The purpose of this study was to determine the detailed customer satisfaction and dissatisfaction factors of family restaurants in Korea, and to then classify the factors into 3 groups, inlcuding core service, quality service, and basic service. ‘Core service’ represents the critical factors that generate both satisfaction and dissatisfaction; ‘quality service’ generates only satisfaction; and ‘basic service’ generates only dissatisfaction. This categorization is based on Herzberg’s motivation-hygiene theory (1976) as well as Cadotte & Turgeon (1988). Based on the characteristics of the three groups, differentiation strategies in managing customer service were suggested to the family restaurant managers. A qualitative research method, termed the critical incident technique (CIT), was used in the study. This method helps researchers find new factors or attributes by grouping key issues from the anecdotes (critical incidents) and then categorizing common factors from the key issues. This research categorized key satisfiers and dissatisfiers into 33 factors, which were from 402 critical incidents described by 261 respondents. Eleven factors (response to service failures, food taste and quality, attention paid to customers, coupon/mileage point/discount card, customer’s ordinary requests, waiting, food diversity, food price, facility sanitation, checking out, customer’s special requests) were classified into core service, which required maximum management not regarding the level of customer satisfaction. Six factors (employee attitude, event, education and explanation, complementary food, customer’s mistakes, attention paid to children) were classified into quality service, which required differentiation strategy management. Finally, nine factors (speed of food service, employee’s mistakes, food sanitation, atmosphere and interior, seating, forcing orders, parking, other customers, reservations) were classified into basic service, which required minimum management at the level of the industry standards.

  This research was conducted in order to present the strategies of implementing the logistics information system for effective logistics cost management with the case study of a leading global company. The strategy for effective logistics information sys

최근 e-Learning의 국제화는 우리 교육의 주요한 과제이다. 특히 많은 시간과 노력을 들여 e-Leaning 선도국으로서 위치를 공고히 하고 이를 토대로 우리교육의 세계회를 꾀하고 있는 우리로서는e-Learning 세계화는 더더욱 큰 의미를 갖는다.하지만 아직도 e-Learning 세계화를 위한 기본 방향의 설정을 위한 담론은 양적으로나 질적으로나아직 제한적이며 충분하지 않은 편이다. 이런 배경에서 본 연구는 우리 e-Learning의 세계화를 위한 기본 방향을 설정하는 것을 목표로 하고 있다.이를 위해 기본적으로 IT 허브론과 이러닝의 관계， 김희배와 그 동료들의 e-Learning 세계화 연구，e-Learning과 우리교육의 만족도， 그리고 개발원조의 패러다임들을 분석한 후 이를 토대로 우리 e-Leanring세계화를 위한 여닮가지 핵심 전략들을 제시하였다

Quality function deployment(QFD) is becoming a widely used customer oriented approach. The aim of this paper is to present an analytic method of quality function deployment that is to maximize customer satisfaction, using a customer satisfaction survey conducted in the college in Korea. Combining weights and satisfaction indices, "performance/important" diagrams are to develop and this grid can be used in order to identify priorities for decision making. Also, this paper shows a 0-1 integer programming model for maximizing customer satisfaction subject to a budget constraint in QFD planning process with case study.

This treatise`s main point is to investigate the strategies of the developmental teaching and learning which are valid in the Danso-class of elementary school. Danso has been appointed as a musical instrument to be played in the class of elementary school since the fifth process of the educational course. Although 20 years has passed since then, however, this course is still considered very difficult to follow by most of the students and teachers who should be educated at least more than two times. It is my understanding, therefore, that we should try to develop various ways of solutions that can resolve many problems in Danso course of elementary school by providing the ``universal`` orientation for teachers. The point that we pay attention to in this treatise is that I apply the tonic solfa according to the movable-do system of Kodaly partially in order to improve the unsatisfactory circumstances of the Danso class of elementary school. His method provides us with very efficient means in learning syllable names and reading musical notes in Korean traditional music. In this study, we will see the strategies of the developmental teaching and learning in the Danso-class of elementary school according to the six levels.

  The facility location in designing a supply chain network is an important decision problem that gives form, structure, and shape to the entire supply chain system. Location problems involve determining the location, number, and size of the facilities to

범주화는 제품디자인에 있어서 매우 중요하다. 범주화의 유형에 따라 소비자의 감성이 다르고 감성의 차이에 따라 디자인 컨셉이 다르며 이에 따라 디자인요소가 다르게 배합되어야 하기 때문이다. 특히 요즘처럼 제품라인이 확대되어 제품의 차별화가 모호한 경우에는 범주화과정이 필요하다. 즉 감성의 유사성 정도를 바탕으로 정확한 범주를 정하고 컨셉화하여 소비자 지향적인 디자인을 제공해야 하는 것이다. 본 연구는 특정의 제품범주(장류) 안에 유사한 하위범주(고추장, 된장, 청국장, 쌈장, 간장)를 구성하고 있는 각 제품에 대한 소비자의 감성이미지를 추출하고 그 유사성정도를 바탕으로 범주를 결정하여 디자인방향을 어떻게 결정해야 할지를 제시하는 데 목적이 있다. 본 연구를 통해 살펴본 결과, 장류는 선호하는 이미지로부터 차별화되어있지 않다는 것을 알 수 있다. 장류에 대한 감성 이미지 조사에서, "웰빙의", "감칠맛나는"의 감성 이미지는 선호에 긍정적인 영향을 미치는 반면, "지저분한", "냄새나는"의 감성 이미지는 선호에 부정적인 영향을 미치는 것으로 나타났다. 따라서 우리는 장류제품을 개발할 때 "감칠맛 나는"과 같은 긍정적인 감성이미지는 부각시키고, "지저분한" 이미지와 같은 부정적인 감성이미지를 제거할 수 있는 디자인 및 마케팅 전략을 제안한다. 본 연구는 학문적 측면과 실무적 측면에서 제품디자인에 대한 다양한 통찰력을 제공할 것이다.