본 연구는 역량기반 인적자원관리와 역량개발 프로세스 및 인적자원관리 성과에 대한 기존의 연구와 실제 사례를 고찰한 후, 인적자원의 전략적 활용이 특히 중시되는 해운․항만 물류기업을 대상으로 이들의 관계를 실증분석하였다. 역량기반 인적자원관리 활동을 통해 조직내 인적자원관리 성과가 향상될 것이라는 관점에서 역량기반 인적자원관리와 인적자원관리 성과와의 관계를 규명하고, 이들의 관계에 대해 역량기반 인적자원관리 활동과의 전략적 연계의 정도를 나타내는 핵심역량

The presence of the Fourth Industrial Revolution is omniscient, led by full force emergence of technologies that make biological, physical, and digital worlds borderless. All industries which jump on the bandwagon, can observe convergence and merging of bushiness happening within, between and across industries. As the shipping and port logistics industry is said to be in eye of this storm, the purpose of this study is to investigate the shipping and port logistics industry’s awareness regarding 4th IR, as well to identify necessary countermeasures in responding to progression of this trend. Analytic Hierarchy Process (AHP) methodology was then used to compare the importance of four phases of countermeasures, reviewed by experts in the field. Results showed that countermeasures should be first orchestrated to the ‘Merging and Integration of Inter-industry', then followed by ‘Preemptive Introduction of Advanced Technology', ‘Expansion of Intra-industry Businesses’, and eventually 'Automation, Unmanned Technology'. Last but not least, four phases of countermeasures which should be introduced and executed one phase after another, are outlined for the shipping and port logistics industry to boost its competitiveness in addressing this progressive trend.

본 연구는 기존의 서비스품질모형에 관한 연구들을 고찰하여 Grönroos의 2차원 모형에 기반을 두고 항만서비스의 과정품질을 환 경품질과 전달품질의 2요인 구조로 분화시키고 거기에 결과품질요소를 추가한 서비스품질 모형의 기본적인 프레임을 구성하였다. 또한 서비 스 품질 각 요소들의 하위 변수들은 항만서비스의 특성 및 변화하는 항만패러다임을 반영한 최신의 실증연구를 바탕으로 서비스 품질 측정에 적합할 뿐 만 아니라 변화하는 항만산업의 특성을 고려한 서비스 품질 측정 요인들을 종합하여 최종적인 서비스품질 모형을 도출하였다. 이 에 따라 도출된 서비스 품질모형의 각 특성이 고객만족과 항만의 이미지에 미치는 영향과, 고객만족이 항만이미지에 미치는 영향 및 고객만 족과 항만이미지가 관계지속의도에 미치는 영향을 규명하기 위하여 부산항의 서비스를 이용하는 선사 및 물류업체, 포워더, 화주 등을 대상으 로 설문조사를 실시하였으며 가설검증을 위해서 Smart-PLS 3.0 프로그램이 활용되었다. 분석결과 서비스 품질차원의 각 요소들은 고객만족 에 유의미한 영향을 미치는 것으로 나타났으며 항만이미지에는 상품품질과 환경품질이 유의미한 영향을 미치는 것으로 나타났다. 또한 고객 만족도는 항만의 긍정적인 이미지를 구축하는데 영향을 미치며 고객만족도와 항만의 긍정적인 이미지는 관계지속의도에도 유의미한 영향을 미치는 것으로 밝혀졌다.

본 연구는 항만물류산업에 종사하는 조직 구성원들의 이직에 영향을 미치는 요인을 실태 조사하여 그 결과를 인사 관련 실무자들 이 현업에서 활용함으로 효율적인 인력관리가 이루어질 수 있도록 하는 것이 연구의제이다. 특히 중소항만물류기업에 업종과 직무에 따라 종 사하는 직원들의 이직원인을 조사함으로써 이직요인을 분석하여 이직을 결정하가는 요인들을 개선할 수 있는 직무환경을 조성하고 이직 방 지 대책을 실시함으로 잦은 이직을 방지하고 지속적인 근무가 가능할 수 있는 인적자원 관리기법의 개발과 발전방향을 제시하고자 하는 목적 을 두었다. 연구 결과, 항만물류기업에서 이직자가 가장 많이 발생한 부서는 현장직 부서로 20.43의 높은 평균값을 나타내었고, 이직자가 발생 한 항만물류기업의 인력 채용형태는 경력사원 채용이 64%, 신입사원 채용이 58%로 거의 비슷하게 나타났으며 정규직 채용을 선호하는 것으 로 조사되었다. 또한 가장 많이 시행하고 있는 이직방지 프로그램은 ‘임금수준 개선’으로 항만물류기업 중 응답 회사의 53.3%가 시행하고 있 었으며 이것을 통하여 항만물류기업들이 일반 기업들과 마찬가지로 장기적인 이직 방지프로그램의 시행보다는 단기적으로 대응하며 자기계 발 또는 근로자와 기업이 공동성장하기 위한 환경조성 프로그램 보다는 금전적인 보상에 치우치고 있음을 알 수 있다. 마지막으로 인사담당 자가 생각하는 이직 방지 프로그램의 효과정도는 임금 수준 개선이 5.86으로 가장 효과가 있을 것으로 나타났다.

