4차 산업혁명의 도입과 함께 정보통신기술(ICT)의 발전이 가속화되 면서 관광 트렌드가 변화하고 있다. 기존 관광서비스에 ICT가 융합된 스마트관광은 관광산업의 신성장 분야로 주목받고 있다. 본 연구의 목적 은 스마트관광 서비스품질이 지각된 가치, 고객만족 및 재방문의도에 미 치는 영향을 실증적으로 분석하는 데 있다. 설문조사는 2025년 10월 15일부터 11월 4일까지 약 20일간 강릉을 방문한 국내관광객 중 강릉 비거주자(강릉 거주자 제외)를 대상으로 진행되었으며, 전문 조사 컨설 팅 기관을 통해 배포·수집하였다. 최종적으로 확보된 유효 표본 500부 를 실증분석에 활용하였다. 분석 결과, 첫째, 스마트관광 서비스품질의 세 요인인 정보 및 상호작용성, 이용자 편의성, 신뢰성은 모두 지각된 가치에 유의한 정(+)의 영향을 미쳤다. 둘째, 지각된 가치는 고객만족과 재방문의도에 유의한 정(+)의 영향을 주었으며, 셋째, 고객만족 역시 재 방문의도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 이와 같은 결과는 한국형 스마트관광 환경에서의 실질적 서비스품질 요인을 명확 히 제시함으로써, 연구의 학문적·실무적 기여도를 한층 강화한다는 의의 를 가진다.
본 연구는 농촌지역 거주 경험이 농촌관광 만족도와 추천의향에 미치는 영향을 분석함으로써 농촌관광 행태에서 개인의 배경 경험이 갖는 역할을 규명하고자 하였다. 이를 위해 2022년 농촌관광실태조사 자료(농촌관광 경험자 1,921명)를 이용하고, 농촌 거주 경험을 처치(treatment)로 설정한 성향점수매칭(Propensity Score Matching) 기법을 적용하여 인과 효과(Average treatment effect on the treated, ATT)를 추정하였다. 먼저 로짓모형을 통해 성향점수를 산출하고 최근거리(Nearest Neighbor)–반경(Caliper) 혼합 매칭을 수행한 결과, 매칭 전후 공변량의 표준화 차이와 분산비가 현저히 개선되어 두 집단 간 균형성이 확보되었음을 확인하였다. 분석 결과, 농촌지역 거주 경험은 농촌관광 만족도와 추천의향에 대해 5점 만점을 기준으로 각각 0.069점과 0.060점에 해당하는 유의미한 긍정적 영향을 미치는 것으로 나타났다. 이는 농촌 거주 경험이 농촌관광의 평가 및 행동적 의도 형성에 중요한 심리적, 문화적 기반으로 작용함을 보여주며, 도농 간 관계인구 형성을 통한 농촌관광 활성화 전략 수립에 시사점을 제공한다.
본 연구의 목적은 축제 참가자의 참가동기를 파악하고, 참가동기가 재방문의도에 미치는 영향과 관광몰입의 참가동기와 재방문의도 사이에서 매개효과를 규명하여, 지속가능하고 경쟁력 있는 축제를 위한 운영 방안을 제공하는 것으로 이를 달성하기 위하여 295부의 유효 표본으로 실증분석을 실시하였다, 실증분석 결과, 재방문 의도에 영향을 미치는 변수로 축제 참가동기를 도출하였고, 구성요소는 친교성, 일탈성, 체험성, 신기성으로 나타났다. 연구결과를 바탕으로 시사점을 제시하면 첫째, 참가동기요인 중에서 체험성, 신기성은 재방문의도에 정(+)의 방향으로 영향을 미치는 것으로 나타났고, 참가요인 중에서 체험성(β=.299)이 재방문의도에 가장 큰 영향을 미치는 것으로 나타났다. 축제의 지속가능한 발전을 위해서는 축제 참가자들이 춘제 공연의 관람 접근성을 쉽게 하고, 축제가 개최되는 지역 고유의 문화와 예술을 경험하고, 축제 관련 식음료를 체험하고 직접 요리할 수 있는 기회를 제공해야 한다. 둘째, 관공몰입은 축제 참가동기 중에서 체험성과 신기성이 재방문의도에 미치는 영향에 부분 매개효과가 있는 것으로 나타났다. 그러므로 축제 참가자가 축제에 집중할 수 있꼬, 축제에 자발적으로 참여하고 체험하며, 축제의 주제와 목표를 인지할 수 있는 프로그램과 내용으로 구성하여 참가자의 관광몰입도를 높여야 한다. 향후 연구에서는 다양한 주제와 지역의 축제에 대한 시계열분석, 심층면접분석 등의 연구방법을 통한 마케팅 방안 연구가 필요하다.
