The Korean buffet restaurant, which was developed by combining the Korean food and a buffet, allows a large menu to be enjoyed at a reasonable price and has become popular with men and women, young and old, and become a new type of eating out. This study examined the effects of the waiting time management and menu quality on the customer satisfaction and re-visit intention in a Korean buffet restaurant to help quality improvement and development of Korean buffet restaurants. The customer satisfaction and re-visit intention only had a significant effect on the staff attitude toward waiting time. Hygiene, sensory factor, and variety of menu quality were significantly related to customer satisfaction and revisit intention, respectively. In addition, satisfaction with food and service had a significant effect on the re-visit intention and customer satisfaction. Therefore, it is important to establish a virtuous cycle structure that will improve the re-visit intention by satisfying customers through waiting time management and menu quality for the development of Korean buffet restaurants.

본 연구는 외국인 소비자들을 대상으로 한류콘텐츠 만족도 및 노출도가 한국산 제품 구매의도에 미치는 영향을 자민족중심주의의 조절효과를 중심으로 실증분석하고 있다. 287명의 외국인 소비자들을 대상으로 실증분석을 실시한 결과 첫째, 한류콘텐츠 만족도와 노출도는 모두 한국산 제품의 구매의도를 높이는 것으로 나타났다. 이러한 결과는 한류콘텐츠에 만족하거나 빈번하게 노출되는 외국인 소비자들의 경우 한국산 제품에 대한 긍정적인 원산지 효과로 인해 한국산 제품의 구매의도가 높아질 수 있다는 것을 시사한다. 둘째, 자민족중심주의의 조절효과를 검증한 결과 자민족중심주의는 한류콘텐츠 만족도와 한국산 제품 구매의도 간의 관계뿐만 아니라 한류콘텐츠 노출도와 한국산 제품 구매의도 간의 관계 모두에서 부(-)의 조절효과를 보이는 것으로 나타났다. 자민족중심적 성향을 지닌 소비자들의 경우 자국산 제품을 애용해야 한다는 신념을 가질 수 있다. 즉, 이러한 결과는 한류콘텐츠 만족도 및 노출도가 한국산 제품 구매의도에 긍정적인 영향을 미친다 하더라도 자민족중심주의가 높은 경우, 이들 간의 긍정적인 관계가 약화될 수 있다는 것을 의미한다. 최근 한류가 사회적으로 큰 관심을 받고 있는 가운데외국 소비자의 한국산 제품 구매의도에 있어 한류콘텐츠의 만족도 및 노출도와 자민족중심주의 간 상호작용효과를 규명하였다는 점에서 본 연구는 국제마케팅 분야에 의미 있는 이론적 시사점을 제시할 수 있을 것으로 판단된다. 뿐만 아니라 본 연구의 분석결과는 한류콘텐츠를 활용하여 해외 시장으로의 진출을 고려하는 많은 한국 기업들에게 유용한 실무적 시사점 역시 제시할 수 있을 것으로 기대된다.

Social media has become an integral part of consumers’ daily lives. Individuals connect with one another on social networking sites to like, share, and post information and experiences. As social media become popular among millennials, a growing number of fashion retailers use social media networks in the context of online commerce transactions. Accordingly, an increased number of fashion retailers has been using social media as an advertising tool and a retail channel. Despite the popularity of social media among millennials, empirical findings are limited to reveal factors associated with young consumers’ intentions to use social commerce in fashion shopping. This study sought to examine factors affecting millennials’ intentions to use social commerce in fashion shopping by adopting the technology acceptance model. A total of 524 college students completed an online survey in the U.S. The results of structural equation model confirmed that perceived ease of use, usefulness, and enjoyment had a positive impact on millennials’ attitudes and intentions toward fashion shopping in social commerce. While both perceived ease of use and usefulness positively influenced enjoyment, usefulness had a stronger impact than ease of use. Compared to usefulness, enjoyment had much stronger impact on attitudes. Further structural model analysis revealed a direct, positive influence of perceived usefulness of social commerce on perceived enjoyment of social commerce, which has not been explored in prior studies. These findings provide theoretical and managerial implications.

The purpose of the study was to compare two different MBTI personality types by evaluating the influence of perceived risk on brand and store loyalty and purchase intention. 340 questionnaires were used for the analysis. For statistical analysis, SPSS 20.0 and AMOS 20.0 were performed, and frequency tests, reliability analyses and Structural Equation Modeling were used. The results of SEM analysis, confirmed that one question of brand loyalty and one question of store loyalty were inappropriate for this study. Thus, these two questions were removed and the research model was modified. To determine the goodness of fit of the research model, convergent validity was tested. Most items fell into the goodness of fit, and the average coefficient was fulfilled. According to the results of a path coefficient analysis for the Judging type, perceived risk has a significant influence on brand loyalty and brand loyalty also affected store loyalty. Furthermore, brand loyalty and store loyalty have a significant effect on purchase intentions, but perceived risk did not affect brand loyalty for the Perceiving type. Brand loyalty influences store loyalty and purchase intentions, but store loyalty did not influence purchase intentions. As a result of this study, it is concluded that considering consumers' personality types is critical to developing strategies that enhance brand loyalty.

