현재 터치스크린은 핸드폰, 태블릿 PC 등 다양한 디바이스에 활용되고 있으며, 사람들은 터치스크린을 통해 다양한 동작과 시각적 경험을 하게 되었다. 본 연구에서는 터치스크린이 제공하는 동작, 시각적 경험이 기존 행동-태도의 연합으로 인해 사람들에게 어떤 영향을 미칠 수 있을지 알아보고자 하였다. 선행 연구들은 특정 행동이 사람들의 태도에 영향을 미친다고 주장하였고, 특히 접근-회피 행동은 다양한 방면에서 사람들이 사회적, 개인적으로 기존에 가지고 있던 태도에 영향을 주는 것으로 알려져 있다. 터치스크린에서의 동작은 접근-회피 경험을 가능하게 하므로 이 행동이 사람들의 태도에 어떤 영향을 미치는지 살펴볼 필요가 있다. 실험1에서는 터치스크린에서의 드래그 동작과 접근-회피 행동을 연합시킨 후, 제품에 대한 선호도와 구매의향을 살펴보았다. 그 결과, 접근 드래그를 했던 제품이 회피 드래그를 했던 제품보다 선호도와 구매의향 모두 높은 것으로 나타났다. 실험2에서는 행동을 배제한 접근-회피의 시각적 경험만을 제공하였을 때도 동일한 효과가 발생하는지 살펴보고자 하였다. 그 결과, 시각적으로 접근했던 제품이 회피했던 제품보다 선호도와 구매의향 모두 동일하게 높은 것으로 드러났다. 터치스크린에서의 팔의 움직임(실험1)과 접근-회피 경험의 지각(실험2)이 사람들의 제품에 대한 태도에 영향을 준다는 것을 알 수 있었다. 이는 모바일 혹은 온라인 쇼핑 상황에서 터치스크린 인터페이스 디자인 설계에 사람들의 행동과 지각이 중요하게 고려되어야 할 요소임을 제시한다.

There are lots of duplicative components in the glyph blocks of Maya hieroglyphs. Some of them are used to double the meaning or sound value of the original components. Some of them are just the aesthetic consideration of scribal which does not affect the significance of the original components. This phenomenon, which was discovered by earlier Maya epigraphers, still needs researches on its causes and substitution patterns. This essay discussed these two issues based on the rearrangement of the glyph blocks containing duplicative components. From the perspective of graphic structure, the doubling phenomenon existed in both syllabic signs and glyphs. There are two reasons for the doubling phenomenon as such. The redundancy and simplification of signs lead to the sign-internal duplication. The unique spelling rule of Mayan language lead to the repetition of the syllabic signs. From the perspective of glyphs, the doubling phenomenon existed in both compound graphs and couplets which are caused by the recombination of glyphs. The substitution patterns of these phenomenon are the use of doubling signs, underspelling, choosing different variants of the same syllabic sign, and sharing components. All of these four substitution patterns can function both in the glyph-internal and between different glyphs.

국내 고도성장기 이후 본격 건설되기 시작한 사회 기반 시설물은 노후화가 빠르게 진행되고 있다. 특히 사고 발생 시 대량 인명 피해로 직결될 수 있는 교량, 터널 등의 대형 구조물들에 대한 안전성 평가가 필요하다. 하지만, 기존의 유선 센서 기반의 SHM을 개선한 무선 스마트 센서네트워크는 짧은 신호도달거리로 인해 경제적이고 효율적인 시스템 구축이 힘들다. 따라서 LoRa LPWAN시스템은 사물인터넷의 확산과 더불어 저전력 장거리통신이 각광을 받고 있으며, 이를 구조건전성 모니터링에 응용함으로써 경제적이면서도 효율적인 SHM 구축이 가능하다. 본 연구에서는 LoRa LPWAN의 구조건전성 모니터링에 적용 가능성을 검토하고 비면허 통신 대역을 사용함으로 인해 발생하는 채널간의 충돌을 해결하면서 대역폭을 효율적으로 활용할 수 있는 채널 기반의 LoRa 네트워크 운영방법을 제안한다.

해양법협약 제97조에 따라 공해상에서 발생한 충돌 또는 기타 항행사고에 대한 형사관할권은 가해 선박의 기국 혹은 가해 선원 국적국에서 행사한다. 그러나 이 해양법협약 규정은 고의범까지 포함하는 지의 여부, 편의치적 기국의 관할권 불행사 및 충돌로 인한 해양오염사고의 경우 기타 항행사고에 포함되는 지에 대하여 명확하게 규정하고 있지 않다. 우리나라는 영해이원에서 발생한 충돌사고와 관련하여 외국선박이 가해 선박인 경우 충돌 후 피해 선박에 대한 구조를 이행하지 않고 도주한 경우에도 해양법협약 제97조에 따라 공소권 없음 처분과 판결을 해 왔다. 그러나 이와 같은 형사관할권 관련 처분과 판례가 관행으로 굳어지게 되면 우리 연해를 통항하는 외국운항자들의 경각심 약화, 수사기관의 사기저하, 더 나아가 국민의 생명과 재산에 대한 국가의 보호기능 약화를 초래할 수 있다. 이 논문에서는 해양법협약 제97조와 관련한 법적 문제와 국내외 유사사례의 집행사례를 비교 검토하고, 법리상 충돌 가능성과 해상교통질서 확립과 국민보호를 위한 보충적 형사관할권의 필요성에 대하여 고찰하였다.

