This study investigated the effects of social responsibility activities on consumer attitudes, product evaluation, corporate support, and corporate trust through structural equations and path analysis. Corporate social responsibility activities were divided into five areas: consumer and environmental protection, social contribution, cultural business, and economic responsibility, and the relative impact on consumer attitudes was considered. The results and strategic implications of this study are as follows. The same results as in previous studies confirmed that the performance of corporate social responsibility activities induces positive attitudes and behaviors of consumers. It proved that the performance of corporate social responsibility activities leads consumers to form a positive attitude, which can eventually be transferred to products and corporate images by a halo effect, leading to product evaluation, corporate support and trust. In addition, the composition dimension and measurement items of corporate social responsibility activities were re-verified, and from a consumer point of view, it was confirmed that social responsibility activities include not only economic activities, but also activities that contribute positively, such as social contribution, support for local and cultural projects, and actions that do not harm society as a whole, such as protecting consumer rights and protecting the environment.

The purpose of this study is to identify factors that influence consumers’ acceptance intentions towards Direct-to-Consumer (DTC) Genetic Testing service. DTC genetic testing service can be considered in two aspects: the application of new technology in genetic testing customers can directly purchase and the services for receiving the test results customer can’t directly analyze. Existing technology-based acceptance models have difficulty fully explaining consumers’ acceptance intentions towards DTC genetic testing services. Therefore, this study aims to propose a new acceptance model considering these two characteristics. A survey was conducted with 377 potential consumers for this research. The analysis revealed that health interest, prior knowledge, subjective norms, innovativeness, perceived usefulness, and perceived value affect consumers’ acceptance intentions. The results obtained through this study can help establish strategies and marketing plans necessary for the diffusion of services, such as DTC genetic testing services, that combine a new technology and a service. In the long term, the accumulated DTC genetic testing results data can contribute to the development of national genetic information infrastructure and preventive medical applications, as well as improve individuals’ quality of life.

This study aims to establish an online shopping mall marketing strategy based on big data analysis methods. The customer cluster analysis method was utilized to analyze customer purchase patterns and segment them into customer groups with similar characteristics. Data was collected from orders placed over one year in 2023 at ‘Jeonbuk Saengsaeng Market’, the official online shopping mall for agricultural, fish, and livestock products of Jeonbuk Special Self-Governing Province. K-means clustering was conducted by creating variables such as ‘TotalPrice’ and ‘ElapsedDays’ for analysis. The study identified four customer groups, and their main characteristics. Furthermore, regions corresponding to customer groups were analyzed using pivot tables. This facilitated the proposal of a marketing strategy tailored to each group’s characteristics and the establishment of an efficient online shopping mall marketing strategy. This study is significant as it departs from the traditional reliance on the intuition of the person in charge to operate a shopping mall, instead establishing a shopping mall marketing strategy through objective and scientific big data analysis. The implementation of the marketing strategy outlined in this study is expected to enhance customer satisfaction and boost sales.

이 연구에서는 선택실험법을 통해 수집한 진술선호자료를 기반으로 세 가지 모형을 이용하여 축산물(쇠고기, 돼지고기 제품)의 이력추적성과 원산지 속성에 대한 소비자 선호도를 분석하였다. 우리의 연구 결과에 따르면 쇠고기의 경우 한우 제품에 대한 지불의사금액 대비 이력추적성 속성에 대한 지불의사금액의 비율이 92~97%로 매우 높았다. 돼지고기의 경우에는 한돈 제품에 대한 지불의사금액 대비 추적가능한 속성에 대한 지불의사금액의 비율은 약 76~82% 수준이었다. 이러한 결과는 국내 소비자들이 국내산 육류 제품에 대한 선호도에 따라 어느 정도 식품 안전 속성(추적성)에 높은 가치를 두고 있음을 의미한다. 다시 말해 축산물 이력제가 쇠고기와 돼지고기의 식품안전성에 대한 소비자의 신뢰를 구축하는 데 크게 기여하고 있음을 보여준다고 할 수 있다.

The Metaverse’s virtual world is used in various industries and is expected to continue to grow in the future. In addition, the Metaverse is a new type of society that integrates various new technologies, and NFT products play an essential role. Therefore, NFT product characteristics and industry trends should be assessed to revitalize the NFT market. To this end, this study confirms the influence relationship between social presence and NFT product characteristics in the Metaverse environment and examines the impact of each characteristic on consumer satisfaction and continued engagement intention to NFT product. Statistical analysis such as exploratory factor analysis, reliability analysis, confirmatory factor analysis, correlation analysis, and structural equation modeling (SEM) using IBM SPSS Amos was conducted on data collected through a survey targeting male and female Korean consumers in their age group 10 to 50. Study results indicate that social presence significantly impacted all characteristics of NFT products (authenticity, scarcity, rarity, collectability, and interactivity). Scarcity and authenticity significantly impacted consumer satisfaction, and both authenticity and consumer satisfaction significantly impacted continued engagement intention. Thus, effective product development and marketing strategies can be established only by presenting different emphasized characteristics depending on the type of NFT product and the Metaverse’s social presence.

