Many domestic studies related to service quality are performed but the study on computing Service Quality Score is not yet activated. Because Service quality measurement plays an important role in assessing service performance and diagnosing service probl

The purpose of the study to examine the requirement of food service statistical account. the questionnaire was composed of two part: the traits of food service statistical accounts by USA and Japan and demographic characteristics. 325 questionnaires were distributed by mail to the member of Korean Food service Management Society and Korea university and college Culinary Management Faculty Association and 92 questionnaires were returned. the data was completed using the SPSS for frequency, mean, t-test, and ANOVA test. As a result of the follows. the 23 traits showed a high priority placed. Seeing the category, Number of customer, unit volume, solid waste, and information technology and application were higher than employee information. Comparing company members to academic members, both of them thought that dimension of unit, sales result, and number of customer. However, company member group indicated that employee information was important.

The purpose of this study was to examine Korean restaurant industry during 1979~2001, and to review Korean restaurant industry related by statistics. Finally, to predict the Korean restaurant industry, major restaurant industry was categorized into fast food restaurants, family restaurants, pizza restaurants and ice cream restaurants. A contents analysis used to review Korea food industry yearly statistics and monthly magazine 'restaurant'. Korean food service industry yearly statistics have been published since 1980, the magazine 'Restaurant' has been published since 1985, but the statistics was recorded from 1995.

국내의 서비스품질 측정관련 연구들은 Parasuraman, Zeithaml & Berry(PZB)가 제안한 SERVQUAL과 Cronin & Taylor가 제안한 SERVPERF를 이용하여 패스트푸드산업, 외식산업 등에서 서비스품질요인들(유형성, 신뢰성, 반응성, 확신성, 공감성 등)의 구매 전 기대(SERVPERF에서는 중요도)와 구매 후 만족도를 측정하여 서비스품질을 평가하고 있지만, 서비스품질을 계량화하기 위한 연구는 활발하게 이루어지고 있지 않다. 따라서, 본 연구는 서비스품질을 계량화시키는데 그 목적이 있으며, 서비스품질을 계량화시킴으로써 다음과 같은 효과가 있을 것으로 사료된다. 여러 개(2개 업체 이상)의 동종업체 또는 경쟁업체간 비교가 용이해지기 때문에 경쟁 우위의 전략을 도출할 수 있을 뿐만 아니라, 이에 따른 더욱더 고급화된 고객 서비스를 소비자들은 제공받을 수 있을 것이다.

The purposes of this research were to; (a) identify useful information source; (b) assess the usefulness of the Internet as an information source; and (c) assess the degree of Internet utilization for purchasing process in food service industry. The results were as follows; 1. 'personal experience and colleague recommendation' was perceived as the most useful information source, whereas the most frequently used source was 'Internet web site' for real purchasing practice. 2. the most frequently used purchasing activity through Internet was 'online ordering', followed by 'gathering product/component information', however e-marketplace or Internet bidding were less performed by Internet. 3. acquisition of real time information, rapidity, accuracy, and increasing effectiveness of purchasing process were reported the advantages of Internet utilization. 4. respondents somewhat or strongly agreed with the importance of Internet in terms of present and future purchasing management. The results of the research suggest that Internet should be able to improve purchasing process and enhance buyer-supplier relationship directly or indirectly, therefore food service industry should consider making attempt to new purchasing systems through Internet for strategic sourcing and effective procurement management.