2017년 9월 23일, ITLOS는 가나와 코트디부아르 간 해양경계획정 분쟁에 대한 판결을 내렸다. 그 이전 2015년 4월 25일에는 분쟁 수역에 대한 ITLOS의 잠정조치 명령이 있었다. 잠정조치 명령에서 코트디부아르의 주장이 받아들여진 것과 달리 본안 판결에서는 가나에게 유리한 결과가 나왔다. ITLOS 특별재판부는 코트디부아르의 잠정조치 신청을 일부 수용하여 가나의 새로운 시추행위를 금지하는 잠정조치 명령을 내렸다. 코트디부아르가 해양환경 보호와 관련하여 신청한 것은 기각하면서도, 가나에게 해양환경에 대한 중대한 손해를 방지하기 위해 시추와 관련된 모든 활동들을 엄격히 감시하도록 명령한 것이다. 이것은 당사국 모두에게 분쟁수역의 해양환경에 대한 중대한 손해를 방지할 의무를 부과한 것이다. 이 사건의 또 다른 시사점은 본안 판결의 법적 구속력을 확인한 사건이라는 것이다. ITLOS 특별재판부가 정한 원칙을 적용해 양국간 해양경계를 획정하니 종래의 경계선과 큰 차이가 없었다. 이러한 결과에 대해 가나는 만족스러워한 반면, 코트디부아르도 승복할 수밖에 없었다. 그 이유는 물론 이 재판이 국제법의 원칙에 따라 진행되었기 때문이다. 이처럼 국제재판은 그 결과가 나오면 돌이킬 수 없기 때문에 국제재판을 통한 분쟁의 해결은 신중한 접근이 필요하다.

In the SW industry, the diversification of global markets and technology trends are changing due to the emergence of new services, and IT companies are in need of strategic change different from the previous one. In this study, SWOT analysis was performed by extracting the internal environmental factors and external environmental factors through the previous studies to improve the project performance competence of small IT companies, and the SWOT Matrix was reconstructed through the pairwise comparison. Based on this, the purpose of this research was to propose the project performance competency improvement plans for small IT companies based on importance and priority, and the following four strategies were derived from the result of SWOT-AHP analysis. SO strategy was drawn in direction to invest R & D in new SW industry to enhance technology competitiveness of SMEs in order to develop SMEs, and in order to secure competitiveness of SW industry, WO strategy is drawn the cultivation of professional technical manpower through SW policy. ST Strategy presented technical management through SW system improvement policy to improve SW environment, and WT Strategy presented awareness training on the construction and necessity of project management system construction. Using the strategies presented in this study, it is expected that the managers of small IT firms will be presented as references to measure the performance competence factors of current organizations and company organizations.

시간과 지리, 문화, 제도, 언어의 장벽을 넘어 초월적 선교가 가능한 오늘날 그 기회와 방법은 너무도 많지만, 그에 적합한 선교의 혁신이 절실히 필요하다. 새로운 선교 패러다임을 받아들여 첨단 과학 기술의 발달과 그에 따라 급변하는 시대적 상황을 올바로 이해하고 그에 적합한 선교사 교육 훈련으로 대처해야 한다. 이 연구의 목적은 스마트 선교훈련 시스템의 중요성과 특성들을 알아 볼 뿐만 아니라, 이 방법이 선교 현장에서 스마트하게 활용 될 수 있는 지 알아보는 것이다. 이 연구는 새로운 선교사 교육 패러다임으로서의 스마트 선교사 훈련이 어떻게 세계 선교의 효과를 높일 수 있는지 검토하고, 혁신적 IT 방법을 활용한 스마트 선교전략들을 소개하면서 Semi-O2O 미션 퍼스펙티브의 유의미한 훈련 효과 및 그 이점을 검토하였다. 인공지능이 아닌 인간 선교 사역자의 노력을 중심으로, 아날로그와 디지털을 균형 있게 조화시켜 온-오프라인 등의 여러 채널들을 오가며 그 장점을 극대화 하여 이 모든 것을 선교지에 적용하는 훈련이다. 이 연구를 통해 온라인과 오프라인 세계 사이의 차이점을 인식 하고 상호 통신 및 상호작용을 활성화하기 위해 두 세계를 자유롭게 통합하거나 각각을 개별적으로 구분하여 탄력적으로 활용 하면 글로벌 선교에 도움이 됨을 발견하였다. 또한 첨단 과학기술과 관련하여 그에 적합한 퍼스펙티브 쉬프트를 통한 지성, 감성, 진정성을 담은 혁신적 IT 선교사 훈련이 선교 사역의 효율성을 높여 줌을 알게 되었다. 이 접근법은 앞으로도 파송 전 선교사 훈련에 큰 도움이 되어 시대적으로 더욱 스마트한 선교가 가능하게 할 것이다.

이 글은 최근 관심이 높아지고 있는 불교의례의 발전 방안을 다룬 글이다. 특히 무형문화재 제도 속에서 불교의례의 위상을 살핀 후 나갈 방향을 찾아보았다. 먼저 무형문화재로 지정된 불교의례의 현황을 살폈다. 국가나 시도 무형문화재 지정 종목 중에서 불교 관련 종목이 차지하는 비중은 높지 않다. 국가 무형문화재가 수륙재 중심이라면 시도 무형문화재는 영산재 중심이다. 따라서 시도 무형문화재로 수륙재가 추가 지정될 가능성이 높다. 또한 다비의식, 이운의식 등 다양한 불교의식도 지정될 수 있을 것이고, 보편성을 강조하고 있는 무형문화재 정책을 바탕으로 하면 널리 행해지고 있는 사십구재도 지정될 수 있다. 다음으로 불교의례를 담당하고 있는 어산집단에 대한 관심을 갖자고 했다. 무형문화재 지정 기준을 살핀 결과, 지정 기준은 어산 집단의 특성에 모두 부합한다. 불교 무형유산 연구자들이 어산 집단에 대한 연구를 바탕으로 하여 문화재청에 정책 제안이 가능한 부분이다. 어산의 계보에 대한 연구는 필수적이다. 과거 어산의 계보에 대한 연구뿐만이 아니라 현재 활동하고 있는 어산 계보까지 살펴야 한다. 아울러 각 지역에서 어산들이 자체적으로 모여 설립 운영하고 있는 다양한 교육 기관까지 포함한 조사 및 연구가 선행되어야 할 것이다. 무엇보다 불교계 내부의 인식 전환이 필요하다. 그래서 불교 무형문화재 추가 지정을 위해 공동체성의 확보, 새로운 의미망 부여하기, 조직의 정비, 불교학계의 연구 확산 등이 필요하다고 했다. 이러한 연구의 기저에는 무형유산을 바라보는 불교계 내부의 인식 전환이 있어야 한다. 과거보다는 나아졌지만 ‘의례를 맡은 스님들에 대한 편견’, ‘불교음악 무용을 감당하고 있는 스님들에 대한 가치 폄하’ 등이 개선되어야 한다. 부처님께 올리는 인간의 간절한 소망을 종합예술로 표현한 불교의례의 가치를 인식하고 소중하게 여길 때, 불교 무형유산은 무형문화재 지정이나 그에 버금갈 사회적 대우를 받을 수 있다.