본 연구는 스키장 렌탈샵의 서비스 품질이 소비자의 지각된 가치 및 구매행동에 어떠한 영향을 미치는지를 규명하여 스키장 렌탈 산업의 서비스 품질을 개선하고 고객들의 욕구를 충족시킬 수 있는 기초 적 자료를 제공하고자 했다. 따라서 국내 스키장 6곳(하이원리조트, 용평리조트, 지산리조트, 곤지암리조트, 휘닉스파크, 웰리힐리)의 렌탈샵 방문 이용자를 대상으로 조사를 수행됐다. 수집된 자료는 SPSS(ver. 25.0) 프로그램을 활용하여 빈도분석, 탐색적 요인분석, t-test, 일원변량 분산분석, 상관관계 분석, 단순 및 다중 회귀분석을 실시했다. 본 연구에서 도출된 결과는 다음과 같다. 첫째, 스키장 렌탈샵의 서비스 품질이 지각 된 가치에 편리성, 공감성, 서비스, 시설환경 순으로 유의한 영향을 미치는 것으로 나타났다. 둘째, 지각된 가치가 구매행동의 구매의도 및 추천의도에 유의한 영향을 미치는 것으로 나타났다. 셋째, 스키장 렌탈샵 의 서비스 품질이 구매행동의 구매의도 및 추천의도에 공감성, 시설환경, 편리성, 서비스 순으로 유의한 영 향을 미치는 것으로 나타났다.

노인을 위한 금융 SMART 교육 자료는 미국 연방예금보험공사와 소비자금융 보호국이 공 동으로 개발하였다. 노인을 위한 금융 SMART 프로그램은 노인을 상대로 한 사기나 금융 착취를 예방하는 방법에 대한 노인의 인식을 제고하고, 잘 준비된 계획과 정보에 입각한 재정관련 의사 결정을 돕는다. 자료 내용은 전체 또는 개별 주제별로 접할 수 있고, 모두 무료로 제공되고 있는데, 증가하는 히스패닉계 인구를 위해 스페인어로도 제공된다. 구체적 이고(Specific), 측정 가능하고(Measurable), 행동 지향적이고(Action-Oriented), 수행 가능하고(Reachable), 시간제한이 따르는(Time-bound) SMART 기조를 일상생활에서 적용하고 실천하면, 노인들이 금융 관련 사기행위 피해를 방지하고 그 정도를 줄이는데 도 움이 될 것이다.

This study aims to investigate how consumers perceive the attributes (ubiquity, continuity) of metaverse fashion brands in a virtual space. It also empirically verifies the impact on consumers’ perceived values (hedonic value, social value) and consumer behavioral intentions (intention to use the platform, intention to purchase virtual products). The results verified in this study are as follows: First, we confirmed that the metaverse attributes perceived by consumers in the virtual space of the fashion brand, ubiquity and daily extension, positively affect customers’ perceived hedonic and social values. Second, we found that consumers’ perceived hedonic and social values have a significant positive effect on their intention to use the platform. Finally, we found that consumers’ intention to use the platform had a significant positive effect on their intention to purchase virtual products. The results of this study will have academic significance by expanding the scope of research related to identifying metaverse attributes and values by identifying metaverse attributes and consumer values that perceived by consumers in fashion brands’ virtual spaces in the metaverse. This study suggests a direction and strategy for fashion brands to move forward in building virtual spaces on the metaverse platform. In this way, they can create perceived value for consumers that elicits positive consumer behavioral intentions.

이 연구는 다차원적 배경음악 속성(유형，볼륨，리듬，친숙도)이 소비자의 심리적 정서 및 충 동구매에 미치는 영향을 연구함으로써 중국 또는 한국 소비자를 대상으로 하는 화장품 매장에서 매출 향상 측면에서 배경음악의 중요성을 인식시키는 목적을 가지고 연구되었다. 연구방법은 한 국 오프라인 화장품 매장에서 구매 경험이 있는 한국 및 중국 소비자를 대상으로 온라인 설문을 통해 각 150명의 유효 샘플을 사용하며 구조 방정식 모형으로 경로분석 및 다중집단 분석을 통해 변수간의 인과관계 및 집단간의 경로 차이에 대해 분석하였다. 분석한 결과，음악의 유형，볼 륨，리듬 및 친숙도가 모두 소비자의 심리적 정서 및 충동구매에 영향을 주었다. 한국 및 중국 소비자의 차이를 보면, 음악의 유형 및 친숙도는 한국 소비자들의 충동구매에 더 큰 영향을 미쳤 으며 음악의 불륨 및 리듬은 중국 소비자의 충동구매에 더 큰 영향을 주었다. 연구 결과 본 연구는 화장품 가게 매장에서 배경음악을 사용하여 소비자의 충동구매 행위를 자극하는 효과를 향상시켜 매장의 매출을 높이는 데 도움을 주었다고 도출하였다.