[연구 필요성 및 연구목적] 음식문화관광 행동 의도에 영향을 미치는 요인을 파악하는 것은 음식문화관광 활 성화를 위한 중요한 과제이다. 이에 음식문화관광 행동 의도 영향요인 구조를 분석함으로써, 음식문화관광 행동 의도를 높이기 위한 정책과 마케팅 방안을 마련하는 연구의 필요성이 제기된다. 본 연구의 목적은 확 장된 목표지향적 행동모형(EMGB)을 적용하여 음식문화관광 행동 의도 영향요인 구조를 분석하고, 이를 통 해 음식문화관광 행동 의도를 향상시킬 수 있는 정책과 마케팅 전략을 수립하는 데 기여하고자 한다. [연구 방법] 성인 남녀 400명을 대상으로 음식문화관광 참여 의도에 대한 설문조사를 실시하였다. 설문조사는 온 라인을 통해 진행되었으며, 부정확한 응답자와 결측치를 제외한 395부를 실증분석에 활용하였다. SPSS와 AMOS를 활용하여 측정항목의 타당성 및 신뢰성, 연구모형의 적합성, 연구가설의 검증을 실시하였다. [연구 결과] 확인요인분석에 의한 측정모델 분석 결과, SMC 값이 0.4 이하인 문항을 추가로 삭제하여 측정모델의 적합도 수준을 향상시켰고, 모든 변수의 신뢰도 수준도 크론바흐 알파 값이 0.848 ~ 0.933 사이의 수준으로 나타나 신뢰할 수 있는 것으로 나타났다. 연구가설 검증 결과 H1, H2, H8, H9, H10이 채택되었고, H3, H4, H5, H6, H7은 기각되었다. [결론] 본 연구를 통해 더 많은 연구자들이 음식문화관광이라는 흥미롭고 혁신적인 연구 분야에 대한 학술적 토론에 참여하도록 독려할 수 있기를 바란다. 마지막으로, 본 연구에서 비롯된 몇 가지 실질적인 의미가 관광 및 숙박업 관리자, 기업가 및 마케팅 담당자가 관광 및 숙박 산업에 서 식품이 가져오는 기회를 보고, 포착하고, 활용할 수 있는 의사결정을 내리는 데 도움이 될 수 있을 것으 로 사료된다.
The research examines the influence of emotions on tourists’ visit intention towards sustainable tourism and evaluation by using the application of an electroencephalogram (EEG). This method can give objective information about tourist emotion reactions towards sustainable tourism experiences that will drive tourists’ visit intention. The main research objective was to observe and evaluate consumer’s brain activity in different brain regions while they were being exposed by sustainable tourism experiences as stimuli. The participants consists of 30 local and foreign tourist, have normal vision, right-handed, and are considered as potential visitors of sustainable tourism destination. The participant’s brain activity was collected using neuroheadset (EEG) with an international 10/20 system. Analyzing of tourists’ emotions may help marketers to build their customer's experience and reach their target markets more effectively and develop strategies to ensure that the consumer’s attracted.
The attitude-behavior gap and intention-behavior gap has not been research extensively. The purpose of this study is to provide a review of moderating or mediating factors on the relationship between intention or attitude and behavior of sustainable tourism. Intention was defined as the degree of a human being’s resolve to perform a certain action. The construct ‘Intention” has been used widely in some theories like the Theory of Planned Behavior. Researchers usually include the intention construct into their research framework to explain the theoretical mechanism. Sustainable or ecological tourism education has been implemented for years and empirical evidence provides us that almost all tourists are alerted to the importance of sustainability. There is a great challenge that tourists’ behavior might not concur with their intention. Policymakers and marketers really want to know the real factors affecting the association between the intention and behavior of sustainable tourism. Tourists’ purchase intention is a rational process and is affected by safety. Tourist behavior is associated with price and service environment which is a mixture of rational and emotional considerations.
The objective of this study is to compare the efficiency of VR and 2D in the tourism industry as marketing tools, using affective forecasting and purchase intention. Accordingly, this study has two primary research aims. The first is to examine if a higher level of mental imagery (resulting from VR) is more effective than a lower level (2D) in a tourism marketing context. To evaluate this, the researchers use experimental method, measuring predicted dominance, predicted pleasure and predicted arousal, as well as purchase intention towards the hotel. Relevant to the tourism industry, tourism products are spatially and temporally distant (vs. near). This study aims to investigate how differently mental imagery, resulting from VR (versus 2D) experience, generates affective forecasting of a tourism product when tourists plan distant (versus near) future trips (temporal distance).
