The purpose of the study to examine the requirement of food service statistical account. the questionnaire was composed of two part: the traits of food service statistical accounts by USA and Japan and demographic characteristics. 325 questionnaires were distributed by mail to the member of Korean Food service Management Society and Korea university and college Culinary Management Faculty Association and 92 questionnaires were returned. the data was completed using the SPSS for frequency, mean, t-test, and ANOVA test. As a result of the follows. the 23 traits showed a high priority placed. Seeing the category, Number of customer, unit volume, solid waste, and information technology and application were higher than employee information. Comparing company members to academic members, both of them thought that dimension of unit, sales result, and number of customer. However, company member group indicated that employee information was important.

선진국일수록 서비스 산업의 비중이 큰 것은 주지의 사실이다 선진국 진입을 위해 진력하는 한국의 입장애서 신 진국 서비스 산업의 연구 및 정보는 긴요하다 이 연구는 세계 400 대 최량 기업들 중 서비스 기업들의 다양한 경영 업적들이 서비스 산업의 여러 분야와 그 하부 부문에서 어떻게 나타나고 있는지를 기술통계, 분산분석, 던칸 검정 등을 활용해 분석하였다 이로써 서비스 산업 분야에 대한 진입, 투자, 벤치마킹 등에 관해 활용할 수 있는 유의 한 결과들을

국내의 서비스품질 측정관련 연구들은 Parasuraman, Zeithaml & Berry(PZB)가 제안한 SERVQUAL과 Cronin & Taylor가 제안한 SERVPERF를 이용하여 패스트푸드산업, 외식산업 등에서 서비스품질요인들(유형성, 신뢰성, 반응성, 확신성, 공감성 등)의 구매 전 기대(SERVPERF에서는 중요도)와 구매 후 만족도를 측정하여 서비스품질을 평가하고 있지만, 서비스품질을 계량화하기 위한 연구는 활발하게 이루어지고 있지 않다. 따라서, 본 연구는 서비스품질을 계량화시키는데 그 목적이 있으며, 서비스품질을 계량화시킴으로써 다음과 같은 효과가 있을 것으로 사료된다. 여러 개(2개 업체 이상)의 동종업체 또는 경쟁업체간 비교가 용이해지기 때문에 경쟁 우위의 전략을 도출할 수 있을 뿐만 아니라, 이에 따른 더욱더 고급화된 고객 서비스를 소비자들은 제공받을 수 있을 것이다.

국내 프로스포츠 산업이 침체기에 허덕이고 있다. 프로축구(K-리그)의 경우 게임당 평균 유료관중이 채 1만명이 안되는 실정이다. 프로야구 또한 마찬가지이다. 국민들에게 승부의 짜릿한 재미와 여가 생활을 즐기게 하는 프로스포츠 산업이 이젠 외면받기 시작한 것이다. 이에 본 연구에서는 프로스포츠 산업이 스포츠 마케팅만의 관점이 아닌 TQM의 개념과 방법론들을 적용하여 품질의 관점에서 원인을 분석하여 프로스포츠 산업이 관중(고객)에게 경기 서비스를 제공하고 있는 서비스 품질을 향상시킴으로써 고객만족을 통해 시장이 활성화 할 수 있는 방안을 마련하고자 한다.

The purposes of this research were to; (a) identify useful information source; (b) assess the usefulness of the Internet as an information source; and (c) assess the degree of Internet utilization for purchasing process in food service industry. The results were as follows; 1. 'personal experience and colleague recommendation' was perceived as the most useful information source, whereas the most frequently used source was 'Internet web site' for real purchasing practice. 2. the most frequently used purchasing activity through Internet was 'online ordering', followed by 'gathering product/component information', however e-marketplace or Internet bidding were less performed by Internet. 3. acquisition of real time information, rapidity, accuracy, and increasing effectiveness of purchasing process were reported the advantages of Internet utilization. 4. respondents somewhat or strongly agreed with the importance of Internet in terms of present and future purchasing management. The results of the research suggest that Internet should be able to improve purchasing process and enhance buyer-supplier relationship directly or indirectly, therefore food service industry should consider making attempt to new purchasing systems through Internet for strategic sourcing and effective procurement management.

Accident analyses are used to identify common factors contributing to occupational accidents and to give recommendations for accident prevention. This study concerns with the accident characteristics and prevention in the telecommunication service industry. To investigate the accident characteristics, we used workers' compensation reports and employers' accident analysis reports. Three hundred and forty-five injury accidents which results in more than 4 days absence were surveyed. These data were used to investigate the accident characteristics in terms of company size, injured person's age, work experience, accident time, activity at time of accident, accident type, injured body part, and accident agency. We propose the accident prevention policy based on the accident characteristics. These results can be used to develop more effective occupational safety management policies in the telecommunication service industries.

