This study aims to address two important questions: will advertising on mobile short-form video apps jeopardize the value perception of luxury brands (RQ1), and if so, how will self-deprecating online reviews eliminate these negative effects (RQ2). An experimental design approach was employed to investigate the proposed research questions. Three experiments were conducted to test the hypotheses. SPSS was used for data analysis. The study 1 finds that compared with traditional media, advertising on mobile short-form video apps shortened the psychological distance between consumers and luxury, therefore has a more negative impact on consumers’ perception of luxury brands. The study 2 reveals that self-deprecating online reviews can eliminate the negative effects of advertising of luxury brands. On the basis of previous research, this paper proves the negative influence of social media on luxury brands in the scene of new social media-mobile short format video application. In addition, it also studies the moderating effect of online comments, especially self-deprecating comments, on consumers' perception of luxury brands. This study outlines theoretical contributions and practical implications for the luxury marketing management and made suggestions for future research in the field of luxury marketing in Social Media.
Intelligent machines (e.g., artificial intelligence, algorithms, and robotics) with the capability to make decisions autonomously either augment or substitute human employees due to rapid evolution in technology (Man Tang et al., 2022; Larivière, et al., 2017). Therefore, studies have shown that in consumer services, the role of intelligent machines falls into two categories: augmentation or substitution of human employees (McLeay et al., 2021; Larivière, et al., 2017). Specifically, human employee augmentation means that the role of intelligent machines is to assist and complement human employee, with the two used together to produce better outcomes (Larivière, et al., 2017). For example, in a retail bank in Japan, collaborative robots work side by side with bank employees to serve customers (Marinova et al., 2017); IBM’s Watson can assist doctors with diagnosis (Larivière, et al., 2017). Human employee substitution reflects the role of intelligent machines to replace human workers (McLeay et al., 2021). For example, restaurants such as Spyce, where robots are replacing human employees to take orders for customers (Wang et al., 2022). However, there are still a lot of unexplored aspects concerning consumers’ specific reactions toward this new form of a service provider. The study examines customers responses when human employees are augmented or substituted by intelligent machines, including responses that promote beneficial consumption (e.g., join a health program) and those that promote harmful consumption (e.g., pursue high return-risk offerings, enhance preferences for risk-taking behavior). In this article, we attempt to answer the following questions:
In recent years, the trend of customer demand and personalization has become more and more obvious. The previous innovation model can no longer meet the diversified needs of consumers. Therefore, firms vigorously develop open innovation to promote internal and external innovation (von Hippel, 1988). With the rapid development of AI technology, open innovation communities have more interactions with the users. Organizations continue to rely on their open innovation community to collect innovative ideas from non-professional customers and then integrate them into their new product development process to produce innovative products that are more in line with customer preferences (Bayus, 2013). At present, the research on user design focuses on how to increase user design implementation and the idea popularity (Yang et al., 2022; Zhang et al., 2022). Few studies discussed how to motivate consumers to participate in innovative content output from the source. In addition, academic research on user design is mostly limited to management comments, lacking in-depth empirical research (Franke et al. 2008). Previous studies have proved that the number of leading users in the open innovation community is far less than that of non-leading users (Hofstetter et al., 2018), so it is very necessary to improve the willingness of users to participate in community creative activities. With the vigorous development of the new technology, it is an urgent problem to be solved to encourage users to participate in innovation activities and improve the innovation performance of firms (Chesbrough, 2012). Today, firms pay more and more attention on the implementation of AI technology. With AI and user design as the research background, “AI recommendation” and “willingness to design” as the key variables, and the “S-O-R model” and “Self-determination Theory” as the basis, this paper deeply explores whether AI recommendation can be used as a factor affecting user’s participation in design activities from the perspective of users, focusing on the intermediary role of user’s inspiration, competency and self-expression. It also puts forward that product involvement and aesthetic experience openness (Donghwy and Youn, 2018) are the boundary conditions that affect user’s willingness to participate in design. The results show that user’s willingness to participate in design is higher when providing AI recommedation, and the sense of inspiration, competence and self-expression play a mediating role in it. Furthermore, the results show that when product involvement is high, users are more willing to participate in design. Similarly, users with a high degree of aesthetic experience openness are more willing to participate in design activities. This study enriches the theory of enterprise community management, promote the internal information flow of the open innovation community, and provide theoretical guidance and reference for firms to optimize the new product design process.
