Recently, numerous government institutions and information service organizations have shown interests in employing ISO 9001 Quality Management System to increase their organizational performances. However, due to the gap between the system requirements and the process oriented goals in reality, they have not been able to merit from the ISO 9001 system. The primary goal of this paper is to propose a process oriented approach for implementing ISO 9001 system in information service organizations. This approach is different from the existing approaches in that it utilizes process mapping and 3-color improvement strategies. The proposed approach is illustrated using the K information service organization case study.

To produce of transgenic orchardgrass, the seed-derived calli of orchardgrass (Dactylis glomerata L.) co-cultivated with Agrobacterium turnefaciens EHAlOl harboring binary vector pIG121-Hm were selected with hygromycin and then transferred onto N6 regener