The implications of brand hypocrisy for corporate social responsibility (CSR) at the brand level of analysis remain largely unexplored. Drawing on attribution theory and the sense making perspective of CSR, this paper aims to develop a conceptual framework that highlights the negative effects of advertising skepticism on brand distance, as mediated by perceptions of brand hypocrisy. Furthermore, the study seeks to examine whether a brand’s commitment toward sustainability, consumers’ desire for exclusivity and brand trust have any impact on perceived brand hypocrisy and distance. As the effect of CSR skepticism and brand hypocrisy bears heavily on consumers’ attitudes and behaviour, this paper draws from several socio-psychological theories to identify how it can be pre-emptively abated. Findings will enrich the understanding of negative consumer inferences related to brands and provide a conceptualization of an understudied but increasingly relevant form of brand judgment.

The aim of this study is to explore diverse characteristics of females aged 25 to 49 years grouped according to Body Mass Index(BMI), and to investigate the effect of body satisfaction and self-esteem on involvement in dieting within each BMI group. In total, 549 females who participated in an online survey were divided into groups based on BMI(underweight, normal, and overweight). Results demonstrated three key factors, as follows. First, differences were identified among BMI groups according to demographic characteristics(age, household income, and marital status), although no difference according to education level was found. Second, differences according to BMI groups were found in body satisfaction and involvement in dieting, whereas were not found in self-esteem. Third, model testing for each BMI group showed, a positive correlation between body satisfaction and self-esteem in all three groups. However, there was a difference in causal relationships among variable across BMI groups. Body satisfaction negatively affected and self-esteem positively affected involvement in dieting for the underweight and normal groups, whereas there was no causal relationship between variables in the overweight group. Based on these results, basic information of groups segmented by the level of BMI was obtained, which could be used for both academic and practical implications.

본 연구에서는 신선편의식품을 구매한 뒤 집으로 귀가해서 냉장고에 보관하거나 섭취하는데 소요되는 시간과 그에 따른 신선편의식품 내.외부의 온도변화와 미생물학적 변화를 관찰하였다. 시판 중인 신선편의 식품에 대해 위생 지표세균인 일반세균, 대장균군 및 대장균, 병원성 미생물 인 B. cereus, S. aureus, Salmonella spp., L. monocytogenes를 분석하였다. 설문조사 결과 신선편의식품을 구매 후 귀가 또는 섭취에 소요되는 시간이 최대 3시간 소요되는 것으로 확인되어, 차량 트렁크 내에서 최대 3시간 동안 보관 한 결과 차량 트렁크 내부 최고 온도가 봄(3월) 19oC, 여 름(7월) 44oC, 가을(9월) 31.3oC, 겨울(2월) 17.6oC로 각각 확인되었으며, 차량 트렁크에서 보관한 신선편의식품의 품온은 최대 봄 18.5oC, 여름 42oC, 가을 29.2oC, 겨울 16.8oC 로 확인되었다. 차량 트렁크에 최대 3시간 보관한 신선편의식품의 일반세균수는 봄 3.41 log CFU/g, 여름 4.32 log CFU/g, 가을과 겨울은 각각 3.81 log CFU/g, 3.36 log CFU/g으로 확인되었다. 그 외의 대장균군 및 대장균, B. cereus, Salmonella spp., L. monocytogenes균은 검출되지 않았지만 S. aureus는 여름과 가을철에는 신선편의식품을 1시간만 차량에 보관하더라도 검출되었고, 봄과 겨울은 2시간 이상 차량 트렁크에 보관하였을 때 검출되었다. 이동 용기로 흔히 사용되는 종이박스와 스티로폼 박스 내부가 알루미늄필름으로 코팅된 종이 박스를 이용하여 얼음 첨가 여부에 따른 이동용기 온도변화 실험과 이동 중 S. aureus 의 증식여부를 확인한 결과 스티로폼 박스에서 내부 온도 변화가 가장 낮게 유지되었고, 시간 경과에 따른 미생물의 증식도 가장 적게 나타남을 확인할 수 있었다. 이상의 결과로 볼 때 신선편의식품 소비자들에게 구매 후 안전한 섭취를 위해 보관 온도나 시간에 대한 가이드라인과 이동용 기를 이용한 신선편의식품의 온도관리에 대한 정보를 제공 하여 식품의 안전성을 높이는 홍보가 필요할 것으로 판단된다.

