본 연구는 불법 도로변 야립광고가 초래하는 문제점과 이를 해결하기 위한 다양한 해법의 실효성을 분석하였다. 불법 광고물은 도시 경관 훼 손, 교통안전 위협, 합법 광고물 효과 저해 등의 문제를 야기하고 있다. 이에 선행연구를 통해 불법 도로변 야립광고 방지를 위한 법적, 기술적, 경제적, 사회적 해법을 제안하고, 이러한 해법들이 소비자의 매체 신뢰 도, 광고태도, 광고회피 행동에 미치는 영향을 조사하였다. 200명을 대상 으로 한 정량 조사 결과, 법적 해법과 사회적 해법이 주관적 규범의 활 성화에 큰 영향을 미치는 것으로 확인되었으며, 활성화된 주관적 규범은 매체 신뢰도를 높이고, 이는 광고 태도에 긍정적인 영향을 미치며, 광고 회피 의도를 감소시키는 것으로 나타났다. 이러한 결과는 불법 도로변 야립광고 방지를 위해 다양한 해법들을 함께 진행하는 병행 전략이 필요 함을 시사한다.

본 연구는 탈진실 시대에 한국의 공영방송이 추구해야 할 디지털 미디 어 리터러시의 개념과 능력은 무엇이며 시민의 미디어 리터러시 역량 증 진을 위해 우선순위에 두어야 할 핵심 가치가 무엇인지 고찰했다. 이를 위해 대표적인 공영방송의 준거점으로 손꼽히는 영국 BBC와 국내 교육 공영방송 EBS가 제공하는 미디어 리터러시에 관한 콘텐츠를 비교했다. 연구 결과, BBC와 EBS는 공통으로 비판적 이해(critical thinking)를 미 디어 리터러시의 핵심 가치로 보았다. 특히, BBC는 신뢰할 수 있는 뉴스 와 오정보나 허위 정보를 판단할 수 있는 능력, 소셜미디어의 알고리즘 과 에코 체임버(echo chamber)가 사람들의 편향성에 미치는 영향을 이 해하는 능력과 비대면 커뮤니케이션에서 혐오나 증오 표현 등의 부적절 한 언어적 비언어적 행동이 타인에게 미치는 영향에 대해 인지하는 능력 을 미디어 리터러시의 핵심 역량으로 보았다. 결론적으로, ‘탈진실’ 시대 에 학자, 교육자, 전문가가 협력해 국내 교육 현실과 미디어 환경에 맞는 미디어 리터러시 개념을 정립하고, 이에 따라 청소년과 시민의 미디어 리터러시 역량 증진과 디지털 웰니스(Wellness)를 위한 공영방송의 콘텐 츠 개발이 필요할 것으로 보인다.

Reports indicate that in 2017, social commerce had become a 20 billion dollar industry. Given the developing world’s fatigue with social media, social commerce growth will likely be fueled by consumers from developing economies. While literature has investigated social commerce in the context of established brands in developed economies (e.g. Kim and Ko, 2012), it cannot yet explain consumers’ engagement with the uniqueness of social media commerce in developing economies. Social commerce in Southeast Asian economies are largely conducted amongst individuals or micro businesses. Since social media platforms largely do not provide commerce security nor support, consumers are more vulnerable to fraudulent practices. What factors motivate these purchases despite such risks? This study offers insights into how consumers’ motivated reasoning influences their willingness to purchase over social media. We focus on the social media store’s ease of use and perceived security as antecedents of trust. Specifically, we argue that perceiving a lack of ability to purchase from other channels would induce higher trust towards a social media store, despite low perceptions of ease and security of transaction. Data was collected from 224 Indonesian social media users who have been exposed to social media stores on Instagram. The findings suggest that when consumers perceive high control of how they could obtain desired goods, trust becomes a logical function of the perceived safety and ease of use of the shops. However, under low perceived control, consumers display high trust in social media shops despite not being convinced that they are safe nor easy to use. The findings extend our understanding about the antecedents of value creation in social commerce (Stephen and Toubia, 2010). Our results enrich prior literature by showing how motivated reasoning leads to biases in judgment to be in favor of desired goals (Blanton and Gerrard, 1997), and extends it in the novel context of social media commerce. Furthermore, by incorporating the literature on perceived behavioral control and motivated reasoning, the current study provides important empirical evidence for the presence of perceived control over alternate channels as a significant driver for trust towards social media shops. The current research also has a number of implications for social commerce providers in developing economies. This study shows that it is advantageous for managers to cultivate trust using interactivity and reliability to elicit a sense of security and ease of use. However, our findings also offers a caution for firms to not be lulled into a false sense of comfort by taking consumers’ trust at face value.

This study examines the relationship between social media marketing and brand loyalty through brand trust. Respondents were drawn from customers of McDonald’s, Malang City, East Java Province, Indonesia. For this study, 130 questionnaires were distributed and data were analyzed using the Structure Equation Model (SEM) version 22 of the AMOS (Analysis of Moment Structure) application. The results showed that social media marketing had an impact on increasing McDonald’s brand trust and brand loyalty. Brand trust influences brand loyalty and brand trust can mediate the influence of social media marketing on McDonald’s brand loyalty. The findings prove that brand trust can mediate the effect of social media marketing on customer loyalty to McDonald’s brand. These results can be explained by the fact that marketing strategies through social media marketing, such as making it easy for customers to get information related to McDonald’s on social media, can contribute to customer trust and that trust is formed because McDonald’s always pays attention to the quality of the products offered. Brand trust can mediate the influence of social media marketing on customer loyalty to McDonald’s brand. This means that information related to McDonald’s on social media is proportional to the quality of the product offered.