Trust is an individual’s belief that an exchange will happen in a manner consistent with one’s confident expectations. In social networking sites (SNS), uncertainty is usually higher due to the high level of user-generated contents and the lack of face-to-face interactions. Despite this, the enhancement of experience with exchange parties could reduce the uncertainty and the increase tendencies for social commerce adoption through the increase in trust. Information seeking on SNS enhances the users’ knowledge about a product through access to the pool of information. Familiarity with SNS enhances users understanding of the shopping process and reduces the intricacy of the decisions. This study investigates the relationship between trust in SNS and purchase intentions. We propose a model including trust, information seeking, familiarity with SNS, and purchase intentions of fashion products on SNS. Data were obtained from 206 respondents who had experienced the purchase of fashion products on SNS. Mean age of the respondents was 22.1 years old and nearly 69.4 percent of the subjects were women. Approximately 84.0 percent reported a monthly income/allowance of less than US$400 and the majority (57.9 %) spent less than US$100 per six months on fashion products (e.g., apparel, shoes, etc.) purchases on the SNS. The structure equation model analysis was conducted by AMOS 23.0 using a correlation matrix with maximum likelihood approach. The structural equation model was relatively acceptable (chi-square value = 88.02, df = 57, p = .005; GFI = .94, AGFI = .90, RMR = .04). Cronbach's alphas were ranged between .80 and .88. We used Facebook as the best known SNS to empirically test our model. Results from a survey of Facebook users showed that trust in SNS increases information seeking which in turn increases the familiarity with SNS. In addition, trust and familiarity with SNS increase the intention to purchase fashion products on SNS. Findings indicate that trust in SNS was found to be a key predictor of intention to purchase fashion products from SNS directly and indirectly. Theoretical and managerial implications are discussed.

Brand prominence has emerged in the last years as a promising research area in luxury marketing. The present research looks at extending our current understanding of the role played by the conspicuousness of a brand’s trademark or logo on consumers’ purchase intentions. Drawing from qualitative (semi-structured interviews) and quantitative (online questionnaire) research methods, we explore the impact of logo size (small vs. large) and nature of products (high street vs. luxury) on consumers’ attitudes towards products, intention to buy and willingness to pay. The explorative qualitative part features semi-structure interviews to understand luxury consumers’ opinions on brand prominence. The quantitative part features a 2 (prominence: low vs high) x2 (luxuriousness: high street vs luxury) mixed factorial design. Participants are first presented with images of t-shirts with varying logo sizes (small vs large; prominence: low vs high) and varying brands (luxuriousness: high street vs luxury) before answering a series of questions in relation to their products and brand preferences. This research carries both theoretical and managerial implications. In terms of theoretical implications, it contributes to a better understanding of brand prominence, and the difference between high street vs luxury brands in terms of consumer perception. In terms of managerial implications, it can help marketers to optimise the size of a logo and brand name depending on the nature of the brand they work with.

In this study, we conducted an empirical analysis using structural equation modeling (SEM) by distributing questionnaires to 208 Chinese tourists who constitute the largest proportion of foreign tourists visiting South Korea. The survey was conducted in a face to face (FTF) manner with the aim to contribute to globalization of Korean cuisine through comprehensive analysis of the effects of preference characteristics of Korean wave dramas on the relationship among images, attitudes, and purchase intentions for Korean cuisine. The main actor characteristics among the preference characteristics of Korean wave dramas had a significant effect on the attitudes and purchase intentions for Korean cuisine. However, the thematic characteristics among the preference characteristics of Korean wave dramas did not have a significant effect on the purchase intentions for Korean cuisine; in addition, the production characteristics did not have a significant effect on the attitudes and purchase intentions for Korean cuisine. The eco-friendly and health images of Korean cuisine had a significant effect on the purchase intentions for Korean cuisine, and the attitudes toward Korean cuisine significantly affected the purchase intentions for Korean cuisine. Based on the results of this study, it is considered necessary to continuously publicize Korean cuisine through Korean wave dramas to build positive attitudes toward Korean cuisine through enhanced images of Korean cuisine.

