This work in progress aims to shed light on the influence of airports’ sensory environment on the destination image formation, by underlining the need for differentiation in the global market. A two-study approach is proposed with observation and questionnaires, investigating both the internal and external environment of four airports.

This paper suggests a theoretical conceptual framework focusing on the individuals' affective process of country image evaluation, through the examination of the positive relationship among the country's responsiveness to individuals A-R-C needs with, and the country's emotional attachment. The main contribution of this paper is that it is operating as countries’ “BIAS map” for their future actions and policy strategies for their individuals’ well-being safeguard.

다국적 기업의 현지 사회적 책임 활동(CSR, corporate social responsibility)은 현지의 다양한 이해관계자 에게 정당성을 확보하는 방안 중 하나로써, 최근 그 중요성이 부각되고 있다. 이에 본 연구는 해외 기업의 현지 사회적 책임 활동이 현지 지원자의 구직 의도에 미치는 영향에 관해 실증적으로 분석하고자 한다. 더 나아가 국 가이미지(country of origin image)에 따라 사회적 책임 활동의 영향이 달라질 수 있음을 살펴보고자 한다. 국내 대학생을 대상으로 실시한 설문조사를 바탕으로 실증분석을 진행한 결과, 국내 구직자에게 있어 다국적 기업 해외자회사의 국내 사회적 책임 활동은 구직의도에 긍정적인 영향을 미치며, 중국기업의 경우 이러한 사회적 책임 활동의 긍정적인 영향이 더 커지는 것으로 나타났다. 이에 본 연구는 국가 이미지가 상대적으로 호의적이지 않은 신흥국 기반의 다국적 기업들의 현지 진출 시, 현지의 사회적 책임 활동이 현지 구직자의 지원의도를 높일 수 있는 중요한 기업전략임을 확인함으로써, 학문적 및 실무적 관점에서 의미 있는 시사점을 제공할 수 있을 것 으로 기대된다.

This paper analyses consumers’ perception of the country image of Italy across 7 emerging countries: Brazil, China, India, Indonesia, Russia, South Africa, and Turkey. Drawing from the international marketing and tourism literature (De Nisco, Papadopoulos and Heslop, 2017; Roth and Diamantopoulos, 2009), 4 main structural dimensions of the Italian country image were chosen as focus of investigation: general country image, product-country image, tourism destination image and cultural heritage image. The empirical research was based on a survey conducted on a sample of 4,550 respondents intercepted through an online panel. Two preliminary exploratory factor analysis (EFA) were ran to refine the scales and to summarize the data into structural factors. The first EFAs grouped measurement scales in 7 components: tourism destination image; general country image; product country image; product accessibility; evaluation of hedonic products; evaluation of utilitarian products; and evaluation of Italy as a tourism destination. The second EFA identified 3 distinct components of the cultural heritage image construct, i) art, literature, history, movies, ii) sociality, cooking, handcrafts and iii) traditions, expression, celebrations. Using the dimensions resulting from the EFA as data input, a latent class analysis was then employed. A 4-cluster solution emerged and the four segments reveal how the general country, product, tourism and cultural heritage components of place image are related and of how they jointly affect consumers’ intentions. Moreover, the study provides additional evidence of country of origin effects from the perspective of consumers from emerging markets, where both the

Although country-of-origin has been a controversial topic in literature, there has been little research effort to explain the nature linkage between country-of-origin and perceived quality from consumers in emerging markets. Drawing on the notion of country-of-origin, this study proposes the concept of product-country-image which is operationalized with the three components of cognitive, affective and conative. Structural equation modeling is employed to explore the relationship between the product-country-image and perceived quality. The findings indicate that only ‘affective components’ are positively related to ‘conative components’ among three pairs. What is more, structural equitation modeling demonstrated that the influence of product-country image on perceived quality is simultaneously regardless of the level of consumers’ familiarity with a foreign country’s product. Using data collected from 348 Vietnamese consumers, this study generates new insights for academics and practitioners.