In this study, the case of brand IMC communication of LG Hausys’ total interior solution brand Z:IN was dealt with. The target consumer of the Z:IN brand is a general end consumer and also shows the character of industrial goods. Accordingly, there should be a unique aspect that brand management and communication methods must be made from more angles. For many companies which are active in the industry, this case study should be significant. This case study was researched in terms of consumer’s purchase decision-making process and consumer participation and experience. Brand Zi:in developed a brand communication strategy following the flow of the consumer purchasing decision process. And the brand actively induces consumer experience and participation so that consumers can communicate more closely with the brand. Brand communication from the perspective of consumer purchasing decision-making and consumer experience and participation is a crystal that fully considers LG Hausys’ products, markets, and competitors, and will be an effective strategy to continue to preoccupy the market not only in the present but in the future.

Consumers exposed to aesthetic brands can not only experience sensory pleasure but also lead to strong customer loyalty. Furthermore, aesthetic brands can expect to lead to the overall experience of the brand. They include the brand's sensory, emotional, behavioral and intellectual experience. Since aesthetic brands related to the sensory representation of customers, consumers exposed to aesthetic brands can expect to have a meaningful impact on the overall experience of the brand. The study will select aesthetic brands that distributed in Korea and then compare the aesthetic characteristics of each brand. It also seeks to verify the brand attractiveness, consistency, prominence and influence of brand motifs on the brand's sensual, emotional, behavioral and intellectual experience. To verify the influence between variables proposed in this study, we would like to conduct a multiple regression analysis. SAS 9.4 used to verify the hypotheses proposed in this study. Cronbach's ɑ measure to verify reliability of each measurement item. In particular, brand attractiveness and brand motif can verify empirically to confirm that they play an important role in inducing brand experience.

국내의 대표적인 소비자보호기관인 공정거래 위원회는 표시광고법, 전자상거래법, 방문판매법, 할부거래법, 약관법, 공정거래법에 근거하여 소비 자거래의 적정성을 보호한다. 최근 인간과 같이 사고하고 학습하고 판단하는 AI(Artificial Intelligence) 기술이 소비자거래에 도입되면서 전통적 소비자보호 문제와 다른 새로운 이슈들이 등장하고 있다. 사업자는 소비자 거래에서 상품 추천, 맞춤형 광고, 구매 유인, 동태적 가격 결정 등의 방식으로 AI를 활용하고 있고, 소비자는 AI를 활용해 사업자와 의사연락없이 계약을 체결하고 있다. 그 과정에서 조작과 사기, 기만과 오인이 발생하거나 소비자별 또는 사업자별 차별행위가 이루어지는 경우가 있으며 거래오류가 발생하기도 한다. 문제는 공정거래위원회가 앞서 본 현행 법률로 위와 같은 새로운 소비자보호 문제를 적절히 규율하고 대처할 수 있는가이다. 표시광고법상 부당한 표시ㆍ광고 금지나 중요 정보의 공개의무 조항, 전자상거래법ㆍ방문판매법ㆍ할부거래법상 표시ㆍ광고ㆍ고지 의무나 청약 철회 조항, 약관법상 명시ㆍ설명의무나 불공정약관 금지 조항, 공정거래법상 불공정거래행위 금지 조항 등은 AI 기반 소비자거래에서도 여전히 역할을 할 것으로 보인다. 그러나 현행 법률의 일부조항들은 AI 기반 소비자거래에서 야기되는 문제들에 곧바로 적용하기에 다소 부족하거나 모호하다. 따라서 각 법률의 규율가능성을 높일 수 있도록 AI 기반 거래에서 특수하게 야기되는 문제 상황을 감안한 법령의 개정을 검토할 필요가 있다. 한편 AI 기술의 발달이 가져올 미래의 모습은 누구도 완전히 예측할 수 없으므로 기술의 발달과 법률의 개정 사이에는 불가피하게 시차가 발생할 수밖에 없다. 따라서 공정거래위원회는 공정 거래법 제23조의 불공정거래행위에 관한 일반조항을 적극 활용하여 법적 공백을 막고 AI 도입에 따른 소비자보호 문제에 선제적으로 대응해가야 할 것이다.