This study investigates what consumption values affect attitude and behavioral intentions toward a premium lunch box at a convenience store using VAB(Value-Attitude-Behavior) model. The main survey was conducted by a research company by means of an online survey in the form of a self-administered questionnaire. The samples were limited to customers who had tried the premium lunch box before. The survey was conducted in October 2016. The collected data were analyzed by using SPSS 21.0 for Windows and AMOS 21.0. A structural equation model(SEM) was used to verify the proposed relationships among the study variables. Three factors representing the value of the premium lunch box were identified: social & functional value, economic value, and epistemic value. The finding showed that these values had a positive effect on attitude toward the premium lunch box and that attitude had a positive effect on behavioral intentions.

In this paper, we present the theoretical aspects and practical implications in terms of the following: First, the consumption value of the consumer is validated against the effects of the smart phone. Second, the consumption values by brand has its purpose is to verify the differences by navigating to the impact of repurchase. The data was collected in a self-administered survey 210 undergraduate students, using smartphone between september 9th-30th, 2014. A total of 152 questionnaires were collected and used for the data analysis.

온라인 상거래가 일상의 한 행위로 자리 잡은 요즈음 오프라인 채널과 온라인 채널 간의 간극이 점점 좁혀지고 있다. 즉, 종전에는 오프라인 상에서의 소비자 구매행위와 온라인상에서의 소비자 구매행위가 판이하게 달랐으나 온라인상에 서의 다양한 상거래가 보편화되면서 이제는 온라인상에서의 구매행위에 대한 연구가 활발하게 이뤄지고 있다. 그러나, 아직도 오프라인상에서의 신뢰가 온라인 구매행위에 미치는 영향에 관한 연구가 피상적인 수준에 머물러왔다. 이에 본 연구에서는 기존 연구의 한계를 극복하기 위하여 개인이 느끼는 뉴로티시즘 성향이 온라인상에서 사용자가 느끼는 불확실성, 거래비용, 그리고 만족 및 지속구매의도에 미치는 조절효과를 체계적으로 분석하고자 한다. 406부의 유효한 설문지를 토대로 분석한 결과, 사용자가 느끼는 거래비용은 온라인쇼핑 지속구매의도에 부의 효과를 미치고 있지만, 만족에는 통계적으로 유의한 영향을 미치지 않는 것으로 나타났다. 또한, 사용자가 가지고 있는 뉴로티시즘 성향은 온라인쇼핑 지속구매의도와 그 영향 요인들 간의 모든 관계에서 유의한 조절효과를 보이고 있는 것으로 나타났다.

As consumers’ interest in social responsibility (SR) has greatly increased in the last two decades, a growing body of academic research has examined the influence of consumers’ environmental consciousness on their attitudes and purchase intentions toward environment-friendly apparel products. Use of environment-friendly shopping bags (EFSB; recycled and reusable bags) is an example of how apparel retailers engage in SR. However, little research has examined consumers’ perceptions and their responses to the use of EFSB. To fill this research gap, this study examined the impact of young consumers’ perceptions of EFSB and environmental consciousness on their attitudes and purchase intentions toward apparel retailers using EFSB. An online survey was conducted for data collection. A convenience sample of 212 college students was obtained from a large mid-Southern university in the U.S. A simple linear regression analysis was conducted to test all hypotheses. Results showed that young consumers’ perceptions of EFSB positively influenced their environmental consciousness and their attitudes toward apparel retailers that use EFSB, which led to purchase intentions toward the retailers. Findings confirmed that young consumers placed a great degree of importance on EFSB and, therefore, would purchase apparel from retailers that use recycled or reusable shopping bags. These findings imply that providing EFSB is important in enhancing positive attitudes and purchase intentions toward apparel retailers.

Social networking sites (SNS) are defined as web-based services that enable consumers to create a public profile and a list of contacts with whom they share a social network (Kang et al., 2014). On SNS sites, consumers can find the right product, obtain advice from people, make purchases, post product recommendations, reviews and photos, and create SNS communities (Shen, 2008). The shopping motive acts as an important trigger to browse for products on social media websites. Product browsing over social media sites could influence the intention of future purchase and sharing information of product and brand with friend and acquaintances. For companies related to social media business, both intention to purchase and information sharing are crucial elements. However, few efforts have been made to identify the factors driving consumer intentions to purchase and word-of-mouth of fashion products on social media sites. The objectives of this study were to determine the factor to facilitate product browsing and to find out the causative relationship among influential factors and consumer intentions to purchase and word-of-mouth of fashion products on social media sites. The instrument was developed based on the previous literatures (Brien, 2010; Park, et al., 2012; To, 2007; Woo & Hwang, 2013) and each item was measured by five-point Liker type scales. A total of 269 data were collected during a regularly scheduled class in universities, who have experienced to purchase fashion products or make a product review on social media sites. Mean age of the respondents was 22.3 years old. Nearly 75.3 percent of the subjects were women, and more than half of the respondents (61.6%) have purchased the products (e.g., apparel, shoes, etc.) on social commerce sites over three years. The structure equation model analysis was conducted by AMOS 23.0 using a correlation matrix with maximum likelihood approach. The structural equation model was relatively acceptable (chi-square value = 136.30, df = 66, p = .000; GFI = .94, AGFI = .91, RMR = .05). Cronbach's alphas were ranged between .83 and .87. This result suggests that utilitarian shopping motives have influenced directly product browsing, purchase intention, and word-of-mouth intentions of fashion products on social media sites. The more product browsing on social media sites, the more intended to purchase and word-of-mouth of fashion products with friend and acquaintances. It implies that consumer with utilitarian shopping motives are likely to more browse, and then to more purchase and write the review of fashion products on social media sites. However, consumers with hedonic shopping motives are prone to more write the review of fashion products to their friends and acquaintances without product browsing or purchase intention on social media sites.

