ISO 9001:2005 is the international standard for implementing a Quality Management System (QMS), which provides a framework and principles for managing an organization’s quality management. The aim is to ensure that the organization continuously provides products and services that satisfy regulatory requirements. The “process approach” in ISO 9001 is defined as a systematic method of achieving organizational goals by comprehending and managing the interconnected processes as a cohesive system. Recently, KINAC has decided to develop standard processes in the field of R&D and performance management based on the framework of the ISO 9001:2015 quality management system. The objective of this study is to establish standardized processes for conducting research and development, as well as managing the outputs and performance of R&D activities. It involves identifying, designing, implementing, monitoring, and continually improving processes to ensure consistency, efficiency, and effective management of KINAC R&D and its achievements. Firstly, R&D and the research performance management process were defined, and the processes were categorized by function according to the requirements of ISO 9001:2015. Second, the ISO 9001 requirements were compared to the institute’s existing regulations and documents in order to identify any additional processes and procedures needed to meet the quality management requirements. Finally, the lists of quality documentation were determined for the institute’s QMS. As a result, a total of 30 QMS documents were listed, including 1 manual, 12 quality processes and procedures, and 17 quality instructions. The documents can be categorized into four process groups: the management and planning process group, the R&D and achievements management process group, the analysis and improvement process group, and the support process group. All input and output information of each process are connected and interrelated. The implementation of quality management standards and procedures for R&D in KINAC could lead to improved research practices, more reliable data collection and analysis, and increased efficiency in conducting R&D activities. For further study, it is planned to create detailed, high-quality documents that adhere to standard requirements and guidelines.

The Korea Laboratory Accreditation Scheme (KOLAS) is the national accreditation body responsible for providing accreditation services to testing and calibration laboratories. The primary objective of KOLAS is to promote the quality and reliability of laboratory testing by providing nationally and internationally recognized accreditation services. Laboratories accredited by KOLAS are required to meet rigorous international standards set by the International Organization for Standardization (ISO) and are subject to regular assessments to ensure ongoing compliance with the standards. KOLAS accreditation is highly regarded both domestically and internationally, and is recognized for providing high-quality and reliable testing services. The nuclear analysis laboratory at KINAC has been working to establish a quality management system to ensure the external reliability of analytical results and to secure its position as an authorized testing agency. To achieve this, a detailed manual and procedure for nuclear material analysis were developed to conform to the international standards of ISO/IEC 17025. This study presents the preparation process for establishing the management system, focusing on meeting technical and quality requirements for the implementation of the ISO/IEC 17025 standard in the KINAC nuclear analysis laboratory, specifically in the field of chemical testing (dosimetry, radioactive, and neutron measurement subcategories). The preparation process involved two tracks. The first track focused on satisfying technical requirements, with Thermal Ionization Mass Spectrometer (TIMS) and Inductively Coupled Plasma-Mass Spectrometer (ICP-MS) selected as the major equipment for analysis. Analytical methods for determining isotope ratios and concentrations of nuclear materials were determined, and technical qualification was ensured through participation in proficiency test programs, inter-experimenter comparison tests, and uncertainty reports. The second track focused on developing the quality system, including quality manuals, procedures, and guidelines based on the requirements of the ISO/IEC 17025 standard. Various implementation documents were produced during the six-month pilot period, in accordance with the three levels of documents required by the standard. Implementation of ISO/IEC 17025 is expected to have a systematic quality management process for the analysis lab’s operations and to increase confidence in KINAC’s nuclear analysis.

In this paper, we investigate the requirements of QPA(Quality Process Audit), which is a process quality audit system for secondary defense contractors, compared with those of DQMS(Defense Quality Management System). And evaluate whether the deployment of QPA meets the DQMS certification requirements through the case example of Company H. The evaluation items of QPA are composed of five categories such as Material Management, Incoming Inspection, Manufacturing Process, Product Evaluation, and Packaging Management. The QPA requirements are mainly related to the chapter 7(support) and chapter 8(operation) of DQMS standards. In this view point, QPA can be expected as an effective audit for suppliers preparing for DQMS certification. In the case example, we evaluate the results and effects of improvement due to QPA and compare it with the case of DQMS. QPA can be used as appropriate quality management standards of secondary and tertiary defense contractors and can provide the basis guidelines for the preparation of implementation steps in DQMS certification.

