Online communities are identified as people gathering online and communicating through the internet to share ideas, objectives, goals, without any geographical boundary. The growth of user-generated content created in online communities has transformed the way consumers search for and share information, particularly in the hospitality industry. Particularly, in the restaurant and food sectors due to the intangible nature of hospitality services, online reviews play an important role on consumer decisions. Furthermore, online reviews on restaurants are not only informational but also, they impact consumers’ choices regarding restaurants. Consequently, the nature of such user-generated content that is produced at a high speed and is diverse and rich should be treated and understood. This study proposes the first tailored BERTopic model together with sentiment analysis based on pre-trained BERT model that takes advantage of its novel sentence embedding for creating interpretable topics into the analysis of restaurant online reviews to determine how the customers elaborate their criteria in the context of certain experiences. An exploratory analysis is presented involving a large-scale review data set of 261,531 restaurant online reviews from 4 different countries retrieved from the eWOM community thefork.com. A broad list of the topics discussed by customers post-dining in restaurants is built. Insights into the behavior, experience, and satisfaction of the customers across the different restaurants are discovered. This approach and findings are encouraging hospitality managers in understanding customers’ perception, through which applicable marketing can be developed to attract and retain potential customers.

The long-term development of a mobile gaming application (app) depends on its continued use by its users. The aim of this study is to investigate the determinants of a mobile gaming app’s continuance intention among users. The expectation-confirmation model of IS continuance was used as the basic framework, to which bi-dimensional consumption emotions were added to help better explain satisfaction judgment and continuance intention in the context of mobile gaming app use. To test the expanded IS continuance model, we conducted an online survey among mobile gaming app users; 271 valid responses were collected. The data were analyzed using structural equation models (SEM). The effects of positive emotions (PE) and negative emotions (NE) were examined, respectively, in model 1 and model 2. Competing models (models 3, 4 and 5) were also examined in order to compare the proposed models. Both positive and negative emotions have a significant effect on the satisfaction of mobile gaming app users and their continued usage intention, a finding that represents an important contribution to the extension of technology continuance theory. Comparison with the IS continuance model shows that the new model can explain significantly more variance in continuance intention. This study presents two extensions to the expectation-confirmation model of IS continuance. First, this paper presents and tests a theoretical model, derived from the IS continuance model, in which emotions play an important role in measuring customer satisfaction and subsequent long-term behavioral intention. The proposed model can be used to predict the satisfaction and continuance intention of situations in which a consumer’s emotional expectations and reactions are a core part of the consumption experience. Second, we ground the expectation-confirmation model of IS continuance in the context of mobile gaming apps, which involves both utilitarian (cognitive) and hedonic (affective) components. This study offers insight into the role of emotions in forming continuance intentions toward mobile gaming app use in China, a topic that has not previously been investigated. The findings have important implications for practice in the mobile gaming app sector. Special attention should be given to users’ consumption emotions, since emotions have been found to be strongly related to satisfaction and subsequent continued usage intention. For instance, mobile games firms should make efforts to develop strategies to enhance game players’ positive emotions (such as feeling joyful, interested, cheerful, excited, active, attentive) during the games because game players’ emotional fulfillment leads to satisfaction and minimizes negative emotions (such as feeling distressed, ashamed, afraid, nervous, upset or lonely); such negative emotions have been shown to have a direct and strong effect on satisfaction as well as an indirect effect continuance intention via satisfaction.

On the basis of the protection motivation theory (PMT) research model, this study employed perceived moral obligation as a determinant to improve predictions of people’s intention to engage in energy savings and carbon reduction behavior aimed at mitigating the threat of environmental climate change through their protection motivation. The sample comprised 930 participants who completed self-reported questionnaire surveys in Taiwan. The empirical results of structural equation modeling indicated that the extended PMT model was more explanatorily powerful than the original model. The results not only confirmed that people’s perceived moral obligation plays a crucial antecedent role in predicting their intention to engage in energy savings and carbon reduction behavior but also verified the mediation effects of protection motivation in the extended PMT model.

Our study aims to investigate the mechanisms leading to focal firm’s innovation performance through the coopetitive relationships. Specifically, we argue focal firm’s two capabilities, coopetition capability and NPD capability, play a crucial role as a mediator of interfirm coopetition and its innovation performance. In order to provide new evidence on this subject, we contribute to this stream by developing a conceptual model. We argue that coopetitive behaviors of partners will influence the focal firm’s coopetition capability, which will then influence the focal firm’s NPD capability, although we assume NPD capability will have an impact on coopetition capability as well. We also argue NPD capability will not only lead to new product advantages, NPD process advantages as well, as a result of them, financial performance at the end. This paper reports the development of this model.