This empirical study examines the execution level for total quality control based on general and oriental medical service industries. This empirical study verifies a theoretical model that TQM execution level shows differences between oriental and general medical service institutes. This empirical study also verifies the relationship among TQM practices, internal employees" satisfaction, and external customer satisfaction. The methodology employed for this study was field survey using questionnaires which were distributed to physicians, nurses, medical technicians and other administrative staffs in 11 medical service institutes in Seoul. Analysis methods of this study used SPSS 10.0 WIN program.

This study aims to analyze the agreement of service innovation using contingency approach (manager personality, organizational structure) moderated by leadership agility. The study has been carried out on Islamic banking companies’ managers in Indonesia, from East Java and Yogyakarta region using purposive sampling technique with questionnaire and interviews as the method of data collection. The total number of respondents in the sample is 184. This sample is then analyzed using Euclidience Distance Simple Regression and Simple Regression Moderation method. The results prove that: (1) there is a partial fit between incremental strategy with reactive personality and mechanical organizational structure, which increases the service performance; (2) there is a partial fit between radical strategy with proactive personality and organic organizational structure, which increases the service performance; (3) leadership agility is able to strengthen the fit of the relationship between incremental innovation strategy and reactive personality toward service performance; (4) leadership agility is able to strengthen the fit the relationship between radical innovation strategy and proactive personality toward service performance; (5) leadership agility is able to strengthen the fit of the relationship between incremental innovation strategy and mechanical organizational structure toward service performance; and (6) leadership agility is able to strengthen the fit of the relationship between radical innovation strategy and organic organizational structure toward service performance

Purpose - The present study examined the reliability of accounting information based on the pay slice (CPS) information of chief executive officers (CEOs) in the service industry. The difference in the size of CPS under the capitalist system can be used as an index to gauge the influence of top management. Research design, data, and methodology - In accordance with the amendment of the Financial Investment Services and Capital Market Act in 2013, the pay information of individual registered executives with annual salary of more than 500 million won has been disclosed. The sample of the current study is 232 companies listed on the Korea Exchange excluding financial services from 2013 to 2015, when the individual pay-slice information for registration officers was published in the business report in accordance with the revision of the Capital Market Act. The financial data required for this study were extracted from the FnGuide and the TS-2000. With the data, we tested the relationship between CPS and accounting information reliability through a linear regression analysis. Results – The first result showed that the relationship between the CPS and human resource in internal accounting control system in the service industry is significantly negative only with the accounting department personnel. This result implied that the CEO can negatively affect the retention of the accounting department in the firm. Second, both the CPS and quality of audit in the service industry are negatively related both to audit fees and to audit time. Nonetheless, the relationship between the number of the auditor and the CPS is insignificant. This result indicated that the CEO can negatively affect audit fees and audit time of external auditors. The results of the present study suggested that CPS information may have a negative impact on the reliability of accounting information. Conclusion - This study is the first study to examine the reliability of CPS and accounting information for the service industry in terms of human resources in internal accounting control system and audit quality. Therefore, the present study is expected to provide some useful information to economic decision-making of various external parties for service firms.

