Today, it can not be denied that customer's satisfaction is one of the most important key factors for business success. This paper studies relationships between customer's satisfaction and intention in multiplex, where customer satisfaction means several
This paper dealt with a kind of heterogeneous vehicle routing problem with known demand and time deadline of customers. The customers are supposed to have one of tight deadline and loose deadline. The demand of customers with tight deadline must be fulfil
The balanced scorecard(B SC) overcomes the limit of traditional financial statement that focuses on only financial performance. BSC is widely used in government and industry because of the clear representation of the relationship and logic between the key
This paper investigates the importance and satisfaction levels according to factors on commercial Enterprise Resource Planning(ERP) packages in the view of end users when the ERP system is employed especially in SMEs, Considering the characteristics and f
This paper aims to investigate and analyze the process solving problems with activities of Quality Control Circle, carried out on a small scale, among various activities of industrial fields. Then this paper intends to provide and integrated model through
In this paper, we present a temporal association rule based on item time intervals. A temporal association rule is an association rule that holds specific time intervals. If we consider itemset in the frequently purchased period, we can discover more sign
The environment of IT is, currently, on its developing process to the period of Web Service, Ubiquitous, and Telemetics which not only enable computer and internet to be utilized like the water or the air, but also be a new motivating force for its advanc
ISO 9000 quality standards families were established in 1987 and have been started to implement Korean industry since early 1990s. ISO 9000 standards families of 1987 were revised in 1994 and 2000, respectively, by request of world wide certification bodi
As today's Information Technology (IT) becomes more global and specialized the importance of Information Technology Architecture (ITA). Based on the case study of e-commerce, this paper presents a systematic approach to Information Strategy Planning (lSP)
As a result of globalization process and TBT agreement, KS is also being revised, reestablished and some are abolished according to international standards such as ISO, IEC, etc. Conventional KS sampling inspection standards contained many different proce
The main purpose of this paper is to develop the Management Resource Analysis System for KOTRA which is based on Activity Based Costing(ABC), Because the products and services of KOTRA are exclusive and include a government subsidy, we need develop a diff
This paper presents the application of integrated mathematical programming approach for the design of cellular manufacturing. The proposed approach is carried out in two phases: The first phase concerning exceptional elements(EEs) in cell formation and th
In this paper, the design problem of local area networks is defined as finding the network topology minimizing cost subject to reliability constraint. The design problem includes issues such as multiple choices of link type for each possible link, multipl
In the previous C/S publishing system, the editor or contributor can arbitrarily modify the document created by the author, in which case it is difficult to identify the changes made in the document. Another shortcoming is in that when the document is in
This study tries to develop the models of measuring the level of product availability accommodated for features of specific customers dividing customers into VIP customers and general customers. Functions of costs that the models are composed of are cost
Internet website is widely used as strategic mean for making profits as well as corporate advertisement. Therefore, website becomes necessary to evaluate for improving the efficiency of the website. Especially companies construct the website with differen
The South Korean Government had supported the IT implementation of 30,000 SMB (Small and Medium-sized) enterprises from '2000 to '2003 for the purpose of the competitiveness of SMB enterprises. However, the utilization rate of IT package is very low. This
As today's business environment becomes more globalized and distributed, the importance of collaboration is rapidly increasing. This paper presents a systematic approach to collaboration strategy planning. The framework suggests that a Collaborative Proce
Some distributions have been used for diagnosing the lead time demand distribution in inventory system. In this paper, we describe the negative binomial distribution as a suitable demand distribution for a specific retail inventory management application.