The purpose of this research is to examine the factors that contribute to tourists’ intention to staying in green hotels when traveling. After examining 208 Taiwanese tourists’ responses, the results show that green label credibility and environmental concern can both affect tourists’ green hotel staying intentions.

Design innovation is acquiring greater importance as consumers’ emotional needs grow ever greater and the cycle of technological innovation grows ever faster. Apple in particular led and strengthened this trend, achieving incomparable business success in the technology-driven electronics industry. However, although the importance of design innovation has increased, very little research has been done to explain the influence of design innovation on business success. This study aims to investigate the influence of design innovation attributes on perceptions, attitudes, and purchase intentions among designers and consumers. 408 designers and 464 consumers participated in an online survey that presented as stimuli four different smart watches. Design innovation attributes were evaluated based on the criteria of features, aesthetics, and ergonomics; consumer-perceived values were categorized as emotional, social, and functional. Regarding consumers attitudes, attitude toward product and attitude toward brand were measured separately. Overall results indicate that purchase intention among designers and consumers alike is influenced by their attitude toward product as well as brand. However, in the case of designers, these attitudes are most influenced by emotional value, while consumers are influenced by emotional as well as social values. Moreover, all three innovation attributes - namely, features, aesthetics, and ergonomics - affect designers’ perception of emotional value, but only aesthetics and ergonomics affect consumers’ emotional and social value. The study demonstrates three significant differences in the responses of designers and consumers. First, there is correlation of aesthetics and ergonomics to functional (price) value among designers, but not consumers. Second, there is correlation of functional (quality) value to attitudes toward product and brand for consumers, but much less or none at all for designers. Third, the influence of features on perception of emotional value is more pronounced among designers as compared to consumers. In conclusion, aesthetics and ergonomics are important design innovation attributes for consumers as well as designers, but the latter also attach significance to features. While perception of emotional as well as social value is important to consumers, designers consider only emotional value. It is anticipated that the relative importance of design innovation attributes will vary according to product categories and price ranges; therefore, further comparative studies will be meaningful in investigation of design innovation.

Create, develop, maintain and nurturing the passengers-airline relationships is crucial in a very competitive market in Europe. Relationship quality and behavioural intentions to fly again in the same airline carrier and recommend to others are core outcomes which may result from a favourable travel experience over time. However, the complexity and the multidimensional phenomenon lead us to develop a holistic framework, which posits that relationship quality and behavioural intentions do not depend on individual air-flight attributes and other individual demographicpsychological variables but on specific configurations of such attributes and variables. Thus, the framework of this study is investigated using qualitative comparative analysis and a sample of 304 passengers. Accordingly, the property space consists of all combinations of binary states, that is, presence or absence, of the 7 in-flight attributes (air quality, temperature, odour, noise, crew, layout and equipment/amenities), frequency of fly in an airline carrier, the type of airline carrier and demographic-psychological variables (age, gender, mindful) (that is, 212 combinations or configurations). Data from both Portuguese and non-Portuguese passengers, who have air travel experiences through Europe in both low cost carriers and legacy airlines (also called traditional or flag airlines) are used to test the hypotheses. The Lisbon airport agreed in helping to conduct the survey during October 2015. Research Question: Which configurations of in-flight attributes, demographicpsychological variables, frequency of fly in an airline carrier and type of airline carrier lead to relationship quality and behavioural intentions? The findings of the current study highlight the importance of coaligning the multiple attributes of air-flight attributes and other individual demographic-psychological variables, also including the frequency of fly in an airline carrier and type of airline carrier, for increasing relationship quality and behavioural intentions. Here the findings point out that complexity theory and QCA are useful tools for understand that simple antecedent conditions relate to an outcome condition of interest positively, negatively, and not at all, which of these three relationships occur depends on the observed complex antecedent conditions in which the simple antecedent conditions occur. Positive outcome (relationship quality or behavioural intention) is not the mirror opposite of negative outcome. By employing QCA, airline managers in Europe can identify whether and under what circumstances individual attributes and other variables will increase (or decrease) the relationship quality and behavioural intentions. QCA can also help managers uncover alternative ways for combining the attributes in order to induce behavioural intentions. Overall it is possible to see that crew and equipment & amenities, particularly for mindful passengers, emerge in several configurations as essential elements for the four outcomes: satisfaction, trust, affective commitment and behavioural intentions. For passengers not affectively committed to an airline, satisfaction plays an important role in their behavioural intention to fly again in the same airline carrier and recommend it to others. The combination of trust and affective commitment may also generate the intention to fly again in the same airline carrier and recommend it to others, particularly for mindful passengers. The findings contribute to managerial practices by providing new insights for improving the in-flight service provide and process. The findings also contribute to theoretical advancing of how passengers’ in-flight evaluations and their experience with an airline relate to their assessments of relationship quality and behavioural intentions.

