낙동강 상류의 지류이며, 국내 대표적인 모래하천으로 잘 알려진 내성천 상류에 위치한 영주댐을 기준으로 하류 지점과 상류 지점을 선정하여, 2015년과 2016년동안 담수화에 따른 저서성대형무척추동물의 서식유형 및 군집구조의 변화 양상에 대한 분석을 실시하였다. 조사는 댐의 건설이 저서성대형무척추동물에 미치는 영향을 파악하고자 2015년, 2016년 총 4회에 걸쳐 실시하였다. 조사 결과, 댐에 의한 내성천의 담수화가 2016년 7월부터 진행됨에 따라 전체 출현 종수가 감소하였다. 특히 댐에서 가까운 상류 지점인 St.2와 St.3에서 감소 폭이 크게 나타났다. 유수성 환경과 입자가 큰 하상구조를 선호하는 E.P.T. 분류군의 종조성 비율은 감소하고, 정수역 환경을 선호하는 O.C.H. 분류군의 종조성 비율은 증가한 것으로 확인되었다. 서식기능군은 담수가 진행됨에 따라 붙는무리 (CL; Clinger)의 종수 및 개체수 비율이 모든 지점에서 감소하였고, 굴파는무리 (BU; Burrower), 기어오르는무리 (CB; Climber), 기는무리 (SP; Sprawler), 헤엄치는 무리 (SW; Swimmer)의 종수 및 개체수 비율이 증가하였다. 또한 서식환경 변화에 따른 군집안 정성을 비교 결과, group I (높은 저항력, 높은 회복력)의 종 분포는 크게 변화하지 않았으나 St.2와 St.3에서 group II (높은 저항력, 낮은 회복력)의 종 출현율이 현저히 감소하는 것으로 나타났다. 본 연구를 통해 댐 건설로 인해 담수가 진행됨에 따라 저서환경변화와 유속에 영향을 직접적으로 받는 저서성대형 무척추동물의 서식유형과 군집구조에 대한 시간적, 공간적 변화 양상을 확인할 수 있었다. 또한 향후 내성천 수계의 지속적인 모니터링을 통해 댐 건설과 이로 인한 담수의 진행 정도에 따라 저서성대형무척추동물 군집구조 변화와 서식기능군은 물론 섭식기능군의 변화 양상에 대한 체 계적인 연구가 요구된다. 그리고 댐 조성이 하천생태계 저서성대형무척추동물의 분포 및 서식양태 변화에 미치는 영향에 대한 추가적인 조사 및 연구가 필요할 것으로 판단 된다.

안동댐 내 저수지 및 유입 하천 6개 지점에 대하여 2016년 7월과 9월, 총 2회에 걸쳐 저서성 대형무척추동물 조사를 수행하였다. 분류군별 출현현황은 저수지 수변부(L1, L2, L3)와 유입 하천(S1, S2, S3)에서 각각 총 9목 31종, 14목 79종이 출현하였다. 군집지수 분석결과, 평균 다양도지수(H')와 균등도지수(J')는 S1에서 각각 3.04와 0.73으로 가장 높았으며, 평균 풍부도지수(R')와 우점도지수(DI)는 각각 S2(2.84), L3(0.98)에서 가장 높게 나타났다. 섭식기능군(FFG) 분석결과, 종수 점유율은 저수지에서 P(Predator)가 41.9%, 유입 하천에서 GC(Gathering Collector)가 30.4%로 가장 높게 나타났다. 서식기능군(FHG) 분석결과, 비교적 유수역을 선호하는 CL(Clinger)의 종수점유율이 유입 하천에서 43.0%로 저수지의 32.3%보다 더 높게 나타났다.

낙동강유역의 자연형 습지와 인공저수지, 인공댐호를 대표하는 10개 호소를 선정하여 2016년 4월과 8월, 총 2회에 걸쳐 각 호소내의 저서성대형무척추동물 조사를 수행하였다. 분류군별 출현현황으로 총 18목 58과 96종이 출현하였다. 군집지수 분석결과, 평균 우점도 지수(DI)는 용연지에서 0.92로 가장 높았으며, 다양도지수(H')는 주남지 (2.41), 풍부도지수(R')는 우포 늪(2.36), 균등도지수(J')는 선암지(0.75)가 가장 높게 나타났다. 섭식기능군은(FFG)은 P(Predator)의 종수 비율이 40.6%로 가장 높게 나타났으며, 서식기능군(FHG)은 CL(Clinger)의 종수 비율이 27.1%로 가장 높게 나타났다. 유사도 분석 결과, 우포늪과 주남저수지의 유사도가 60.9%로 가장 높은 것으로 나타났고, 용연지와 우포늪의 유사도(15.2%)가 가장 낮은 것으로 나타났다.

