In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service quality accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

To promote the efficiency of production process of small and medium sized company, government conducts production information business that collects and analyzes information of production field automatically and helps process' controlling and supervising by supporting costs of purchase, installment, etc. of hard-software and network related to middle and small sized company intending e-Manufacturing of production field with computer and information & communication network. As a result, the number of middle and small sized companies that introduce and manage production information system is increased. Therefore, the purposes of this research are to arrange contents of production information system introduced to solve current problems of middle and small sized companies and analyze effects of small and middle sized companies' introduction through example companies.

The purpose of this study is to understand how to affect the safety behavior to the organization's trustees to investigate the level of safety awareness, safety awareness via the distribution center workers prepare the logistics industry disaster prevention measures. The survey was analyzed data to target by the clothing distribution center employees of 182 people. Analysis First, the level of safety awareness showed on a positive effect on organization trust. Second, it was found on the safety level of consciousness a positive effect on the safety behavior. Third, the level of safety awareness affect the safety behavior showed that the mediating role of organization trust. That is a higher level of safety awareness, such as the strict practice of business activities, investments, safety rules on safety education and training emphasis on safety increases confidence in the organization. It was confirmed the higher the confidence in the safety organization appears behavior such as actively participating in the work carried out in a safe manner, safety education and training. In addition, the effect was mediated by the organizational impact on confidence in the safety of personnel safety awareness actions. Based on that research results prepared safety awareness was raised through the industrial accident prevention measures

This study is to find out the acceptance intention of international logistics platform which meet the needs of each other of shipper and international logistics company in the online. As you may know, the many korean traditional international logistics companies which have to compete with global logistics companies focused on economics of scale, have been in a big trouble. In this circumstances, though they should get used to the change to survive, they do not know what they try to overcome. So, I hope that this study would be helpful to them

This study was aimed to demonstrate how the analysis of the impact on confidence in the safety-conscious organizations target the clothing distribution center employees and organizational commitment. Safety awareness of employees of the clothing distribution center safety rules, safety education, road safety interests, divided into risk handling and trusted organization with the emotional trust and cognitive trust, organizational commitment was divided into affective, cognitive and normative commitment. Data collection was surveyed 185 people clothing distribution center workers, tested the hypothesis through regression analysis. The results are safety conscious exerts a positive effect on organizational trust, organizational trust was found to have a positive impact on organizational commitment.

In addition to improving economic growth and development of advanced production technology brings many benefits to our society, but if the growth of this still has the shadow of accidents exists. In particular, the construction site has seen a significantly higher accident rate figures despite efforts on disaster prevention. Among the various methods of reducing the need for disaster safety education industry it has become very stressed its importance through many studies. When a disaster causes significant share of the construction industry due to the lack of educational causes, including technical causes, managerial causes, classification and educational causes of this ateumyeo safety awareness and knowledge account for large proportion. In the health and safety education, centered on the subjects of education supervisors will be able to reduce the real and effective industrial disaster education should be run.