Busan is a representative of ocean cities in South Korea, which attracts many Chinese tourists. As a number of Chinese tourists increase, Chinese tourists’ evaluations of sightseeing resources in Busan appear extremely important. However, there are few researches on Chinese tourists’ evaluations of sightseeing in Busan. The purpose of this paper is to analyze Chinese tourists’ evaluations of Busan tourism. Chinese tourists who travel to Busan are chosen as research objects and several aspects including marine, fisheries and general tourism are investigated to evaluate the tourists’ overall satisfaction of the tourism in Busan. IPA analysis, factor analysis multiple regression analysis are used for the research. The results are as follows. Chinese tourists’ evaluations of the importance and performance level of variables on Busan tourism were significantly different (total 19 of 25 variables) and the performance was lower than importance. This means the outputs of the various Busan tourism elements do not live up to their expectations. The findings show that Chinese visitors have high satisfaction on infrastructures of fisheries tourism (e.g. cleanness of aquatic product tourism facilities and sanitary state on fishery products), but low satisfaction in terms of the contents (e.g. unique cooking method experience of seafood and traditional seafood cooking consumption). The factors of fisheries tourism (e.g. product services of fisheries tourism and the attractiveness of seafood in Busan) never affect their satisfaction and intention to revisit and recommend the city.

The ocean is used as the term of sea, it is expressed as a large sea. Marine tourism is an activity that takes place in the sea and on the coast. Many experts prospect that the 21st century will be the century of ocean. In recent years, many countries are interested in ocean and marine tourism can be significantly developed in the future. Jeju Island is an island formed by a volcanic eruption, which has a very high landscape value, and It is an oceanic climate with a yearly high temperature due to turbulent flow throughout the years, But Marine tourism is not developed. The purpose of this study is clarify the Marine Tourism activity types, Marine Tourism satisfaction and revisit intention of Chinese Tourists visiting JeJu island. And studies what is the needed activity types of Chinese Marine Tourist in future. This study deals with on the activity types, satisfaction and revisit intention of JeJu Marine Tourism With 252 effective responses gathered from an onsite survey. The statistical analysis of the data was conducted using techniques of frequency analysis, t-test and anova analysis.

The tourism experience factor is an essential source of competitive advantage in the tourism industry and is an important factor for predicting future tourism behavior. Tourism experience elements can be composed of areas of education, entertainment, aesthetics and deviance (Pine and Gilmore, 1998). This study examines the effect of tourist experience factors on tourist loyalty and it is meaningful to see if the experiential economic theory of Pine and Gilmore (1999) is applicable. In order to achieve the purpose of this study, we conducted a questionnaire survey on tourists using experiential tourism factors. As a result, it was found that recreational experiential factors had a significant effect on memory. Memory has a significant effect on both visitor satisfaction and tourist loyalty. This study has academic significance because it focuses on the tourism experience factor which is the core of experiential economic theory. Practical significance is that a lot of experiential contents should be found in order to better match the tourist experience factor to the requirements of visitors to the tourist site. As a result, it is expected to generate revenue and improve its competitiveness.

Saung Angklung Udjo (SAU) is recognized as a cultural tourism destination in Indonesia. The aim of this paper is to study the consumer personal value toward SAU. This research reported that consumers perceived angklung as an unique and attractive musical instrument and felt very satisfied to performance in SAU.

This study aims to present explicit findings from an internal perspective, namely the interaction patterns of marketing communication between pentahelix elements and testing the expectations of tourists towards tourism activities through a simulation model between variables. This study is divided into two methods of analysis, namely qualitative explorative, where the study aims to invest in communication patterns and patterns of interaction between pentahelix stakeholders in Sitiwinangun Tourism Village, West Java, Indonesia with involve 17 informants who came from pentahelix elements (Government, academics, community, business and media). Second, quantitative method to measure the extent of effectiveness rather than collaboration activities and the role of marketing communication to tourist satisfaction is done by an analytical approach involving 30 tourists through customer satisfaction surveys. The results of this study illustrate that the involvement of each pentahelix element has not been maximized. The pattern of interaction and communication between elements also shows the gap between interests, expectations, and reality. This study provides a real picture that to realize a tourism program that is profitable, holistic, and sustainable requires collaboration that is wrapped with transparent and interactive communication patterns. The marketing communication concept approach combined with collaboration theory between stakeholders can be useful for sustainable tourism.