The purpose of this paper is to propose part management and standardization to reduce cost and increase compatibility of parts through standardization and standardization of parts to be applied to urban air mobility(UAM) systems, Personnel Air Vehicle(PAV), Vertical Take-Off and Landing (VTOL), and so on. In other words, parts used in the urban air transportation system must be verified from the initial design stage in accordance with the aviation standard, and a systematic management system for various parts must be established to secure stability and improve quality. Therefore, as a system similar to the aviation component management system, it should be thoroughly managed for urban aviation components.

In the recent business environment, risks related to product safety problems are increasing. These are arising from various factors such as increasing product and production complexity, supply chain diversification, enhanced PL (product liability) law and strengthening regulations of the government. Accordingly, ISO (international organization for standardization) published standards of PSMS (product safety management system) for suppliers such as ISO 10377 and ISO 10393. Meanwhile, the ISO 9001 QMS (quality management system) was revised in 2015, and it has established itself as an effective tool that can consistently meet the various requirements of stakeholders and promote customer satisfaction. This study aims to suggest an integration framework of QMS and PSMS based on the recent ISO international standards. To this end, firstly, the relationship between QMS and PSMS is studied based on the quality and product safety definitions, PDCA (plan-do-check-act) cycle and risk-based thinking. Secondly, the requirements of ISO 10377 and ISO 9001 are compared and classified as the common and ISO 10377 specific requirements. Finally, integration steps of two systems are suggested and guidelines that can systemize the integrated requirements are presented in the aspect of processes and documentation. This study is expected to be used as a guideline that helps companies those have already acquired QMS certification to build an international-level product safety management system early.

The ISO 9000 Quality Management System(QMS) standard is an effective tool that can consistently meet the various requirements of stakeholders and promote customer satisfaction management. However, in the recent business environment, not only quality issues but also risks in various other areas are increasing. In particular, risks related to product safety problems which are arised from product convergence, diversification of methods of production and globalization of supply chain pose a great threat to the sustainability of companies. Accordingly, ISO published standards of Product Safety Management System(PSMS) for suppliers such as ISO 10377 and ISO 10393. This study aims to suggest an integration framework of QMS and PSMS based on ISO international standards. To this end, the relationship of QMS and PSMS are analyzed and the requirements of the both systems are integrated based on the Plan-Do-Check-Act(PDCA) cycle and risk-based thinking. In addition, guidelines that can systemize the integrated requirements are presented in the aspect of processes and documentation. This study is expected to be used as a guideline that helps companies that have already acquired QMS certification to build an international level product safety management system early.

This paper is an exploratory study on the success factors of Defence Quality Management System (DQMS) which is the certification system granted by the military for improving the quality of munitions. DQMS is established by adding military requirements to the ISO standard, thus, we especially focus on the additional requirements to figure out success key factors of DQMS certification. The 51 additional requirements of Korean Defense Specification (KDS) are empirically investigated from 67 companies that acquired DQMS certification. Firstly, we conduct an independent t-tests on 51 additional requirements of KDS 0050-900-3 to determine if there is a difference between an easily certified company and a hard-to-certify company, and obtain 8 requirements such as ‘Internal propagation of performance’, ‘Preparation of documented work instructions’, ‘Work instructions in the workplace’, ‘Documentation of equipment management’, ‘Inventory management’, ‘Packaging and identification’, ‘Guarantee of access to internal audit result for customers’, ‘Notification to the customer for improper product.’ Secondly, we carry out an factor analysis to the 51 additional requirements for classification, and figure out that 4 requirements among the 8 requirements above mentioned are grouped together in the same factor. The 4 requirements are ‘Preparation of documented work instructions’, ‘Work instructions in the workplace’, ‘Packaging and identification’, and ‘Guarantee of access to internal audit result for customers.’ The result of this paper will provide useful information to the company preparing for DQMS.

