Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality(Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.

As information technology has been developed rapidly, recognition on it's importance has been increased. At present, information technology is being applied in various fields, playing an important role in improving results of companies' product and economic activities. Therefore, it's the most important to propose appropriate information technology considering each industrial characteristic. As it were, it's meaningless to apply information technology merely without regarding unique characteristic of business model and industry sector. In this paper, the method of using ubiquitous computing for industry sector will be proposed.

In the country, already a 400 species and some Interchanges of different Section of Industry have been organized and a number of related industry come to a 4000 species. But in the present, Interchanges of different Section of Industry stay at a form of a friendly society as yet. In this study, we will be helpful to activity of Interchanges of different Section of Industry by concretely suggestion of the utility operation method of Interchanges of different Section of Industry in the many-sided point.

More and more countries are pursuing the improvement of their companies international competitiveness, quality improvement and increase of productivity by adopting the technology and management standards for information and communications industry as a national standard. This trend based on international standards contributes to promotion of international trade in information and telecommunication industry. Thus, the products of the companies which dont select and comply with the adequate standards are hard to obtain confidence and the companies are losing the opportunities to compete in the market. As information and communication industry becomes more complicated and its competition environment changes rapidly, the market requires more reliable products than ever and management of the entire lifecycle from development of software to its disuse. Besides, the service quality improvement of suppliers and rapid and clear communication between suppliers and customers are also required. The purpose of this study is to clearly understand the theoretical details of TL 9000 by researching the literatures and materials on TL 9000. Also, the paper studies the status of QMS building based on TL 9000 by researching and analyzing the positive cases of QMS established by companies on the basis of TL 9000 standards.

Construction Management(CM) system, which was introduced some years ago to large national construction projects, such as the construction of Incheon New Airport, construction of high-speed railroad and World Cup stadiums, is considered to be still in its early stage and safety at each step of CM is very poorly controlled. In an attempt to improve such inferior safety control of domestic CM, this study analyzed safety control operation system in CM home and abroad and suggested a model for the construction of safety control management information system suitable to the conditions of Korea.

This study was intended to help workplaces set up an occupational health & safety management system by investigating the certification of the system and by conducting a questionnaire to survey the necessity, purpose, effect and promotion of the system. The occupational health & safety management systems generally adopted in Korea are OHSAS 18001 and K-OHSMS 18001, which are the PDCA model, such like the quality and environment management system. Because these standards have a compatibility with other management systems, individual or integral certification is available. A telephone questionnaire was conducted with 30 workplaces in Kyeonggi Province and Incheon Metropolitan City, which have been certified for the occupational health & safety management systems (OHSAS 18001, KOSHA 2000, and/or K -OHSMS 18001). About 92 percent of them were large-sized workplaces with over 500 employees. For the question on the necessity of the system, most of the respondent answered very necessary. The purposes of the certification were to control the risks in safety and health, to have a systematic approach for accident prevention and sustainable improvement, and to comply with a range of regulations voluntarily, in that order. Most of the answers to the question on the effect of the system were prevention of accident. For the question on the promotion of the system, the most prominent answer was reduction in the workers compensation rate.

Under the sudden change of competitive environment, the economic cooperation as a part of survival strategy is being a big issue among countries. There was much discussion based on the geological adjacency as well as cultural homogeneity regarding the eco

This study shows that the SWOT is efficient to select a factor which is valuable as worth consideration when a decision making is necessary. Such processing of information is able to present the policy for the development of bio-industry in northern area of Kyonggi province, and create the pragmatic value and effect in carrying out the policy. The object of this study is to survey present conditions, to analyze the development of bio-industry in northern area of Kyonggi province by the decision making method of the SWOT model, to suggest a plan for the prospect of continued development field and the location of industry, and to extract fundamental data for establishment of annual action and investment plan which can develop bio-industry.

The need for structuring an organized and systematic industrial standardization system in which to administers all standards being managed by various executive branches of the govemment is more than ever becoming important. Also as the global market conti

The business core component of the enterprise moved from tangible asset to intangible asset such as know-how, patent, contents. The knowledge information resource became a core value in information industries and evaluation measurement of factor of the enterprise. But previous research about enterprise evaluate method is focused on value of tangible asset based such as a financial or business process views. So the importance intangible asset is growing gradually in knowledge-based economy. It is needed to evaluate enterprise considering both tangible asset and intangible one in the information enterprise. In this study, it is presented enterprise evaluation model considering the peculiarity of the information industries and customer satisfaction to evaluate enterprise with systematic method. We applied this evaluation model with software industries as a case study and verified its practical values.