hotel and read the below service failure scenario thereby. Service failure scenario: Imagine you have checked into this hotel again. During your stay in hotel, you send your coat for laundry. It is a nice coat and you bought it a year ago with the price of 1000RMB. However when you collect the cleaned coat, you notice that there is a damage on your coat which makes you cannot dress this coat anymore. You therefore call the service counter for complain. Immediate and delayed compensation scenarios were designed as follows: Immediate compensation scenario: after 15 minutes, the duty manager of the hotel went to our hotel and expressed his sincere apology. You showed him about the damage and informed him the original price of your coat. The manager offered you the cash compensation with the original price of your coat and you agree with this. After half an hour you received 1000RMB cash as the compensation. Delayed compensation scenario: after 15 minutes, the duty manager of the hotel went to your room and expressed his sincere apology. You showed him about the damage and informed him the original price of your coat. The manager said according to the hotel policy, they need to check how this happened and confirm the price of your coat first before making the compensation for you. After two weeks you left the hotel, you received 1000RMB compensation which is transferred into your bank account directly. Participant emotion is measured after the participants read the service failure scenario and before they read the compensation scenario. Each participant is randomly assigned to be involved in one compensation scenario only. Customer engagement and hotel brand loyalty are measured after the compensation happened. Variable measurement Customer engagement is measured using 25-item scale developed by So et al. (2014) in which five factors are involved: identification, enthusiasm, attention, absorption, and interaction. Particularly, identification is measured by four attributes: “When someone criticizes this brand, it feels like a personal insult”, “When I talk about this brand, I usually say we rather than they”. “This brand’s successes are my successes”. “When someone praises this brand, it feels like a personal compliment”. Enthusiasm is measured by five attributes: “I am heavily into this brand”. “I am passionate about this brand” “I am enthusiastic about this brand” “I feel excited about this brand” “I love this brand”. Attention is measured by five attributes: “I like to learn more about this brand” “I pay a lot of attention to anything about this brand” “Anything related to this brand grabs my attention” “I concentrate a lot on this brand” “I like learning more about this brand” . Absorption is measured by five attributes: “When I am interacting with the brand, I forget everything else around me” “Time flies when I am interacting with the brand” “When I am interacting with brand, I get carried away” “When interacting with the brand, it is difficult to detach myself” “In my interaction with the brand, I am immersed” “When interacting with the brand intensely, I feel happy”. Interaction is measure by five attributes: “In general, I like to get involved in brand community discussions” “I am someone who enjoys interacting with likeminded others in the brand community” “I am someone who likes actively participating in brand community discussions” “In general, I thoroughly enjoy exchanging ideas with other people in the brand community” “I often participate in activities of the brand community”. Three emotion of anger, regret and helplessness are included as the measurement of emotion. Particularly, according to Gelbrich (2010), three attributes are adopted to measure anger “I would feel angry with the hotel/hotel employees”, “I would feel mad with the hotel/hotel employees”, and “I would feel furious about the hotel/hotel employees”. Three statements are employed to measure regret (Tsiros & Mittal 2000): “I would feel sorry for choosing this hotel”, “I regretted choosing this hotel”, and “I should have chosen another hotel”. Four statements are used to measure helplessness (Gelbrich 2010): “I would feel helpless”, “I would feel lost”, “I would feel defenceless”, and “I would feel stranded.” Five statements are used to measure brand loyalty (So, King, Sparks, & Wang 2013): “I would say positive things about this brand to other people.” “I would recommend this brand to someone who seeks my advice.” “I would encourage friends and relatives to do business with this brand.” “I would consider this brand my first choice to buy services.” “I would do more business with this brand in the next few years.” A seven-point Likert scale ranging from 1 (=disagree strongly) to 7 (=agree strongly) is adopted for all measurement. Data collection and analysis method In-depth interview with managers from upscale hotels and customers will be used to finalize scenarios. Opinions of academic experts will be used to revise variable measurements and questionnaires. Convenience sampling method will be adopted to obtain about 400 respondents who has experience of staying at four- or five-stars hotels in China in the previous year. Regarding with data analysis, Partial least square structural equation modelling (PLS-SEM) is used to test the hypotheses proposed. Expected results The manipulation check has been conducted to verify the scenarios designed. The negative relationship between emotions and customer engagement are expected and compensation timing (delayed or immediate) may moderate this relationship. Most importantly, it is expected that this moderating effect varies when different emotions and customer engagement are examined. Contributions The theoretical contributions have three folders. Firstly, this study first considers compensation timing into the examination of relationship between different negative emotions and customer engagement, after service failure occurs. Secondly, this study adopts stimulus-organism-response theory to explore the mechanism how service failure could be well recovered by relationships of different negative emotions, effective compensation type, customer engagement, and brand loyalty. Thirdly, this study applies second order factor for the measurement of customer engagement and also divides negative emotions into retrospective and prospective ones to shed light on customer engagement in the context of service failure and compensation. The practical implication of this study will benefit industry practitioners for their formulation of compensation strategies. Especially as the development of big data, hotel industry is able to adopt different strategies for individuals to maximize customer experience. The findings of this study could propose different strategies for different situations/individuals thereby.

