PURPOSES : The purposes of this study are to identify appropriate numbers of drivers for different time periods by analyzing the service times of the Special Transportation System and to shorten the waiting time to within 15 minutes. METHODS : In this study, the service time is divided into the call connection time (At), dispatch time after reception (Bt), vehicle arrival time after dispatch (Ct), and vehicle boarding time (Dt), and the annual average value for each time zone is calculated by analyzing the dispatch system database. Furthermore, the number of drivers working in each time period is extracted and the appropriate number of drivers for ensuring the dispatch waiting time remains within 15 minutes is determined. RESULTS : It is more accurate to interpret the decrease in dispatches during lunchtime as a decrease in the number of operational vehicles owing to the drivers' lunchtimes rather than a decrease in demand. During lunchtime (as in previous studies) the number of operations decreases, but the average dispatch time (Bt) greatly increases to 22:42; thus, it cannot be seen as a decrease in dispatch demand. The number of operations during lunchtime is proportional to the number of drivers on duty. The number of drivers on duty is inversely proportional to the average dispatch time. If the number of drivers is increased by 11.6%, the average waiting time can be reduced to within 15 minutes. CONCLUSIONS : To resolve delayed call connection issues, we will introduce an artificial intelligence (AI) call center. During the hours of 7 PM to 6 AM, calls will mainly be handled by AI and the counseling personnel will switch to daytime work. We will also increase the number of drivers by 11.6% to ensure that the dispatch time does not exceed an average of 15 minutes after receiving a call. In particular, we will generate the work schedule such that more than 131 drivers work in the 12:00 to 13:00 hours during lunch time to improve the situation where users have to wait for a long time. To do this, we will overlap the work hours for 2 hours in Jeonju and 1 hour in other cities and counties. We have to increase the number of night shift workers from seven to 15 so that all cities and counties can operate vehicles 24 hours a day, 365 days a year.

PURPOSES : The objective of this study is to investigate the spatiotemporal factors influencing the waiting time of special transportation systems for disabled people in Seoul, Korea. METHODS : A parametric survival analysis was employed to identify the primary factors influencing longer waiting times, primarily because censoring data were included in the analysis. For the analysis, one-year historical data collected from the Seoul Call-taxi for the disabled in 2019 were used. Using normal probability plots and Anderson-Darling statistics, a log-normal model was estimated to fit the data. RESULTS : In terms of time, there was a time zone in which the service level in terms of waiting time, such as late-night and dawn, decreased depending on the time of day called by call taxi users with disabilities in Seoul. Moreover, the waiting time on weekends was shorter than on weekdays. Spatially, when a user requests a service, there are many nearby vehicles when the traffic conditions nearby are good, and the waiting time tends to decrease near the depot. CONCLUSIONS : The existing system needs to reflect the increase in vulnerable times and the improvement of the dispatch method, considering the difference in the primary purpose of travel on weekdays and weekends. Additionally, to resolve the phenomenon in which vehicles are concentrated in a specific area, waiting time can be improved using operational strategies that can uniformly distribute vehicles in space, such as spatial subdivision of depots, real-time monitoring, and relocation.

사무엘 베케트가 바라본 현실은 비논리적이며 비이성적인 것들로 가득 찬 세상이었다. 베케트는 기존의 언어, 시간, 그리고 공간에 대한 해체를 통해 부조리 한 세상을 표현한다. 논리에 맞지 않는 대화, 욕설, 그리고 침묵 등과 같은 탈규 범적 언어사용은 관객들에게 낯설음을 선사한다. 소리에 불과한 대화와 긴 침묵 으로 인한 인간관계의 단절은 기다림과 망각으로 점철된 멈춰진 시간에 갇혀있다. 정지된 시간은 과거, 현재, 그리고 미래의 구분을 불가능하게 만들기 때문에 공간의 경계마저 불분명하게 만든다. 파편적 시간의 흐름과 현실과 환상의 모호한 공간의 경계는 도래하는 구원자에 대한 정보수용을 불가능하게 만들기 때문에 희망은 존재할 수 없음을 시사한다. 베케트는 이 작품을 통해 어떤 이야기도 직접적으로 전해주지 않는다. 하지만, 그가 전달하고자 하는 목적을 재현하기 위한 도구로서 언어와 시공간을 재배치하여 그것들이 상징하는 바를 숙고하게 만든다.