This study investigates consumer experiences and word-of-mouth (WOM) intentions in luxury brand pop-up stores, including standalone and department store setups. Grounded in experience economy theory, this study examines the experiential elements based on the types of pop-up stores and the relationships among consumer experience, pop-up store image, and WOM intentions for each type. Data were collected from 300 visitors to luxury brand pop-up stores between January and July 2023 and analyzed using Smart PLS 4.0. The findings reveal several key insights. First, standalone pop-up stores offer educational and escapist experiences, while pop-ups within department stores have a single identified factor of consumer experience. Second, regardless of the store type, luxury pop-up store experiences significantly influence pop-up image perceptions. Third, luxury pop-up store image drives WOM intentions for both standalone and department store pop-ups. Notably, the unique image significantly impacts solely department store pop-ups and does not influence standalone pop-ups. Moreover, image perceptions in both pop-up store types do not significantly affect brand WOM intentions. Finally, WOM intentions for pop-up stores significantly influence WOM intentions for brands. This study contributes to the theoretical understanding of consumer experiences in luxury pop-up stores, providing practical insights for stakeholders in the luxury brand industry to enhance pop-up store image perceptions and WOM intentions.

This study assessed the effectiveness of brand image communication on consumer perceptions of cruelty-free fashion brands. Brand messaging data were gathered from postings on the official Instagram accounts of three cruelty-free fashion brands and consumer perception data were gathered from Tweets containing keywords related to each brand. Web crawling and natural language processing were performed using Python and sentiment analysis was conducted using the BERT model. By analyzing Instagram content from Stella McCartney, Patagonia, and Freitag from their inception until 2021, this study found these brands all emphasize environmental aspects but with differing focuses: Stella McCartney on ecological conservation, Patagonia on an active outdoor image, and Freitag on upcycled products. Keyword analysis further indicated consumers perceive these brands in line with their brand messaging: Stella McCartney as high-end and eco-friendly, Patagonia as active and environmentally conscious, and Freitag as centered on recycling. Results based on the assessment of the alignment between brand-driven images and consumer-perceived images and the sentiment evaluation of the brand confirmed the outcomes of brand communication performance. The study revealed a correlation between brand image and positive consumer evaluations, indicating that higher alignment of ethical values leads to more positive consumer assessments. Given that consumers tend to prioritize search keywords over brand concepts, it’s important for brands to focus on using visual imagery and promotions to effectively convey brand communication information. These findings highlight the importance of brand communication by emphasizing the connection between ethical brand images and consumer perceptions.

With the digitalization of production and consumption environments, consumers are no longer merely targets of marketing, but key players in creating value jointly with companies by participating in various decision-making processes. Much virtual content in particular, such as fashion shows, exhibitions, games, social activities, and shopping, which fashion brands implement in virtual worlds, cannot be completed without consumers’ active engagement and interaction. Thus, this study considers consumers’ participation in virtual content provided by fashion brands as value co-creation in virtual worlds. This study aims to examine how consumer (i.e., consumer smartness) and fashion firm (i.e., perceived intellectual capital) factors influence value co-creation behavior intention in virtual worlds. Data were collected from 410 consumers in their 20s nationwide through an online survey, and a higher-order structural equation modeling analysis was conducted to test the research model. The results showed that both consumer smartness and perceived intellectual capital positively influenced customer participation behavior and citizenship behavior intentions. Specifically, perceived intellectual capital had a greater impact on value co-creation behavior in the virtual world than consumer smartness. The findings provide empirical evidence that the fashion firms’ intangible assets and consumers’ competence in the digital shopping environment encourage their intentions to co-create value in virtual worlds.

In the post-COVID-19, the food industry is rapidly reshaping its market structure toward online distribution. Rapid delivery system driven by large distribution platforms has ushered in an era of online distribution of fresh seafood that was previously limited. This study surveyed 1,000 consumers nationwide to determine their online seafood purchasing behaviors. The research methodology used factor analysis of consumer lifestyle and Heckman’s ordered probit sample-selection model. The main results of the analysis are as follows. First, quality, freshness, selling price, product reviews from other buyers, and convenience are particularly important considerations when consumers purchase seafood from online shopping. Second, online retailers and the government must prepare measures to expand seafood consumption by considering household characteristics and consumer lifestyles. Third, it was analyzed that consumers trust the quality and safety of seafood distributed online platforms. It is not possible to provide purchase incentives to consumers who consider value consumption important, so improvement measures are needed. The results of this study are expected to provide implications on consumer preferences to online platforms, seafood companies, and producers, and can be used to establish future marketing strategies.

