Online social interactions are known to be useful to improve business performances. As l ocal business retailers have limited resources in marketing, they can benefit by using onli ne social interactions for their business performances. In the same line of purpose, the ret ailers also exploit an online platform, such as discount coupon sites: they sell online coup ons for their offline products and services in the platform. Notably, the online platform ca n play an important role in generating online social interactions as well as final sales arou nd the retailing brands. It also provides a distinctive setting for consumers in that they pur chase products and services online only to consume their use offline. Given that consume rs are motivated by different purposes, their online social interactions may differ in the di sparity of purchasing online and consuming offline. Previous studies have witnessed the r elationship between social interactions and sales, but the relationship between environme ntal influences and social interactions remains unexplored. In this paper, we focus on the influences of online and offline environments where consumers are situated with the online platform on generating online social interactions as well as final sales. To this end, we look into two types of social interactions, i.e., product discussion and social referral, and two distinctive environmental influences, i.e., the influences from the same product page and from the local retail revenue where the focal business is located. Using data on online social interactions and offline retail revenues around a major coupon site in South Korea, our empirical analysis demonstrates interesting findings. The two types of social interactions and final sales respond in different way to the environmental influences. To be specific, in the online purchase context, the absolute influence lowers the generation of product discussion and sales while promoting social referrals. In the offline consumption context, however, the proportionate influence plays a role in driving these three outcomes. Our findings suggest that local business retailers should deploy their online platform strategies by concerning online and offline environments, in accordance with the specific marketing objectives regarding social interactions and sales.

The proliferation of the Internet and related technologies has led to a new form of distribution channels, namely online retailers. The conventional offline and the new online retailers have different transaction costs perceived by the consumers in the following perspectives: the accessibility to the product information, the traffic cost and the opportunity cost for the time to visit the store, the delivery time and the possibility of ‘touch and feel’ to test the quality of the product. In particular, the online retailers have lower distribution cost structure in that they do not have physical stores, which results in lower selling price. Thus they continuously offer price competition against offline retailers using the lower selling cost as competitive weapon. Moreover the emergence of the social commerce is likely to intensify the competition between the online and offline retailers. To survive in this fierce competition, the offline retailers are trying to defend their business interests by sticking to offline transaction in anticipation of increased customer loyalty, customer’s preference for ‘touch and feel’ style shopping, and others. Despite of these efforts, customers who touch and feel a product in an offline store but purchase the product through an online retailer are increasing. To protect such customers, recently, some of the offline retailers began to provide the mobile discount service (MDS) which enables the offline customers to purchase a product at a discounted price through the mobile applications. In business competitions, the price discount strategy is usually considered to secure more market share at the cost of lower profit. In this study, however, we analyze the effect of MDS as a weapon for securing more profit. To do this, we set up a game model between the online and offline retailers which incorporates the effect of the MDS. By numerically analyzing the Nash equilibrium of the game, some managerial implications for using the MDS for more profit are discussed.