1. 국가이미지의 측정항목에 대한 요인분석 결과 국가이미 지를 가격이미지, 품질이미지, 환경이미지, 경제이미지, 사회이 미지 등의 다섯가지 요인으로 명명하였다. 측정 각 항목의 신 뢰도는 모두 0.6 이상으로 만족할 만한 수준으로 나타났다. 2. 국가이미지와 제품선호도 간의 영향관계를 알아보고자 다 중회귀분석을 실시하였다. 분석결과, 국가이미지의 하위요인 중 품질이미지만이 제품선호도에 통계적으로 유의미한 영향을 미치는 것으로 나타났다. 3. 국가이미지와 구매의도 간의 영향관계를 알아보고자 다 중회귀분석을 실시하였다. 분석결과, 국가이미지의 하위요인 중 품질이미지와 경제이미지가 구매의도에 통계적으로 유의미 한 영향을 미치는 것으로 나타났다. 4. 제품선호도와 구매의도간의 영향관계를 알아보고자 단순 회귀분석을 실시한 결과 제품선호도는 구매의도에 통계적으로 유의미한 영향을 미치는 것으로 나타났다.

The online game market has rapidly increased worldwide, especially in China. In 2012, the world game market equaled 111.7 billion. Many game companies compete by launching new online games in various genres. In 2010, Activision Blizzard reported that the World of Warcraft (WOW) is the world’s most popular online game. Chinese gamers constitute more than half of WOW’s 10 million users. Korea is the second largest gaming market. Thus many foreign game companies target Korea and China, in competition with domestic game companies. The purposes are 1) to understand the role of country of origin and /or brand image in game consumer behavior, 2) to find out the difference of game evaluation between game users in China and Korea, and 3) to draw strategic implication game marketers. Consumers expect products from advanced countries to provide superior performance, so they often look to country of origin in evaluating products. Recently, consumers have looked to brand image as another key element in product evaluation. In this research, we study whether gamers evaluate games on the basis of country of origin and/or brand image. In this paper, we add to the gaming research and suggest that the online game market has three dimensions. First, online games are products. Second, online games are service. Last, online games are entertainment. Data collection resulted in 355 usable responses from online game (LOL) users in Korea(166) and China(189). We conduct factor analysis and reliability analysis to check reliability and validity. Country of Origin is the key element for product evaluation of utilitarian goods but it doesn’t have significant effect on product evaluation of hedonic products which mainly provide sensual pleasure, fantasy, and fun to customers such as luxury goods or online game (Dhar & Wertenbroch, 2000).

Country image is a construct with far-reaching commercial implications (Kotler and Gertner, 2002). It is often held up as an antecedent condition of attitude formation towards products (Verlegh and Steenkamp, 1999; Laroche et al., 2005; Zeugner-Roth and Diamantopolous, 2009), as a determinant of visiting intentions for tourist destinations (Nadeau et al., 2008; Martínez and Alvarez, 2010) or even as a source of political power (van Ham, 2001; Nye, 2004; Wang, 2008). However, the way in which country image is approached in the literatures dealing with it various venues of relevance almost exclusively threat the construct as a source of some exerted effect and rarely venture into the issue of how country image is formed and how it various venues of its commercial relevance interact. Some exceptions to this general rule can be found in White (2012) who explored how product image exerts a formative effect on country image, a country-of-origin effect in the inverse. Also, Nadeau et al. (2008) observed that country image as it pertains to destination image as well as to exports intersect in an interesting way and that the two areas of commercial relevance indeed are not completely separate. In the present study we postulate that the meaning attributed to a particular country’s image is the result of an oscillation of meaning between that attributed to objects (such as for instance products, destinations or people) associated to the country and the country image itself. I.e. a product perceived as being associated to a country would derive its meaning from the country image but also exert a feedback of meaning towards the country image. Any association is not only a determinant of meaning towards one of the objects in an association dyad (cf. Keller, 1993) but this meaning also, through association, transfer in the inverse direction as well. This suggests that any venue of meaning attribution to a country could potentially exert an effect on any situation in which the country in turn exerts a formative influence. For example, a product image of a product associated to a country could potentially exert an influence on the countries attractiveness as a tourist destination through a mediated influence through country image. In order to put this mechanism to the test 500 respondents from the USA (311 female, x age 46.5, respondents of Korean origin excluded) were recruited through an online panel and subjected to a psychometric test-series featuring items pertaining to the image of South Korea, the image of South Korean products and various factors pertaining to the respondent’s attitude towards South Korea as a tourist destination. The resulting data was subjected to statistical analysis using a covariance-based structural equation model approach. The results of the data analysis suggest that attitudes and notions directed to products from South Korea exert a statistically significant effect on the image of the country as a whole. This image in turn exerts an effect on the whether consumers express interest in visiting the country in their capacity as potential tourists. These results are in support of White (2012) in that they demonstrate that attitudes towards products from a particular country contribute to the attitude towards a country as a whole. The results also support Nadeau et al. (2008) in their finding that country image as it pertains to inferring the degree of quality of exports and the attractiveness of a place as a tourist destination should not be compartmentalized, but rather treated as a facets of the same construct. In the present study the case of South Korea was used with a particular goal in mind. The rather unusual historical particularities of the transition of South Koreas economy makes it highly interesting as an example for several reasons. Not only did South Koreas transition take place in a highly compressed timeframe, but it also took a route which runs counter to the notion that tourism often serves as the starting point of economic transition (Dieke, 2003; Dritsakis, 2004; Oh, 2005; Mishra et al., 2006; Kaplan and Celik, 2008) as the rise of South Korea can be said to have been driven by industrial development and exports, prior to the country becoming a popular tourist destination. The particularities of this path to a greater degree of economic development arguably shed new light on the issue of how country image can form and how it pertains to highly variable commercial contexts and how the effect the country image construct exert transect across these various venues of commercial activity.