Western social media platforms like Facebook, YouTube, etc are banned in China. In their places, Weibo, WeChat, Youku and more are the main social media channels in China and thus the main battlefields of social marketing for brands entering China Market. WeChat is the largest social network in China, with over 900 million users daily, for nearly all types of services, including booking flights, restaurant table reservation, shopping, paying bills, etc. To cater the needs of the new generation of Chinese digital natives, a mobile app eM++ was developed that creates new customer services and enables tailored fashion marketing. This new mobile app eM++ works well in China, will this be also well received in other countries? This research investigates consumers’ perception of this new fashion e-tailoring e-shopping concept in UK. Will this type of e-tailored services be welcome in UK? Will consumers welcome this type of e-shopping service in UK? Or they prefer the traditional way of tailoring and shopping? Which social media platforms should be used for promotion? The sample population of this research covers both male and females from China and UK aged 18 years old or above with experience of searching and/or buying clothing items online. Convenient sampling and snow-balling sampling methods are used. In UK, recruitment of volunteers for this project will be via emails to colleagues and previous students, as well as via posters of recruiting volunteers for this project posted on campus. Details of the project and experiment will be included in both emails and posters. Volunteered participants are asked to answer a pre-experiment online questionnaire. Based on their answers, suitable participants will be invited to participate the experimental part (which is trying a fashion app and then answer the post-experiment questionnaire). Participants successfully completed the experiment and post-experiment questionnaire will be given their own body measurements with a 3D model in user’s customised shape, as well as a discount coupon for future use when the app is officially launched. This research will have mainly quantitative data analysis, SPSS will be used to analyse the data. There will have a few open-ended questions that qualitative data analysis method will be employed. This research will explore the feasibility of this service in UK and formulate a cross-cultural comparison between China and UK.

From the first inspiration of a desire until a product reaches hands, consumers go through complex and multi-faceted interactions with brands, involving myriads of channels and media. As such, it is important for marketers to understand this shopping “journey” since it is where brands can influence and persuade consumers most effectively and efficiently. In this study, we conduct an exploratory study to understand the patterns and correlates of pre-purchase behaviors and the relationship to actual purchases (made both online and offline) by analyzing survey data obtained in Korea and China. In particular, we examine three key drivers for pre-purchase behaviors: product category, market maturity, and consumer tendencies. To address category-level differences, we compare and contrast grocery and electronics. As for the market maturity, we study Korea and China in which e-commerce is at different stages of development. Finally, consumer tendencies are measured by general shopping tendencies, online activity patterns, and risk perception for e-commerce. Our empirical analyses provide the following findings. First, general shopping tendencies impact the pre-purchase behavior in grocery buying, but not electronics, for both Korea and China. Second, online activity patterns (entertainment and content-creating activities) have an impact on the shopping journey in both categories. Third, risk perceptions for ecommerce only affect pre-purchase behaviors of Chinese consumers. That is, in a developing market at an earlier stage of e-commerce development, consumers perceive online transactions more risky and uncertain, leading to greater pre-purchase behaviors. Lastly, we investigate the link from the information search to the final purchase stages. Consumers buying grocery present a positive and significant relationship between prepurchase and final purchase behaviors whereas electronics present no such relationship across the stages of the consumer shopping journey.