We investigate the effect of offline social interactions on online shopping demand and the moderating role of online channel preference in this offline-online relationship. To be specific, we intend to obtain empirical evidence by answering the following questions. First, do offline social interactions affect online demand? Second, to what degree do the active versus passive kinds of offline social interactions have the differential influence on online shopping demand? Third, how does online channel preference affect the effect of offline social interaction on online shopping demand? Drawing on the related literature in the fields of social interactions and Internet retailing, we hypothesize that the active kind of offline social interactions exerts positive influence on online shopping demand whereas the passive kind of offline social interactions has negative effects. We further hypothesize that online channel preference weakens the influence that offline social interactions has for online shopping demand. Both the positive impact of active interactions and the negative impact of passive interactions diminish in determining online shopping demand as online channel preference gets greater. We obtained sales data between January 2008 and April 2010 from a leading Internet retailer that sells baby products in the U.S. The data includes the information of zip codelevel sales and shipping days. We merged this proprietary data with the following three commercial datasets purchased from ESRI (Environmental Systems Research Institute): (1) 2011 Civic Activities Market Potential, (2) 2011 Internet Market Potential, and (3) 2011 Baby Products Market Potential). Each of these datasets includes the information of offline social interactions, online shopping preferences and offline baby product sales, respectively. Finally, as we focus on the zip code-level interplay between offline social interactions and online demand, we control for regional demographics and market condition. As such, we obtained the 2010 Census data and 2009 ACS (American Community Survey) data to account for overall local environments (e.g. population density of children aged less than five years, percentage with college education). Our empirical analyses and hypotheses testing provide the following important findings. First, active offline social interactions have positive effects on online shopping demand. This indicates that active social interactions reflect information exchange among long ties, and this informational influence in turn reduces any risk and uncertainty associated with online shopping. Second, passive offline social interactions have negative effects on online shopping demand. This suggests that passive social interactions take place among local ties and generate normative influence to conform to the expectations of others about shopping behavior, making online shopping as a new channel less attractive there. Third, online channel preference is significantly positive on online shopping demand, confirming prior studies on the relationship between channel preference and demand (Changchit et al. 2014; Valentini et al. 2011). Fourth, the positive effect that active offline social interactions have for online shopping demand decreases as online channel preference increases. Regions with strong online channel preference are likely to have well-established channel propensity and the informational influence of social interactions in reducing uncertainty becomes weaker. As such, social interactions do not play a role in spreading information about the online marketplace in regions where online channel benefits are well understood (Burt 1992, 2005; Harrigan et al. 2012). Lastly, the negative influence of passive offline social interactions gets smaller as online channel preference gets greater. Online channel preference reflects the locally-determined attractiveness of the online marketplace, and this in turn weakens normative influence to conform to the expectations and shopping behaviors of local ties.

본 연구는 식품위생교육을 이수하는 국내 떡류 영업자를 대상으로 설문조사를 통하여 우리나라 떡류 영업의 특성을 파악하고 온라인 및 오프라인 식품위생교육에 대한 인식도의 차이를 비교 분석하고자 하였다. 떡류 영업자 연령대는 50대(40.1%), 학력은 고졸(52.6%), 종사기간은 10년~20년(34.3%)이 가장 높은 것으로 나타났고, 영업 및 영업장 관련 종사인원은 2명(79.5%), 면적은 99.17 m² 이하(92.0%), 점유 형태로 임차 사업장(60.2%), 사업장에 대한월 임차 금액 100만 원 이하(54.8%)를 대부분 지불하고있으며, 영업장 안전사고 발생은 3년간 228건(연평균 2.4%),제조·가공 품목수는 20가지 이하(86.7%)로 분석되었다. 식품위생교육 채널별 인식도에서 영업자는 여성, 연령대가 낮을수록, 학력이 높을수록 온라인 교육을 선호하였고, 온라인 교육 선택 이유로 ‘시간적ㆍ경제적ㆍ편리성’(73.7%)가 나타났으며 온라인 이수자는 위생교육이 영업에 더 도움 된다고 인식하였다. 매출액은 온ㆍ오프라인 이수자 간의 유의적 차이가 없었고 위생적 관리에 대해서는 온라인이수자가 오프라인 이수자보다 7.4% 높게 잘 하고 있다고 답변하였다. 이전의 교육기관의 교육 대비 떡류 영업자만을 위한 교육은 온·오프라인 이수자 모두 60.7% 정도 더 만족하는 것으로 분석되었다.

In this paper, we study the bargaining strategy of a manufacturer who sells a product through the online and offline distribution channels. To do this, we derive and analyze the equilibrium solutions for both simultaneous and sequential bargaining games. The result shows that the optimal bargaining strategy heavily depends on the size of the online distribution channel’s loyal customers and the difference between the retail prices of the online and the offline distribution channels. It is also shown that, in some cases, the online distribution channel has incentive to downsize its loyal customers and its retail price for a better bargaining outcome.