The purpose of this study was to identify the development trends and feasibility of health-oriented convenience foods in Korea for promoting health. Special objectives were to investigate characteristics of health-oriented convenience foods; to determine the factor affecting the sale of health-oriented convenience foods; to examine marketing strategies of the foodservice industry; and to provide feedback for the development plan. Questionnaires were developed in this study and mailed to 10 food companies in Korea and then telephone interviews were carried out. Also, marketing strategies of each industry are analyzed by the visit interview with food processing and marketing chargers. The survey was conducted between September 30 and October 30, 1997. The results of this study were summarized as following : The most popular health-oriented convenience foods were completely precooked type, pouch/PE bag packaging type, diet purpose, 100-300 gram size, and convenience store sales with regard to selling and developing health-oriented convenience foods. About factors affecting selling health-oriented convenience foods, the best contributors among factors were seasonality, convenience, and negative image for instant foods. For health-oriented convenience foods, the most important factor was the improvement of taste and quality. Adults should be the most promising customers for health-oriented convenience foods. Food companies must promote variety, taste, nutrition, convenience, price, and advertising of health-oriented convenience foods for the powerful marketing strategies in the future.

The purpose of this study was to get data on the job attitude of cooks. This study was surveyed 216 cooks who work for deluxe hotels at Pusan. The results were summarized as follow: 1. The cooks think that their devotion is most important source for the best cooking. The next are taste, quality of raw materials, skill and hygiene in order. 2. 57.9% of the cooks think that a degree of expertise their field are average, but 73.6% cooks believe that the degree of expertise is higher than the other restaurant cooks. 3. They think that a good cook should be sincere and have proficiency of skill, good human relationship and study attitude, but they also believe an academic background and knowledge is not important to be a good cook. A deficiency of knowledge about cooking is what cooks believe to be the greatest hindrance for progress of cooking skills. The next hindrance are, a shortage of endeavor and authority of management. 4. The cooks believe that the ability of cooking is most important for a promotion, the others are, in order, human relationship, career background and age. 5. The cooks show little satisfaction with their job, but express their unsatisfaction with their pay. Also the cook's social status is mean. 6. The cooks recognize that a change in hotel policy is most important for the cooking department of the hotel. The next are, in order, enlargement of working space, arrangement of equipments and hiring of experts. 7. The cooks think that Japanese cooking have the best prospect in a food and beverage enterprise, while Chinese cooking have relatively lower prospect.

This study was carried out to obtain the information concerning nutritional status, including factors of food habits of 293 men working at industry in Ulsan area. The subjects of this study were composed of 152 clerical workers and 141 physical workers. The results of this study can be summarized as follows: Average age of this subjects was 34.7 years (ranging from 21 to 52), the mean height and weight were 171.5 cm and 66.9 kg, corresponding to the BMI of 22.7. The mean food habit score was 4.4 (ranging from 0 to 9.5) and the mean nutrition knowledge score was 4.9 (ranging from 0 to 10.0) which showed significant correlations with food habit score. Dietary intake data showed the average daily intake of energy, protein, calcium and iron were higher than Korean recommended dietary allowances (RDA), vitamin A, B1, B2, niacin, ascorbic acid were lower than RDA. Among the various influential factors, nutrition knowledge, drinking, smoking and prevalence symptoms of subjects correlated with food habits significantly.

식품가공공장은 제품의 특성에 따라 필요로 되는 여러 가지의 단위공정이 조합되어 가동되고 있다. 식품제조 공정중 분리, 분획 및 농축은 매우 중요한 처리로 이를 위해서 증류, 증발, 원심분리, 여과 등의 조작이 절대적으로 필요하고, 최종 제품이 액상일 경우 유통중 변질 발생을 방지하기 위해 살균 공정을 반드시 거치도록 되어 있다. 또한 제품의 생산과정 중 사용되는 폐수에 의한 환경오염을 막기 위해서 폐수정화시설이 필수적으로 되어 있다. 이러한 대부분의 조작과정 중에는 열처리가 반드시 수반됨에 다라 가공원료 중에 함유된 각종 영양 성분이 부분적으로 열에 의해 파괴되고 냄새나 색 등이 변함에 따라 제품의 품질이 열화됨은 물론, 에너지 비용, 관련시설의 설치에 소요되는 부지, 시설비 및 운영비 등이 많이 필요로 된다.