The use of Project Management Information System (PMIS) is increasing in project management industries such as construction, defense, manufacturing, software development, telecommunication, etc. It is generally known that PMIS helps to improve the quality of decision making in project management, and consequently improves the project performance. However, how much and which parts of project management performance are affected by PMIS still need to be studied further. The purpose of this study is to investigate the impact of PMIS quality on project management performance. We collected data from various project based industries such as construction, defense, manufacturing, software development and telecommunication by using survey questionnaire. PMIS quality was measured in three dimensions. They are system quality, information quality and service quality. Project management performance was measured in nine variables such as time reduction, work accuracy, cost management, etc. Statistical analyses such as multiple regression were used to analyze the data. The results showed that PMIS quality had significant impacts on the project management performance and user satisfaction. It was notable that only two dimensions out of the three PMIS quality dimensions, system quality and information quality, affected the project management performance. Also, it was found that PM performance played a mediating role between PMIS and user satisfaction, and between PMIS and reuse intention. The contribution of this research is that it helps to clarify what aspects of PMIS affect the project management performance and user satisfaction.

The International Organization for Standardization published ISO 9001 Quality Management System – Requirements in 1987 and has revised four times since then. ISO 9001:2015 is the latest edition and organizations are supposed to obtain the certificate of the new version registration by late 2018. This latest edition has two most noticeable changes. The first major change of new edition focuses on performance with an emphasis on Risk-Based Thinking (RBT) to enhance the process approach. The new edition consists of ten clauses whose first three clauses are largely same as older edition but risks are clearly stated and stressed in last seven clauses, emphasizing on Plan-Do-Check-Act cycle at all levels in the organization. The second major change is that the new edition has the same overall structure as other ISO management system standards known as High Level Structure with Annex SL.In this article we pursue to explain the basic concept of Risk-Based Thinking and describe six steps of Risk-Based Thinking using a realistic example. We enumerate all possible risks that can be occurred in organizations and propose a specific risk management procedure that the quality managers of organizations can systematically implement.

This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.

본 논문은 ISO에서 2008년 규격이 최근 2015년 규격으로 개정 발행됨에 따라 ISO인증이 필요한 조직들은 필수적으로 2018년 9월까지는 전환심사를 통하여 개정 인증을 받아야 한다. 2015년 개정 규격의 가장 중요한 특징은 리스크 기반 사고에 근거한다는 점과 2008년 규격의 5개 Sectors를 7개 Sectors로 확장하여 요구사항 들을 구체화시켜서 과거의 예방조치의 개념에서 리스크의 개념으로 전환하고 PDCA 싸이클속에 내재하는 품질경영시스템의 요소들을 시스템적으로 관리하는 것이다. 이에 따라 개정규격의 인증이 필수적인 여러 조직들 가운데서 동남지역에 위치한 제조업체들을 선택하여 제조업체 여러 가지 특성들에 대한 자료들과 개정규격의 적합성을 통계적으로 분석함으로써 그들의 관련성을 발견하고 개정규격이 용이하게 운용될 수 있도록 제안하고자 한다.