21세기 초부터 중국의 해외관광산업이 많이 활발해졌고, 운남성도 이러한 배경 하에 주변국가와 관광산업분야에서 협력의 폭과 깊이를 넓힐 수 있었다. 중국-미얀마 경제회랑은 중국이 설립 된 두 번째 무역회랑이며 이는 란창-메콩 지역발전에 중요한 역할을 하고 있다. 학술계는 운남 및 미얀마 양측의 관광산업을 중심으로 한 협력이 더욱더 활성화 될 거라고 전망하고 있다. 본 논문은 중국-미얀마 경제 회랑 건설을 기반으로 중국 Dehong지역과 미얀마 간의 관광산업협력 현황 및 협력 메커니즘, 인프라 구축, 국경 간 관광 상품 개발 및 관광 서비스 등을 분석하였고, 또한 Dehong과 미얀마 간 관광 협력에 적합한 친환경적인 협력모델을 탐색하였다.
The purpose of this study was to develop contemporary Qipao design that emphasized creative feminine beauty with a unique sense beyond the concept of traditional Qipao design. This would be achieved using the expressive technique of human liberation from the oppression of the unconscious world a supported by surrealism. Using existing literature and previous research, surrealist expression technique used in fashion were investigated and analyzed. The results are as follows. First, the possibility of new and original design beyond existing surrealistic Qipao design was demonstrated through various realistic surrealism expression techniques, such as dépaysement, objet, and trompe-l’oeil techniques. This occurred by exploring various unconscious world out of fixed ideas and through expression techniques of surrealistic fashion such as imagery of body parts, metaphorical expression of objects, and position deformation and illusion. Second, Qipao design that combined objet and attempted ordinary escape by combining isolated body parts (such as hands, eyes, and lips) within the composition combine with surrealistic expression enabled various and fun surrealistic fashion designs to emerge. Third, the metaphor of surreal lips and eyes (mainly used in works of this study) presented a unique and extraordinary combination of images in accessories and partial design that used the dépaysement technique. Thus, it was possible to expand surrealistic expression by including LED wire.
Every day, billions of messages about news, rumours, and experiences are shared by consumers through different kinds of social network medias (Berger, 2014). These shared messages, so called word-of-mouth (WOM), have crucial influence on the success of products and services (Dubois, Bonezzi, & De Angelis, 2016). WOM is a kind of interpersonal communication about products and services between consumers. Thus, it can be significantly influenced by interpersonal relationships. We conducted three experiments to investigate the effects of interpersonal relationships on brand evaluation. In three experiments, we examined how interpersonal relationship affects consumers’ evaluation of brands when they receive a eWOM message in the setting of closed virtual group of friends. The results make several contributions. First, we provide a framework to understand how interpersonal relationships affect the effects of eWOM in a closed virtual group of friends. Second, the effects of interpersonal relationship can be moderated by different situation of agreements, which extends the researches on eWOM. Third, the results reveal the reasons why different dimension of interpersonal relationship can play different role in the relationship between eWOM and brand evaluation.
This study explores how internal and external factors influence the design and use of marketing performance measurement (MPM) practices in Chinese firms. The results show that a firm’s MPM practice is subject to its characteristics (e.g., marketing dashboard, market orientation, marketing complexity) and its external condition (i.e., market turbulence).
Nowadays, customers have become increasingly dissatisfied with accepting products and services offered by suppliers. Instead, they are involved in product development as co-productor (Prahalad & Ramaswamy, 2004). There are diverse types ranging from online discussion to virtual design enabling customer involved in co-creation activities related to product support. “Customer design” enables the firm to have possibilities enhancing the whole value of product design during development process (Fuchs & Schreier, 2011). However, some of scholars have found that customers cannot always play a useful role in luxury product design. Fuchs and Schreier (2011) studied that buyers can easily observe the source of design, which damage the image of co-designed product. That is because luxury product always played as a specific label of wealth and states to some extend (Ko & Phau, Aiello, 2016). Thus, this study draws from co-creation theory to investigate the specificity of online luxury design, using an experimental method. We analyze and discuss the diverging affection of luxury design held by co-creation idea innovativeness and behavior intensity, and the role played by sponsoring firm and community members.