This study was conducted to examine the impact of a healing agricultural program utilizing rural resources on the tourism intention of middle-aged people. Based on previous research, a survey was conducted as a measurement tool, and each item was empirically analyzed through multiple regression analysis through reliability and validity analysis and factor analysis. As a result of analyzing the impact of the variables of the healing agricultural program on the tourism intention of middle-aged and older people, the order of animal healing, forest healing, plant healing, and food healing was found. This means that in order to increase overall tourism intention, intensive development of animal healing, forest healing, and plant healing programs is required. Additionally, in order for the healing agriculture program to increase tourism intention, it is necessary to raise the level of awareness of the healing agriculture program and promote healing agriculture. By developing and utilizing an educational program about the program, it was concluded that there was a willingness to recommend the healing agriculture program to people around them.
본 연구는 남해군을 대상으로 방문자의 관광지 속성 만족도 및 재방문 의도를 평가하고 농촌관광 활성화 방안을 제안하고자 수행되었다. 방문자의 사회·인구통계학적 배경, 인식, 행태, 경험, 속성 만족도, 재방문 의도를 분석하였다. 속성 만족도는 관광자원, 체험프로그램, 접근성, 시설, 숙소, 위생·청결, 홍보·정보, 친절, 가격·서비스로 구분하였고, 재방문 의도는 재방문 의도, 홍보 의도, 추천 의도로 구분하였다. 방문동기는 자연경관 감상(36.9%), 가족/친구와 시간 보내기(34.8%), 회복(13.9%) 등이었다. 목적지 이미지는 바다, 독일마을, 마늘, 갯벌체험이 주요하였고, 금산 및 보리암, 상주해수욕장, 독일마을이 남해군 속성을 나타내는 주요한 매력적인 목적지였다. 주요한 정보원은 인터넷과 주변 사람들이고, 동반자는 가족 또는 친구/연인이며, 재방문율은 57.8%이고(평균 5.4회), 남해군이 직접적이고 중요한 목적지였다. 체류기간은 2~3일이고, 여행경비는 평균 400,100원이었다. 전반적으로 관광자원, 체험프로그램에서 상대적으로 만족도가 높았고, 가격·서비스, 접근성, 시설에서 낮게 나타났다. 재방문 의도, 홍보 의도, 추천 의도 모두는 모든 속성 만족도와 매우 유의성 있는 양(+)의 상관(p<.01)을 나타냈다. 속성 만족도 모두를 독립변수로 설정하여 단계입력 방식으로 다중회귀분석한 결과에서 재방문 의도는 위생·청결, 숙소, 가격·서비스, 접근성에 의해서, 홍보 의도는 관광자원, 가격·서비스, 위생·청결에 의해서, 추천 의도는 관광자원, 시설에 의해서 유의적으로 추정되었고, 각각에서 열거된 순서대로 상대적으로 더 높은 영향력을 가졌다. 남해군 농촌관광 활성화를 위해서, 관광자원, 숙소, 편의시설에서 위생·청결, 가격·서비스의 개선이 우선적으로 필요함을 제안할 수 있었다.
This paper selects Xi'an and Suzhou as the research objects, uses the methods of questionnaire and situational simulated method to discuss the impact of tourists' perceived destination image and self-concept congruity on intention to visit, and the moderating effect of self-construal (independent / interdependent). The Study I found the following results: the tourists' perceived destination image and self-concept congruity as well as the self-concept congruity dimensions (actual self-concept congruity, ideal self-concept congruity, social self-concept congruity, ideal social self-concept congruity) have a significant positive effect on intention to visit; the impact of ideal self-concept congruity is greater than that of actual self-concept congruity; the impact of ideal social self-concept congruity is greater than that of social self-concept congruity; and the ideal self-concept congruity has strongest impact on intention to visit. The Study II found out that: self-construal has moderating effect on this impact; the higher the actual self-concept congruity perceived by the tourists of independent self-construal, the greater the intention to visit; the higher the social self-concept congruity perceived by the tourists of interdependent self-construal, the greater the intention to visit. The research conclusion has certain reference value for building of tourism destination image, understanding of the tourism decision-making of the tourists and formulation and implementation of marketing strategies of relevant departments and enterprises.