Building on Technology Readiness and Acceptance Model(TRAM), the study aimed to examine how technology readiness affects consumers’ perceptions of ease of use, usefulness, and risk, which in turn predict their intention to use retail service robots. Specifically, the study proposed that technology readiness motivators (optimism and innovativeness) would influence perceived ease of use and usefulness, while technology readiness inhibitors (discomfort and insecurity) would affect perceived risk. The study further examined if the perception factors (ease of use, usefulness, and risk) contribute to intention to use retail service robots. A survey method was used with data collected from Korean consumers. The final sample size was 418. The data was analyzed using structural equation modeling. Findings of the study revealed that technology readiness motivators positively affected perceived ease of use and usefulness while innovativeness had no impact on usefulness. All the inhibitors increased perceived risk. Lastly, as hypothesized, perceptions of ease of use, usefulness, and risk predicted intention to use retail service robots. This study extended the retail technology literature by applying and validating TRAM to the context of consumer acceptance of retail service robots. The study further helped marketers and retailers by highlighting the importance of technology readiness in improving consumer perceptions and responses towards retail service robots.

This study aimed at examining fashion consumers’ awareness during the COVID-19 pandemic. Big data analysis methods, such as text mining, social network analysis, and regression analysis, were applied to user posts about fashion on Korean portal websites and social media during COVID-19. R 3.4.4, UCINET 6, and SPSS 25.0 software were used to analyze the data. The results were as follows. In researching the popular fashion-related topics during COVID-19, the prevention of infection and prophylaxis were significant concerns in the early stage (Jan 1 to Jan 31, 2020), and changed to online channels and online fashion platforms. Then, various topics and fashion keywords appeared with COVID-19-related keywords afterwards. Fashion-related subjects concerned prophylaxis, home life, digital and beauty products, online channels, and fashion consumption. In comparing fashion consumers’ awareness during COVID-19 with SARS and MERS, “face masks” was the common keyword for all three illnesses; yet, the prevention of infection was a major consumer concern in fashion-related subjects during COVD-19 only. As COVD-19 cases increased, the search volume for face masks, shoes, and home clothes also increased. Consumer awareness about face masks shifted from blocking yellow dust and micro-dust to the sociocultural significance and short supply. Keywords related to performance turned out to be the major awareness as to shoes, and home clothes were repurposed with an expanded range of use.

The purpose of this study was to empirically investigate the relationship among fashion brand experience, brand loyalty, relationship quality, and repurchase intention. The 420 survey questionnaires were distributed among the consumers in their 30s and 40s who had experience buy fashion brands products through convenience sampling in Seoul. Due to the reliability of data, 120 samples were discarded and 300 samples were put to actual analysis. By using SAS 9.4, data were analyzed for frequency analysis, reliability analysis, correlation analysis. The results of the study are as follows. First, the fashion brand experience which is consist of sensory, affective, behavioral and intellectual experience had positive effects on brand satisfaction and brand trust. Second, brand trust and brand commitment and the relationship quality of brand satisfaction, only satisfaction and commitment affects brand loyalty significantly. Lastly, brand loyalty had significantly effect on repurchase intention. It presented the potential to use the brand as a strategic tool to build strong brand assets, along with providing specific ways to secure differentiated competitiveness in the fashion brand market. It is also thought to be meaningful in that we presented a practical strategy to build and strengthen a lasting bond with consumers by looking at the impact on the quality of the relationship.