Introduction Social media communication has become a popular way for firms to engage with customers. Research shows that firms/brands engagement with fans or customers on social media is effective to improve brand equity (Kim & Ko, 2012), drive sales (eMarketer, 2015), and enhance both transactional and relational customer behaviour (Kumar, Bezawada, Rishika, Janakiraman, & Kannan, 2016). Given the influences of social media communication, how brands effectively engage with fans or followers on social media is an important question for marketers. Most research on this topic is from the applied psychology and consumer behaviour literature, whose theories and content are dominantly tested in laboratory setting. Very few research (e.g., Lee, Hosanagar, & Nair, 2017) applied real behaviour data of field settings to study this issue. Additionally, existent research primarily focuses on social media like Facebook and Twitter in developed counties. To our knowledge, no research examines global brands social media communications in developing country, like China. Due to the policy constraints, people in mainland China have no access to foreign social media platforms. There is a local social media platform in China, named Weibo. Weibo is a NASDAQ-listed company and has nearly 100 million active users monthly. Many brands, both global and local ones, have created Weibo accounts and keep engaging with their fans. For example, there are 1,452 luxury brands and 3,707 beverage brands or firms on Weibo (Weibo Data Centre, 2017). This paper focuses on global brands’ communication practices on Weibo. The purpose of this paper is to analyse how brand posts that global brands put on their social media page are correlated with fan engagement. By using real data form Weibo, we answer the following questions: (1) what attributes of brand posts on Weibo do affect fan engagement with global brands? (2) how do these attributes affect fans engagement behaviour (i.e. liking, sharing, and commenting) differently? Conceptual Framework We decompose the attributes of global brand social media posts into five aspects, which are proposed to affect fans engagement. The first two aspects, interactivity and vividness, are derived from computer-mediated-communication research (Frotin & Dholakia, 2005; Hoffman & Novak, 1996). The next two, informative and emotional attributes, are developed from the literature of advertising (Hong, Muderrisoglu, & Zinkhan, 1987; Geuens, Pelsmacker, & Faseur, 2011). The last one is localization-related attributes, which is from global marketing communication literature (Kanso & Nelson, 2002) to capture the special characteristics of global brand posts on a local social media platform. We argue that all these five aspects of global brand posts affect fans engagement on brand page. Fans engagement is conceptualized as fans behavioural response to brand posts, which will influence attitude and behaviour of other fans. There are three kinds of fans responses on brands social media page, i.e., liking, sharing and commenting. We do control the time and date of post issued, the text length of post, whether having celebrity in post, whether related to a remarkable event, the number of followers of brand on Weibo, and product category. Interactivity Interactivity is defined as “the degree to which two or more communication parties can act on each other, on the communication medium, and on the messages and the degree to which such influences are synchronized” (Liu & Shrum 2002, p.54). Interactivity requires two-way interaction between not only customers and companies, but customers themselves (Hoffman & Novak, 1996). Brand posts on Weibo differ in the degree of interactivity. Some posts only have text, picture, or video to deliver messages of brands, which has no possibility to interact with fans. Some posts include a link that fans can click to get more information, which enhances the interactivity of communication. Other posts have questions, which stimulate interaction with fans and followers. There are posts inviting people to indicate their like or comment on social media, which are considered as high interactivity as well. Advertising research has found the positive correlation between interactivity of ads and consumers’ attitude (Coyle & Thorson, 2001). De Vries, Gensler and Leeflang (2012) found interactivity of brand post on brand fan pages partially positively related to brand popularity (measured by number of likes and comments). Empirical research (Lee et al., 2017) using Facebook data showed that having links negatively associated with customer engagement, and having questions increased comments but reduced likings. For the inconsistent findings in the literature, we re-examine this