Even in the business-to-business markets, service quality is becoming very important factor which determines success or failure of the long-term business relationship. Our study aims to reveal how such recognized B-to-B service quality influences on realizing the relationship between the customer and the supplier. We began this research with two main objectives: (1) develop the service quality scale to facilitate assessments of B-to-B service quality and (2) investigate the structural model which deals with the relation between the service quality and business relationship performance. Considering that most previous researches about service quality were conducted in the business-to-consumer(B-to-C) area, this study conceptualizes the various quality aspects of service that are considered in B-to-B market and proposes B-SERVQUAL model which is the detailed quality measurement scale of B-to-B service. We developed a measurement scale called B-SERVQUAL for B-to-B service quality and tested research hypotheses and structural model. We found that service quality has a positive effect on relationship bonding, indicating that the superior service quality of service providers leads relationship bonding with buyers. Five dimensions considered in this study bring not only structural bond but also the social bond that refers to the emotional bonding. Relationship bonding has a positive effect on commitment. Relationship commitment appeared to be an important factor that has a positive effect on relationship performance, which demonstrates the reduction of management cost through commitment. This study reflected the economic and convenience aspects of services that haven’t been highlighted in the previous studies in the business marketing area. This study has academic implications in that it reflected the economic aspects of services, which have been dealt with conceptually by some scholars such as profitability, productivity, and cost. From the viewpoint of B2B service providers, the B-SERVQUAL proposed in this study will be helpful guide for service providers to specifically identify the customers’ needs and manage their service quality in the business market.

Even in the business-to-business(B2B) markets, service quality is becoming very important factor which determines success or failure of the long-term business relationship. Considering that most previous researches about service quality were conducted in the business-to-consumer (B2C) area, this study conceptualizes the various quality aspects of service that are considered in B2B market and proposes B-SERVQUAL which is the detailed quality measurement scale of B2B service. Our study aims to reveal how such recognized service quality influences on realizing the relationship between the customer and the supplier. We began this research with two main objectives: (1) develop the service quality scale to facilitate assessments of B2B service quality and (2) investigate the structural model which deals with the relation between the service quality and business relationship performance. Service quality has a positive effect on relationship bonding, indicating that the superior service quality of service providers leads relationship bonding with buyers. Five dimensions considered in this study bring not only structural bond but also the social bond that refers to the emotional bonding. Especially, we assumed that the empathy quality, a human factor in service quality, plays an important role in binding sellers and buyers personally and emotionally. Technical quality and the process quality related to service delivery are closely associated with the technical level of the service provided, so the service quality structurally binds the relationship between companies. In addition, service quality has a greater effect on structural bond than social bond, which implies that service quality is emphasized as core elements that bring economic, strategic, technical, and organizational benefits in B2B trading rather than be seen as a catalyst to accelerate trading or supplementary elements to the products. Structural bond in relationship bonding is an antecedent of social bond. Relationship bonding has been studied in 2 categories traditionally. This study could identify a casual relation between them. The findings from the study demonstrate that the structural bond is developed when clear economic and managerial advantages exist for buyers, and then the social bond is formed based upon this. In other words, structural bond is a positive predictor of social bond or emotional bond. As suggested earlier, service quality has a greater effect on structural bond than social bond, which supports a structural casual relation in which the structural bond is accomplished first through service and then, based upon this, social bond is accomplished. Commitment appeared to be an important factor that has a positive effect on relationship performance, which demonstrates the experience and the reduction of management cost through commitment is the antecedent that brings the relationship performance which is defined as the degree of the effectiveness and efficiency from mutual organization exchange activities. Managerial implications and limitations of the study were also discussed in detail.

목적 : 인간작업모델에 기초하여 개발된 직업 관련 평가 중 상호 보완적으로 사용가능한 근로자역할인식면담도구(Worker Role Interview; WRI)와 작업수행 평가도구(Assessment of Work Performance; AWP)를 소개하고 향후 직업재활 분야에서 인간작업모델의 적용 방법을 제시하고자 한다. 연구방법 : 연구 참여자는 지체장애인으로 경도의 정신지체 증상이 있으며 왼쪽 손에 약간의 경직성 증상과 손가락 움직임에 제한이 있는 만 42세 남성 1명이다. 대상자의 심리사회적·환경적 요인을 측정하기 위해 WRI를 사용했으며 전반적 업무 수행 능력을 측정하기 위해 AWP를 사용하였다. 결과 : AWP와 WRI 평가 결과 대상자는 일을 하는데 있어 신체적 측면에서는 무리 없이 업무 수행이 가능했지만 일에 대한 만족도가 낮았으며 다른 직업으로의 이직 의도가 관찰되었다. 결론 : 본 연구는 장애인에게 초기 직업재활 서비스를 제공할때 신체적 측면과 함께 심리사회적·환경적 변수의 측정이 중요함을 시사하고 측정된 여러 변수들은 내담자의 잠재력을 결정한다.