Quality management system is a systematic quality improvement approach for firm-wide management for the purpose of improving performance in terms of quality, productivity, organizational characteristics, customer satisfaction, and firm’s profitability. Recently, many researchers have examined the relationship between quality management system and firm’s performance. The conclusion from these studies is that effective implementation of quality management system improves firm’s performance. This paper extends the existing research on quality management system and firm’s performance by examining how the impact of quality management system on firm’s performance is moderated by organizational characteristics and customer satisfaction. The paper is organized as follows. Section 1 introduces the necessity and purpose of the research. Section 2 reviews quality management system and summarizes the results of previous studies. Section 3 present the proposed research model, the hypotheses related to the relationship between quality management system and firm’s performance. Section 4 provides results from the data analysis. Section 5 presents discussions, results, further implications, and research limitations. An extensive literature research was designed to identify and retrieve empirical studies relevent to develop the hypotheses. The objectives of this study identify the factors of quality management system on business performance. The results are as follows: First, The management responsibility, resource management and product realization influenced significantly on financial performance. The management responsibility and product realization influenced significantly on non-financial performance. Second, the research showed a fact that organizational characteristics and customer satisfaction effect as a moderated between quality management system and business performance. The implications of our results are that organizational characteristics and customer satisfaction moderate the firm’s performance.

Songji lagoon, one of the major lagoons located along the East coast, is considered to be worth preserving because of its good water quality. To consider ways to manage the water quality of Songji lagoon, this study was conducted by employing the analysis technique for system analysis of the water quality model. This study used WASP model which is a model with hydraulic part and water quality part combined. The model for Songji lagoon used the same value as the coefficients of water quality reaction used for Hwajinpo model. And it was revised and verified with the water quality measured in Songji lagoon. The spatial concentration of water quality of Songji lagoon and Hwajin po exhibited different distribution respectively, yet showing a similar characteristic in physical and water side structure. The major water quality items used in system analysis are BOD, limiting nutrients (N, P). The principal conditions reflected the system analysis are an increase or decrease of Allochthonous pollution load and removal of sediment. The study results show that the water quality of Songji lagoon is considerably changed more in sediment than Allochthonous pollution load. Especially, the management of Nonpoint pollution due to a temporary rainfall is more important among allochthonous pollution load.

Many companies have endeavored to build a quality cost management system in order to be more productive business organization. This study shows the detail procedures of constructing a quality cost management system which is believed to be appropriate for their business system. That is, the method to calculate the quality cost and the linking logic between the quality improvement and its financial impact are explained based on a particular industry case. In this sense, the changes of business performance measures such as market share, customer satisfaction, etc. were analyzed in the longitudinal perspective for the consecutive 4 years (2003~2006). As the quantitative results of this study, the improvement activities based on the quality cost management system resulted in the 32% reduction of quality cost and the 121% increase of business profit, compared 2005 with 2006. In the qualitative perspective, the successive practice of quality cost reduction and the job information sharing in business unit were obtained by providing the best practices and bench-marking cases. Finally, the customer satisfaction has increased so that the customer-friendly management system has been accomplished. With these efforts, the 3.4% increase of the market share and the 3% increase of the customer satisfaction were obtained in 2005. As the future study, the current study can be extended to the concept of COPQ (cost of poor quality) which focuses on the hidden quality cost of the whole business activities. Such extension of analysis will help us understand the wider role of a quality cost management system in the business.

International Organization for Standardization has recently published ISO 9001:2008 which is the basic requirements for a quality management system that an organization must fulfil to demonstrate its ability to consistently provide products that enhance customer satisfaction and meet applicable statutory and regulatory requirements. Not many empirical researches based on ISO 9001:2008 have been done up until now. In this article we outline transitional features for ISO 9000 quality management system (QMS) since its first publication in 1987. In order to effectively maintain ISO 9001:2008 QMS certification and continuously enhance quality management activities, we perform statistical analysis for the minor nonconformity data generated from follow-up audits for subcontractors of shipbuilding industry based on ISO 9001:2008 requirements. A Kruskal-Wallis test is used to show relationships between the minor nonconformity data and three classification criteria: the type of business, the size of business, and the number of follow-up audits.

The objective of this research is to analyze the effects of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performan

The objective of this research is to analyze the effect of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performance as well as nonfinancial performance characteristics, which will derive future financial results. This results show that QMS has an indirect effect on business performance through quality performance and customer satisfaction, which are internal business process and customer perspective, rather than has a direct effect on financial performance. Finally we suggest implications of this study and future research direction.