Although the phenomenon of lead categories is well-documented in the marketing literature, our understanding of this important store choice factor remains limited. Lead categories are defined as those product categories that are so important for the shopping trip that they influence the consumer’s store choice decision. The purposes of this paper are to offer theoretical bases that explain why lead categories form and to understand how overall images of product quality, selection, and price affect lead category formation. The authors use theories of anchoring effects and automatic cognitive processing to offer theoretical explanations regarding why consumers form lead categories and how overall images of product quality, selection, and price affect lead category formation. Using survey data collected from consumers at two grocery stores, the authors find that positive overall product quality and selection images facilitate lead category formation and that an overall low-price image hinders it.

Factory outlet stores represent an integral part of a dual distribution channel strategy, in which products are sold through two different channels: (1) factory outlets and (2) traditional store formats. However, there are potential risks, including cannibalization and brand dilution. Our research considers perceived quality of the item from each channel. Through two experimental studies, our findings suggest that without any pricing information, consumers spontaneously assign products from outlet channels to be of lower subjective quality than those from the traditional channel. However, when both products in each channel are discounted, then this reduction in quality perception is attenuated, following the belief in the price-quality relationship.

The social constructionist theory of art states that the value of art and luxury brand design is constructed by social interactions. It distinguishes between an independent "reality" and a socially constructed "reality," in which meanings can differ. However, research on luxury fashion brands mainly focuses on consumers' reality and rarely examines the topic through a social constructionist lens. This paper looks at the impact of worldwide luxury fashion "designers’ reality" on "consumers’ reality” when evaluating the brand. Three studies investigated how consumers and designers perceive premium and luxury brand design.

본 연구는 절화 도·소매업자의 판매 행태, 소비자의 소비 행태와 수입산 절화 및 국내산 절화 인식을 조사하여 국내산 절화 경쟁력 강화를 위한 자료로 제공하고자 수행하였다. 설 문 조사는 도·소매업자 102명을 대상으로 2020년 7월부터 9 월까지 진행하였고, 소비자는 200명을 대상으로 2020년 8월 24일부터 25일까지 진행하였으며, 수집된 자료는 빈도 분석, 대응표본 t-test, 다중반응 교차분석을 실시하였다. 도·소매업 자의 판매 행태 조사 결과, 국내산과 수입산 절화 모두 판매하 고 있는 비율이 높았고 판매 시 국내산 절화의 품질보다 수입 산 절화의 품질이 우수하다고 응답하였다. 소비자의 구매 행 태 조사 결과, 주로 선물 목적으로 구매하며 구매 시 내적 품 질(수명)과 외적 품질(형태, 질감, 색상)을 중요시 여기는 것으 로 나타났다. 또한 소비자는 절화 구입 시 원산지를 확인하지 않는 경우가 많았으나 동일 품종일 경우 국내산을 구매한다고 응답하였다. 도·소매업자와 소비자의 절화 인식을 비교한 결 과, 도·소매업자는 국내산 절화가 평범하고 한정적이며, 수입 산 절화는 독특하다고 인식하였으나, 소비자는 국내산 절화가 독특하지만 수입산 절화와 국내산 절화 모두에 평범하고 한정 적이라고 인식하였다. 이러한 판매자와 소비자간 인식 차이는 실제 국가별 절화 품질에 대한 정량적 연구와 국가별 절화에 대한 인식 조사 필요성을 제기한다.

Since delivery food has become a new dietary culture, this study examines consumer awareness through big data analysis. We present the direction of delivery food for healthy eating culture and identify the current state of consumer awareness. Resources for big data analysis were mainly articles written by consumers on various websites; the collection period was divided into before and after COVID-19. Results of the big data analysis revealed that before COVID-19, delivery food was recognized as a limited product as a meal concept, but after COVID-19, it was recognized as a new shopping list and a new product for home parties. This study concludes by suggesting a new direction for healthy eating culture.