Introduction Consumer ethical behaviors regarding social impact, environmental concern, and ethical practices for the buyer/seller dyad has become a vital issue. A large number of consumers have the willingness to be activists to address potentially threatening environmental problems with foresight (Atkinson & Rosenthal, 2014). Consumers with environment awareness have begun to consider the environmental claims of products, such as environmental protection certification (do Paço & Reis, 2012) and production process with environmental protection regulations (Yoon & Kim, 2016). All such information effectively spreads the environmental protection knowledge to help consumers identify the environmental features of the product (Leonidou, Leonidou, Palihawadana, & Hultman, 2011), and then to conduct consumption behaviors with ethical/moral concerns. However, the related research to examine the relationships between consumer ethical behaviors and their attitudes toward environmental information disclosure in advertising in Asian countries is few. This study’s main purpose is thus to understand how environmental information disclosure in advertising influences consumers’ attitudes toward the brand and their ethical behaviors. Literature Review Mitchell, Balabanis, Schlegelmich, and CornWell (2009) argues that all direct or indirect consumer actions that could make businesses or other stakeholders to lose money or reputation are viewed as consumer unethical behaviors. Consumers’ (un)ethical behaviors would be influenced by their moral principles and standards as they obtain, use, and dispose of goods and services (Muncy & Vitell, 1992). First, according to the equity theory, brand equity will increase the relationship intention between sellers and buyers. Those consumers with a high perception about product value or brand equity would tend to build a positive relationship with sellers, and thus their ethical behaviors would be influenced (Chang & Lu, 2017). Consumers’ ethical consumption depends on the equity of the profitability of the seller and this study proposes that brand equity has significant positive effects on consumer ethical behavior (H1). Second, environmental advertising claims refer to the classification of environmental claims in advertising with various environmental protection information about products (do Paço & Reis, 2012). Chan, Leung, and Wong (2006) state the two types of environmental advertising claims. Substantial environmental claims focus on the substantial benefits of products for the environment and the positive impacts of enterprises on the environment in order to substantially maintain or enhance consumers’ understanding of products with environmental awareness (Chan, 2000). Associated environmental claims feature advertising that do not have a direct connection with the products or production of enterprises; instead, they reveal an enterprises’ concern about environmental protection topics through environmental protection activities or topics regarding the conservation of the ecosystem, in order to indirectly trigger the consumers’ positive image and reactions to the enterprises or brands (Chan, 2000). Different environmental advertising claims would have different extents of impact on consumers’ attitude towards advertising and the product (Chan et al., 2006). Chan (2000) states that substantial environmental claims are more persuasive than associated claims, as the advertising of the former could directly publicize the specific environmentally-friendly measures in products or production process. The hypotheses are thus submitted: environmental advertising claims have significant positive effects on brand equity (H2.) and the impact power of substantial environmental claims on brand equity is stronger than those of associated environmental claims (H3). Third, eco-labels provide the information of products toward the environment influence during their life cycles (Atkinson & Rosenthal, 2014; Chekima, Wafa, Igau, Chekima, & Sondoh, 2016) and the claims regarding the eco-features, production, and constituents of the products (Atkinson & Rosenthal, 2014). Maniatis (2016) argues that eco-labels could clearly reveal the economic and ecological benefits of products and help consumers make purchase decisions. Specific claims, such as marks, pictures, or signs, could clearly convey information about the products, which make it easy for consumers to understand. Therefore, hypothesis 4 is submitted: environmental advertising with eco-labels has a significant positive effect on brand equity (H4). Method This study used the 2x2 factor experiment to create four situations through two types of environmental advertising claims (substantial and associated environmental advertising claims) and two types of eco-labels (available/unavailable). The manipulation checks with regards to the constructs of environmental advertising claims and eco-label were shown to be successful through a pilot test. On the other hand, this study selected 14-items of Muncy and Vitell’s (1992) scale to measure consumer ethical behaviors. The measuring items of brand equity were taken by Yoo and Donth’s (2001) three-dimensional scale, containing brand awareness/associations, perceived quality, and brand loyalty. Moreover, 294 valid questionnaires were retained in the formal survey via electronic questionnaire survey. Females accounted for 50.7%. Those aged less than 25 occupied a larger proportion (50%), followed by those aged from 26 to 35 (21.8%). The samples with a college education or above accounted for 92.5%. Additionally, the component reliability, convergent and discriminant validity were also confirmed (Bagozzi & Yi, 1988; Fornell & Larcker, 1981) due to the results of confirmatory factor analysis (CFA) by Lisrel 8.7. Results and Conclusion Based on the ANOVA results, first, environmental advertising claims had significant effects on awareness/association, perceived value, and loyalty. The effects of substantial orientation on brand equity were significantly stronger than that of associated orientation claims. H2 and H3 were fully supported. That is to say, substantial environmental advertising claims could reveal enterprise efforts to protect the environment and inform consumers that the substantial benefits for the ecosystem are embodied in their products. If enterprises want to disclose information about their social responsibility or to convey the contribution of their products toward environmental protection, direct environmental advertising claims related to product features and production processes should be considered. Second, eco-labels significantly affected on awareness/association, perceived value, and loyalty; hence, H4 were supported. Eco-labels verified by a third-party public notary office could enhance brand equity. As eco-label information regarding environmental protection enterprises and products want to convey, consumers can comprehend and evaluate such environmental advertising through the mark of eco-labels in triggering their positive attitude and value toward the brand. Third, this study also found that the interactive effect of environmental advertising claims and eco-label on the awareness/association dimension of brand equity was significant. Consumers are more likely to receive information from the environmental advertising with a substantial claim and eco-label than other sets, and then their perceptions toward that brand awareness and brand association could be improved. Forth, each dimension of awareness/association, perceived value, and brand loyalty had a significant positive effect on consumer’s ethical behaviors by using structural equation modeling (SEM) via Lisrel 8.7; H1 therefore were supported. That is, consumers’ perceived enterprise efforts related to protecting the environment would improve consumers’ ethical behaviors. If advertising could fully and effectively convey the environmental protection information embodied in products, consumers would know that the products are beneficial for society and ecosystems, and thus they would enact ethical activities in the marketplace. Finally, future studies can use random sampling to improve the sample representative. Product type can also be included into the research model in future studies to consider the different product features how to influence the effects of environmental advertising claims and eco-labels on the consumers’ attitudes and behavior decision.