Purpose - This study examined the relationship between the priorities of information, usability, mobility, reliability and empathy, which are the lower dimensions of mobile tourism app service characteristics, on the perceived value and satisfaction of tourists. Research design, data, methodology - Data collection was conducted from June 10, 2019 to June 20, 2019, and a total of 500 questionnaires were distributed to collect 352 copies. Factor analysis, reliability verification, and covariance structure analysis were carried out using SPSS 23.0 and AMOS 23.0 for 321 parts for statistical analysis. Results - First, information, mobility, reliability, and empathy have a significant effect on perceived value. However, usefulness did not appear to have a significant effect on perceived value. This analysis results can increase the reliability of the tourism app, it can be seen that the accurate tourist information services are used in the tourist app or in the place required. Second, information, usability, mobility, and empathy had a significant effect on satisfaction. However, reliability did not have a significant effect on satisfaction. Third, perceived value had a significant effect on satisfaction. Fourth, it had a significant effect on information, empathy, and intention to use. However, the usefulness, mobility, and reliability did not have a significant effect on the behavioral intention. Lastly, perceived value and satisfaction had a significant effect on behavioral intention. Conclusions - The analysis result is that the tourism app that is being used is provided with a reliable and accurate tourism information service, it can be seen that you are using the tourism app in the place or on the go. Therefore, it is relatively difficult to use the tourism app, and it is easy to understand the contents of the service and timely information. Therefore, it is possible to communicate with other users and provide customized services according to needs and desires. The study has the following limitations. This may influence the progress of the research because the respondents' responses to the mobile tourism app service are from different experiences. In addition the accuracy of providing accurate information, the usefulness of using the mobile tourism app, and the ease of communicating with other users can be understood as being relatively satisfactory.

스마트폰 등 모바일 기기를 통한 SNS가 보편화 되면서, IT와 네트워크의 결합으로 인한 ‘스마트 관광’이 급속하게 확산되고 있으며 미식관광에 있어서도 SNS의 영향력은 절대적이라 할 수 있다. 따라서 SNS를 통한 미식상품 정보의 전파와 내용은 사용자간 실시간 공유 및 연결, 댓글 또는 방문 참여라는 생산자적 소비자의 소통구조로 이루어져 있어 그만큼 정보품질의 중요성이 강조되고 있다. 본 연구의 목적은 미식 관광상품 속성요인을 포함한 SNS 정보품질과 관광지 선택속성이 관광자 만족에 어떠한 영향을 미치는지를 검증하고자 하였다. 연구의 목적을 달성하기 위하여 잠재적인 혹은 경험적인 미식 관광객을 대상으로 설문 조사하였으며, 총 300부의 연구 설문지 중 불성실한 내용 84부를 제외하고 216부를 최종 분석하였다. 분석도구로는 SPSS 25.0을 이용하여 신뢰도 및 요인분석, 상관관계 분석, 다중회귀분석을 하였으며 가설 검정에 대한 분석결과는 다음과 같다. 첫째, SNS 미식상품 정보품질은 관광자 만족에 일부분 유의미한 영향을 미침으로 부분 채택되었고 둘째, 관광지 선택속성은 만족에 유의미한 정(+)의 영향 관계를 형성하였다. 따라서 본 연구의 가설은 부분 채택되었으나, 연구결과에서 미식상품요인과 SNS 정보품질 요인이 만족에 미치는 영향요인이 서로 확연히 다름을 확인할 수 있었고 이에 후속 연구에서는 미식 관광객에게 필요한 미식상품 품질요인변수를 더 다양화할 필요성이 있다.

음식은 세계인이 공유하는 공통의 언어이다. 최근 지구촌의 각 문화권이 보유하고 있는 독특한 음식문화의 가치는 관광을 통해 재발견되고 있다. 음식은 유.무형의 관광 상품과 서비스의 가장 중요한 요소이면서, 관광지의 이미지를 강화시킬 수 있는 핵심적인 요소이기 때문이다. 더 나아가 ‘음식’ 자체가 관광활동의 직접적인 동기가 되고 있고, 관광 활동의 한 부분을 차지하면서 문화, 역사, 관광지의 특성이 음식과 융화되어 특정지역이나 민족의 독특한 음식을 먹기 위한 미식관광(gastronomic tourism)이 점차 활성화되고 있다. 본 연구의 목적을 달성하기 위해 미식관광을 경험하거나 계획 중인 미식 관광객을 대상으로 설문조사를 하였으며, 총 300부의 연구 설문지 중 84부의 불성실한 답변 설문지를 제외한 216부의 설문지를 최종분석에 활용하였다. 분석에는 SPSS 23.0을 이용하여 신뢰도 분석, 요인분석, 상관관계 분석, 선형회귀분석을 하였으며 분석결과는 다음과 같다. 첫째, 미식관여도의 미식관광동기에 유의한 영향을 미치고 둘째, 미식관여도는 만족과 추천의도에 유의한 영향관계를 형성하였으며 셋째, 미식관광동기와 만족·추천의도 간에 유의한 영향관계를 형성하였다. 따라서 본 연구의 모든 가설은 채택되었고 미식관여도와 미식관광 속에서 미식의 중요성에 대한 관심과 방향성에 대한 실무적 시사점 또한 제공하였다.