본 연구는 국내 플라워숍에서 절화의 판매가격표시제도를 활용하는 것에 대한 소비자와 판매자의 인식 및 만족도를 알 아보고 국내 화훼시장에서의 효과적인 판매가격표시제도의 활용방안을 모색하고자 국내 소비자 237명, 판매자 32명을 대상으로 설문을 진행하였다. 소비자와 판매자 모두 절화의 가격이 절화 상품의 포장법과 함께 가장 높은 구매 결정 요인 으로 나타났다. 플라워숍의 절화 판매가격표시제도 활용 장점 에 대해 소비자가 판매자보다 높게 인식하고 있었으며, 소비 자와 판매자 모두 판매가격표시제도를 활용함으로써 소비자 의 합리적인 절화 소비 및 절화 가격 신뢰에 가장 큰 도움을 준다고 응답하였다. 소비자는 절화 판매가격표시제도에 대한 불편한 점이 모두 보통(3.00) 이하로 나온 것에 비해, 판매자 의 경우 매번 바뀌는 가격(4.25) 및 가격 표기 기준의 애매함 (3.78), 가격 표기의 번거로움(3.69)을 불편한 요인으로 인식 하였다. 효과적인 판매가격표시제도 방법에 대한 설문에서 소 비자는 한 송이, 한 단 보다는 3~4줄기의 한 묶음씩 판매를 선호하였고, 판매자는 판매 단위에 따른 선호 차이가 없었다. 가격 표시 방법에는 소비자와 판매자 모두 화병에 가격을 표 시하는 것을 가장 선호하였다. 전반적인 절화 판매가격표시제 도에 대하여 소비자들은 판매자들이 기대하는 이상으로 만족 도가 높았으며(P<0.001), 특히 절화 품질(3.75)보다도 절화 가격(3.97)에 대한 만족도가 더 높아지는 것으로 나타났다. 이 를 통해, 절화 판매가격표시제도가 활성화된다면 소비자들의 절화 가격에 대한 신뢰도와 만족도를 높여줄 것이며 국내 화 훼산업 활성화에 도움이 될 것으로 판단한다.

The Internet of Things (IoT) has gained enormous popularity in various fields of industry. An IoT shopping environment is considered an effective tool for convenient use by consumers. Perceived values (including convenience and privacy risks) of IoT shopping can be the main factors that influence consumers’ shopping intentions. The current study proposed a research model based on a value-based adoption model, which integrated perceived benefit and sacrifice, shopping attitude, and shopping intention in an IoT shopping environment. As potential customers, participants in their 20s and 30s were recruited through a marketing research firm. Responses collected via an online questionnaire validated the proposed research model and hypothesis. The results confirmed significant, positive relationships between perceived benefit, including both remote control and access convenience, and consumers’ positive attitudes toward IoT shopping. The association between perceived privacy risk and consumers’ shopping attitudes was not significant. The indirect effects of two benefits of IoT shopping on shopping intention were also significant and positive. From a practical perspective, this study can help marketers and service providers manage their IoT shopping platforms or applications more effectively to attract consumers. The implications and limitations of this study are discussed. Directions for future research and development of IoT shopping environment are suggested.

본 연구에서는, 국내 선행 연구에서 간과되어 왔던 주제인 <외국 브랜드의 현지성이 국내 소비자의 품질 인식에 미치는 영향>을 분석하고, 이를 조절하는 요인들을 살펴본다. 이를 위해 3개 제품군의 8개의 외국 브랜드에 대한 온라인 소비자 조사를 수행하였다. 검증 결과, 국내 소비자들의 지각된 브랜드의 현지성은, 브랜드 글로벌성과 브랜드 친숙도의 높은 영향력을 통제하고도 외국 브랜드의 품질 지각에 긍정적인 영향을 미쳤다. 동시에, 외국 브랜드의 원산지 전형성이 낮을수록, 제품의 현지 문화와의 연계성이 높을수록, 그리고 소비자의 자민족주의 성향이 높을수록, 브랜드 현지성의 효과 가 커지는 것으로 나타났다. 이 결과는 브랜드 현지성이 글로벌 브랜드에게도 중요한 품질 신호가 되며, 그 역할은 브랜드, 제품 그리고 소비자 특성에 따라 달라질 수 있음을 시사해주는 것이다.