relationship by focusing on global brands on a not well-examined Chinese social media, Weibo. Vividness Vividness refers to the format richness of the message (Daft & Lengel, 1986; Fortin & Dholakia, 2005). As for brand posts, vividness is reflected by the number of sensory dimensions and senses presented (text, colours, pictures, and videos, etc.). The degree of vividness influences what and how multiple senses are stimulated (Coyle & Thorson, 2001). For example, a picture post will activate more senses than a text post because the former has colour that stimulates sight more vividly than the later. Vividness is related to but differs from interactivity. Interactivity focuses on the characteristic of two-way interaction of the communication, while vividness stands for the multiple senses stimulated by the communication. Some advertising research found that a vivid web advertisement results in higher attention and more clicks (Lohtia, Donthu, & Hershberger, 2003). As a result, we differentiate vividness of each post and predict that more vivid post associated with higher customer engagement. A vivid post attracts more likes, shares and comments. Localization-related attributes Localization-related attributes are symbols that posts have reflecting the characteristics of local culture and people. The debate of globalization (standardization) versus localization has lasted several decades. Even though a global standardized marketing strategy saves money and gains scale economy, the localization approach (Keegan, 1969) is supported by the reality that each market has unique tastes. In the international advertising literature, some scholars found that many multinational firms “plan globally and act locally” (Blackwell, Ajami, & Stephan, 1991). “Global-local dilemma” exists when global luxury brands internationalize into the Chinese market (Liu et al., 2016). The marketing communication research found that it is not advised for global brands to use the same appeals and symbols in advertising across different countries (Kanso & Nelson, 2002). In other words, the combination of global advertising theme and local communication expertise can result in enhanced effectiveness. We propose, on Weibo, people are more actively engaged to like, share, or comment global brand posts when Chinese elements, such as Chinse handwriting, Chinese festivals, and Chinese celebrity spokespeople, are present. Informative attributes Besides interactivity and vividness, which capture the format characteristics of global brand posts, content-related attributes are associated with customer engagement as well. Informative content is an important side of content attributes. One important function of brand posts is to deliver messages to customers. Research shows that on social networks people tend to have positive attitudes towards informative ads (Taylor, Lewin, & Strutton, 2011). Global brand posts with specific information should result in higher customer engagement than less informative posts. Additionally, global brand posts on social media may have different types of marketing information, such as product, price, promotion and placerelated ones respectively. The posts with varying degree of informative content may change customer engagement as well. Emotional attributes Emotional attributes are another side of the content characteristics of brand posts besides informative ones. Advertising research shows that using emotion appeal in ads is an effective way to gain people attention and generate actions (Holbrook & Batra, 1987). Emotional connections between customers and brands are considered more stable than cognitive association (Heath, Brandt, & Nairn, 2006). Some scholars find that emotional appeal on banner advertising result in positive effects on click-through rates in both B2B and B2C contexts (Lohtia et al., 2003). Empirical research (Lee et al., 2017) on Facebook shows that perceived emotion in brand posts strongly boost users’ likes and comments. Similarly, we propose that emotional attributes of global brand posts on Weibo are correlated with fans engagement. We conceptualize emotional attributes with three elements, emotional tone, emotional icon and emotional core. Emotional core reflects the type of emotions, such as humour, happiness, and love, etc. Emotional tone stands for the strength of emotion, i.e. the emotion is weak or strong. Emotional icon refers to whether the content of posts has emotional symbols, which can take form of icons or net slangs. Research Design Operationalization Dependent variables Customer engagement is operationalized as three variables, the number of likes, the number of shares, and the number of comments of each global brand post. Independent variables