The objective of this study is to provide improved methodology based on the IPA method. One case studies are solved by the proposed method. this study present the method that give value to use SN(Signal-to-Noise) ratio in IPA. A case study of lecture satisfaction are solved by the proposed method and the existing method. Also, the result is compared with the existing method using Mean and the proposed method using SN ratio.

I suggest a new method to determine the importance values of quality attributes which use the satisfaction index and dissatisfaction index of customer in Kano's model. A case study of TV set are solved by the proposed method and the result is compared with AHP pairwise comparisons and ASC(Average Satisfaction Coefficient). The results of the proposed method is similar with those of AHP pairwise comparisons and ASC. The proposed method is an effective tool to determine the importance values of quality attributes to supplement existing research's shortcomings.

The purpose of this study is to evaluate IPA(Importance Performance Analysis) of the factors that influence University Student's Satisfaction of teaching. The sample was selected 173 students in I university. We will conduct the IPA to compare importance and satisfaction about the factors and analyze by frequency analysis, paired t-test, ANOVA using the SPSS 19.

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. As there were a few limitations on the Kano's method and on the Timko's customer satisfaction index method. The objective of this study is to provide improved methodology based on the Kano's method. One case studies are solved by the proposed method.

본 연구에서는 사회, 경제, 교육, 제도 등의 변화 분석을 통해 세계화와 미래화를 위 한 노동시장의 변화에 대해 예측하고 미래 산업의 효율적 운영 관리방안 마련 및 시 스템적 접근방법을 통한 무한 경쟁체제의 경쟁력 강화 방안 마련하고자 한다. 본 연구 에서 제시하는 산업분석에 대한 계산은 근거와 신뢰성에 대한 의견이 제시될 수 있으 나 본 연구에서 고려하고자 한 것은 산업 간의 포지셔닝 계수라는 것을 언급하고자 한다. 결국 포터가 제시한 방법론을 적용은 각 산업 간의 포지셔닝 결정을 위한 상대 적 가치 계산이지 산업에 절대적 계산이 아니다.

본 연구는 통계청(2009-2010)의 국가 산업 표준을 기본으로 생애주기를 고려한다. 생애주기에 대한 변수는 경제활동인구와 사업체 동향을 분석하여 실시하며 이에 따른 자격은 산업과 직업에 관련하여 해당하는 자격의 매칭 테이블을 기준으로 그 자격의 가치를 평가하는 방법을 선택하였다. 산업에 대한 분석은 일반적으로 활용되고 있는 경영기법에 따라 그 절차를 수용하고 관련변수를 응용 또는 적용하도록 하였다.

A Smart TV device is either a television set with integrated internet capabilities or a set-top box for television that offers more advanced computing ability and connectivity than a contemporary basic television set. In recent years, there has been a popularity rose up on Smart TV (Smart Television) usage at home. This paper present the intelligent production status boards using features and functions of smart TV in shop floor. With the proposed status boards, we can reduce installation and operating costs of the existing production status boards. In addition, This article present the system that can line monitoring without equipments as CC TV.

Plant safety management that is enforcing introducing more than 95% in domestic manufacturing industry is using total plant efficiency by the evaluation index, and as a result, can see a lot of examples that plant productivity, economy and safety is increased. The efficient safety estimation for a business should analyze an accident data by considering every possible and potential factor. This study's purpose centers plant safety management activities that is management system for plant production and safety efficiency's maximization, plant evaluation system that plant safety management activities factor(reliability, maitainability, safety, service quality) that is enforcing in manufacturing industry can develop evaluation model that can evaluate qualitative activities by quantitative activities in process that maximize plant safety management wishes to do design.

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction. we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements. which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. In this paper, we analyzes the factors that influence College Student's Satisfaction of teaching using Kano Model, Timko's CS-Coefficient.

As enterprises, based on the forecast of the customer's demand and collaboration with the suppliers, establish the integrated system directing supply, production, and distribution for the increase of productivity, Thus, this study intends to find the most urgent and critical factors for the improvement of the information system by externalizing factors affecting the operation of information system, suggest the process to improve the relevant functions of information system, and design the process. As a result of the analysis of the previous studies on the improvement of the information system, many studies were conducted on the improvement of ERP and SCM, yet there was no study conducted targeting about APS (Advanced Planning & Scheduling). Thus, this study chose APS as the subject for the design of the process for the improvement for the information system.

Taguchi's robust design methodology has focus only a single characteristic or response, but the quality of most products is seldom defined by a characteristics, and is rather the composite of a family of characteristics which are often interrelated and nearly always measured in a variety of units. The multiple characteristics problem is how to compromise the conflicts among the selected levels of the design parameters for each individual characteristic. This paper presents a Taguchi-like approach based upon improved weighted main effects. One case study is solved by the proposed method.

This paper presents a six sigma project for improving customer satisfaction of a franchise store. The project follows a disciplined process of five macro phase : define, measure, analyze, improve, and control(DMAIC). Due to the limitation of existing methodologies, numerous difficulties arise during the six sigma application to transactional processes. This paper expected to be helpful to service industry in which is very difficult to measure and implement.

This study's purpose centers plant management activities that is management system for total plant efficiency's maximization, plant evaluation system that production and safety management activities factor that is enforcing in manufacturing industry can develop evaluation model that can evaluate quantitative activities in process that maximize productivity and safety efficiency wishes to do design.

This study's purpose centers plant management activities that is management system for total plant efficiency's maximization, plant evaluation system that production and safety management activities factor that is enforcing in manufacturing industry can develop evaluation model that can evaluate quantitative activities in process that maximize productivity and safety efficiency wishes to do design.

Process capability indices are widely used in industries and quality assurance system. When designing the parameter on the multiple quality characteristics, there has been a study for optimization of problems, but there has been few former study on the possible conflicting phenomena in considertion of the correlations among the characteristics. To solve the issue on the optimal design for multiple quality characteristics, the study propose the expected loss function with cross-product terms among the characteristics and derived range of the coefficients of terms. Therefore, the analysis have to be required a multivariate statistical technique. This paper introduces to multivariate capability indices and then selects a multivariate process capability index incorporated both the process variation and the process deviation from target among these indices under the multivariate normal distribution. We propose a new multivariate capability index MCpm using quality loss function instead of the process variation and this index is compared with the proposed indices when quality characteristics are independent and dependent of each other.

We purpose a decision model to select the optimal facilities for the Decision Making problems with multiple characteristics(nominal-is-best characteristics, larger-is -better characteristics, smaller- is -better characteristics). Using this model, concept of the loss function is used in this comprehensive method of for select the optimal preferred facilities. To solve the issue on the optimal preferred facilities for multiple characteristics, this study propose the loss function with cross-product terms among the characteristics and derived range of the coefficients of the terms.