This article addresses the potential of reputable brands to overcome the lack of tangibility that characterizes the process of e-commerce. In a sequential argument, the authors propose that (1) the brand becomes more important in online than in offline channels, as a consequence of the intangibility or lack of physical contact in online purchasing processes; (2) the limitations associated with the need for touch and the lack of access to the physical product during the buying process does not have equal importance across all product categories; and (3) the role of the brand in online channels thus is more relevant if the product category is associated with a higher need for touch. To provide empirical evidence regarding the hypotheses, we performed an experiment that combined three treatments: (1) leader versus non-leader brand, (2) online versus offline channel, and (3) product category with higher versus lower need for touch. We show that the most recognized brands exert a positive effect on product evaluations, regardless of the technical characteristics and other objective product attributes. This advantage may be greater in online channels, though only for product categories for which the lack of physical contact with the product during the purchase process is an important limitation. In such cases, brand associations can compensate for intangibility during purchase.We also confirm that the product categories differ in their level of need for touch and the extent to which consumers desire physical contact with the product during the buying process. These results demonstrate that building strong brands is a key competitive advantage for manufacturers. Brand reputation becomes even more crucial when selling products in electronic channels, at least if the product itself entails a greater need for touch prior to purchase. For such products, strong brands can make up for the intangibility of e-commerce, so this effort represents a key competitive strategy in such channels. Moreover, leading brands can leverage their competitive advantage to enhance their performance in the increasingly prominent realm of e-commerce. E-retailers need to make careful decisions regarding the configuration of the assortment, taking into account the nature of the product category. They should strengthen their focus on developing highly recognizable brands, because the lack of physical contact is an important purchase inhibitor in this shopping channel. However, the brand criterion may be less important if the choice between online and offline shopping is not particularly affected by the opportunity to touch or feel the products.

The paper examines the impact of proctoring environments on student performance in two different exam proctoring environments: online versus offline proctored exams. This study employs a set of aggregated data from 1,762 students over the eight-year period from 2009 to 2016 in a university. Although there were nine courses offered, they could have been counted more than once as students may appear several times to take exams for different courses. This study employs independent samples t-test and regression analysis to compare the means of two independent groups and to test the hypothesis. The results of the independent samples t-test and the regression analysis indicate that there is no difference in the mean scores of exams and, therefore, the findings suggest that the exam proctoring environment is unlikely related to student performance even when students take their exams either in online proctoring or offline proctoring environments. This study concludes that the proctoring environment unlikely results in a statistically significant difference of exam scores and, thus, the exam proctoring environment does not appear to cause any change in student performance. The findings suggest that the exam proctoring environments does not appear to impact on student academic achievements and assessments.

본 연구는 원격 평생교육원 과정에서 보육실습을 지원하기 위한 온‧오프라인 소집단 멘토링을 통한 경험과 의미를 탐색하여 원격 학점제 과정의 보육실습 지원방안을 모색하는데 목적이 있다. 이를 위해 D광역시에 위치한 원격 평생교육원 과정의 보육실습 수강생 5명을 대상으로 2017년 3월부터 6월까지 온라인 멘토링(4개월)과 오프라인 멘토링(9회기)를 실시하였다. 연구 참여자의 반성적 저널, 연구자의 저널, 온라인 멘토링에 기록된 자료, 오프라인 멘토링 자료, 개인면담과 집단면담 전사 자료를 수집하고 분석하였다. 분석 결과, 원격 평생교육원의 예비보육교사들은 멘토링 지원을 간절히 원하였으며, 멘토링 과정에서 정서적 지지와 전문적 지원을 받았다고 느꼈다. 예비보육교사들은 멘토링을 통해 부족한 이론과 실제를 익히고 난관에 부딪힐 때마다 즉각적으로 토의하고 자료를 공유함으로써 한계를 넘어 성장할 수 있었다고 느끼고 있었다. 즉, 바른 교사관을 가지고 반성의 과정을 거쳐 점차 성숙해지고 시‧공간을 넘은 소통을 통해 양질의 보육교사로 서게 되는 과정으로서의 의미를 경험하였다. 본 연구를 통하여 온‧오프라인 소집단 멘토링은 이에 참여한 보육실습생의 정서적지지 및 실습생간의 협력과 성숙을 지원하는 통로로서의 의미가 있다는 것을 제안한다.

In the new era of rapid development of e-commerce and increasingly convenient mobile payment, the online and offline business model is increasingly becoming an important direction for the transformation and upgrading of retail enterprises, affecting the management and investment decisions of retail enterprises. Whether online and offline integration has a synergistic effect on physical retail enterprises remains to be seen. This paper analyzes and evaluates the performance of online and offline integration of Rainbow Shares by using the catastrophe progression method combined with the entropy method. The combination of these two methods provides new ideas for research in retail development.