This study began to learn wether or not satisfaction factor of rural tourism is effective to visit for the ordinary foreign people. Research method was parallel-site investigation literature, questionnaire. The analytical data of the study, literature 40 reviews, questionnaire 179 survey in 200 of the subject was using. Measurement and scale was set factors of satisfaction with 'Transportation · Infrastructure', 'Festival · Experience Program', 'Place', 'Room and Food', 'Local People', and 'Buying the Local Product' through the previous studies and preliminary survey. In the statistical analysis method, frequency analysis, crosstabs, multiple regression analysis and a structural equation model analysis was performed, using SPSS and AMOS program. The Structural analysis results showed 'Place' and 'Local People' have an positive effect on the 'Overall Satisfaction'. Satisfaction of the 'Festival · ExperienceProgram', had a major impact also 'Intention of Revisit'. Finally for rural tourism fascination, the contents such as the distinctive local attraction, human resources, information transmission and convenient use is more important than the format and scale.

The purpose of this study is to segment foreign tourists who are visiting rural tourism village based on importance attributes of rural experiences tourism. From the literature review, rural experience tourism and its' importance attributes were discussed and these are, peculiar cultural experience, rural experience tourism price, food, natural scenery, accessibility, accommodation and convenient facility. On-site survey was conducted to collect the data from 8 rural tourism villages and a total of 258 useful samples were collected and analyzed. Frequent, cluster analysis, MDA, and MANOVA were performed to produce the results. The cluster analysis showed that three clusters solution was appropriate and named as moderated satisfaction group, high satisfaction group, and highly satisfaction group. The results of MANOVA showed that there were differences among the groups in terms of satisfaction and loyalty of rural experiences tourism. Theoretical and practical implications were discussed in the conclusion section.

본 연구는 동북아 크루즈관광시장의 성장에 따라 최근 급증하고 있는 국내 기항 크루즈상품 이용자의 관광만족도 분석을 통하여 국내 크루즈항만도시의 관광경쟁력 제고방안을 마련하는데 그 목적이 있다. 이를 위해 본 연구에서는 2012년 크루즈관광객 실태조사 결과를 토대로 방한 크루즈관광객을 중국어권, 일어권, 영어권으로 구분하여 관광만족도에 영향을 미치는 요인을 분석하였다. 연구결과, 각 언어권별로 관광지 일정, 출입국 절차, 교통, 쇼핑 등에서 관광만족도에 차이가 있는 것으로 나타나 향후 크루즈 항만도시별 마케팅 전략 수립에도 이러한 특성의 반영이 필요한 것으로 분석되었다. 본 연구의 결과는 크루즈 관광객 유치증진 및 크루즈항만 활성화를 위한 관광마케팅 전략 수립과 더불어 크루즈관광산업 육성정책 마련에 유용한 정보를 제공한다는 측면에서 큰 의의가 있다.

This study was performed with 239 dwellers who live in the city, visited rural tourism village. This study investigated the relationship of servicescape perception of rural tourism village and tourist satisfaction and behavior intention. The servicescape factors of rural tourism village consist of artificial factors and social factors. Social factors affect more total satisfaction, service satisfaction and environmental satisfaction more than artificial factors, but facilities satisfaction is more affected by artificial factors than Social factors. Total satisfaction and service satisfaction and environmental satisfaction influence behavior intention but facilities satisfaction does not. Total satisfaction has the biggest influence on behavior intention. This means that for successful rural tourism village development, social factors should be considered than artificial factors.

Drawing on Herzberg's two-factor theory, this article suggests that visitors to rural tourism base their overall evaluation with an experience on their consideration of two types of aspects referred to as either 'motivators' and 'hygienes' by using the critical incident technique. 233 critical incidents described by 121 participants are categorized into three exclusive factors which are named as experiential factor, cognitive factor, and affective factor. The application of Herzberg's two-factor theory to rural tourism suggests 'satisfiers' to come from the experience-activity itself, experiential factor. While more peripheral elements constitute 'dissatisfiers', cognitive factor. The paper provides the advancement and broad application of Herzberg's theory to further understand rural tourists satisfaction.