산업혁명 이후 제조업 중심의 산업구조는 인터넷과 정보통신기술(ICT)의 발달과 함께 서비스업 중심의 구조로 급격하게 진화되었다. 이성적, 합리적, 물리적 제품이나 서비스의 창출을 넘어서 감성적, 창조적, 경험적 가치 창출의 시대로 접어든 것이다. 이에 기업의 디자인 영역에 있어서도 제품이나 서비스의 기능적 혁신을 넘어서 수요자들의 감성을 충족시켜 줄 수 있는 경험디자인에 관한 관심이 증가하고 있다. 하지만 디자인경영전략에 관한 연구에서 경험디자인 분야 또한 디자인경영의 확장의 측면에서 논의되어야 함에도 불구하고 경험디자인이라는 영역은 디자인경영을 벗어난 개별적 영역으로 인식되어지는 경향이 있다. 이에 본 연구는 의사결정이론을 기반으로 제조업 중심의 디자인경영 전략과 서비스업 중심의 디자인경영 전략을 비교, 분석해 봄으로써 현 시대에 맞는 융합적 디자인경영 전략 과 의사결정 프로세스를 고찰해 보는데 그 목적이 있다. 제조업 중심의 디자인경영 전략은 기업 전략을 통한 ‘전략형성’, 사업 전략을 통한 ‘전략선택’, 기능전략을 통한 ‘전략실행’의 3단계의 ‘분석적 사고’를 중심으로 한 정형적 의사결정 단계를 통하여 디자인을 창출함으로써 기업 전략이 소비자들에게 제품이나 서비스를 통하여 전달되는 수직적, 계층적 경향을 보인다. 반면에 서비스업 중심의 디자인경영 전략은 사용자 경험에 대한 관찰을 통하여 새로운 요구를 발견하는 ‘창조적 사고’를 중심으로 한 ‘전략탐색’의 과정이 중요하며 모든 이해관계자들이 참여하는 비정형적, 수평적, 정성적 의사결정 형태를 가지고 있다. 이러한 ‘분석적 사고’와 ‘창조적 사고’, 정형적, 비정형적 의사결정 단계가 융합되어질 때 ‘디자인사고(Design Thinking)’를 통한 융합적 디자인경영 전략과 의사결정 프로세스가 구축될 수 있다. 디자인의 중요성이 점점 더 강조되고 새로운 비즈니스의 창출이 중요해진 현 시점에서 제조업과 서비스업의 융합적 디자인경영 전략 프로세스에 관한 연구는 매우 중요하며 학계나 산업에 있어서 지속적으로 관심을 가지고 연구해 나아가야할 주제임이 틀림없다. 본 연구는 융합적 디자인경영 전략 프로세스에 관한 초기 연구로써 이론적인 고찰로써의 한계를 가지며 이를 기반으로 향후 실제 기업 조사를 통한 더욱더 세밀하고 실제 적용 가능한 융합적 디자인경영 전략 프로세스에 관한 연구가 지속되어져야 할 것이다.

Purpose - Usage of E-services is critical for businesses to maximize work efficiency and gain competitive advantage. The aim of the study is to explore how awareness of technology and e-services usage in an emerging economy in Pakistan. The studies aimed to explore as to what extent these factors can potentially motivate transport employees towards e-services; who are generally not aware about technology and hence also not confident in using it also. Research design, data, and methodology - Employees from the three transport subsidiary units from a large private company in Pakistan were sampled for the study. Through using self-administered technique, the questionnaires were distributed during the month of April, 2016 to 189 employees. A total of 150 responses were taken further for analysis where the study found a positive link between awareness of technology and e-services usage. Results - This study found positive relationship between intention to use and e-service usage among the employees of three subsidiary units. The paper has reported 30 percent variance explained by the predicting variables in relation with e-services usage. Conclusions - Employees could be motivated to use e-services and latest technology through enhancing their awareness about their respective importance and viability. Accordingly, organizations can foster employees’ intentions to use to enhance e-service usage.

Purpose Ethical – management connects corporate management outcomes and emphasizes organizational cooperation. It also links human resource management, auditing, and financial management to increase employee job satisfaction. A survey of American enterprises showed that employees with high ethical consciousness had greater job satisfaction and lower turnover. Research design, data, and methodology – Hypotheses and models based on previous studies were used to investigate the effects of ethical management on employee job satisfaction and turnover intentions. To examine hypotheses empirically, a questionnaire survey based on previous studies was administered to service business workers in Seoul. Results – The study investigated the effects of ethical management practices in relation to factors such as top management's willingness to put them into practice, their appropriateness and implementation within operations, and their influence on job satisfaction, and also examined the effects of job satisfaction on turnover intentions. Conclusions – Ethical management greatly influences job satisfaction and turnover intentions, providing organizational members with alternatives regarding ethical considerations, and to place a strong emphasis on management willingness and enterprise regulations and policies.

Purpose - The purpose of this thesis is to assess the product design digital learning status of universities that are currently involved in learning environment projects in manufacture and commerce integration (MCI). Thus, enterprises must keep learning and creating new inventions with revolutionary progress. Research design, data, and methodology - This study not only emphasizes the analysis of technical ability, course concepts, conducting models, and learning environments of every aspect, but also systematically probes the planning of learning, system framework, web learning, environmental activities, data statistics, and digitalized learning, among other aspects. Results - The results of this study help in finally understanding each school’s manufacture and commerce integration situation, in order to evaluate product design learning. Consequently, it is essential to evaluate computer learning at schools, thereby affecting communication and the requirements of business education training. Conclusions - It is essential to focus on MCI to promote web teaching to preserve and enhance knowledge disseminating technologies, and immediately share knowledge with learners, while improving work efficiency and cultivating the talent needed by industry.

The purpose of this study is to shed some light on how market orientation, mediators such as employee satisfaction, service quality and commitment, and business performance are related and to offer important managerial implication for managements or marketing practioners in the International logistics service industry.