본 연구는 SNS(social network service)를 통한 화훼상품 구매인식과 화훼상품 이미지 선호도를 알아보고자 국내 성인남녀 311명을 대상으로 설문을 진행하였다. 소비자들이 SNS를 통해 화훼상품을 구매하는 가장 큰 이유로는 트렌드에 맞는 디자인을 판매하기 때문이며, 해당 항목에 대하여 20대가 가장 높은 평균으로 나타났다. 연령에 따라 20대와 30대의 응답자는 40대에 비해 SNS를 통해 판매하는 화훼상품의 가격이 덜 합리적이라고 생각하였으며, 50대 이상의 연령에서는 SNS를 통해 판매하는 화훼상품의 품질과 꽃의 신선도에 대해 낮게 신뢰하는 것으로 나타났다. 응답자들은 SNS에 게시된 화훼 상품의 이미지가 구매할 상품 선택에 많은 도움을 준다고 인식하였으며, SNS상의 화훼상품 이미지에 대해 긍정적으로 생각하는 것을 알 수 있었다. 또한 화훼상품의 이미지가 보정효과로 다듬어진 것이라고 인식하였으나, 실제 상품과 비슷할 것이라고 생각하는 경향을 보였다. 화훼상품 구매결정에 영향을 미치는 이미지 특성으로는 전체적인 분위기가 가장 중요하다고 인식하였으며, 절화 화훼상품 이미지에서 꽃다발과 꽃바구니 화훼상품에 따라 선호하는 배경에 약간의 차이가 나타났다. 구도에 따른 선호도는 꽃다발과 꽃바구니 모두 정면에서 촬영한 이미지를 가장 선호하였으며, 이미지 보정에 대한 선호도에서는 밝은 느낌의 채도가 높은 이미지를 가장 선호하는 반면, 어두운 느낌의 이미지는 선호하지 않는 것으로 나타났다. 화훼상품 이미지 보정효과에 대한 감성인식을 의미변별척도법(semantic differential scale)에 따라 조사한 결과, 채도에 상관없이 밝은 느낌의 이미지는 ‘풍부한’, ‘세련된’, ‘고급스러운’, ‘기품 있는’과 같이 긍정적인 감성어휘 쪽이 높은 것으로 나타났다. 반면 어두운 느낌의 이미지는 전반적으로 부정적인 감성어휘 쪽이 높은 것으로 나타났다. 화훼상품 이미지의 배경, 구도, 보정효과에 따라 소비자의 선호도와 감성반응에 차이가 나타났으나, 소비자의 성별, 연령 및 직업 특성에 따른 유의한 차이는 없었다. 이를 통해, 소비자가 선호하는 이미지를 구축하여 SNS를 통한 화훼상품을 판매하는 것이 소비자들의 구매상품 선택에 도움이 될 것으로 확인되었다.

Nowadays, many innovative marketers can leverage the augmented reality (AR) technology to create special experiences, offer more interactive advertising, as well as provide new ways to online shopping, especially for mobile marketing. The beauty industry occupies a large proportion in the fashion market and has become its essential part. For the fashion and beauty industry, consumers are willing to have the same level of experience online as when they are shopping offline. Accordingly, many brands develop mobile applications with AR capabilities that provide mobile AR services offering special experience. This new approach to mobile shopping eliminates the risk of shopping when consumers choose products, while indirectly changing consumer purchase behavior and lifestyles. However, relevant evidence about the AR service provided by mobile applications in the fashion and beauty industry remains to be scarce. To fill this gap in the literature, the present study seeks to explore the impact of the mobile AR technology on the consumer perception of the beauty brands and the changes in consumer’s behavior. In terms of the methodology, a semi-structured interview approach is employed. The results of the present study demonstrate that the effect of using the mobile AR technology varies according to the differences in consumers’ cognition and attention to beauty products. The playfulness provided by the mobile AR technology is a key factor for consumers to better understand and experience the brand, and consumer ROI is an important factor for consumers to purchase using the mobile AR service. At the same time, the degree to which the AR technology is mature affects consumer experience of the product. Surprisingly, our results suggest that the use of the AR technology has a certain educational effect on consumers, especially on those who are not good at make-up or have a low level of understanding of beauty products.

