Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid measuring methods for service quality are necessary. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. Kano classified the degree of influence that is the degree of correspondence of the quality attributes of products and services to the subjective satisfaction of customers. As a result, the types of qualities are classified as attractive, must be, one dimensional, and indifference attributes. They have been widely used quality attributes in various industrial fields up to now. However, Kano model has a limit that it ignores the characters of the next frequent numbers even though there are not much gap comparing to the most frequent number in the questionnaire answers. The limit is attributed to the character of Kano model that the most frequent number is accepted as the only quality character. Timko calculated the customer satisfaction coefficient by using Kano’s method and studied the differences in quality character by classifying the quality characteristics in a graphical way through the relationship between the satisfaction and the dissatisfaction coefficient. In this study, we used the quality level determination method of the 7-point Likert scale, which takes the weight into account, to complement the deficiencies of the existing Kano model. We also developed and applied a Potential Satisfaction Level (P) and Potential Customer Demand Improvement (PCDI) Index to present a new approach to the determination of service quality attributes. To measure the level of potential service satisfaction and to understand the degree of improvement, we collected specimens of 51 participants who has been trained in the National Strategy Business Training Program, which has been managed by government agent, and analyzed the results.1)

A precise control of the launcher in MLRS(Multiple Launcher Rocket System) is important for a mission completion. During the field operation of the MLRS, a friction noise was heard in the elevation clutch that controls the launcher. It was confirmed that unsteady friction between friction plates and clutch plates has caused the noise in the clutch. Conducting the analysis of drive mechnism in the clutch, there was a possibility of the unsteady friction because of moderated spring constant. Therefore, after performing experiments on the elevation clutch varied with spring constant, it was determined the proper spring constant. Finally, an improvement on the spring constant in the elevation clutch is expected in the future by utilizing the result of this study.

Control Chart is a graph which dots the characteristic values of a process. It is the tool of statistical technique to keep a process in controlled condition. It is also used for investigating the state of a process. Therefore many companies have used Control Chart as the tool of statistical process control (SPC). Products from a production process represent accidental dispersion values around a certain reference value. Fluctuations cause of quality dispersion is classified as a chance cause and a assignable cause. Chance cause refers unmanageable practical cause such as operator proficiency differences, differences in work environment, etc. Assignable cause refers manageable cause which is possible to take actions to remove such as operator inattention, error of production equipment, etc. Traditionally x-R control chart or x-s control chart is used to find and remove the error cause. Traditional control chart is to determine whether the measured data are in control or not, and lets us to take action. On the other hand, RNELCC (Reflected Normal Expected Loss Control Chart) is a control chart which, even in controlled state, indicates the information of economic loss if a product is in inconsistent state with process target value. However, contaminated process can cause control line sensitive and cause problems with the detection capabilities of chart. Many studies on robust estimation using trimmed parameters have been conducted. We suggest robust RNELCC which used the idea of trimmed parameters with RNEL control chart. And we demonstrate effectiveness of new control chart by comparing with ARL value among traditional control chart, RNELCC and robust RNELCC.

In this study, the behavior and ductility characteristics of fiber reinforced concrete was experimentally conducted under high and low temperature conditions. The results showed that the ductility index was increased with temperature increase.