MTO (Make to Order) is a manufacturing process in which manufacturing starts only after a customer’s order is received. Manufacturing after receiving customer’s orders means to start a pull-type supply chain operation because manufacturing is performed when demand is confirmed, i.e. being pulled by demand (The opposite business model is to manufacture products for stock MTS (Make to Stock), which is push-type production). There are also BTO (Build to Order) and ATO (Assemble To Order) in which assembly starts according to demand. Lean manufacturing by MTO is very efficient system. Nevertheless, the process industry, generally, which has a high fixed cost burden due to large-scale investment is suitable for mass production of small pieces or ‘mass customization’ defined recently. The process industry produces large quantities at one time because of the lack of manufacturing flexibility due to long time for model change or job change, and high loss during line-down (shutdown). As a result, it has a lot of inventory and costs are increased. In order to reduce the cost due to the characteristics of the process industry, which has a high fixed cost per hour, it operates a stock production system in which it is made and sold regardless of the order of the customer. Therefore, in a business environment where the external environment changes greatly, the inventory is not sold and it becomes obsolete. As a result, the company’s costs increase, profits fall, and it make more difficult to survive in the competition.Based on the customer’s order, we have built a new method for order system to meet the characteristics of the process industry by producing it as a high-profitable model. The design elements are designed by deriving the functions to satisfy the Y by collecting the internal and external VOC (voice of customer), and the design elements are verified through the conversion function. And the Y is satisfied through the pilot test verified and supplemented. By operating this make to order system, we have reduced bad inventories, lowered costs, and improved lead time in terms of delivery competitiveness. Make to order system in the process industry is effective for the display glass industry, for example, B and C groups which are non-flagship models, have confirmed that the line is down when there is no order, and A group which is flagship model, have confirmed stock production when there is no order.

Mobile phone market, a market of the device leading the digital convergence as well as positioning itself as one of the national growth driving industry and as a daily necessity, is led globally by companies that have been actively responding to changes in the so-called Smart Revolution environment. Lately, however, the Smart Phone market is prospected to move from growth phase to mature phase by the scholars. In order for a company to proactively respond to the change in such market condition, it is imperative that they ensure absolute advantage in customer loyalty over their competitors by revolutionising the after-sales service(A/S) quality that will lead to service satisfaction. This study aims to configure what dimensions make up for mobile phone A/S quality, and how this quality affects customer satisfaction and loyalty as well as proposing directions for A/S quality improvement by identifying them case by case to see what dimensions have more impact on customer satisfaction.

It is very important for the competitiveness and sustainable management of enterprises that the rapid changes in the managerial environments quickly and accurately are responded. For example, the large-scale investment accompanied by bad alternatives in accordance with misunderstanding of the managerial environments yields the huge cost and effort to modify and improve. In firm management, the quality of products and the productivity are influenced by changes of the endogenous factors yielded in manufacturing process and the exogenous factors as market, etc. These changes include not only changes in 4M (man, machine, material, method) but also those in the market, competitors, and technologies in the process of commodification, i.e., first, such disturbances make dispersion of the process big and odd. By Shewhart chart it can be checked that the process monitored is control-in or out. Business administration executes activities for input stabilization by monitoring changes in 4Ms, comparing with the standards, and taking measures for any abnormality. Second, TRM (technology road map) is to prospect product deployment and technological trend by predicting technologies in the competitive environment as the market, and to suggest the future directions of business. So, TRM must be modified and improved according to DR (design review) stages and changes in mass-production like input material change. Therefore, a role of TRM in input stabilization for reducing cost and man-hour is important. This study purposed to suggest that the environment changes are classified into endogenous factors and exogenous factors in production process, and then, quality and productivity should be stabilized efficiently through connection between TRM and input stabilization, and to prove that it is more effective for the display industry to connect TRM with input stabilization rather than to use TRM separately.

Recently, the mineral resource protection policies and regulations in production countries of natural resources including rare metals are becoming more stringent. Such environment makes which market has malfunction. In other word, those are not perfect or pure market. Therefore because each market of natural resources have special or unique characters, it is difficult to forecast their market prices. In this study, we constructed several models to estimate prices of natural resources using statistical tools like ARIMA and their business indices. And for examples, Indium and Coal were introduced.