Because the difference between products and services are getting less and less, service and manufacturing companies’ efforts are increasingly focused on utilizing services to satisfy customers’ needs under today’s competitive market environment. The value of services depends on service reliability that is identified by satisfaction derived from the relationship between customer needs and service providers. In this paper, we extend concepts from the fault tree analysis for reliability analysis of tangible systems to services. We use an event-based process model to facilitate service design and represent the relationships between functions and failures in a service. The objective of this research is to propose a method for evaluating service reliability based on service processes using service blueprint and FTA. We can identify the failure mode of service in a service delivery process with a service blueprint. The fuzzy membership function is used to characterize the probability of failure based on linguistic terms. FTA is employed to estimate the reliability of service delivery processes with risk factors that are represented as potential failure causes. To demonstrate implementation of the proposed method, we use a case study involving a typical automotive service operation.

This paper proposes various measures of reliability, maintainability and availability in information technology service management(ISTM). Global ITSM standards such as ITIL(IT Infrastructure Library) and ISO/IEC 20000 are introduced. Especially availability management of De-facto and De-juire standards is concerned with users and customers of IT service. The study presents seven reliability measures, six maintainability measures and two availability measures. These results can be effectively used with a appropriate IT availability management tools such as CFIA(Component Failure Impact Analysis) and SOA(Service Outage Analysis), etc.

Because the damages of corrosion resulting from the chloride ion are very serious, many research studies have been performed to measure the penetration depth of the chloride ion. However, there is a problem with data selection obtained from collection during experiments. After careful study, it appears that the collected data are not conformed to a normal distribution. The result of this study will play a very important role, as a first step for the development and construction of a forecasting system to help determine a reliable service lifetime of marine structures.

Purpose - The present study examined the reliability of accounting information based on the pay slice (CPS) information of chief executive officers (CEOs) in the service industry. The difference in the size of CPS under the capitalist system can be used as an index to gauge the influence of top management. Research design, data, and methodology - In accordance with the amendment of the Financial Investment Services and Capital Market Act in 2013, the pay information of individual registered executives with annual salary of more than 500 million won has been disclosed. The sample of the current study is 232 companies listed on the Korea Exchange excluding financial services from 2013 to 2015, when the individual pay-slice information for registration officers was published in the business report in accordance with the revision of the Capital Market Act. The financial data required for this study were extracted from the FnGuide and the TS-2000. With the data, we tested the relationship between CPS and accounting information reliability through a linear regression analysis. Results – The first result showed that the relationship between the CPS and human resource in internal accounting control system in the service industry is significantly negative only with the accounting department personnel. This result implied that the CEO can negatively affect the retention of the accounting department in the firm. Second, both the CPS and quality of audit in the service industry are negatively related both to audit fees and to audit time. Nonetheless, the relationship between the number of the auditor and the CPS is insignificant. This result indicated that the CEO can negatively affect audit fees and audit time of external auditors. The results of the present study suggested that CPS information may have a negative impact on the reliability of accounting information. Conclusion - This study is the first study to examine the reliability of CPS and accounting information for the service industry in terms of human resources in internal accounting control system and audit quality. Therefore, the present study is expected to provide some useful information to economic decision-making of various external parties for service firms.

Among the costs composing the life-cycle cost of nuclear containment, the expected loss due to leakage of radioactive material is usually exorbitant, and it takes large amount in the evaluation of life-cycle cost. This study presents a process to determine optimal target reliability for nuclear containments, mainly focuses on its expected loss. It is estimated considering the surrounding environment of nuclear containment. Target reliability of containments having different lifespan can be determined by revising the expected loss estimated from the 20, 40 and 60 years of operation.

When the GPS system was come to the operation, the U.S Coast Guard initiated development of differential GPS system based on a marine radiobeacon. It has rapidly been spread out to many countries. DGPS equals to P(Y) code in a positioning accuracy. USA has recently determined to expand the coverage of DGPS to inland in order to install a nationwide DGPS chain. Korea is under processing for improving the DGPS as a nationwide positioning system. Before expanding the service area inside Korea, we need to verify the relation between the field strength and DGPS accuracy for the service area. The Japanese DGPS data is received in the southern Part of the Korean peninsula. The Korean DGPS was not a complete system, so we selected the Japanese DGPS data as a model for the study. This paper investigate accuracy and reliability characteristics of RBN/DGPS over the effective service area. Through the experimental and simulation study, we obtained the reliable and stable positioning accuracy in the southern part of the Korean peninsula. In addition, the characteristics of RBN/DGPS were examined in the land over the effective coverage from Japan. The results would be a basic reference to research the RBN/NDGPS in Korea.