This paper provides basic data for product developers by investigating the consumption status, consumer perception, and consumer demand on products using Aster Yomena. Two hundred ninety-five people over 20 years of age were analyzed according to gender and age. In the purchase of Aster Yomena products, men were the higher purchasers except for powder. In age, noodles, wild vegetables, jangajji, tteok, and powder were consumed by those older than 30 years. In an analysis of purchase when developing Aster Yomena products, the male purchase intention was higher in all items except for kalguksu in the staple, and male purchase intention was higher in only bibimbapseasoning among aster powder addition sauce and all items in dessert. The purchase intention of those older than 30 years was higher in all items of staples, aster powder addition sause and sause The purchase intention of those older than 30 yearse was higher in green vegetables juice and milk tea among drink, and all items except ice cream among dessert. An analysis of the popularization of Aster Yomena revealed higher perceptions of men in the medium (TV, internet, online cafe, agro-fishery market), experience program (area tourism, exposition), and product development (convenience food, recipe development). The medium (agro-fishery market), experience program, and product development were more recognized in their 30s or more. The products with aster yomana require the most effective marketing to men 30 years and older, and require a strategy that will interest those in their 20s.

본 연구는 동물병원을 방문하거나 펫 앱을 사용하는 반려동물 소유주를 대상으로 수행되었고, 이들의 사육상황, 식용곤충을 사용하는 사료와 기능성 펫 사료에 대한 인지도와 구매의사를 조사 분석하였다. 조사결과, 조사대상의 89.5%가 개나 고양이와 같은 반려동물을 키우고 있었고, 55.6%가 식용곤충을 이용한 반려동물사료에 대해 알고 있었다. 식용곤충을 사용한 반려동물사료에 대해 구매의사를 물었을 때 48.5%가 구매의사를 보였고, 51.5%가 불구매 의사를 보였다. 구매의 주요 이유로는 낮은 알러지 가능성과 높은 영양성을 언급하였고, 불구매 의사의 주요 이유로는 식용곤충에 대한 거부감으로 조사되었다.

The purpose of this study is to analyze consumer preference for fish farm HACCP certification using conjoint analysis. This study used raw flatfish product to evaluate the fish farm HACCP. In this study, 500 consumers were surveyed using panel survey and stratified sampling. In the recognition analysis, the farm HACCP certification system was found to be highly recognized by consumers. It can be seen that the brand assets accumulated by existing food and agricultural HACCP certification were transfered to the fish farm HACCP and absorbed. Consumers perceived fish farm HACCP certification as similar one with existing food and agricultural HACCP. Conjoint analysis evaluated three levels factors. The attributes and levels evaluated were : price(25,800 won, 28,400 won, 31,000 won), certification(fish farm HACCP, seafood traceability, and non certified), and origin(domestic, JEJU, and WANDO). The important levels were in order of price(40.8%), certification(30.2%) and origin(29.0%). We found that consumers give higher utility to fish farm HACCP certification compared with non certified and seafood traceability certification. Market simulation results showed that the fish farm HACCP product has 12%p higher market share than non certified products. Seafood traceability certification showed 4.6%p higher market share than non certified products.

본 연구에서는, 국내 선행 연구에서 간과되어 왔던 주제인 <외국 브랜드의 현지성이 국내 소비자의 품질 인식에 미치는 영향>을 분석하고, 이를 조절하는 요인들을 살펴본다. 이를 위해 3개 제품군의 8개의 외국 브랜드에 대한 온라인 소비자 조사를 수행하였다. 검증 결과, 국내 소비자들의 지각된 브랜드의 현지성은, 브랜드 글로벌성과 브랜드 친숙도의 높은 영향력을 통제하고도 외국 브랜드의 품질 지각에 긍정적인 영향을 미쳤다. 동시에, 외국 브랜드의 원산지 전형성이 낮을수록, 제품의 현지 문화와의 연계성이 높을수록, 그리고 소비자의 자민족주의 성향이 높을수록, 브랜드 현지성의 효과 가 커지는 것으로 나타났다. 이 결과는 브랜드 현지성이 글로벌 브랜드에게도 중요한 품질 신호가 되며, 그 역할은 브랜드, 제품 그리고 소비자 특성에 따라 달라질 수 있음을 시사해주는 것이다.