Vividness. Vividness is operationalized as four categories standing for different vividness degree, text only, (text and) static picture, (text, static and) animated picture, (text, picture and) video. Interactivity. Interactivity is operationalized as five 0-1 variables, having link, having question, having invitation/incentive to like, having invitation/incentive to share, having invitation/incentive to comment. Localization-related attributes. This part is operationalized as four 0-1 variables, having Chinese culture image, having Chinese culture colour, having Chinese festival, and having Chinese celebrity spokespeople (we include celebrity as a control variable). Informative attributes. This part is operationalized as seven 0-1 variables, whether a post having information of (1) brand name, (2) promotion/trial, (3) price, (4) segmentation, (5) product lunch time, (6) purchase distribution, and (7) public relation event. Emotional attributes. This part is operationalized as three variables, (1) emotional icon, a 0- 1 variable, having emotional symbols or not, (2) emotional core, a categorical variable, different type of emotions identified by surveyed respondents, and (3) emotion tone, a scalerating variable from 1 to 3, standing for none, weak and strong emotion. Control Variables. There are five control variables, (1) time of posts, including date and hour; (2) length of posts, i.e., the number of Chinese characters; (3) celebrity, whether there is a celebrity in a post; (4) event, whether a post is related to a remarkable event; (5) the number of fans of brand, and (6) product category (3 dummy variables to differentiate four categories). Data We chose 6 global brands across five product categories, specifically, beverage (Coca-cola and Starbucks), cosmetics (Olay and L’Oréal), and sports (Nike and Adidas). All these global brands created Weibo account before 2012 and have cumulated a large number of followers. We select the posts from Sept. 1, 2016 to Feb. 28, 2017, within 6 months. This time duration is long enough to get analytical data. This period covers main Chinese traditional festivals, such as Mid-Autumn Festival, National Day, and Chinse New Year, which results in more variances in localization-related variables. Data were collected through two stages. The first stage was to download raw data from Weibo’s brand pages with Internet worm program directly. Each brand has its page which contains all posts it issued and the number of people’s likes, shares, and comments for each post. The second stage is to code content and get the final dataset. Most of 0-1 variables, such as interactivity, localization-related attributes, and informative attributes were coded by two research assistants. Variables of vividness were also coded by them. Variables of emotional attributes were coded by a survey to ask 500 Weibo users. This survey-based coded method is well applied in published research (e.g., Kumar et al., 2016; Lee et al., 2017). Model The three dependent variables, the numbers of likes (y1), shares (y2), and comments (y3), are count data with a Poisson distribution. As a result, the basic model is as following: 𝑦ij = 𝛼 + 𝑒𝑥𝑝(Σ3p=1 𝛽1p 𝑣𝑖𝑣𝑖𝑑pj + Σ5q=1 𝛽2q 𝑖𝑛𝑡𝑒𝑟qj + Σ4r=1 𝛽lr 𝑙𝑜𝑐𝑎𝑙rj + Σ7s=1 𝛽4s 𝑖𝑛𝑓𝑜sj + Σ3p=1 𝛽5t 𝑒𝑚𝑜𝑡tj + 𝛽6 𝑑𝑎𝑡𝑒j + 𝛽7 ℎ𝑜𝑢𝑟j + 𝛽8 𝑙𝑒𝑛j + 𝛽9 𝑐𝑒𝑙𝑒j + 𝛽10 𝑒𝑣𝑒𝑛𝑡j + 𝛽11 #𝑓𝑜𝑙𝑙𝑜𝑤j + Σ4u=1 𝛽12u 𝑝𝑟𝑜𝑐𝑎𝑡uj) + 𝜀ij (1) Expected Results This research is among the first initiative to examine social media communication in China. We are still working on the data analysis so far. We intend to identify the influence of global posts on fans engagement, which are from not only the content of posts (informative and emotional attributes), but also the design of posts (vividness and interactivity), and especially the localization considerations. We expect to find that the content foci differ fans engagement. Posts of sales promotion should be more effective to enhance fans engagement than those of product demonstration. We can identify what form of posts stimulates fans participation more effectively. We will know whether a video post is more effective than a picture post. Most interestingly, we will know how the posts combined with Chinese cultural elements on social media are responded. For example, we could compare the difference between posts having foreign and local celebrity people. We will know how different customer engagement behaviour influence by the same characteristic of posts. We can identify the most influential factors to each of three customer responses (liking, sharing, and commenting). Comparing with the research using data from Facebook or other social media outlets, we can obtain implications guiding global brands to implement social media strategy across countries.