To remain competitive in the realm of the Internet, developers of new business models not only have to take into account the behavior of online consumers, but also their misbehavior. Today, companies are faced with special challenges regarding consumer misbehavior, particularly in the segment of online content providers (e.g. Netflix, Amazon Prime Video, etc.), where it has become a common practice to share an account with multiple persons, while only one of them is the rightful owner. Such misbehavior may lead to negative consequences, such as direct and indirect financial performance implications, increased workload to deal with dysfunctional customer behavior, underestimated membership, and a lack of understanding the true customer base (Harris & Raynolds, 2003; Hwang et al., 2009). Therefore this study investigates account sharing as a part of customer misbehavior with a qualitative approach to identify customers’ reasons for account sharing. Thereby this investigation makes meaningful implications for companies (e.g., Netflix) and research alike.

Relationship between consumers and brands has become an important issue both for managers and marketing scholars (Fournier 1998, Fournier et al 2012,Alba and Lutz 2013, Loureiro 2015). This becomes even more important when brands misbehave. This paper studies the situation in which consumers are disappointed with the brand and feel hate toward it. Building on the Triangular Theory of Hate (Stenberg 2003), a qualitative and quantitative content analysis of 349 posts written on a facebook public group, is performed. The goal of the analysis is twofold: i) understanding which are the more recurrent types of hate for consumers and its causes; ii) testing, in light of the expressing writing theory, whether writing and sharing their brand hate online is a way for consumers to vent away their feelings and hence to restore their wellbeing. Results show that consumers mainly experience burning hate that is composed by anger, disgust and devaluation and wish the brand death. Also, given the specific relationship consumers have with the brand, the catharsis effect does not take place for them.

Although wellness may represent a status symbol in some contexts, recent studies have pointed that healthy food remains largely associated with a negative social image (Stead, McDermott, MacKintosh, & Adamson, 2011). This negative perception may very well represent a hindering factor to the adoption of healthy food by a large number of people and contribute to the health and economic problems associated with high BMI. This paper investigates whether the social status of healthy food can be improved. Manipulating the number of followers on a social media account, we study how this social validation cue can stimulate consumers to eat more healthily. Furthermore, we explore the mechanism that may lead to positive consumer responses towards the message and the healthy food. A between-subject experiment on 290 individuals aged between 17 and 65 shows that the process relies on social influence driven by the influence of presumed influence (i.e., an individual’s perception that a message strongly influences others and consequently impacts his/her own reactions to the message (Noguti, & Russell, 2014)). Implications for the promotion of well-being behaviors are discussed.

In the last few years, the attention on false and misleading communications regarding company’s commitment towards the environment – a practice known as greenwashing – has drastically increased. Greenwashing has several consequences for companies: it deteriorates brand reputation and trust (Duan and Jie, 2013), increases consumer skepticism (Delmas and Burbano, 2011), reduces purchase intentions (Murray and Vogel 1997; Swaen and Vanhamme 2004, 2005), and erodes investor’s confidence in environmentally friendly firms (Delmas and Burbano, 2011). Indeed, private investors are interested in CSR and look for information about it (Cellier et al., 2016; Nath, et al., 2013) but little is known about the consequences of greenwashing on private investments. Moreover, greenwashing often happens because of the bad management of the supply chain and various company’s faults are related to the difficulty to manage it (Crane et al., 2014). The aim of this research is to investigate how greenwashing affects intention to invest depending on the involvement of the supply chain. In two experiments we compared three types of greenwashing, which vary according to the supply chain role in the misconduct and the declared CSR commitment of the company. We call indirect greenwashing when a company that declares to be CSR committed is accused of greenwashing because it purchases raw materials or services from a supplier that does not meet sustainability standards (e.g. child labor, environmental damages). Conversely, a company that does not follow its CSR talk because of its own production procedures is an example of direct greenwashing. We also propose a third category of greenwashing, which we called vicarious greenwashing: when the misconduct and the relative accusation regard a company’s supplier, but the company does not claim to be sustainable (so it’s vicariously affected). A scenario-based experimental design (n =107) asked participants to indicate the intention to invest on a company accused of direct greenwashing (vs. indirect vs. vicarious). Results showed that direct greenwashing is particularly detrimental on investment intentions, especially compared to vicarious greenwashing, but not compared to indirect greenwashing (even if the means were lower). This result suggests that greenwashing is detrimental for investments even when the company does not perform the misconduct. A second experiment (n = 202) investigated whether the declared control on the supply chain affects intention to invest when the company is involved in greenwashing. Direct greenwashing was the more detrimental for investments, but, when companies declared high control on the supply chain, greenwashing significantly decreased intention to invest, so that in high control condition direct greenwashing did not differ from vicarious and indirect greenwashing. These results show how the involvement in greenwashing affects investment intentions of private investors and expand our knowledge on the consequences of greenwashing, so far mostly investigated from the consumer side. We show that greenwashing has potential disruptive consequences from a broader perspective, because it reduces stakeholders’ willingness to invest, even when the misconduct is attributable to a supplier.