The ocean is used as the term of sea, it is expressed as a large sea. Marine tourism is an activity that takes place in the sea and on the coast. Many experts prospect that the 21st century will be the century of ocean. In recent years, many countries are interested in ocean and marine tourism can be significantly developed in the future. Jeju Island is an island formed by a volcanic eruption, which has a very high landscape value, and It is an oceanic climate with a yearly high temperature due to turbulent flow throughout the years, But Marine tourism is not developed. The purpose of this study is clarify the Marine Tourism activity types, Marine Tourism satisfaction and revisit intention of Chinese Tourists visiting JeJu island. And studies what is the needed activity types of Chinese Marine Tourist in future. This study deals with on the activity types, satisfaction and revisit intention of JeJu Marine Tourism With 252 effective responses gathered from an onsite survey. The statistical analysis of the data was conducted using techniques of frequency analysis, t-test and anova analysis.
The research is conducted to study how myth tourism story marketing can affect global tourist visiting intention. The exploratory result shows that people intention to visit a myth tourism destination is driven by the curiosity after hearing or reading the story. In several travellers’ forum, people tend to discuss about a place’s story such as in Bali. Meanwhile, interview with a local myth tourism community shows that there are several types of people who want to visit the places such as an adventure seeker, travellers who find it exciting to explore, and also the one who is curious with things related to myth. Therefore, this research aim to focus on West Java myth tourism story marketing as West Java is well- known as its mythical tourism sites spread across the province. As myth is inseparable from cultural symbol, this study also put cultural and psychographic factors into account and expect to see to what extent those factors influence the tourist visiting intention to West Java myth tourism sites. Lifestyle is one of the most common psychographic attributes. Gonzales and Bello (2002) also emphasized that lifestyle is a push-factor for tourists in choosing a destination as tourists seek the experience which can be related to their lifestyle. Loureiro (2014) pointed out that a myth story might not correspond to the actual facts but the originality is provided by the story-teller. In order for the tourist to choose a destination, hence good story-telling that would deliver the value is required. This statement conformed to Park and Njite (2010) who considered story as a form of marketing communication strategy. Furthermore, the story marketing which resonance with the customer values could lead to a purchasing behaviour. (Thomas, 2012). In relation to story marketing, the respondents are asked to select the destination they intent to visit before and after provided with the myth behind those destinations. This research is then analysed using multivariate analysis method, conjoint analysis and multiple linear regression to see which factors influence the tourist visiting intention the most. By understanding important factors influencing tourist visiting intention, it is expected that West Java myth tourism information sites may improve their ability to attract both foreign and domestic tourists through its myth story marketing.
Adventure tourism accounted for 60% of international tourism activities by the year 2007 and is still growing. Nonetheless, relatively little is known about the ecological issues associated with adventure tourism. To address this issue, this study examines 502 Chinese tourists’ intentions to revisit adventure tourism activities by incorporating nature-relatedness (i.e., NR-self, NR-perspective, and NR-experience) into a modified flow model. After analyzing these data by structural equation modeling, our findings show that positive emotions and flow experiences influence one’s intentions to revisit adventure tourism activities and that then intensity of the flow experiences is influenced by skill, perceived challenge, and playfulness. Moreover, our study finds that tourists who enjoy being outdoors (NR-experience) and who find conservation unnecessary (NR-perspective) are likely to have a more positive attitude about adventure tourism. Conversely, individuals who are concerned about the environment will not have such emotions. The implications of these findings for such promotions are discussed.
Purpose - This study examined the relationship between the priorities of information, usability, mobility, reliability and empathy, which are the lower dimensions of mobile tourism app service characteristics, on the perceived value and satisfaction of tourists.
Research design, data, methodology - Data collection was conducted from June 10, 2019 to June 20, 2019, and a total of 500 questionnaires were distributed to collect 352 copies. Factor analysis, reliability verification, and covariance structure analysis were carried out using SPSS 23.0 and AMOS 23.0 for 321 parts for statistical analysis.
Results - First, information, mobility, reliability, and empathy have a significant effect on perceived value. However, usefulness did not appear to have a significant effect on perceived value. This analysis results can increase the reliability of the tourism app, it can be seen that the accurate tourist information services are used in the tourist app or in the place required. Second, information, usability, mobility, and empathy had a significant effect on satisfaction. However, reliability did not have a significant effect on satisfaction. Third, perceived value had a significant effect on satisfaction. Fourth, it had a significant effect on information, empathy, and intention to use. However, the usefulness, mobility, and reliability did not have a significant effect on the behavioral intention. Lastly, perceived value and satisfaction had a significant effect on behavioral intention.