This study aimed to analyze the performance of Disney-collaborated fashion lines based on online consumer reviews. To do so, the researchers employed text mining and network analysis to identify key words in the reviews of these products. Blogs, internet cafes, and web documents provided by Naver, Daum, and YoutTube were selected as subjects for the analysis. The analysis period was limited to one year after for the 2019. Data collection and analysis were conducted using Python 3.7, Textom, and NodeXL. The research terms in question were as follows: ‘Disney fashion collaboration’ and ‘Frozen fashion collaboration’. Preliminary survey results indicated that ‘Elsa’s dress’ was the most frequently mentioned term and that the domestic fashion brand Eland Retail was the most active in selling Disney branded clothing through its own brand. The writers of reviews for Disney-collaborated fashion products were primarily mothers with daughters. Their decision to purchase these products was based upon the following factors; price, size, stability of decoration, shipping, laundry, and retailer. The motives for purchasing the product were the positive response of the consumer’s child and the satisfaction of the parents due to the child’s response. The problems to be solved included insufficient quantity of supply, delay in delivery, expensive price considering the number of times children’s clothes are worn, poor glitter decoration, faded color, contamination from laundry, and undesirable smells immediately after the purchase.

Using the developed wedding planner selection criteria scale, this study examined whether wedding planner selection criteria differ according to consumer characteristics such as demographic characteristics and wedding preparation behaviors. The main survey for this study was conducted via the Internet with 295 consumers aged 20-30 living in the Seoul metropolitan area. The data collected from the survey processed and analyzed using the statistical programs SPSS 21.0 t-test. Analyzing how wedding planner selection criteria differ according to consumers’ demographic characteristics and wedding preparation behaviors, results shown for the wedding planner selection criteria were all four points on average except for individual characteristics and important sub-factors regardless of the consumers’ characteristics, and various results were derived depending on the consumers’ characteristics. This study has various practical implications in that it verified the difference in wedding planner selection criteria according to consumer characteristics and determined how much money consumers were willing to play for wedding planners. It is recommended that future studies take various approaches to investigate how wedding planner users are satisfied with or place importance on wedding planner services and conduct empirical using the selection criteria developed in this study to compare influential variables that affect behavior intention and willingness to pay according to consumer type.

This study was conducted to understand the sensory characteristics and consumer acceptance for the commercially available clear broth for noodles. Totally, eight different clear broth samples were evaluated in this study. Seven trained panelists developed and evaluated sensory characteristics in the descriptive analysis. Significant differences (p<0.05) were obtained for all 28 attributes evaluated. Descriptive data was obtained by performing multivariate analysis of variance to identify differences between samples. Principal component analysis (PCA) was performed on the mean values of descriptive attributes obtained in the descriptive analysis, and summarizes the sensory characteristics of clear broth for noodles. PCA of the clear broths revealed that the first two principal components are responsible for 80.66% variations. For sensory testing, 160 consumers were recruited, and their acceptance for each sample was assessed. Consumer data was obtained by applying partial least square-regression (PLSR) to establish the relationship between the descriptive data and the consumer acceptance data.

As consumers have transformed into the influential entities in the recent consumption environment, it needs a new concept to describe their characteristics. Drawn on the notion of smart consumer experience, this study views the multiple traits of new consumers as consumer smartness. Therefore, elaborating the concept of consumer smartness, this study aims to develop its measurement and validate it by examining the relationship with external variables. Two online surveys were conducted by a professional survey company that had nationwide consumer panels. A total of 531 adult consumers who had purchased fashion goods online completed a self-administered questionnaires. A series of exploratory and confirmative factor analysis generated 21 measuring items with six underlying constructs of consumer smartness such as innovativeness, opinion leadership, self-disclosure, marketing literacy, dissatisfaction, and technology sophistication. In order to validate the measurement, this study conducted a Pearson’s correlation test and structural equation modeling analysis with consumer smartness and external constructs. The result shows that there was a significant positive relationship between consumer smartness and behavioral intentions online. In addition, consumer smartness influenced their shopping and sharing intention which supported the validity of new measurement of consumer smartness. This study provides a theoretical and empirical ground of understanding consumer smartness as new consumer characteristics in the changing environment of fashion retailing.