This study was conducted to investigate whether there were differences in eco-friendly food, home meal replacement (HMR) purchases, and eating-out behavior according to the level of agri-food consumer competence. The data for the study were extracted from main food consumers (n=3,321) in the 2022 Food Consumption Behavior Survey. The competence index was divided into awareness-attitude-practice items, and three groups were classified by competence level. The results showed an agri-food consumer competency score of 70.62, with the highest score for awareness (73.96), followed by practice (69.28) and attitude (66.18). The frequency of purchasing eco-friendly food was higher in the excellent group compared to other groups, and quality and price satisfaction was higher with higher competency (p<0.001). Regarding HMR, the results showed that the shortage group had the lowest HMR consumption rate, and satisfaction decreased as competence decreased (p<0.001). The main reason for eating-out was to enjoy food in all groups (59.0%), followed by a lack of cooking time in the excellent group (15.7%) and hassle with food preparation in the moderate and shortage groups (17.3%, 16.6%) (p<0.001). In short, agri-food consumption competency showed differences by contents and components, and differences in food purchases and eating-out behavior by competency level were found.

본 연구는 국내 꽃 정기구독 서비스에 대한 소비자의 인식 과 이용 현황 및 선호도를 파악하기 위해 국내 성인 남녀 중 이용자 225명과 비이용자 291명을 대상으로 설문을 진행하 였다. 대부분의 응답자들은 주로 인터넷과 SNS를 통해 꽃 정 기구독 서비스를 접하였고, 꽃 정기구독 서비스 이용자들은 주로 1~2주에 1회(76.9%), 2~4만 원 가격대(60.4%)의 혼합 된 꽃 상품을 구독하고 있었으며, 대부분 이용 기간은 1년 이 내(84.4%)였다. 꽃 정기구독 서비스를 이용하는 곳은 대부분 집(71.6%)으로, 많은 이용자들이 자기 자신(65.8%)을 위해 서비스를 이용하고 있었다. 꽃 정기구독 서비스에 대하여 이 용자와 비이용자 모두 긍정적으로 인식하고 있었으나, 이용자 들은 비이용자들에 비해 꽃 정기구독 서비스의 가격이 합리적 이고, 삶의 질이 향상되었다고 응답해, 서비스 장점에 대하여 이용자가 비이용자에 비해 더욱 긍정적인 것을 알 수 있었다 (p<0.001). 비이용자들은 꽃 정기구독 서비스 단점으로 포장 쓰레기가 많이 나올 것 같고, 신선도가 떨어질 것으로 우려하 였지만, 이와 반대로 이용자들은 그렇지 않다고 응답하였고, 그 외 단점 문항들에 대해서도 서비스 이용 시 크게 불편함을 느끼지 않는 것으로 나타났다. 응답자들은 꽃 정기구독 서비 스 이용 시 선호하는 상품으로 다양한 꽃이 2~4가지 정도 혼 합된 중간 크기(18~20cm×30~40cm, W×H) 상품을 선호 한다고 응답하였고, 꽃 정기구독 서비스 업체를 선정하기 위 해 고려해야 할 요인으로 이용자와 비이용자 모두 신선도, 꽃 구성, 구매 후기를 중요한 요인으로 응답하였다. 꽃 정기구독 서비스 이용 중 추가로 비용을 지불하면서 이용하고 싶은 서 비스에 대하여 응답자들 모두 절화보존제와 프리미엄 디자인 에 대하여 추가 비용을 지불할 의사가 있다고 응답하였다. 꽃 정기구독 서비스 이용자들은 서비스에 대하여 전반적으로 업 체가 제공하는 정보나 상품에 대해 신뢰하고 있었고, 꽃 정기 구독 서비스 비용은 합리적이라며 긍정적으로 평가하였다. 또 한, 본 서비스에 대한 재이용 의사도 높은 것으로 나타났다. 꽃 정기구독 서비스를 통해 본인을 위한 꽃 소비가 점차 늘어 나고 국내 소비자들의 화훼 소비 형태가 다양하게 변화되었음 을 확인하였으며, 이러한 결과를 바탕으로 앞으로 새로운 국 내 화훼산업 시장이 활성화되고, 지속적인 화훼 소비와 국내 화훼 문화의 발전이 이루어질 것으로 기대한다.