Given the increasing competition in the hospitality industry, a key question is to investigate how consumer-generated reviews affect the consumption decision of tourism services. Online reviews are regarded as one form of electronic word of mouth communication (Banerjee & Chua, 2016). While researchers have demonstrated the benefits of the presence of customer reviews on company sales, an issue scarcely investigated is how to assess the impact of informational cues on eWOM adoption for consumer decision-making and how individuals process and integrate conflicting opinions from other consumers. Drawing on dual process theories, this paper analyzes: (1) the impact of systematic information cues (informativeness, credibility and helpfulness of reviews) on eWOM adoption; (2) the moderating effect of conflicting reviews on the impact of eWOM adoption on behavioural intentions. The heuristic-systematic model HSM (Chaiken, 1980) is a widely recognized communication model that attempts to explain how people receive and process persuasive messages. As Zhang et al. (2014) advocated, the HSM provides broader explanations of individuals’ information processing behaviour in the context of online communities than do other models, such as ELM (elaboration likelihood model). We build up and test an expanded HSM model anchored in dual process literature, which includes the influence informativeness, credibility and helpfulness of mixed valence online reviews (systematic information cues) have on eWOM adoption which, in turn, influences behavioural intentions. In order to test the hypotheses of the model an experimental subjects-design was carried out using valence order: positive-negative vs. negative-positive as a condition. Data was collected in January 2016 using a sample of 908 Tripadvisor heavy-users. 461 interviewees answered in the POS-NEG condition and 447 in NEG-POS condition. Participants were instructed to imagine a situation where they were going out for dinner to an Italian restaurant with friends and they were told to read a total of 10 reviews about the restaurant in the same order they were displayed and answer the questions that followed. We used an experimental design. All variables were measured with seven point likert scales. Data analysis shows informativeness activates both review credibility and review helpfulness, which in turn influence eWOM adoption. When the sequence of Tripadvisor reviews begins with positive commentaries, eWOM is a significant driver of intention to visit the restaurant, but when the user reads negative commentaries followed by positive ones, the effect becomes non-significant. This study is novel because it examines the factors that drive consumers to adopt consumer generated content (eWOM) in tourism services and to make consumption decisions. This study demonstrates how systematic information cues and sequence of reviews influence on eWOM adoption and behavioural intentions. Firstly, consumer intentions to visit a restaurant are determined by the consumer's eWOM adoption, which, in turn, is determined by three information cues: informativeness, perceived credibility and helpfulness of the online reviews. Understanding the specific effects of different information cues on eWOM adoption seems to be particularly important given the tremendous competition in the tourism sector. Secondly, this study shows conflicting reviews affect the user in a complex way. When consumer reviews conflict, if the consumer reads positive reviews before the negative ones, eWOM adoption has a stronger influence on behavioural intentions. It seems that users attribute an opportunistic view to the negative comments mainly attributed to the lack of their informativeness, credibility and helpfulness. User behavioural intention to visit a restaurant is directed by systematic and heuristic information cues. Therefore, users examine content of online reviews carefully and they also are influenced by the sequence of comments.

This research introduces the construct of perceived brand local connectedness (PBLC) that captures the extent to which a (domestic or foreign) brand is associated with and connected to a consumer’s home culture. Together with perceived brand globalness (PBG), PBLC is linked to purchase intention (PINT) through consumer-brand identification (CBI) and perceived brand quality (QUAL). Across two studies in mature and emergent market settings, findings provide evidence that both constructs matter, although PBLC’s effects are relatively stronger than those of PBG. Results further indicate that global identity moderates the effects of PBG on CBI while consumer ethnocentrism (CET) moderates the corresponding effects of PBLC. Implications of the findings for theory and practice are considered.