본 연구는 PVA(polyvinyl alcohol) 섬유와 VAE(vinyl acetate ethylene) 분말 폴리머를 사용한 시멘트복합체의 압축·휨강도 와 온도변화에 따른 충격파괴거동을 연구하였다. 충격시험은 -35℃, 0℃ 및 35℃의 선정된 온도조건에서 실시하였다. 본 실험에서는 시멘트 복합체와 일반 모르타르에 대한 충격파괴 에너지와 변위, 시간을 얻기 위해 낙하 충격시험기(Ceast 9350)를 사용하여 충격시험을 수행하였다. 강도 시험결과, PVA 섬유와 VAE 분말 폴리머의 휨강도는 모두 증가하였다. PVA 섬유보강 시멘트복합체의 경우 재령 28일에서의 압축강도는 약간 감소하였으나, 휨강도는 일반 모르타르 강도보다 24.4% 증가하였다. 낙하 충격시험 결과, PVA 섬유보강 시멘트복합체 시편은 섬유의 가교역할로 인한 균열발생의 억제와 에너지 분산에 의한 미세균열이 발생하였으며, 충격에 의한 배면파괴와 관통에 대하여 억제되었다. 반면 VAE 분말 폴리머 시멘트복합체와 일반 모르타르의 시편은 대부분 큰 균열이나 관통파괴 되었다. 충격하중을 받는 시멘트복합체와 일반 모르타르의 시편은 대부분 국부적인 취성파괴거동을 보이며, PVA 섬유보강에 의한 휨성능 증진으로 인해 충격에 대한 저항성능이 크게 향상되었다.

In this study, the behavior of composite concrete under low velocity impact with various temperature condition was assessed. The displacement-time curve from the experimental device impactor was utilized. The results showed that there is a significant change in the ductility when composite material is used at different temperature condition.

The compressive strengths of concrete in old drainage structures were measured by core test and non-destructive testing, and the neutralization depths were estimated. There are a high correlation between the core and non-destructive testing compressive strength and the carbonation depth.

The minimum reinforced in RC flexural members is prescribed to avoid sudden and brittle in overload. The minimum reinforced depends on the geometrical and materials parameter of RC members. In this paper ,the influence of the geometrical and materials parameter on the minimum reinforcing steel beam has been investigated.

The ductility properties of RC members are influenced by the strength of each materials as well as amount of reinforcing bar. In this study, the ductility factor has analytically been calculated in rectangular RC beam and the effects of each material strength on the ductility of RC member have been evaluated.

도로의 진출입로나 인터체인지에 널이 적용되고 있는 곡선교는 곡선반경, 사각 및 받침 간격 등에 따라 직선교보다 복잡한 거동을 나타낸다. 특히 상부구조물의 휨과 비틀림에 의해 솟음현상이 발생할 수 있고, 예각부 받침에는 부반력이 발생할 수 있다. 본 연구에서는 곡선교에서 교량의 곡선반경, 받침간격 및 사각이 부반력에 미치는 영향에 대해 분석하였다. 이를 위해 RAMP에 적용 가능한 지간(L)이 50m인 단경간의 강박스거더 곡선교를 대상으로 3차원 격자구조 모델을 이용하여 해석적인 방법으로 지점반력을 산출하였다. 부반력은 교량의 평면형상, 구조계의 형성, 받침의 조건 등에 의해 그 크기가 결정 되므로 매개변수는 곡선반경, 사각 및 받침간격으로 하였으며, 도로교설계기준에 제시된 하중조합에 의해 발생되는 반력의 크기를 계산하였다. 수치해석한 결과에 의하면 부반력은 곡선반경, 받침간격 및 사각이 작을수록 크게 발생하는 것으로 나타났으며, 사각 60˚ 일때 곡선반경 250m 이하에서는 받침간격에 관계없이 항상 부반력이 발생하였고, 사각 75˚일 때 곡선반경 180m에서는 θ/B가 0.27 이하, 곡선반경 250m에서는 θ/B가 0.32 이하에서 부반력이 발생하지 않았으며, 사각 90˚ 일 때 곡선반경 130m에서는 θ/B가 0.38 이하 일 때와 곡선반경이 180m 이상일 때 부반력이 발생하지 않았다. 이상의 결과로부터 설계변수인 곡선반경, 받침간격 및 사각이 곡선교에서 부반력 발생과 밀접한 관계가 있음을 확인하였고, 곡선교의 설계시 설계변수들의 상호관계를 적절히 설정하면 부반력이 발생하지 않는 구조계로 설계가 가능함을 알 수 있었다.