본 연구에서는 리더의 성격 특성-리더십 스타일-팀 애피커시의 관계를 살펴보았다. 본 연구의 주요내용은 리더의 빅 파이브 성격 특성이 변혁적 리더십에 영향을 미치는가, 변혁적 리더십이 팀 애피커시에 영향을 미치는가, 그리고 리더의 빅 파이브 성격 특성과 팀 애피커시 간의 관계에서 변혁적 리더십의 매개 효과가 존재하는 가이다. 가설 검증을 위해 14개 기업, 85개 팀을 대상으로 자료를 취합하였으며, 최소자승법(OLS: Ordinary Least Squar

본 논문의 목적은 인간작업모델(The Model of Human Occupation: MOHO)을 이론적 틀로 하여 개발된 근로 자역할인식 면담도구(Worker Role Interview: WRI)를 소개하고, 향후 국내에서의 적극적인 사용을 제안하기 위한 것이다. WRI를 이용한 면담조사를 준비하기 위하여 2006년 9월부터 12월까지 WRI Version 9.0의 매뉴얼을 한국어로 1차 번역을 실시하였고, 감수와 수정 과정을 통하여 면담조사 권장질문지와 점수표, 판정기준을 마련하였다. 면담조사를 위하여 작업치료실이 있는 3곳의 산재전문병원을 방문하여 연구의 취지를 설명하였고, 그 중 한 곳에서 직업복귀 가능성이 있고 연구의 취지에 동의하는 산재 환자를 소개받아 2007년 2월 27일 면담조사를 실시하였다. WRI의 평가결과는 최소 17점에서 최대 68점으로 점수화 할 수 있는 데, 클라이언트의 평가 결과 총점 48점으로 전체적으로 직업복귀에 부정적인 측면 보다는 긍정적인 측면이 더 큰 것으로 나타났다. 특히 개인적 사유나 자신의 직업에 대한 가치, 흥미와 관련되어 있는 의지 영역에서 직업복귀를 강하게 지지하는 반응을 보였는데, 이는 클라이언트의 직업복귀에 대한 동기가 강하므로 직업복귀에 성공할 가능성이 높다는 전제 하에 재활서비스가 제공되어야 함을 의미한다. 인간작업모델이라는 새로운 작업치료의 패러다임을 임상에서 적용할 수 있는 간편한 면담평가도구로써 WRI는 심리적, 사회적, 환경적 변인을 통한 직업복귀의 가능성을 예측한다는 점에서 의미가 있으며, 작업치료사가 환자의 기능적 손상이나 장해에만 관심을 두는 것이 아니라 보다 폭넓은 관점에서 환자를 이해하고 접근하여 성공적인 재활프로그램을 계획하는데 도움이 되리라 기대된 다.

국제화된 시장 환경하에서는 국내 요인 뿐만이 아니라 다양한 해외 요인들을 활용하여 다른 기업이 모방하거나 창출하기 어려운 기업 고유의 핵심 역량을 확보 할 수 있느냐가 기업의 경쟁력을 결정짓는 관건이 된다. 경쟁우위 요인을 창출하기 위해 국내 요인 외에도 해외요인까지 활용할 수 있게 하는 것이 국제경영 활동의 역할이다. 국내외의 환경을 최대로 활용하여 다른 기업이 갖지 못한 경쟁우위 요소를 만들어 낼 수 있을 뿐만이 아니라 이러한 활동을 계획하고 실행하는 능력이 다른 경쟁사보다 뛰어나다면 국제경영 활동 그 자체가 기업의 경쟁 우위를 창출할 수 있는 핵심 역량의 일부가 될 수 있을 것이다. 국제경영 활동을 통해 얻을 수 있는 경쟁상의 이점은 본질적으로 국제경영을 하는 기업의 경영 활동 時空間이 확대점으로써 얻어지는 것이라고 하겠다. 국제경영 활동은 기업 활동 공간을 지리적으로 확대할 뿐 아니라 시간적 차원에서도 제품 수명을 연장하거나 현지의 시장 및 환경 정보를 적시에 획득하여 신속히 반응할 수 있도록 함으로써 경쟁사보다 앞설 수 있게 한다. 따라서 본사, 지역 본부, 해외지점 등을 연결하는 정보 흐름의 네트워크가 국제조직의 골간을 형성하게 된다고 할 수 있다.

The paper explores determinants of corporate adoption of social media and the role of technology acceptance model in the path. This paper assimilates some components of the technology acceptance dimension and social expectation theories to determine corporate intentions to use social media. Six hundred and forty-eight samples collected from hotel staff in Korea are analyzed using factor analysis, structural equation model techniques and one-way analysis of variance. The results show that corporate needs, social expectations, ease of use and usefulness should be viewed as important antecedents explaining the firm’s behavioral intention to use social media. The study also finds that the ease of use and usefulness of the technology acceptance model have positive directional mediation effects in the path diagram.

Between 2010 and 2012, former Bank of Japan Governor Shirakawa argued, in series of speeches, that Japan’s economic performance, when compared to that of other G7 nations, was stronger after 1990 than appreciated by the critics. In May 2012, Nobel prize-winning economist and Princeton University professor Paul Krugman echoed a similar sentiment in a Financial Times interview. This analysis expands on these assertions and asks to what extent they are supported by cross-section data for the G7. As reviewed below, to date, no idiosyncratic explanation has arisen to explain the Japanese slowdown—perhaps this is the correct explanation: the slowdown in Japan, once adjusted for demographics, is less severe than in other G7 countries and, as recently noted by Eichengreen, Park, and Shin (2015), TFP growth in a number of other nations followed similar patterns. Focused on labor productivity, far from a laggard, Japan’s performance ranks near the best in the G7.