본 연구는 파크골프 용품을 구매하는 뉴실버세대들의 구매결정요인과 구매만족 및 행동의도의 관계를 분석하기 위해 대전, 세종, 충북에 거주하는 파크골프 용품 소비자 255명을 대상으로 연구를 진행 하였다. 자료처리는 IBM SPSS Version 21.0을 사용하여 분석하였고, 빈도분석과 탐색적 요인분석, 신뢰도 분석 및 상관분석을 실시하였으며, 다중회귀분석을 실시하였다. 연구의 결과는 다음과 같다. 첫째, 파크골 프 용품 구매결정요인 중 품질과 브랜드파워가 구매만족에 정적인 영향을 미쳤다. 둘째, 파크골프 용품 구 매결정요인 중 품질과 브랜드파워가 재구매에 영향을 미쳤고, 가격과 품질, 브랜드파워가 구전의도에 정적 인 영향을 미쳤다. 셋째, 구매만족은 구매 후 행동의도에 정적인 영향을 미쳤다. 파크골프 용품의 경우 하 나의 채를 이용하여 경기가 진행되므로 채를 구매하는 소비자는 신중히 선택하게 된다. 따라서 마케팅 주 체인 뉴실버세대를 우선적으로 고려하여 용품을 생산한다면 구매한 용품에 대해 만족할 것이며, 이를 통해 재구매 및 구전을 하는 행동의도를 보일 것이다.

The purpose of this paper is to examine some of the profound effects of Augmented Intelligence (AI) on Product, one of the “Four-Ps” of marketing: Product, Price, Place, and Promotion. Today’s customers are used to extreme convenience, beyond the brick-and-mortar shopping experience, and beyond online images. Customers increasingly demand more information, and more personalized information. This paper addresses how the presentation of products has changed. This paper is conceptual, based on a review of academic literature on marketing strategy, psychology, AI, and Machine Learning as chronicled in major marketing and business research journals.

The purpose of this study was to analyze the post-purchase behavior of customers who experienced cognitive dissonance after exposure to a franchise foodservice advertisement. The study adopted cognitive dissonance theory to explain the dissonance resulting from the combination of advertisements and actual product that consumers received. In detail, the research hypothesized that cognitive dissonance will affect consumers’ post-purchase behavior as well as their efforts to reduce dissonance. Exactly 274 questionnaires were used in the analysis. The results showed that more than 80% of respondents were influenced by advertisements when purchasing menus, and 50% were unsatisfied when the provided menu “was not the same as the advertisement shown.” It was found that advertisement type did not significantly affect either group that experienced dissonance. In terms of satisfaction, however, the former group showed greater dissatisfaction when dissonance occurred (p<.001). Finally, there was a significant difference between the two groups regarding post-purchase behavior (p<.05). Customers with dissonance were likely to ‘express dissatisfaction directly to the store’, ‘leave negative reviews’, and ‘participate in negative word-of-mouth’. Thus, the results revealed that cognitive dissonance could significantly influence customer satisfaction and consequently lead to negative post-purchasing behaviors.