With the introduction of virtual reality (VR) devices for private consumers in 2013, the industry experience great attention and notable progresses have been made in relation to hardware components (Papagiannidis et al. 2013). This enables better experiences of virtual environments and reduces the awareness of the consumer to be exposed to virtual stimuli, so that the virtual environment is perceived as (almost) real – the so-called immersion effect (Grau 2003). Even though VR is already in place, little research in service marketing literature exists about it (Bigné, Llinares, and Torrecilla 2016), so that this technique represents one of the most important topics to investigate from service perspective (Kannan and Li 2017). We assume that the immersion-effect might influence the perception of the service encounter and thus influence consumer evaluation in a new way. Thereby, we contribute to service marketing literature by exploring the value and barriers for VR usage in so-called virtually-extended service encounters from a customer perspective. Thereby, we further examine for which kind of services VR is useful, how consumer perceive VR technology in service environments and how the extension of the traditional service encounter by VR technology influences consumers’ service quality evaluations. VR represents a promising technology to promote high-involvement products or services like travel, furniture, or cars. Companies offering these kind of products and services can provide simple devices to customers, who can experience the product in a realistic setting upfront their purchase decisions. Especially novelty and innovation characteristics of VR-technology may have positive spillover effects on company brand, the product as well as the final purchase decision. To proceed with this research, we plan lab experiments with well-developed VR-devices.

This study assesses the interactive effect of shelf-based scarcity and shelf organisation on luxury purchases. Previous studies have addressed multiple factors surrounding shelf based scarcity (e.g. Parker and Lehmann 2011; Van Herpen et al 2014) however none has considered perceived luxuriousness as a potential explanation for the effects of shelf-based scarcity; nor have many studies used a luxury context. This study therefore examined whether product luxuriousness, product popularity, product supply and/or product quality serve as underlying mechanism of shelf-based sacristy effects. The study recruited 125 consumers and the experiment followed a mixed factorial design. The luxuriousness of the brand and the organisation of the shelf display were manipulated between subjects, whereas stock level was manipulated within subjects. Data collated consisted of both self-report and psycho-physiological methods (brainwave and facial expression) Low stock level was perceived to more tidy than medium and high stock level when the shelf display was disorganised; a significant interactive effect (Mlow = 4.06, Mmedium = 3.71 4.77, Mhigh = 2.86, ps = .025, p < .001). Significantly higher perceived product quality was reported for low stock product than high stock product (Mlow = 5.34, Mhigh = 4.79, p < .001), as participants’ perceived high stock to be restocked more frequently. Results of bootstrapping indicated that perceived luxuriousness was found to be the only significant partial mediator for the effect of stock level on approach motivation, further supported by brainwave and facial expression analysis (Indirect = .066, 95%CI = [.0043, .1362], p < .001).The direct effect of stock level remained significant after accounting for the indirect effect (Direct = .11, 95%CI = [.0117, .2091], p < .001). This study is the first to use psychophysiological methods to validate self-report findings and to examine perceived luxuriousness as a plausible explanation of the shelf-based sacristy effect.

Introduction Recently, Corporate Social Responsibility(CSR) is becoming very important issue in the corporate growth and marketing strategy. In this study, based on Carroll (1979, 1991)’s conception of CSR study, we categorized the CSR types into the five underlying dimensions – i.e. economic, legal, ethical, benevolent, and environmental responsibilities. We tried to investigate the effects of consumer’s perception of the five different types of CSR on the corporate brand equity. More specifically, we used the corporate image, consumer-company identification, and the level of trust which have been used as important variables in the previous brand value studies as the underlying mediating variables of the research model. Theoretical Background and Research Model Based on the conceptual background and our research questions, 11 research hypothese regarding the consumer perceptions of the five different types of CSR, corporate image, consumer-company identification, trust, consumer loyalty, and corporate evaluation were developed. We also tried to include the moderating effects of CSR congruence and consumer’s CSR orientation between the CSR types and mediating variables of the final research model. Results and Conclusions To test the research hypotheses and our research model, we conducted questionnaire survey and collected 552 consumer data for the final analysis. Through the confirmatory factor analysis, reliability and validity of the study constructs were verified. By using the structural equation model, research hypotheses were tested and most research hypotheses were statistically significant and accepted. The final research model also showed the statistical significance with the goodness-of-fit indices. The managerial implications of the study results for the corporate marketing managers and the limitations of the study were also discussed.