An environment of world marine port today is rapidly changing. Importance of a hub port is being maximized along with appearance of a large container ship, and Busan port is also growing with the goal as a hub port of Northeast Asia. Busan port currently has competitive power as the 5th top port in the world, but increase rate of transportation quantity, is low compared to Shanghai port in China and other ports in Northeast Asia. For a port to obtain competitiveness, investment on infrastructures of a port is necessary and also it has close relation with an intraregional port logistics industry. However, a port logistics industry in Busan area has a hard time avoiding a small size due to the government support on major companies. Therefore, this study will analyze difficulties of small port logistics companies and the related companies as to vitalize port logistics industry in Busan area in hopes to help vitalizing regional economy.

Korean government, port and logistics companies have made a lot of effects t exchange electronic documents between themselves and their partners. As a result of it, Korean Electronic Data Interchange(EDI) standards were make by the Korean Electronic Data Interchange for Administration, Commerce and Transport(EDIFACT) committee and the standards have been used by companies and governmental organizations in Korea. However, Korea port and logistics EDI system is based on Value Added Network (VAN) and a VAN company has monopolist right to relay EDI documents to Ministry of Maritime Affairs & Fisheries(MOMAF) and Customs Service. Therefore it leads to a lot of problems such as inconvenient software, expensive transmission fee, insufficient improvement of business process and the difficulty of connection with the in-house systems of user companies, To solve these problems, United National Centre for Trade Facilitation and Electronic Business(UN/CEFACT) and Organization for Structured Information Standards(OASIS) are aimed to progress for eXtensible Markup Language(XML) and Internet-based Electronic Business Extensible Markup Language(ebXML) electronic commerce framework. This research is trying to derive an conceptual ebXML model based e-Business for port and logistics industry. Especially, for improving extant problems in the port and logistics industry, this research proposes the Information Strategic Planning(ISP) and Proof of Concept(POC) for ebXML system.

In order to deal with the increase of container cargo traffic volume more effectively, the ministry of maritime affairs & fisheries has a long-term plan to develop Gaduk Island. According to the plan, the New Port will handle 4,600,00TEUs annually. The completion of the project will enable the port of Busan to perform as a hub port in the Asia Pacific era of the year 2000 with sufficient port facilities, and this will lead to a new era of oceanic Korea. With the advent of the Pacific Rim Era of the year 2000, Busan metropolis has set a strategic development plan to establish the area as the center of logistics in the noreast Asian region as well as to become the stronghold of economic activity in Korea's southeast region. To this end, industries that will open the doors to a marine era and a new industrial complex focused on logistics are planned in the West Busan area where Gimhae International Airport and the Busan New Port meet. This paper aims to find out the functional relation and complement between the Busan New Port Distri-Park handing container cargo traffic volume and the West Busan Logistics Pa가 handling an air cargo and railroad goods. Especially, paper aims to suggest the West Busan Logistics Park as the efficient management of the container cargo traffic volume due to the Development Plan of the Busan New Port.

Since the mid 1980s, the concept of logistics has become more important to the enterprises in strategic sense because it had aggrandized itself to more comprehensive and integrative concept. Therefore study on the service organization of the logistics system for customer’s satisfaction from the management’s point has been focused as one of the major subject in order to improve the logistics quality which would ultimately increase the value of logistics service. This study has been focused on what the port logistics functions and the factors of the port logistics quality are those Korean port managers acknowledge as important factor. And examins these port logistics quality levels and the port logistics value (port productivity, service results) obtained by the results of these activities while reviewing the relation of the custom value which the port managers evaluate in order to evaluate and promote the competitiveness of the Korean port. According to the study results the port logistics function which the Pusan Container Terminal managers recognized as important were customer service management the flexibility of the port facilities and curtailment of the original operation cost of the port. It also indicated that the managers recognized the importance of the customer-oriented terminal management as it showed a close relationship with the port quality level.

The export/import processing systems of the foreign advanced port use the integrated database to increase the productivity of the users involved in the port and logistics activities. However all the port and logistics related organizations in Korea such as container terminal, customs, ministry of maritime affairs and fisheries, etc. are using their own databases, so it is very inconvenient to the users to process their export/import affairs. It is necessary to develop the integrated database for the port and logistics affairs to provide the one stop service to the port and logistics related users. So we have investigated and analyzed the databases of port and logistics related organizations, and recognized the users' various needs of information. And then we have suggested the conceptual architecture of integrated database for port and logistics, and proposed the strategies for successful development of the integrated database in this paper.