Purpose of the study is to explore the effect of the types of mobile coupons(textvs. image-focused coupons; free-gift vs. discount coupons) on characteristic perception of mobile coupons, and the causal relationships among characteristic perception, attitude, and use intention of mobile coupons. A total of 140 university students participated in experiments with questionnaires including one of the four stimuli. Important findings are as follows. First, image-focused mobile coupons generated more enjoyment than did text-focused coupons. However, the text/image-focused coupons were not different in perception of informativeness and credibility of mobile coupons. Second, enjoyment perception was significantly increased when image-focused contents were combined with discount coupons whereas enjoyment perception was decreased when text-focused contents were combined with free-gift coupons. This interaction effect reflects that the level of enjoyment of consumers can be changed in terms of the combination of the value-provision types of coupons and the text-image focused contents. Third, it was found that consumer perception of coupon characteristics formed attitudes toward mobile coupons, and use intention of mobile coupons was determined by attitudes toward mobile coupons. Study findings may fill the void of research investigating the effect of text-image contents and the types of coupons on consumer reponses toward mobile coupons. Mobile coupons have limited quantity of information within a small size of mobile phone screen, therefore, the results were not consistent with prior research tested with mobile advertisements indicating the effect of text-image contents on perception of informativeness and credibility.

본 연구는 SNS(social network service)를 통한 화훼상품 구매인식과 화훼상품 이미지 선호도를 알아보고자 국내 성인남녀 311명을 대상으로 설문을 진행하였다. 소비자들이 SNS를 통해 화훼상품을 구매하는 가장 큰 이유로는 트렌드에 맞는 디자인을 판매하기 때문이며, 해당 항목에 대하여 20대가 가장 높은 평균으로 나타났다. 연령에 따라 20대와 30대의 응답자는 40대에 비해 SNS를 통해 판매하는 화훼상품의 가격이 덜 합리적이라고 생각하였으며, 50대 이상의 연령에서는 SNS를 통해 판매하는 화훼상품의 품질과 꽃의 신선도에 대해 낮게 신뢰하는 것으로 나타났다. 응답자들은 SNS에 게시된 화훼 상품의 이미지가 구매할 상품 선택에 많은 도움을 준다고 인식하였으며, SNS상의 화훼상품 이미지에 대해 긍정적으로 생각하는 것을 알 수 있었다. 또한 화훼상품의 이미지가 보정효과로 다듬어진 것이라고 인식하였으나, 실제 상품과 비슷할 것이라고 생각하는 경향을 보였다. 화훼상품 구매결정에 영향을 미치는 이미지 특성으로는 전체적인 분위기가 가장 중요하다고 인식하였으며, 절화 화훼상품 이미지에서 꽃다발과 꽃바구니 화훼상품에 따라 선호하는 배경에 약간의 차이가 나타났다. 구도에 따른 선호도는 꽃다발과 꽃바구니 모두 정면에서 촬영한 이미지를 가장 선호하였으며, 이미지 보정에 대한 선호도에서는 밝은 느낌의 채도가 높은 이미지를 가장 선호하는 반면, 어두운 느낌의 이미지는 선호하지 않는 것으로 나타났다. 화훼상품 이미지 보정효과에 대한 감성인식을 의미변별척도법(semantic differential scale)에 따라 조사한 결과, 채도에 상관없이 밝은 느낌의 이미지는 ‘풍부한’, ‘세련된’, ‘고급스러운’, ‘기품 있는’과 같이 긍정적인 감성어휘 쪽이 높은 것으로 나타났다. 반면 어두운 느낌의 이미지는 전반적으로 부정적인 감성어휘 쪽이 높은 것으로 나타났다. 화훼상품 이미지의 배경, 구도, 보정효과에 따라 소비자의 선호도와 감성반응에 차이가 나타났으나, 소비자의 성별, 연령 및 직업 특성에 따른 유의한 차이는 없었다. 이를 통해, 소비자가 선호하는 이미지를 구축하여 SNS를 통한 화훼상품을 판매하는 것이 소비자들의 구매상품 선택에 도움이 될 것으로 확인되었다.