The purpose of this study was to investigate the relationship between retort food characteristics and consumers’ perceptions and to survey 295 consumers from December 10 to December 20 as the center of consumers who purchase retort food. As a result, most of the consumers who purchase retort food were women and the age were under 25 and 26 to 30 years old. There were many housewives and students in the occupation group and 2 to 3 in the family members. In addition, many graduated from college and many places of purchase were convenience stores and large discount stores. Consumer retort food purchase rate were high by 30-40% in meat products. Fish meat products were high by 30-40% and sauces were high by 20-30%. Instant foods were high by 20-30%, Tang (탕) / Guk (국) / Jigae (찌개) were high by 30-40% and canned food were high by lower than 10%. As a result of the influence of retort food characteristics on positive perceptions only convenience were influential. The effects of the characteristics of retort food on negative perceptions were influenced only by hygiene and standardization.

Despite the positive outcomes of brand-consumer interactions on social media documented in the literature, an important question still remains: Are active brand-consumer interactions always beneficial to luxury fashion brands? This study argues that such interactions may undermine the core perceptions of the brands by making consumers feel too close to the brands. Drawing upon construal level theory of psychological distance, the purpose of this study is to examine the negative effects of brand-consumer interactions on perceptions of luxury fashion brands (i.e., social perception, uniqueness perception, quality perception) in a social media context. Two experimental studies were conducted. The purpose of Study 1 was to test the hypothesis that luxury brands, compared to mainstream brands, will be perceived as more psychologically distant and abstract. Study 1 used a 2 (brand category: luxury vs. mainstream) x 2 (brand replicates) mixed-model design in which the brand category was a between-subject factor and the brand replicates were a within-subject factor. Fifty-nine subjects recruited from Amazon MTurk participated in the study. The results of Study 1 revealed that luxury brands are inherently psychologically distant than mainstream brands. The purpose of Study 2 was to test the impact of brand-consumer interactions (i.e., high vs. low) and the mediating role of psychological distance on the three perceptions of luxury brands (i.e., social perception, uniqueness perception, quality perception) on social media. A single factor between-subjects design was used, and a total of 74 participants were recruited from Amazon MTurk. To manipulate the level of consumer-brand interaction (high vs. low), two versions of a luxury brand’s mock Facebook pages were created. For the high interaction condition, the brand responded to consumers’ posts in a friendly way and displayed the images of user photos. For the low interaction condition, the brand did not respond to consumers’ posts and displayed no images of users. As predicted, the results showed that participants indicated lower brand perceptions when the brand’s social media page displayed a high level of interactions than a low level of interactions. Moreover, formality, a measure of psychological distance, partially mediated the relationship between brand-consumer interactions and all the three brand perceptions. The findings of this study provide empirical evidence that active consumer-brand interactions on social media do not necessarily benefit luxury fashion brands, rather they can damage consumer perceptions of the brands. This study provides important implications that luxury fashion brands should maintain a sacred distance on social media; otherwise it will undermine important perceptions of the brands such as status signaling, exclusivity, and quality.

This research study was conducted to explore the association between consumer attitudes and adoption of mobile payment in South Africa. Students of University of Witwatersrand were interviewed to identify their attitudes regarding usefulness, ease of use and risk. The results revealed majority of consumers found mobile payment systems as convenient and saved significant amount of time. Consumer perception of usefulness was found to be significantly associated with adoption. Perceived risk was weakly associated with adoption and perceived ease of use was not associated with adoption. However, introduction of income to moderate the effects of perceived ease of use led to significant positive association with adoption. Similarly when awareness was introduced to moderate the influence of perceived risk, the interaction had a significant positive association with adoption. The outcome of study resulted in improve understanding of consumer adoption of MPS in South Africa.