간행물
한국산업경영시스템학회지 KCI 등재 Journal of Society of Korea Industrial and Systems Engineering
- 발행기관 한국산업경영시스템학회
- 자료유형 학술지
- 간기 계간
- ISSN 2005-0461 (Print)2287-7975 (Online)
- 수록기간 1978 ~ 2024
- 주제분류 공학 > 산업공학 공학 분류의 다른 간행물
- 십진분류KDC 530DDC 620
권호리스트/논문검색
Vol. 38 No. 1 (2015년 3월) 22건
21.
2015.03
구독 인증기관 무료, 개인회원 유료
Process capability indices (PCIs) have been widely used in manufacturing industries to provide a quantitative measure of process potential and performance to meet the specification limits on quality characteristics. The most of existing PCIs are concerned with a single variable. But, in many cases, people want to express a integrated PCI which includes a couple of sequential processes. In this paper, we analyzed the characteristics of system PCIs such as Cp(f), SCpk, SCpsk, Ctpsk(m) and SCpm(m).
4,000원
22.
2015.03
구독 인증기관 무료, 개인회원 유료
Both employee satisfaction and loyalty play an important role in increasing the business performances of organizations in the service industry. However, the influence of TQM practices on employee satisfaction and employee loyalty has not been examined in the ICT service supply chain. This study aimed to investigate the impact of five total quality management (TQM) practices on employee satisfaction and employee loyalty in Korean ICT customer service and retail distribution organizations. Based on an empirical study of 578 respondents in a Korean ICT service company, the study examined the hypothesized relationships among TQM practices, employee satisfaction, and employee loyalty. Using structural equations modeling, it is found that TQM practices are significantly related to employee satisfaction, whereas the latter in turn influences employee loyalty. The results of analysis suggest that the ICT customer service and retail distribution organizations should concentrate on enhancing employee satisfaction of their TQM practices and creating a people-satisfied job environment.
4,200원
1
2