Conclusions - The analysis result is that the tourism app that is being used is provided with a reliable and accurate tourism information service, it can be seen that you are using the tourism app in the place or on the go. Therefore, it is relatively difficult to use the tourism app, and it is easy to understand the contents of the service and timely information. Therefore, it is possible to communicate with other users and provide customized services according to needs and desires. The study has the following limitations. This may influence the progress of the research because the respondents' responses to the mobile tourism app service are from different experiences. In addition the accuracy of providing accurate information, the usefulness of using the mobile tourism app, and the ease of communicating with other users can be understood as being relatively satisfactory.
Purpose - Based on preceding studies, this thesis focuses on the finding of the definition and category of mobile tourism application and deriving out its characteristics. And after looking for how they make influences on continuous intention to use, we make empirical study with TAM model.
Research design, data, and methodology - There are many Chinese tourist who visit Korea with user's constant intention to use of tourism application. This study is to find out the definition and category of mobile tourism application through research of preceding study and to fomulate the research model and hypothesis that how tourism application attributes (convenience, interaction, accessibility, local basis, security) affect constant intention to use of mobile tourism application. In order to verify a hypothesis, we conducted a survey for Chinese users of tourism application. In empirical study, we analyzed a structure model for frequency analysis, reliability analysis, exploratory factor analysis, validity analysis through IBM SPSS Statistics 21.0 and IBM SPSS AMOS 21.0
Results - Among tourism applications, convenience, interaction, accessibility and local basis have positive effects on both perceived usefulness and perceived easiness respectively. But security does not. Also perceived easiness has a positive effect on perceived usefulness. Finally, perceived usefulness and perceived easiness have positive effect on constant intent to use.
Conclusions - Tourism application enterprises should put emphasis on design such as menu or function in order to simplify the operation of new services for new customers. Therefore, comfortable user interface and development of useful function can improve tourism application. Consequently, it leads to the promotion of tourism application. Also, when users perceive tourism application as a useful media which is easy, comfortable and useful content, the degree of constant intention to use becomes increased. It is important to provide plentiful and useful contents for customers and to develop user interface such as easy operation because these factors have positive effects on constant demand and use of tourism application.
This study began to learn wether or not satisfaction factor of rural tourism is effective to visit for the ordinary foreign people. Research method was parallel-site investigation literature, questionnaire. The analytical data of the study, literature 40 reviews, questionnaire 179 survey in 200 of the subject was using. Measurement and scale was set factors of satisfaction with 'Transportation · Infrastructure', 'Festival · Experience Program', 'Place', 'Room and Food', 'Local People', and 'Buying the Local Product' through the previous studies and preliminary survey. In the statistical analysis method, frequency analysis, crosstabs, multiple regression analysis and a structural equation model analysis was performed, using SPSS and AMOS program. The Structural analysis results showed 'Place' and 'Local People' have an positive effect on the 'Overall Satisfaction'. Satisfaction of the 'Festival · ExperienceProgram', had a major impact also 'Intention of Revisit'. Finally for rural tourism fascination, the contents such as the distinctive local attraction, human resources, information transmission and convenient use is more important than the format and scale.
This study is to analyze the preference of experiential activities and behavioral intention on rural tourism, with special focus on parents group of elementary students. The result can be utilized as basic data for demanding aspect of rural experiencing tourism. Two-step questionnaire survey was conducted, during May to July, 2915. Sample group was selected at 4 elementary school in Daegu city. 347 valid responses were analyzed with SPSS. Major results are as follows. Firstly, suggested model for 23 experiential activities in 7 types, were verified as valid by verifying factor analysis. Factor 1 was verified and named as ‘Rual Life Experience’, Factor 2 was verified and named as ‘Health/Healing Experience’, Factor 3, as ‘Agricultural Product Experience’, Factor 4, as ‘Eco-Cultural Experience’, Factor 5, as ‘Leisure/Sports Experience’, Factor 6, as ‘Traditional Wellbeing Food Experience’, and Factor 7, as ‘Traditional Culture Experience’. All 7 factors explained 75.39% of total variance. Secondly, mean score of preference by each activity showed high in ‘Health-care experience’, ‘Traditional food experience’ and comparatively low in ’Collecting experience’, ‘Agricultural experience’. Thirdly, all 7 types(factors) of experience showed significant affecting relation to satisfaction, intention to participation and recommendation. Specially, ‘Eco-Cultural Experience’ and ‘Rural Life Experience’ showed high affecting relation. This could be the characteristics of parents group of elementary students.