China, with its rapid growing wealthy consumers, is increasingly becoming a major market for luxury brands and products. It is believed that the growing consumption of wildlife products in China is one of the key factors in the acceleration of global extinction of endangered species. It is certainly not an easy task to reveal consumers’ true motivations behind their purchase, but is even tougher to change their behavior. In the field of wildlife conservation, despite many efforts so far have been made to de-market the consumption, the results are not encouraging. This study is designed to fill the research gap by treating ivory purchase as a type of luxury product purchase in China. Through studying the behavior and its underlying values and motivations, this research is aimed to identify effective communication strategies to curve the ivory consumption in China. Pretest among small groups was first conducted for the purpose of scale validity evaluation. A random stratified sample was obtained from an online panel in China in January 2018. Total 600 usable samples were obtained. The data analysis showed a strong and positive relationship between power distance and materialism; power distance and negative attitude toward social media. Materialism/collectivism is found a strong predicator of positive attitude toward social media and social media usage. While ivory likely buyers associate uncertainty avoidance with materialism and positive attitude toward social network, ivory purchase rejecters demonstrate a positive relationship between long term orientation and materialism; long term orientation and positive attitude toward social media. Based on the strong relationships between materialism and social media usage we found form this study, it is recommended to design a social media campaign to dissociate ivory products from social status; and to associate social status with healthier, greener alternatives (e.g., Tesla car). Advocating desired behavior (e.g., charitable works to save elephants in Africa) in social media and de-advocating the undesired behaviors by celebrities on TV (e.g., ‘No Trading - No Killing’ campaign by YaoMing) is likely to work for likely ivory buyers.

전통적인 아케이드게임 강국이라 불리던 미국이 중국과 일본을 중심으로 발전하고 있는 VR 테 마파크산업 발전에 대항하여 VR 기술의 도입을 적극적으로 추진하고 있다. 한 때 PC방 문화를 이끌면서 온라인 게임강국이란 이름으로 불리던 우리나라 게임업계와 테마파크업계도 에버랜드나 롯데월드와 같은 기존의 대형 놀이공원에 VR 기술을 도입하는 수준이었으나, 최근 송도, 이태원, 홍대, 동대문 등의 시내에 도심형 테마파크들을 속속 개장하면서 VR 테마파크 산업을 새로운 VR 산업의 핵심 분야로 발전시키고 있다. VR 테마파크산업이 발전하기 위해서는 VR 관련 하드웨어나 소프트웨어를 개발하는 민간기업 뿐만 아니라 정부의 지원 대책도 필요하며, 사용자들이 VR 콘텐츠를 체험하는 과정에서 발생 가능한 다양한 문제점들을 극복할 수 있는 대책이 필요하다. 본 논문에서는, 정부의 강력한 지원과 대규모 잠재고객의 확보로 전 세계 VR 테마파크 시장을 선점하고 있는 중국의 VR 테마파크산업과 롤러코스터와 아케이드로 활황을 누렸던 과거의 테마 파크산업을 다시 부흥시키기 위해 VR 기술을 도입하여 VR 테마파크산업을 발전시키려는 미국의 테마파크산업과 비교와 분석을 통해 한국 VR 테마파크산업이 가져야 할 경쟁력 강화 방안을 도출해 보고자 한다.

본 논문은 일상의 삶에서 나타나는 다양한 권력들이 어떻게 대중들에게 행하여지고 있으며, 어떻게 일상의 삶을 지배하는 지를 살펴보았다. 최근 10년 동안 중국 대중들에게 이슈화 되었거나 인기를 끌었던 TV드라마를 통하여 그들의 일상에서 나타나는 권력들을 분석하고 이들의 문제점들이 무엇이며 어떻게 중국을 바라볼 것인가를 살펴보았다. 본 논문은 푸코가 주장한 권력 담론을 방법적 틀로 삼아 일상에서 일어나고 있는 권력의 형태를 분석하고, 권력이 어떻게 대중의 삶을 지배하고 있는지를 이해하려 하였으며, 특히 감시, 규율, 생체(몸)의 권력으로 나누어 드라마 속에 어떻게 이들이 작동하는 지를 살펴보았다.