The purpose of this study is to examine the brand image and county of manufacture(COM) effect on brand luxury index, especially when the acquirer brand is afflicted by a low brand image and the acquired brand enjoys a high brand image. There were 248 responses in Taiwan (low image differences were gathered from 119 respondents and high image differences were gathered from 129 respondents). The results indicate that brand image have a positive influence on every dimension of brand luxury, while the better the luxury brand image acquired by one with an inferior image, the more the brand luxury will increase. Regarding the COM effect, the better COM image the acquirer move to, the more the brand luxury will increase. In addition, brand image and COM have interactive effect.

Motivated by an illustrative case study which assesses the strength of the New Zealand wine brand, we develop a framework that provides a contemporary perspective on Country of Origin (COO) branding. The New Zealand wine industry’s COO branding was initially built around the country image of “green” production with the logo “riches of a clean green land”. This has been superseded by a branding strategy that focuses on developing the collective meaning of the COO brand with the logo “pure discovery”. A collective approach to branding involves broader considerations, where the brand is used to facilitate processes that co-create experience and meaning that reflects collective interest. This entails the alignment of a complex set of industry relationships where value is co-created within a network of stakeholders that contribute to the heritage of New Zealand Wine and its quality positioning as the country-of-origin. Our contribution comes from a wider conceptual understanding of COO to show that “COO matters” when a shared identity and image are integrated to form a collective meaning which co-creates value to fulfil the expectations of a brand’s promises of innovation, authenticity and quality.

본 연구는 중국 소비자의 외국제품에 대한 평가 및 태도에 영향을 미치는 대표적인 감정적 요인으로 소비자 적대감에 관심을 가진다. 보다 구체적으로 본 연구는 국가이미지 효과의 전 과정(국가이미지→제품평가→제품에 대한 태도)에 소비자 적대감이 어떤 영향을 미치는 지를 살펴보고자 한다. 이를 위해 본 연구에서는 상해, 북경, 청도, 심양, 성도 등 중국 내 5개 주요 도시의 1,327명의 성인 소비자들을 대상으로 설문조사를 실시하여 중국 소비자들의 주요국(미국, 독일, 일본, 한국)에 대한 적대감, 국가이미지 지각, 그리고 이들 국가의 전반적 제품에 대한 중국 소비자들의 제품평가 및 제품에 대한 태도에 관한 자료를 수집하였다. 연구결과, 소비자 적대감의 두 가지 유형인 국가적 적대감과 개인적 적대감은 국가이미지 효과를 구성하는 변수들에 상이한 영향을 미치고 있는 것으로 나타났다. 개인적 적대감은 국가이미지, 제품평가, 그리고 제품에 대한 태도에 일관되게 부의 영향을 미치는 반면, 국가적 적대감은 국가이미지 차원 중에는 관계이미지에만 부의 영향을 미치는 것으로 나타났고, 경제이미지와 제품평가에는 오히려 정의 영향을 미치는 것으로 나타났으며, 제품에 대한 태도에 미치는 영향도 비유의적으로 나타난 것이다.