Introduction The over population of wild and feral animals is increasing as an environmental problem in many parts of the world due the pressure on native flora and ecosystems. (BBC, 2013; Hall, 2015; Kaji, Saitoh, Uno, Matsuda, & Yamamura, 2010). Examples include deer in Northern Japan and Northeast USA, the urban fox in England, possums in New Zealand and the crown of thorns starfish in the Great Barrier Reef. This phenomenon is also happening in Australia. Recent news reports of huge kangaroo populations devastating grazing land in western Queensland (Arthur, 2015) and a spike in Koalas eating away their habitat in the Cape Otway area of Victoria (Paul, 2015) have highlighted this problem. While the overpopulation of koalas is causing environmental damage to natural gum trees, to the point that they will not regenerate, it is difficult to enforce population control because these animals hold such as positive place as an Australian symbolic animal. Hence, there is some controversy whether they should be culled by environment advocates as part of an ongoing population/environmental management program. To help facilitate appropriate wildlife management in light of the controversial environmental problems, Non-Government Organisations (NGOs) play an essential role as a conduit between government and local citizens. For example, Australian Koala Foundation contributes to the conservation and management of the wild Koala through conducting strategic research for Koala management, conservation and community education in Australia (Australian Koala Foundation, 2015). However, NGOs are currently faced with challenges, such as acquisition of funds to support such work and gathering supporters for volunteer activities. This is because the competitiveness in the not-for-profit-sector has intensified due to an increase in the number of NGOs and oligopoly of donation share by high-profile NGOs (Foster & Fine, 2007; Sunder, 2015). To deal with these challenges NGO’s are resorting to more commercial types of marketing communications such as the use of celebrity endorsement or using celebrities as spokespeople. Although using celebrities as spokespeople for the NGO sector has become a common advertising strategy (De los Salmones, Dominguez, & Herrero, 2013; Wheeler, 2009), research into what kind of characteristics of spokesperson would lead effectively to change customer's attitude and behavioural intentions is limited. This celebrity/cause match is especially important for many environmental NGOs who have to deal with controversial environmental problems (e.g. wildlife management for overpopulated animals). This research examines the differences between the relevant expertise and perceived attractiveness of the celebrity spokesperson and its effect on the public’s perception of trustworthiness of the NGO. As the role of the celebrity spokesperson to encourage the public’s intentions to donate increases another issue arises: can the same strategy be used to solicit the donation of time (by volunteers)? This latter dilemma is something that is rarely experienced in the for-profit or commercial sector. This study presents a conceptual model that may help to identify answers to these questions and will extend the current research on celebrity endorsement. It should also bring out new academic insights about the process of building source credibility and a detailed evaluation of the spokesperson’s role in creating a two dimensional approach to behavioural intentions. Literature review Celebrity endorsement is a common advertising technique used by many organisations to build an association between a well-known and well-liked personality and the company’s brand in order to increase consumer’s awareness and liking for the brand (Spry, Pappu, & Bettina Cornwell, 2011). By utilizing the endorsement of a celebrity spokesperson, the product/service, band and/or company is able to leverage the positive attributes and characteristics of the spokesperson to the advantage of that product, band and/or company image (Erdogan, 1999; Ohanian, 1990). Recently, this strategy of utilizing celebrities as credible spokespeople has been adopted by many socially purposed organisations and NGOs (De los Salmones, et al., 2013; Samman, Auliffe, & MacLachlan, 2009; Wheeler, 2009). In order to evaluate the effectiveness of the spokesperson, source credibility is used as a key measure. The source credibility is defined as ‘a communicator's positive characteristics that affect the receiver's acceptance of a message’ (Ohanian, 1990, p. 41). The concept of source credibility has been established through the development of two important models: source credibility model and source attractiveness model. The source credibility model, proposed by Hovland, Janis, and Kelley (1953), suggests that the effectiveness of a message depends on perceived level of expertise and trustworthiness in an endorser (Erdogan, 1999). Hovland, et al. (1953) analyze the factors which lead to the perceived credibility of the spokesperson and defined that two essential items of source credibility namely, expertise and trustworthiness. Moreover, the source attractiveness model, takes a social psychological perspective (McGuire, 1985) and is defined as another important factor that is likely to affect customers’ perception of the brand. The source attractiveness model explains that the effectiveness of a message depends on source's 'familiarity', 'likability', 'similarity', and 'attractiveness' to the respondent (Erdogan, 1999). This model brings about the idea that attractiveness is also a factor determining source credibility. Ohanian (1990) combines these two models and defines the construct of endorser source credibility as consisting of three sub-dimension items (i.e. expertise, trustworthiness, attractiveness). By adopting the source credibility model, researchers have studied the effects of spokesperson on customer's attitudes and behavioural intentions in various research settings and conditions (Amos, Holmes, & Strutton, 2008; Erdogan, 1999; Lafferty & Goldsmith, 1999; Ohanian, 1991). However, a comprehensive review of the literature reveals that some gaps still exist in the work that has been undertaken in this field. Firstly, rather than source credibility consisting of three independent variables (expertise, trustworthiness, attractiveness) Busch and Wilson (1976) and Johnson and Grayson (2005) suggest that for trust building within service marketing and sales research, the constructs of expertise and attractiveness are regarded as antecedent factors of trustworthiness. This approach has not been used in research into celebrity endorsement. Secondly, although most studies have dealt with concept of behavioural intentions as a unidimensional concept, this unidimensional way could make the actual effects of spokesperson unclear because different behavioural intentions may hold different meanings, for different potential sponsors resulting in different forms of donation. In service quality research Zeithaml, Berry, and Parasuraman (1996) confirm that different types of service quality may influence differently any one of five different behavioural intentions (i.e. loyalty, switch, pay more, external response, and internal response). Thus, different types of celebrity endorser (expert or attractive) could also influence different types of behavioural intentions. For example the attributes of celebrity endorser may have an influence on whether someone would be more inclined to donate money, to donate time (volunteer for the organisation), and/or spread positive word of mouth. Conceptual framework & hypotheses development Although this study investigates the effects of the various combinations of endorser's characteristics on customer’s attitudes and behavioural intentions, research shows that different endorser’s characteristics do affect different customer attitudes and behaviour (Eisend & Langner, 2010; Lord & Putrevu, 2009). Lord and Putrevu (2009) find that attractiveness drives customer's behavioural intentions when customer's motivation is transformational (i.e. affective), whereas expertise and trustworthiness are influential when their motivation is informational (i.e. cognitive). Eisend and Langner (2010) reveal that attractiveness is a determinant of positive customer attitudes in the immediate condition (i.e. ad effects after just 60 seconds), whereas expertise is effective in the delayed condition (i.e. ad effects after one or three days). They also found that a high-expertise and high-attractiveness endorser is particularly effective towards customer attitudes in both conditions. Thus, considering the different effects on customer’s attitudes by different endorser’s characteristics our research objective is to examine which type of spokesperson is more effective in influencing a customer's attitudes and behavioural intentions for NGOs dealing with controversial environmental problems. In addition to solving the research objective, the research will also fill the research gaps indicated through the literature review. Our model (See Figure 1) shows that both the expertise and attractiveness of a celebrity spokesperson will lead to consumers’ perception of the trustworthiness of that spokesperson. Considering the insights from the perspective of trust building processes in the services marketing and sales literature, the celebrity’s expertise and/or attractiveness as antecedent factors of trustworthiness should also have an effect on organisation credibility through trustworthiness as a mediator. Moreover, we propose that the effects of a spokesperson’s expertise and/or attractiveness will influence differently the organisational credibility depending on the level of issue controversy they deal with. For example, Wheeler (2009) found that a celebrity endorser that showed a logical connection with the organisation increased organisational credibility and behavioural intentions. Therefore it is expected that for an environmental NGO that has to deal with controversial issues (such as reducing numbers of animals in habitats under stress from overgrazing) an expert spokesperson may well be a better fit and gain more trust and therefore more credibility for the organisation than an attractive one. However, where the issue the spokesperson is dealing with is not controversial this pattern may well reverse with an attractive celebrity being the more effective spokesperson. From this point of view, the level of issue controversy that the NGO deals with is hypothesized as a moderator between both expertise and attractiveness and trustworthiness. The customer’s perception of both the trustworthiness/credibility of the celebrity chosen as spokesperson and the credibility of the organisation will influence their (the customer’s) attitudes toward the organisation. In the model we follow Amos, et al. (2008) and Erdogan (1999) in asserting that positive organisational credibility will positively influence attitudes toward the firm. From the view that a unidimensional behavioural intention could make actual outcomes unclear, three behavioural intentions (i.e. donation of time, donation of money, word of mouth) options are proposed. This distinction is especially important when considering that many NGOs unlike for-profit organisations have a need to both increase financial resources and human resources. The NGO/celebrity endorser conceptual model is presented in figure 1. Conclusion & future research direction The conceptual model developed in this study research has implications for both academics and managers. Firstly, as an academic contribution, the idea that expertise and attractiveness contributes to trustworthiness, which is reported in trust building in service marketing, should raise new considerations about source credibility building process in celebrity endorsement research. Moreover, the moderating influence of the degree of controversy will play an important part in that relationship, especially for NGOs having to deal with controversial issues such as culling wildlife to protect the environment. The approach that multiple types of behavioural intentions are important outcomes may also enable a more detailed evaluation of the effects of celebrity spokespeople. The interactions between spokesperson characteristics (e.g. expertise, attractiveness) and the three behavioural intentions should be further investigated within the celebrity endorser field of research. Secondly, since the literature which evaluates the effect of celebrity endorsement for NGOs in the context of controversial social issues has been still under-researched, the outcomes of this research will be valuable for most NGO managers struggling with same issues. Moreover, by applying multiple behavioural intentions, more detailed insights how to increase each behavioural intention (i.e. donation of money, donation of time, positive word of mouth) through assigning different spokesperson with different characteristics (i.e. attractiveness and expertise) may enable NGOs to more flexible in assigning a suitable spokesperson. The characteristics of the spokesperson may need to change depending on the resource acquisition requirements the NGO has at that time. Hence, this research will provide meaningful insights from the both academic and managerial perspectives. As a future research direction, in order to validate this conceptual model it is suggested that a between subjects experiment be conducted. The experiment could consist of a scenario whereby a spokesperson is trying to gain public support for the activities of an environmental NGO. Here one could manipulate the expertise (high vs low) and the attractiveness (high vs low) of the spokesperson and the message (controversial vs non-controversial) to establish if differences in the spokesperson characteristics would have an effect on the different behavioural intentions of the respondents.