China, considering art, culture, traffic, guide, hygiene, etc., divides its tourist attractions into 5 levels: 5A, 4A, 3A, 2A and 1A. Among them, 5A is the highest level of tourist attractions, and is given to the incomparably excellent tourist attractions though it is brought to the world, and is a place where intensive support and management by the state are offered at the same time. A 5A Level Tourist Attraction to be selected by National Tourist Bureau must receive an average mark of 90-95 or more (with its score being over 95 points in the 1st evaluation and over 90 in the 2nd and 3rd evaluation each) in more than 10 items of evaluation to proceed from the first to the third evaluation. As of April, 2018 there are 249 5A Level Tourist Attractions, and 3-15 attractions are appointed in most areas (based on jurisdiction as a provincial district). At a regional development level, it can be said that specification of 5A Level Tourist Attraction is as important as authorized data to attract overseas visitors as well as domestic visitors, because this can bring enormous revenue. Recently, however, as traffic congestion that is not fit for the world level tourist attractions, disorder, too many hawkers, rip-off prices, nature destruction, lack of natural protection consciousness, etc. are combined, tourist attractions whose appointment as a 5A Level Tourist Attraction is cancelled and demoted to a 4A Level are increasing. Such examples are Shanhai Tourism Site in Chinhwangdo, Sinyonghyeop Tourism Site in Junggyeong-si, etc. Tourism is an important industry for the development of China’s economic development, and it can be said that as a result, such sanctions and management bring a greater improvement to China’s tourist industry. Accordingly, this study intended to examine what sorts of regulations are applied for the management of China’s 5A Level Tourist Attractions and what kinds of managements and characteristics there are.

본고는 중국 도농관계의 역사적 변화궤적을 근대전환기, 중화민국시대, 마오쩌둥 치하 사회주의시대로 구분해서 추적함으로써 오늘날 중국 도농관계의 역사적 맥락을 조명하고자 하는 연구이다. 근대전환기는 전근대 중국의 도농관계를 특징지었던 사회문화적 연속체가 해체 되고 근대적 도농이분법과 도농불평등의 정치경제적 문화적 단초가 마련되는 시기였다. 중화 민국시대에는 중국경제가 세계 자본주의 체제로 본격적으로 편입되고, 서구로부터 사회진화론의 개념적 프레임이 도입되면서 도농관계가 문화적으로 급격하게 재구성되는 시기였다. 이에 따라 중국의 도시는 진보의 상징이자 모더니티의 소재지로, 농촌은 봉건적 낙후성과 무지 몽매의 장으로 정의되고 재현되기 시작했다. 사회주의시대 중국의 도농관계는 표면적으로 양립 불가능할 것 같은 이념적 양가성을 통해 구성되었고, 이는 문화혁명기에 절정에 이른 상산하향운동을 통해 극적인 형태로 표현되었다. 이 연구를 통해 조명한 중국 도농관계 변화의 역사적 궤적은 오늘날 중국 도농관계의 문화적 구성과 그것이 중국의 정치경제적 문화적 지형에서 갖는 중층적 함의를 이해하는 데 중요한 지적 발판을 제공해줄 것이다.

도시교통과 환경문제가 날로 악화됨에 따라 중국 대도시를 중심으로 자동차 관련 제한정 책이 실시되고 있다. 자동차 구매와 운행에 대한 제한을 주요 내용으로 하는 정책으로 현재 베이징(北京)을 비롯한 전국 대도시를 중심으로 실시되고 있다. 그밖에 아직 실시하고 있지 않은 다수 도시들이 자동차구매제한정책의 실시를 계획하거나 고려하고 있다. 대기오염의 주범으로 꼽히는 아황산가스와 매연의 배출량 증가는 중국의 자동차 보급 확산과 관련이 깊다. 중국 대도시의 자동차구매제한정책의 실시 배경과 추세, 실효성 등에 대한 연구는 당면한 환경오염문제뿐만 아니라 자동차산업시장 관련 기업에 대해서도 상당히 중요한 의의를 가질 것으로 판단된다. 본 연구의 목표는 갈수록 심각해지고 있는 중국의 대기오염 상황에 맞춰 중국 정부가 해결 방안의 하나로 내놓은 자동차구매제한 정책의 실효성을 분석하는데 있다. 이를 위해 최근 몇 년간 중국에서 발생한 대기오염의 피해 상황을 검토하고 자동차구매제한 정책 관련 중국 정부의 대응 방안에 관해 살펴보고자 한다.