This study identifies the best gift ever as a new type of gift with specific characteristics that make it different from the ideal, „perfect gift‟. For this, we draw on consumers‟ lived experiences to understand the underlying traits of their most cherished gifts. This understanding is of great importance for retailers, who strive to assist consumers on their search for the „perfect gift‟ (Mintel, 2015). As Belk (1996) suggests, the „perfect gift‟ involves sacrifice, altruism, luxury, surprise and is uniquely appropriate for the recipient. Although this concept has been widely used in the literature, there remain two main limitations to address. First, existing work focused on the „perfect gift‟ is conceptual and considers this type of gift in its ideal form, thus neglecting actual experiences of givers and receivers as consumers of their most special gifts. Although some empirical research exists around the subject (Tuten & Kiecker, 2009), these studies assume the „perfect gift‟ conceptualisation proposed by Belk (1996) or suggest that “the „perfect gift‟ metaphor is not always an accurate prototype for giving” (Otnes, 2018, p.222). In addition to this, the retail environment has changed considerably since Belk‟s (1996) work. The new digital world reconfigures the definitions of gift-giving contextualised in a pre-digital landscape (Belk, 2013; Otnes, 2018), raising questions for example, of whether digital gifts can be perfect (Belk, 2013). In order to address these concerns, we propose to study participants‟ experiences of their best gift ever (both given and received); to this effect, we conducted 27 face-to-face semi-structured interviews. We did not prompt participants with any characteristics of the „perfect gift‟ from the literature but rather focused on capturing participants‟ insights about their best gift ever in their own terms. While we drew insights on the categorisation of the perfect gift proposed by Belk (1996), we adopted an interpretivist perspective allowing themes to emerge from the data (Holbrook & O‟Shaughnessy, 1988). Our findings show that the best gift ever might not be perfect but it is attainable and proposed as a new concept to understand gifts. This extends existing research beyond the notion that "the perfect gift, like most perfection, remains an ideal more than a reality in our gift giving" (Belk, 1996, p.76). Our analysis suggests that the best gift ever is: 1) experiential (i.e. symbolic meanings are associated with the shared giver-receiver experience), 2) memorable (i.e. the experience is remembered vividly and gift meaning evolves overtime); and 3) delightful (i.e. experience of deep emotions of delight, excitement and pleasure). Finally, although the best gift ever shares characteristics with those of the perfect gift including appropriateness, sacrifice, altruism and luxury, our data shows that these characteristics defining the ideal perfect gift (Belk, 1996) are not necessarily met by the best gift ever in most cases. That is, not all of these traits were simultaneously present within the same best gift ever experience and some of them were not important for our participants. Practitioners could support customers in the creation of the best gift ever by helping to build memorable and delightful gift experiences, the value of which can be enhanced over time.

The twenty-first century has been shaped by various catastrophes and scandals of companies which negatively influence the consumers’ perception of the firm. As a result, consumers nowadays are more skeptic and expect transparent information from companies such as details on product origin, labor standards and environmental aspects. Companies can profit from greater transparency on an organizational level through the improved interaction with their employees and business partners (Parris et al., 2016). Hultman and Axelsson (2007) propose that increased transparency by a company could have not only positive, but also negative results. Furthermore, consumers, too, are expected to participate in change towards more societal responsibility (Vitell, 2015). Thus, the purpose of this research is to investigate the influence of a) relevant types of corporate transparency and b) potential consequences on consumer attitudes and behavior such as perceived credibility, skepticism and purchase intention that can lead to consumer responsibility. This research applied a mixed-methods design in the context of the fashion industry. The findings of Study 1 (in-depth interviews) indicate that the two most relevant types of corporate transparency are supply chain transparency and cost transparency. In Study 2 (scenario-based experiment), these two types of transparency were tested for their effects on credibility and skepticism. Building on Information Processing Theory of Consumer Choice, the experiment showed that corporate transparency has a positive influence on the perceived credibility of a company and thereby decreases consumer skepticism. In contrast, it doesn’t have an influence on the consumer’s felt responsibility. Moreover, corporate transparency has a positive influence on the consumer’s responsible purchase intention. It is important to note, though, that the two types of transparency do not yield different results. In other words, as long as a company provides more infor-mation than commonly expected, e.g. on the production sites or on labor costs, perceived credibility of the company and, thus, consumers’ purchase intentions can be increased.