본 연구는 중국 내수시장에서 제품의 브랜드와 제조국에 따른 제품형태별로 중국 소비자들의 제품품질 지각에 어떠한 차이가 나타나며, 이들 두 요인에 의해 소비자들의 제품품질 지각이 실제 영향을 받고 있는지를 살펴보고, 중국 내수시장에서 제품형태별 중국 소비자들의 구매의사결정을 추정해 보고자 하였다. 이를 위해 본 연구에서는 중국 상해에 거주하는 성인 소비자들을 대상으로 C-TV 제품의 구매의사결정에 관한 설문조사를 실시하였다. 연구결과, 브랜드와 제조국을 달리하는 7개의 C-TV 제품형태별로 중국 소비자들의 제품품질 지각에 차이가 있으며, 브랜드와 제조국이 중국 소비자들의 제품품질 지각에 영향을 미치고 있는 것으로 나타났다. 또한 중국 소비자들의 구매의사결정 모형의 추정 결과 단일 국적 제품의 경우에는 대체로 브랜드 선호도에 의해, 그리고 이중 국적 제품의 경우에는 주관적 규범에 의해 구매의도가 보다 큰 영향을 받고 있는 것으로 나타났다.

The paper aims to understand the mediating effect of Country Image (CI) on the relationship between consumer cosmopolitanism and consumers’ purchase, visit and investment intentions towards a foreign country, considering the moderating effects of ethnocentrism, materialism, product familiarity, and visits to a country in a global market. The study extends research on the global and local consumption by simultaneously analysing the influence of country image dimensions and several moderating effects on consumers’ behavioural intentions. Four hundred and fifty-seven valid responses from international consumers were collected through a questionnaire measuring country image dimensions. Findings indicate that cosmopolitanism has a significant and positive effect on foreign consumers’ behavioural intentions and country image dimensions mediate this relationship. Moreover, a moderating effect was found for ethnocentrism, materialism, product familiarity, and visits to a country on the relationship between country cognitions and the intentions to visit the country. This study shows the importance of considering cosmopolitanism as a potential segmentation variable in international markets. The results can help managers and policymakers to better understand the image that foreign consumers hold about Portugal, their intentions to buy or invest in the country, as well as to think of Portugal as a tourism destination.

본 연구는 중국에서 중요한 소비 계층으로 급성장하고 있는 중국 대도시의 대학생들을 대상으로 경제 발전, 교육수준, 제품품질, 기술연구, 생활수준, 민주 체제의 요소로 국가이미지를 측정하여 한국의 국가이미지가 중국 소비자의 식품, 의류패션, 생활용품, 음악제품, 자동차, 가전제품의 구매의향에 미치는 영향을 분석하였다. 실증분석 결과 국가이미지가 중국 소비자들의 제품별 구매의향에 영향을 미치는 것으로 나타났으며, 전자제품을 제외한 식품, 생활용품, 의류패션, 음악제품, 자동차 구매시 한국의 국가 이미지가 중국 소비자들의 구매행동에 미치는 영향은 있는 것으로 나타났다. 조사대상 표본 구성의 한계로 인해 본 연구의 일반화에는 주의가 필요 하나 국가이미지의 각 구성 요소가 제품구매에 영향을 미치고 있음을 발견하여 국가 차원에서의 국가이미지 구축 전략의 필요성을 확인하고, 또 각 기업들이 자체적으로 중국시장에서의 브랜드인지도를 높이기 위해 노력해야 한다는 점을 시사하고 있다는 점에서 본 연구는 의의가 있다고 할 수 있다.