In 2015, the size of China’s cross-border shopping market was 97.3 billion dollars. The market increased by 63% during the last 5 years (Mun, 2016), and is expected to rise to 220 billion dollars by the year 2020. According to the e-commerce export trends of the Korea customs administration, in August 2015, the largest exporter was China (42%) and the largest export was clothing (52%) (Song, 2016). Accordingly, Korean corporations and brands are focusing on Haitao (海淘族, who enjoy cross-border online shopping) and proceeding to build customized websites and mobile platforms. Even though China's cross-border shopping is consistently growing, insufficient information is available to Chinese consumers. Hence, this research study is based on the theory of planned behavior (TPB) and analyzes the factors that influence the behavior of Chinese consumers in cross-border shopping the theory of planned behavior (TPB). The objective of this research is to identify how shopping values, subjective norms, attitudes, and perceived behavior controls influence the behavioral intention of Chinese consumers toward cross-border shopping. The respondents of this study were 20 to 30-year-old Chinese who live in first and second-tier cities in China, and have experienced cross-border shopping. Samples were collected through an online survey website, Sojump (问卷星), and 205 valid questionnaire responses were received. Reliability analysis, factor analysis and SEM (Structural Equation Modeling) were used to validate the measurement model and test the hypotheses with SPSS 21.0 and AMOS 18.0. The findings reveal that the utilitarian values and perceived behavioral controls of Chinese consumers have a positive effect on their attitudes toward cross-border shopping. Furthermore, their behavioral intentions were affected by their attitudes, and their perceived behavioral controls in cross-border shopping excluded subjective norms. The results of the study have implications for Korean fashion retailers who plan to exploit Chinese markets and for the formation of a theoretical basis for cross-border shopping.