Introduction Consumer ethical behaviors regarding social impact, environmental concern, and ethical practices for the buyer/seller dyad has become a vital issue. A large number of consumers have the willingness to be activists to address potentially threatening environmental problems with foresight (Atkinson & Rosenthal, 2014). Consumers with environment awareness have begun to consider the environmental claims of products, such as environmental protection certification (do Paço & Reis, 2012) and production process with environmental protection regulations (Yoon & Kim, 2016). All such information effectively spreads the environmental protection knowledge to help consumers identify the environmental features of the product (Leonidou, Leonidou, Palihawadana, & Hultman, 2011), and then to conduct consumption behaviors with ethical/moral concerns. However, the related research to examine the relationships between consumer ethical behaviors and their attitudes toward environmental information disclosure in advertising in Asian countries is few. This study’s main purpose is thus to understand how environmental information disclosure in advertising influences consumers’ attitudes toward the brand and their ethical behaviors. Literature Review Mitchell, Balabanis, Schlegelmich, and CornWell (2009) argues that all direct or indirect consumer actions that could make businesses or other stakeholders to lose money or reputation are viewed as consumer unethical behaviors. Consumers’ (un)ethical behaviors would be influenced by their moral principles and standards as they obtain, use, and dispose of goods and services (Muncy & Vitell, 1992). First, according to the equity theory, brand equity will increase the relationship intention between sellers and buyers. Those consumers with a high perception about product value or brand equity would tend to build a positive relationship with sellers, and thus their ethical behaviors would be influenced (Chang & Lu, 2017). Consumers’ ethical consumption depends on the equity of the profitability of the seller and this study proposes that brand equity has significant positive effects on consumer ethical behavior (H1). Second, environmental advertising claims refer to the classification of environmental claims in advertising with various environmental protection information about products (do Paço & Reis, 2012). Chan, Leung, and Wong (2006) state the two types of environmental advertising claims. Substantial environmental claims focus on the substantial benefits of products for the environment and the positive impacts of enterprises on the environment in order to substantially maintain or enhance consumers’ understanding of products with environmental awareness (Chan, 2000). Associated environmental claims feature advertising that do not have a direct connection with the products or production of enterprises; instead, they reveal an enterprises’ concern about environmental protection topics through environmental protection activities or topics regarding the conservation of the ecosystem, in order to indirectly trigger the consumers’ positive image and reactions to the enterprises or brands (Chan, 2000). Different environmental advertising claims would have different extents of impact on consumers’ attitude towards advertising and the product (Chan et al., 2006). Chan (2000) states that substantial environmental claims are more persuasive than associated claims, as the advertising of the former could directly publicize the specific environmentally-friendly measures in products or production process. The hypotheses are thus submitted: environmental advertising claims have significant positive effects on brand equity (H2.) and the impact power of substantial environmental claims on brand equity is stronger than those of associated environmental claims (H3). Third, eco-labels provide the information of products toward the environment influence during their life cycles (Atkinson & Rosenthal, 2014; Chekima, Wafa, Igau, Chekima, & Sondoh, 2016) and the claims regarding the eco-features, production, and constituents of the products (Atkinson & Rosenthal, 2014). Maniatis (2016) argues that eco-labels could clearly reveal the economic and ecological benefits of products and help consumers make purchase decisions. Specific claims, such as marks, pictures, or signs, could clearly convey information about the products, which make it easy for consumers to understand. Therefore, hypothesis 4 is submitted: environmental advertising with eco-labels has a significant positive effect on brand equity (H4). Method This study used the 2x2 factor experiment to create four situations through two types of environmental advertising claims (substantial and associated environmental advertising claims) and two types of eco-labels (available/unavailable). The manipulation checks with regards to the constructs of environmental advertising claims and eco-label were shown to be successful through a pilot test. On the other hand, this study selected 14-items of Muncy and Vitell’s (1992) scale to measure consumer ethical behaviors. The measuring items of brand equity were taken by Yoo and Donth’s (2001) three-dimensional scale, containing brand awareness/associations, perceived quality, and brand loyalty. Moreover, 294 valid questionnaires were retained in the formal survey via electronic questionnaire survey. Females accounted for 50.7%. Those aged less than 25 occupied a larger proportion (50%), followed by those aged from 26 to 35 (21.8%). The samples with a college education or above accounted for 92.5%. Additionally, the component reliability, convergent and discriminant validity were also confirmed (Bagozzi & Yi, 1988; Fornell & Larcker, 1981) due to the results of confirmatory factor analysis (CFA) by Lisrel 8.7. Results and Conclusion Based on the ANOVA results, first, environmental advertising claims had significant effects on awareness/association, perceived value, and loyalty. The effects of substantial orientation on brand equity were significantly stronger than that of associated orientation claims. H2 and H3 were fully supported. That is to say, substantial environmental advertising claims could reveal enterprise efforts to protect the environment and inform consumers that the substantial benefits for the ecosystem are embodied in their products. If enterprises want to disclose information about their social responsibility or to convey the contribution of their products toward environmental protection, direct environmental advertising claims related to product features and production processes should be considered. Second, eco-labels significantly affected on awareness/association, perceived value, and loyalty; hence, H4 were supported. Eco-labels verified by a third-party public notary office could enhance brand equity. As eco-label information regarding environmental protection enterprises and products want to convey, consumers can comprehend and evaluate such environmental advertising through the mark of eco-labels in triggering their positive attitude and value toward the brand. Third, this study also found that the interactive effect of environmental advertising claims and eco-label on the awareness/association dimension of brand equity was significant. Consumers are more likely to receive information from the environmental advertising with a substantial claim and eco-label than other sets, and then their perceptions toward that brand awareness and brand association could be improved. Forth, each dimension of awareness/association, perceived value, and brand loyalty had a significant positive effect on consumer’s ethical behaviors by using structural equation modeling (SEM) via Lisrel 8.7; H1 therefore were supported. That is, consumers’ perceived enterprise efforts related to protecting the environment would improve consumers’ ethical behaviors. If advertising could fully and effectively convey the environmental protection information embodied in products, consumers would know that the products are beneficial for society and ecosystems, and thus they would enact ethical activities in the marketplace. Finally, future studies can use random sampling to improve the sample representative. Product type can also be included into the research model in future studies to consider the different product features how to influence the effects of environmental advertising claims and eco-labels on the consumers’ attitudes and behavior decision.