With the increase in food consumption, the amount of animal and plant residues in food manufacturing has continued to increase. In particular, the residues generated from food manufacturing industries have a high recycling value because they are generated in large quantities, are homogeneous, and their recycling costs are less than that of households or small restaurants. In this study, we selected industries that produce large amounts of homogeneous animal and plant residues, including manufacturers of animal oils and fats, vegetable oils and fats, starches and glucose or maltose, and conducted material flow analysis using statistical data, field surveys, and questionnaires. In the results of material flow analysis, the amount of raw materials used in the surveyed industries was 3,029,830 tons per year, and 8,487 tons of animal and plant residues were generated through manufacturing and processing. In addition, the import substitution effect of recycling byproducts from industries into animal feed or similar was estimated to be ₩847,007 million KRW per year.

Climate changes from global warming and reduction in agricultural land result in volatility of prices of agricultural products, causing a imbalance of food market in Korea. It is necessary to develop a transnational food industry cooperation system among Korea, China and Russia that directly or indirectly affect food industry in terms of the whole industrial network. This study analyzes the value chain and linkage in the agriculture, forestry and fisheries industries in three nations. The unit structure and the industrial patterns of three nations were derived using the World Input-output Table (WIOT) from 2004 to 2014 every five years. This paper is expected to contribute to develop food security cooperation in the northern part of the Korean peninsula and to promote the mutual growth of food industry through industry linkage and cooperation.

식품제조업에서 발생하는 동식물성잔재물은 발생량이 많고 성상이 균질하여 재활용에 유리하다. 동 폐기물을 재활용할 때 경제성이 있는 것은 배출업체와 재활용업체가 협력하여 재활용이 효율적으로 이루어지고 있으나 발생량이 적고, 영양성분의 함량이 높지 않은 업체의 폐기물은 경제성이 낮아 원활히 재활용되지 못하고 있다. 폐기물배출업체는 재활용에 따른 환경보전 효과보다는 처리비용 절감을 중요시하기 때문에 사료원료로 쓰일 수 있는 것이 퇴비원료로 사용되거나 퇴비원료로 사용할 수 있는 것이 소각이나 해역배출 등으로 처리되고 있는 실정이다. 따라서 식품제조업에서 발생하는 동･식물성잔재물의 배출과 재활용 및 처리실태, 유통 현황을 파악하고 재활용 활성화 대책을 마련하는 것이 필요하다. 본 연구에서는 식품제조업체 중 다량 발생하는 업종인 동식물성유지제조업과 전분 및 당류제조업을 선정하여 대상 업종에서 발생하는 폐기물(부산물)의 발생원단위를 파악하였고, 이를 통해 대상 업종별 물질흐름도(Material Flow Analysis) 작성을 통해 국내 전체의 물질흐름을 추정하였다. 또한 해당업종에서 발생하는 동식물성잔재물을 재활용함으로써 현재 사료용으로 수입되고 있는 품목에 대한 수입대체효과를 산출하였고, 일선 현장에서의 폐기물의 발생, 처리, 재활용 실태를 조사하였다. 조사결과를 통해 동식물성잔재물의 세부 분류번호를 보완하는 방안과 재활용 가능한 동식물성잔재물의 재활용 가능 유형을 실제 재활용형태를 고려하여 개선하는 방안을 제시하였다. 동 폐기물의 재활용을 활성화하기 위해서는 외국의 식품폐기물 발생억제와 재활용 정책의 추진성과를 참고하여 식품의 제조, 유통과정에서 발생하는 식품폐기물 재활용 대책을 마련할 필요가 있으며, 일본에서 시행하고 있는 재생이용사업계획(리사이클루프) 인정제도의 국내 도입과 향후 수요처 감소로 재활용이 원활하게 이루어지지 않을 가능성이 있는 오리가공부산물의 재활용, 그리고 현재 폐기물로 관리되고 있는 깨박의 순환자원인정에 대하여 검토하였다. 본 연구 결과는 국내 식품제조업에서 발생하는 동식물성잔재물의 통계작성과 해당 폐기물의 재활용 정책을 추진하기 위한 기초 데이터로 활용될 수 있을 것으로 판단된다.