2016년 중국으로 우리나라의 6개 RPC에서 쌀 수출을 개시 하면서 얻어진 우리쌀의 품질대비 가격경쟁력의 우수성과 수출 초기에 발생하였던 문제점 등의 해결 사례는 다음과 같다. 중국내 수입하여 유통중인 중단립종의 가격경쟁력은 일본산과 대만산이 우리 수출쌀에 비해서 2~3배 가격이 높게 유통 되고 있어 우리쌀의 품질관리 여부에 따라 수출가능성은 매우 높다고 할 수 있다. 쌀의 백도는 우리나라 수출쌀이 35내외로 낮은 편이나, 중국의 흑룡강성 최고급쌀인 우창쌀의 백도는 40이상으로 높은 편이다. 배아잔존율은 우리나라 수출쌀이 24% 정도이고 중국의 흑룡강성 최고급쌀인 우창쌀은 5%내외이다. 백도는 40이 상으로, 배아잔존율은 하계 3%이하, 동계 5%이하로 가공하였을 때 중국의 소비자 선호도가 증가 할것으로 사료된다. 진공포장이 풀리는 것을 방지하기 위해서는 쌀 사이에 충진재를 넣거나, 포장시 2중접착을 하거나, 열 접착시에 시간을 1~1.5초, 온도를 130~150oC, 진공압력을 270~300 mmHg로 하고, 이동시 편리성을 도모하기 위해 포장지 상부에 손잡이를 만드는 것도 중요하다. 훈증소독은 메틸브로마이드 보다는 인화수소를 이용하는 것과 중국 남방지역으로의 하계 수출시에는 고온 다습한 것을 감안하여 수분함량을 13%내외로 조절하는 것을 추천한다.

본고는 중국정부의 종교정책이 집약되어 있는 종교사무조례를 중심으로 하여 종교재산, 종교활동, 종교인 신분이라는 세 가지 관점에서 종교권익의 보호와 통제 양상을 살펴보았다. 첫째, 1980년 이래 중국정부는 과거 국가권력에 의해 침탈당했던 종교재산을 종교단체로 환원시키는 정책을 실시하였다. 둘째, 중국정부는 종교단체, 종교학교, 종교활동장소에 대한 등록제를 실시함으로써 종교활동을 효율적으로 통제하려 하고 있다. 셋째, 중국정부는 종교교역자 양성과 신분등록과정에 직간접적으로 개입함으로써 종교교역자의 신분보장과 통제를 동시에 구현하려하고 있다. 특히 티베트 불교와 천주교의 경우 중국내 반발과 국제적 비난을 무릅쓰고 종교교역자의 임명문제에 깊숙이 관여하고 있다. 한편 중국정부는 합법적으로 등록된 종교교역자에 한하여 다양한 신분보장 정책을 실시하고 있다. 결론적으로 중국정부의 종교정책은 권익의 보호와 통제 사이를 균형 잡는 것이라 할 수 있다.

On February 26, 2016, PRC Law on the Exploration and Development of Resources in Deep Seabed Areas was adopted. As a landmark marine legislation, this law was formulated in line with the UNCLOS, the Rules of the International Seabed Authority, and the PRC Constitution. It opened a brand new era of marine development and utilization for China under the strategic background of maritime power. Facing the limitation and challenges about the ecosystem and risk prevention brought about by the UNCLOS and the Convention on Biological Diversity 1992, the maritime powers around the world, including China, have been making domestic legislation on the exploitation and protection of seabed resources beyond national jurisdiction. This paper introduces China’s policy for the exploitation and development of the ‘Areas’ in accordance with the UNCLOS, and makes a further interpretation on China’s related domestic legislations and practice.

The status of maritime features is one of the core issues in the South China Sea Arbitration. The essence of this issue is territorial sovereignty and maritime delimitation disputes between China and the Philippines. Based on the interception of certain facts and evidence, the Tribunal did not interpret the China’s diplomatic position as it wanted, and it had an intensely subjective interpretation of Article 121(3) of the United Nations Convention on the Law of the Sea of 1982. Combined with the Chinese government’s positions before and after the publicity surrounding the Award, this paper, which takes the logical approaches of the Award as the main line, focuses on chapter 6 of the Award, raising questions about disputes on the status of maritime features, analyzing the treaty interpretations related to the status of maritime features, and clarifying the defections.