Purpose Increasingly Higher Education Institutions (HEIs) are facing uncertainties and pressures with a strong emphasis to differentiate from competitors with a clear offering to multiple stakeholders (Amber et al., 2016; Anctil, 2008; Chapleo, 2010; Hemsley-Brown and Oplatka, 2006). Universities in particular are viewed as “businesses” operating in a competitive global marketplace where differentiation plays a key role in attracting students and funding (Walton, 2005; Bunzel, 2007). One subject area that seems to address some of the uncertainties and pressures is the topic of corporate branding. Corporate branding can alleviate universities from a complex set of multi-faceted features (Hemsley-Brown and Goonawardana, 2007) which include among others, accreditation, tuition fees, positions in league tables and status in the global marketplace, and reinforce an institution’s unique selling point to multiple stakeholders, such as students, academics and funders (Whisman, 2009; Chapleo, 2010). Thus, a strong corporate brand can support, for example, charging higher tuition fees, recruiting leading academics and attracting students from underrepresented groups (Chapleo, 2010; Croxford and Raffe, 2015). Despite a move towards “marketisation”, it is unclear whether corporate branding has allowed universities to develop authentic, convincing brand identities, which would help to alleviate these pressures as HE, unlike the private sector, has typically less resources to implement branding strategies and has a tendency to be internally focused, unsure what is important for their brand and stakeholders (Jevons, 2006). The limited studies in this area call for more research and understanding into the application of corporate branding in the context of higher education (Anctil, 2008; Chapleo, 2010; Hemsley-Brown and Oplatka, 2006). Dibb and Simkin (1993: 26) discuss the branding variance of intangibility in different services placing “education” at the extreme end of the continuum questioning: ‘what is the product, the institution, the course; the experience or the qualification?’ It could be these different specialisms may be the very source of differentiation that can ensure the success of a HE corporate brand. Although ‘higher education and branding go back a long way’ (Temple, 2006: 15) those branding studies that have been conducted in universities have had limited application in specialised areas (Hankinson, 2004; Chapleo, 2011) such as the sciences or teacher education, as opposed to a business school where most marketing research is generally undertaken. Balmer and Liao (2007:368) point to other ‘institutional settings’ such as the Department of Music, at the University of York, which warrant a study with students into their identification with a university’s corporate brand. This highlights the complexity and challenges of managing multiple sub-brands within a corporate brand (Spry, 2014; Chapleo, 2015) and presents a unique opportunity for the research proposed which will consider relationships between a university corporate brand and sub-brand. As corporate branding can be described as the process of framing the organisation’s identity, which is derived from its culture, values, strategy and tangible cues (Balmer, 2001) it is brand identity that is the ‘unit of analysis’ (Uggla, 2006:78) and the focus of this study. Specifically, corporate brand identity relates to ‘what the organisation is and what it seeks to be’ (Abratt and Kleyn, 2012: 1051). Similarly Steiner et al. (2013: 411) maintain that a university’s identity is ‘who we are’. Since Albert and Whetten’s (1995) study on organisational identity and the authors’ claim that it is an evolving, collective phenomenon, there has been an increasing interest in institutional identity. Indeed, the link between corporate brand identity and shared values amongst stakeholders has been extensively documented (Harris and de Chernatony, 2001; Balmer and Gray, 2003, Kay, 2006; Chapleo, 2010). These ‘ bundle of values…’ (Balmer and Gray, 2003: 981) give the organisation its uniqueness and ‘….a sense of individuality’ (Harris and de Chernatony, 2001: 442). Balmer (2001) maintains that the values of an organisation’s identity as can be both tangible and intangible. However, with increasing competition in the marketplace and the rapid progress of modern technology organisations are looking to differentiate the emotional, rather than functional characteristics of their brand (Harris and de Chernatony, 2001). Gutman and Miaoulis (2003:106) describe these emotional values as those ‘that underlie important goals of students ….’ which ‘deal with the end states of our existence or the ultimate goals that people wish to achieve in their lives’ (Durvasula et al., 2011: 33). Thus the corporate brand becomes ‘the interface between the organisation’s stakeholders and its identity’ (Abratt and Kleyn, 2012: 1053) and a transition occurs from university identity to image (Steiner et al., 2013). It is therefore an organisation’s “values” that should correspond with the emotional needs of both employees and external stakeholders (Chapleo, 2010; Harris and de Chernatony, 2001). However, Steiner et al (2013) maintain that university faculties may not see themselves as part of the university’s overall identity which Brookes (2003:139) argues is due to marketing concepts being ‘theoretically uncomfortable’ for most academics or even ‘insulting’ (Waeraas and Solbakk, 2008). Traditionall, centralised corporate branding has played a less visible role in HE which has allowed different departments to develop strong brand identities of their own, referred to as the ‘house of brand approach’ (Hemsley-Brown and Gonnawardana, 2007: 946). This approach is one of three key branding strategies outlined by Ollins (1995) and Aaker and Joachimsthaler (2000), which relate to the discipline of brand architecture and is one which puts distance between the corporate brand and the businesses and products such as the Virgin Group. The second approach is that of the branded house where a single Masterbrand unites the company and its businesses and products, such as the Virgin Group. Hemsley-Brown and Gonnawardana (2007: 945) refer to this approach as ‘corporatization’ in universities and is when branding practices change and departments are encouraged to align their identity with that of the university; hence they lose their individual branding. This particularly affects departments operating in niche markets and presents a difficult challenge for universities where understanding and expressing a single identity ‘may be too complex and fragmented’ (Waeraas and Solbakk, 2009: 459) as multiple identities and values held by staff may provide uniqueness to the university. Jevons (2006) cites the University of Cambridge in the UK where the identity of their colleges is much more distinct than the entire University. The endorsed brand strategy is when a company’s businesses and products are endorsed with the corporate brand (Aaker and Joachimsthaler, 2000) and a common identity such as Courtyard by Marriott. Sub-brands are also part of the brand architecture arena and similarly to endorsed brands can stretch across products and markets with an offering that is different and new (Uggla, 2006). While Ollins (1995) did not distinguish between sub-brands and endorsed brands, Hemsley-Brown and Gonnawardana (2007) refer to university faculties/schools/departments as sub-brands where the university simply provides brand endorsement to the sub-brands. However, several authors maintain the difference between sub-brands and endorsed brands is subtle (Devlin, 2003); in the latter case the Masterbrand plays a far less dominant role than that of the former which allows the Masterbrand to compete in markets than would otherwise be the case (Hsu et al, 2014). If the Masterbrand is more distant as in the endorsed approach, it acts as ‘a powerful cushion against contamination