중국의 인터넷과 스마트폰 보급률이 높아지고, 중국 전자상거래시장의 규모가 지속적으로 커짐에 따라 중국 O2O(Online to Offline)시장은 연 30%이상의 고속 성장을 통해 중국전자상거래의 일부분에 서 빠르게 국민 경제의 일부분 전환 되었다. 또한 그 관련 산업 규모와 활용도가 커지고 있다. 특히 2015년 3월 3일~15일까지 열린 한국의 국회격인양회（两会）에서 리커창총리의 발언과 2015년 7월 국 무원에서 '인터넷플러스 적극 추진에 관한 행동 지도의견' 즉, “인터넷 플러스(互联网+) ”발표를 통해서 향후 3년~10년간 인터넷플러스 발전 목표를 제시 하였다. 특히 2015년까지는 네트워크•스마트 •서비스화를 촉진하고 융합 인터넷플러스 산업생태계를 완비하여 중국 경제사회발전의 중요한 원동력 이 되도록 준비하는 것이다. 이로서 중국은 민간 기업 뿐만 아니라 정부에서도 관심을 가지고 정부, 기업, 가계에 실용적으로 응용될 수 있는 인터넷 O2O시장에 적극적 이다. 본 연구를 통해 중국의 O2O 서비스의 가장 효율적인 영업 전략은 상품 및 서비스 할인 혜택으로 보인다. 중국 내에서 공동 구매 는 소비자의 접근성이 가장 높은 영업 전략으로 소비자는 공동 구매 홈페이지를 통해 각 종 할인 혜 택을 비교와 선택을 하는 것으로 나타났다.

본 연구는 게임이 가지는 사회적 역할을 탐색하고자 협동성을 요구하는 게임과 오프라인에서 목격되던 대인간의 관계형성에 영향을 미치는 심리적 속성들과의 관계를 탐색하였다. 구체적으 로 협동성을 요구하는 게임 이용이 심리적 속성인 자기노출과 친밀감에 영향을 미치는지를 살 펴보고, 이러한 심리적 속성들과 오프라인 사회 참여와의 관계에 대해 살펴보고자 하였다. 이를 위해 온라인과 오프라인을 통해 설문을 실시한 결과, 협동성을 요하는 게임을 많이 이용할수록 자기노출과 친밀감이 증가하고, 자기노출과 친밀감이 커질수록 오프라인 사회참여에도 영향을 미치는 것으로 나타났다. 본 연구의 주요 결과에 대한 함의나 논의점이 본문에 제시되었다.

다문화 가정 한국어 교육 발전을 위해서 이를 담당하는 전문 교원의 육성은 매우 중요한 문제이다. 온라인-오프라인 통합 한국어 교원 양성과정이 다문화 가정 한국어 교원의 전문성 확보에 중요한 역할을 하고 있음을 전제로 하여, 본고에서는 기존 온라인-오프라인 통합 한국어 교원 양성 과정과 다문화 가정 한국어 교원 육성의 관련성을 검토하고 다문화가정 한국어 교원 육성의 주요 대안으로 온라인-오프라인 한국어 교원 양성 과정의 가능성을 살펴보고자 한다. 그리고 이를 통하여 보다 효과적으로 다문화 가정 한국어 교원을 육성할 수 있는 방안을 모색해 보고자 한다.

본 탐색적 연구에서는 MMORPG 이용자들의 게임 내 리더십 관련 경험과 오프라인 리더십의 관계를 온라인 서베이(N=664)를 통해 살펴보고자 하였다. 상관관계 분석 결과, MMORPG 이용자들의 게임 내 리더십 관련 경험, 연령, 게임이용시간과 오프라인 리더십 간에 정적 상관관계가 존재함을 확인하였다. 이중에서 특히, 게임 내에서 리더십을 증진할 수 있는 관련 활동들을 많이 경험할수록, 오프라인에서의 리더십 점수가 높아지는 경향을 확인할 수 있었다. 온라인 공간에서의 MMORPG 이용이 오프라인 공간으로 넘어와 긍정적인 영향을 미치게 되는 스필오버효과(spillover effect) 측면에서, 게임 이용의 순기능적 활용 가능성을 결론에 함께 제시하였다.