Support from the private sector, for example by firms, has been solicited to ease tourist attraction financial constraints and to help their restoration and maintenance out of Corporate Social Responsibility (CSR) activities (United Nations, 2010; Europanostra, 2013). When engaging in these partnerships, firms may display different level of altruistic motivation. For example, the Italian fashion company Tod’s demonstrated high altruism by agreeing to restore the Colosseum without any economic or financial return. American Express, however, sought promotional rights when the firm agreed to contribute to the restoration of the Statue of Liberty. Finally, the ticketing agency Eventim renamed the Hammersmith Apollo (now Eventim Apollo) in London following their involvement in the restoration, thus pursuing more strategic, rather than altruistic goals. Non-altruistic goals and the fear that the involvement of a company may generate scepticism in visitors, as they could perceive the authentic image of a tourist attraction to be jeopardized. Managers of tourist attractions are faced with a dilemma: should they seek financial support from third parties (e.g. firms), or would this compromise the appeal of the site, leading to a drop in the number of visitors? In order to address this problem, we conducted two experiments to examine how firms' involvement in restorations affects tourist attractions. We found that firms' altruistic motivations (that denotes the support of a cause without demanding anything in return) are positively associated with tourists' intentions to visit the attraction (Study 1). Moreover, we found that this relationship is mediated by visitors’ perceived authenticity, in other words the belief that the real aspect of the site has not been irreversibly altered. We confirm the robustness of our findings in Study 2, additionally showing how this effect is stronger in the case of heritage sites compared to non-heritage sites. To the best of our knowledge, our results are among the first to show how a lack of altruism in CSR activities can negatively affect the target of the campaign (in this particular case a tourist attraction). Results also suggest managers of tourist attractions with high heritage value to assess the altruistic motives of the firm carefully before engaging in a financial partnership.