and risk' (Hsu et al, 2014). Devlin (2003) cites the key reason for putting distance between the corporate brand and businesses and products as being to maintain relationships and indicate distinctive competencies to different target markets. For example, and in the context of HE, w hile a University has key stakeholders, such as the Government, the general public and media it would seem worthy of consideration that the corporate brand might shape different images for these stakeholders while allowing different specialisms, particularly those with strong but different external influences, to nurture relationships with specific target markets (Muzellec and Lambkin, 2008). Although clear brand architecture models have been developed over time in the literature there appears to be a conflict of views and a lack of context-specific approaches. For example Chapleo (2015) found in his research that university departments often displayed qualities of sub-brands for specific target markets. However, there is no literature that has applied these different brand architecture approaches to the context of a university and more specifically a particular area of specialism. Indeed Chapleo (2015:159), who maintains that brand architecture is an approach 'with which universities struggle’, calls for more research into its applicability. Responding to the identified gaps in the body of knowledge this research, which provides a unique insight into an under-researched area, seeks to examine a university’s identity, related values and considers the development of an operational framework. The framework will investigate the complex nature of corporate brands in the context of HE in order to identify a coherent and effective brand architecture (Aaker and Joachimsthaler, 2000) which signals a differentiated offering? Although Spry (2014) responded to these gaps by qualitatively exploring perceptions of staff and students in a UK university and found significant relationships between the corporate brand and sub brand there is a need for a quantitative study that examines the suggested relationships further. The context is a university in the Republic of Ireland (RoI) focusing on a College of Nursing. The findings will offer internal university management advice on how best to investigate and potentially manage multiple sub-brands and ensure consistencies and coherencies with the corporate brand. Therefore the following objectives for this study have been developed: • To explore perceptions of corporate brand identity-image by students in both the context of a university and that of a university department • To examine the role that corporate brand identity plays in shaping perceptions of emotional and functional values • To conceptualise a framework that university practitioners can assimilate in order to develop appropriate brand architectures. Research Design Conceptual Framework and Hypotheses In keeping with objectives developed in the previous section, the following conceptual model has been developed. So as to gain a more detailed understanding of the relationships highlighted in figure 1, including the strength of the causal relationships and differences, the follow three hypotheses have been developed: H1: University corporate Identity will positively influence Emotional Values H2: College identity will positively influence Emotional Values H3: Emotional Value will positively influence Functional Values In addition, two further hypotheses have been developed to test if emotional values act as a mediator between Identity and Functional Values. This will measure the importance of Emotional Values as a key element of branding strategies to be considered by University management: H4: Emotional Values mediate a positive relationship between University Corporate Identity and Functional Values H5: Emotional Values mediate a positive relationship between College Identity and Functional Values Method All validated items of the variables in the conceptual framework were heavily influenced by the work of Lages and Fernandes (2005). A total of 165 questionnaires were collected from final year undergraduate students and Masters students, studying at the College of Nursing, in a University in the RoI. The majority of respondents were female (84%) and aged 22 – 30 (76%). One respondent was dropped from the study after data cleaning and as a result, data from 164 respondents was used to test the hypotheses. Hair et al. (2010) maintain that a minimum sample size for a model with five or fewer constructs is 100. This study uses Amos 23.0 to test the model and Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM) will be employed to assess the model fit and test the hypotheses respectively. Further, this study follows the bootstrapping method developed by Preacher and Hayes (2008) to test the mediating role of Emotional Values. University and that of the College of Nursing in terms of values. Specifically, the questions posed to students will provide an understanding on how they view the University’s identity compared to that of the College of Nursing. This will also help us to understand how successful the university has been in implementing its corporate branding initiatives and whether or not the corporate brand values align with that of the School of Nursing. In other words, do College staff perform in a way that the University (identity) and the students (image) expect? More specifically, do the values of the University, and that of the College of Nursing align with those of the students or are they viewed as separate entities with different perceptions as a result? Therefore is there a gap between the communicated corporate HEI brand identity and understood image? Further, can any relationship be identified between the corporate brand identity and emotional and functional values? Specifically, we are interested to see if emotional values mediate a positive relationship between corporate brand identity and functional values. In addition, does this suggest a sub-culture (sub-brand) within the corporate brand? If this is the case is it possible that different specialisms may provide the very source of differentiation being sought by universities across the globe? It is proposed to develop and test a framework that can be applied to HE and other organisations where there may be different departments with different sub-cultures operating in different environments. HE institutions will be able to use the proposed framework as a mechanism to understand the interplay, relationships and identity-image of the corporate brand and sub- brands. This in turn will enable HEI’s to respond to findings and develop-refine HE branding strategies for future development to shape, direction, values, vision etc. and highlight the most appropriate brand architecture to develop. The framework will also offer corporate brands within and beyond the HE context on how to evaluate their corporate brand and ascertain whether a house of brands or branded house approach is suitable for long term development. Conclusion It is proposed that research will add to the limited studies in HE and corporate branding both in terms of context and furthering the concept of corporate brand identity and, in particular brand architecture where HE literature is virtually non-existent. This study will also contribute to educational branding theory through demonstrating an understanding of those values that are most important to students therefore advancing understanding the development of global ‘educational brands’. Future comparative studies could be conducted to assess the transfer potential of the proposed framework to national and international settings and make adaptations if required. This research forms part of a larger study and qualitative data has been collected from employees in the College of Nursing which would also support these findings. If time allows findings from this would also be presented at the conference.