Operational strategy for inventory control in the distribution system has been given attention. If an individual enterprise implements the strategy, it is not easy to gain scale merits because of limited quantity or burden of inventory. In this study, w

The purpose of this study was to determine the detailed customer satisfaction and dissatisfaction factors of family restaurants in Korea, and to then classify the factors into 3 groups, inlcuding core service, quality service, and basic service. ‘Core service’ represents the critical factors that generate both satisfaction and dissatisfaction; ‘quality service’ generates only satisfaction; and ‘basic service’ generates only dissatisfaction. This categorization is based on Herzberg’s motivation-hygiene theory (1976) as well as Cadotte & Turgeon (1988). Based on the characteristics of the three groups, differentiation strategies in managing customer service were suggested to the family restaurant managers. A qualitative research method, termed the critical incident technique (CIT), was used in the study. This method helps researchers find new factors or attributes by grouping key issues from the anecdotes (critical incidents) and then categorizing common factors from the key issues. This research categorized key satisfiers and dissatisfiers into 33 factors, which were from 402 critical incidents described by 261 respondents. Eleven factors (response to service failures, food taste and quality, attention paid to customers, coupon/mileage point/discount card, customer’s ordinary requests, waiting, food diversity, food price, facility sanitation, checking out, customer’s special requests) were classified into core service, which required maximum management not regarding the level of customer satisfaction. Six factors (employee attitude, event, education and explanation, complementary food, customer’s mistakes, attention paid to children) were classified into quality service, which required differentiation strategy management. Finally, nine factors (speed of food service, employee’s mistakes, food sanitation, atmosphere and interior, seating, forcing orders, parking, other customers, reservations) were classified into basic service, which required minimum management at the level of the industry standards.

  This research was conducted in order to present the strategies of implementing the logistics information system for effective logistics cost management with the case study of a leading global company. The strategy for effective logistics information sys

  본 연구는 호텔에서 방 예약을 받는 시스템에서, 전술적으로 방의 등급을 정해 예약을 받는 방 배정 문제에서, 효과적인 절차를 총 수익에 관련되는 여러 가지 요소들을 고려하여, 총 수익을 최대화하는 알고리즘을 개발하였다. 이익을 최대화하고, 자원들의 효과적인 배분을 위해서 먼저 시장의 차별화가 어떻게 다르게 형성되는가를 분석하고, 이 결과를 전략적인 계층 방 분배 문제를 해결하는 데에 적용하였다. 하룻밤을 지내는 손님을 위한 예약에서는 동적인 모델링(

In this paper we develop an efficient procedure for solving the tactical-level room allocation problem for hotel industry by incorporating other sources of revenue into overall Revenue Management (RM) system. To maximize profits and allocate wisely available resources, first, determine how different market segments contributed. And apply this to an efficient procedure for solving tactical-level room allocation problem for the hotel industry by combining the dynamic model for handling single-night reservation requests and the static model for handling multi-night reservation requests.

This study examines the relationship between multiple sales force management practices and performance within each of Miles & Snow (1978)'s strategy types and Walker & Ruekert (1987)'s strategy types. The findings are as follows First, Prospectors seem to

본 연구결과 독도의 식물종은 총 1문 3강 21목 29과 50속 48종 1아종 9변종 1품종으로 총 59종류가 생육하는 것으로 밝혀졌다. 동도의 경우 유채와 소리쟁이 등의 귀화식물이 넓은 면적에 분포하고 있으며. 독도 식생으로 보이는 갯제비쑥, 돌피, 땅채송화, 섬갯장대, 섬기린초 등이 피해를 받고 있다. 서도의 경우 등산로가 풍화작용으로 많이 훼손되어 상당히 위험하며, 섬정상부에서 북서쪽 아래로 왕호장근이 군락을 이루고 있다. 섬에 있는 나무로는 사철나무, 섬괴불나무 등이 있으며, 식재된 수종으로 해송과 무궁화가 현재 생육하고 있다. 독도에서 조사된 특정식물종은 참나리, 갯까치수영, 왕호장근 3종이며, 그 중 정밀생태종은 왕호장근 한 종으로 조사되었다. 독도는 귀화식물, 무분별한 건물의 건립과 조림사업으로 인하여 많이 훼손이 되었으며, 이에 대한 복원방안이 필요하다. 이를 위해서는 장, 단기적인 식생복원계획과 학제간의 연구. 지역단체의 관심이 필요하다.

This study examines the relationship between multiple sales force management practices and performance within each of Miles & Snowꡑs strategy types(1978) and Walker & Ruekertꡑ s strategy types(1987). The findings are as follows : First, Prospectors seem to be associated with increased performance when they are utilizing a relationship selling strategy, internal sales force, moderate levels of supervision, outcome-based control system and incentive-oriented compensation system. Second, Analyzers seem to be associated with increased performance when they are utilizing a relationship selling strategy, internal sales force, outcome-based control system to deal with the instability in their strategic focus. Third, Low Cost Defender seem to be associated with increased performance when they are utilizing a relationship selling strategy, external sales force, low levels of supervision, outcome-based control system and salary-oriented compensation system. Fourth, Differentiated Defenders seem to be associated with increased performance when they are utilizing a relationship selling strategy, high levels of supervision, balanced(outcome+behavior) control system and salary-oriented compensation system.