Products are successfully designed only when they are in accord with the users’ emotional needs. A systematic research approach is aimed to propose that physiological metrics can be effectively used to assess user emotion and behavior intention based on an eye tracker and neurophysiological approach. Forty participants (20 males and 20 females, mean age=35.6, SD=6.38, range 21-48 years), were recruited from college campuses and communities to conduct an eye tracker and electroencephalography (EEG) experiment with the presented stimuli (images of SUVs). The study uses partial least squares structural equation modeling (PLS-SEM) to test the model hypotheses. The results show a strong and significant relationship between eye tracker metrics, neurophysiological metrics, user affective responses, and behavior intention. These findings could enable industrial counselors, professional product designers, and academics to categorize users’ emotional needs that can be subsequently incorporated into final product design.
Cewebrity is somebody who is only, or perhaps mostly famous through their presence on the Internet, an internet person who crosses over to the mainstream, so called web celebrity or Internet celebrity. Recognizing that Internet celebrities’ participation will bring about improvements of company performance, marketers have considered them to be new source of innovation dedicating to company’s success. For example, fashion companies believe that Internet celebrities have good innovation ideas on clothing collocation or even fashion design. Given the relevance of Internet celebrity in practice, researchers have begun to address its merits (Stever and Lawson, 2013). However, it is not yet a well-established field of academic inquiry, because Internet celebrity’s specific characteristics has not been well developed yet. Based on the nature of Internet celebrity as consumer, the theory of customer value co-creation is appropriate to explain these new generated celebrities’ activities in new product development. Activities of Internet celebrities in value co-creation can be shown as communication, idea conception, and product design (Genc and Benedetto, 2015). The current study mainly focuses on the effects of fashion internet celebrities on whole process of product development including product design, production, and commercialization by developing the scale of internet celebrity’s attributes under the perspective of customer value co-creation. Theoretically, the study fills up the research gap that no prior research develops the scales of Internet celebrity and test its effects on new product development. Practically, our work is highly useful for marketers understand the effects of Internet celebrity, thus developing appropriate strategies to utilize them.
Comprehensive calculations of the Rh decoration effect on zigzag CNTs with n ranging from 7 to 12 were conducted in this work to understand the effect of Rh doping on geometric structures and electronic behaviors upon metallic and semiconducting CNTs. The obtained results indicated that Rh dopant not only contributes to the deformation of C-C bonds on the sidewall of CNTs, but also transforms the electron distribution of related complexes, thereby leading to a remarkable increase of the conductivity of pure CNTs given the emerged novel state within the energy gap for metallic CNTs and the narrowed energy gap for semiconducting CNTs. Our calculations will be meaningful for exploiting novel CNT-based materials with better sensitivity to electrons and higher electrical conductivity compared with pure CNTs.
Born in the 19th century as an intermediate between the past and the future, steampunk provides a strong feeling of fantasy. The objective of this research is to understand the utilization of steampunk in all realms through an in-depth literature review and empirical study. Taking the findings as a foundation, we will analyze examples shown in fashion designs that are put into real production, and those designs that can provide inspiration for further design development. The research methodology will constitute a major analysis of advanced research, internet materials, and literature. Photo materials will be collected from professional websites for steampunk. The product method such as follows. Firstly, we will classify the internal meaning of characteristics in steampunk that are similar to the characteristics that are being researched, then take it as the standard and arrange to integrate all five features: restoration, pluralism, duplicity, resistibility and abnormality. We will spread out the design based on images from advanced research. Secondly, in order for to design a steampunk product, I decided on four themes: devastated environment, brutal wars, cool-headed machinery, and the overlap of the future and the past. Inspiration was acquired from representative movies and animations featuring steampunk. Thus, new directions for fashion design with steampunk features can be discovered. It raises the feasibility of this combination in modern society. In the future with the development of technology, it functions as a design that is easy for users to approach.
Customers are regarded as the key intangible assets of a company. It is necessary to have the capability to anticipate customer value. The study discusses the relationship among customer value anticipation, product innovativeness, and customer lifetime value from customer perspective. 178 MBA students were surveyed by questionnaire in this study. The results show that customer perceived customer value anticipation can significantly influence product innovativeness. Product innovativeness not only positively affects customer lifetime value, but also plays a partial mediating role between customer value anticipation and customer lifetime value. Both functional and emotional advertising can play a moderating role on the relationship between product innovativeness and customer lifetime value. At the end, managerial implications are discussed.