우리나라의 식품관련 폐기물정책은 식품자원 흐름의 하류단계인 가정과 식당에서 발생하는 음식물쓰레기를 중심으로 추진되고 있으나 동 폐기물은 성상이 균질하지 않고, 계절적으로 성상이 변동하며, 이물질이 섞여 있어 재활용의 가치가 적다. 한편 식품제조업체에서 발생하는 식품폐기물은 성상이 균질하고 발생원 1개소 당 발생량이 많아서 가정과 식당에서 발생하는 음식물쓰레기에 비하여 재활용의 경제적 효과가 크고 가축의 사료로 재활용할 수 있어 부가가치가 높다. 우리나라의 폐기물관리법에서는 식품제조업에서 발생하는 식품폐기물은 동식물성잔재물로 분류하여 관리하고 있으며, 연간 1,000톤 이상 배출하는 다량배출사업장은 사업장폐기물 감량화제도에 의해 감량과 재활용계획을 수립하고 그 결과를 보고하도록 하고 있으나, 이보다 배출량이 적은 업체에 대해서는 중앙정부나 지방정부 차원에서 감량이나 재활용 정책을 추진하고 있지 않다. 본 연구에서는 식품제조업체 중 전분제품과 당류 제조업, 동물성 및 식물성 유지 제조업을 대상으로 동식물성잔재물이 발생 및 처리실태를 파악하였으며, 배출에서 재활용 및 사용, 처리의 전 과정의 물질흐름을 추정하고, 동 폐기물의 재활용에 대한 경제적 효과를 분석하였다. 우리나라의 동식물성잔재물은 유상으로 판매하는 것과 무상이나 처리비를 지급하면서 위탁 처리하는 경우가 있었다. 또한, 참깨박과 들깨박과 같이 부패성이 없고 유상으로 재활용업체에 판매되어 사료로 생산되고 있었으며, 수요가 안정적으로 확보되어 있어서 방치될 우려가 없기 때문에 순환자원으로 인정하여 폐기물에서 제외하여도 관리상에 문제가 없는 것도 있었다. 또한, 일본의 식품폐기물의 재활용관련 법제도를 분석한 결과 식품재활용사업계획인정제도는 국내의 식품제조업체에서 발생하는 동식물성잔재물의 재활용을 활성화하기 도입이 필요한 것으로 판단되었다.

Recently, the food industry has evolved into a new and innovative trend according to its globalization and change of food consumption patterns. However, it is hard for the traditional food industry in Korea to meet the changing consumers' needs because of its poorer quality control and lower industrialization technology than other advanced industries. Also the knowledges acquired through a lot of time and efforts would be lost after the human resources with tacit knowledges leave by their too much aging. Especially, the 21st century would be called as knowledge based society which means that knowledge be the important contributing factor in the economic growth. In this regard, this study aimed at proposing the knowledge based system for systematically managing or preserving knowledges of Mosisongpyun industry in Yeonggwang County to seek for the sustainable development of the traditional food industry in Korea. The knowledge based system of Mosisongpyun industry in Yeonggwang County is finally proposed as follows; First, hardware is composed with the necessary unit facilities such as interpretive center, learning and experience room, library, etc. And the integrating facilities such as Mosisongpyun theme park, traditional village, and knowledge industrialization support center are proposed. Second, software is composed with the necessary unit softwares such as the preservation manual of traditional knowledge and skill, web-site administrator, development of graded textbooks, development database software, etc. And the integrating softwares such as development of innovation and management ability in Mosisongpyun industry are proposed. Third, humanware is composed with the necessary unit programs such as exhibition, own training program, incubator support system, etc. And the integrating programs such as the farm association corporation, the testing and research institute, the institution of learning and training are proposed.