본 연구는 대기정박지의 신설 및 조정이 필요한 항만을 위해 정박지의 적정 용량을 산정하기 위한 방법론을 제시하고, 이를 진해만 내 항만과 부산에 적용하여 국내 주요 항만의 정박지 용량과 비교 분석하여 적용에 무리가 없는지 검토하기 위한 목적이 있다. 이를 위해 항만을 이용하는 선박의 총톤수 용량과 동시 정박 가능 용량의 개념을 정의하고 정박지 용량지수를 계산하여 대상항만을 위한 적정 정박지 용량을 산정하는데 이용하였다. 그 결과 진해만 내 항만의 정박지 용량지수는 0.89로 산출되었으며, 대기정박지 신설을 위한 적정 정박지 용량지수는 6.0 수준으로 분석되었다. 본 연구에서 제시한 정박지 용량지수의 개념을 정박지 설계 기준으로 반영할 경우 정 박지를 이용하는 선박의 안전, 정박지 안전성 및 항만의 효율적인 운영에 도움을 줄 수 있을 것으로 판단된다.

The purpose of this study is to measure the effect of customers’ waiting time on their revisit intention through their emotion. Also this study assessed the effect of restaurant selection attributes on consumers’ revisit intention in Korea. This study used experimental scenario questionnaires for collecting data. Frequency analysis, Cronbach’s alpha, correlation, ttests and multiple regression analysis were assessed using SPSS. Customers preferred taste, sanitation and service when selecting a restaurant to dine out. The results of this study found that there were no significant differences between positive and negative emotions due to waiting time. Findings of this study suggested that waiting time, convenience, nutritional value, and emotion influenced consumers’ revisit intention. Therefore, reducing waiting time and providing proper service will help consumers have positive emotions to return to dine at a restaurant.

This study was conducted to propose an effective port operation method in terms of the design capacity of waiting anchorage by comparing the ratio and the number of waiting anchorage according to the port operation method of Busan New Port. For this, the Arena simulation program compared the rates of waiting vessels according to the application of the multi-user terminal, liner terminal and hybrid liner terminal operation methods. As a result, analysis suggested the necessary anchorage space can be reduced to about 18 % when using the multi-user terminal operation method and about 15.6 % when using the hybrid liner terminal operation method, as compared with the liner terminal operation method. Specifically, it was effective to apply the multi-user terminal operation method in terms of the anchorage capacity to be designated to Busan New Port. This study can apply to the designation of the new anchorage in the Busan New Port by reflecting the contents of the design of the anchorage in accordance with the port operation method.

북베트남의 컨테이너 터미널을 주제로 한 연구는 다수 있지만, 선박의 대기시간이나 화물처리에 관련한 비용 측면에서의 경쟁을 다룬 연구는 거의 없다. 이 논문은 북 베트남에 입지한 컨테이너 터미널의 TEU당 평균대기비용을 추산해 본 연구다. 우선 대기 행렬이론을 적용하여 평균대기시간을 추산한 뒤, 불확실성 이론을 적용하여 선박의 일당 비용을 추산할 것이다. 그리고 각 터미널의 하역능력 내지 물동량 처리율과 관련하여 TEU당 일련의 대기시간을 산정하기 위해 시뮬레이션을 실시하였다. 추산된 일련의 대기시간을 근거로 하여 각 항만의 평균대기시간과 물동량 처리율 / 하역률 간의 관계를 제시하기 위한 함수를 추정하기 위해 비선형회귀법을 적용하였다. 연구 결과는 북베트남의 컨테이너 터미널간의 경쟁상황에 관한 후속 연구에서 게임이론을 적용하는 데 이용될 수 있을 것 이다.

The Korean buffet restaurant, which was developed by combining the Korean food and a buffet, allows a large menu to be enjoyed at a reasonable price and has become popular with men and women, young and old, and become a new type of eating out. This study examined the effects of the waiting time management and menu quality on the customer satisfaction and re-visit intention in a Korean buffet restaurant to help quality improvement and development of Korean buffet restaurants. The customer satisfaction and re-visit intention only had a significant effect on the staff attitude toward waiting time. Hygiene, sensory factor, and variety of menu quality were significantly related to customer satisfaction and revisit intention, respectively. In addition, satisfaction with food and service had a significant effect on the re-visit intention and customer satisfaction. Therefore, it is important to establish a virtuous cycle structure that will improve the re-visit intention by satisfying customers through waiting time management and menu quality for the development of Korean buffet restaurants.

W. B. 예이츠와 새뮤엘 베켓은 그 이전의 극작가들과 다른 모더니스트 극작가들이다. 본 논문은 예이츠의 『고양이와 달』과 벳켓의 『고도를 기다리며』 속의 설화학의 독특한 기법을 밝히고자 한다. 이 두 작가는 복잡한 플롯에서 보이는 복선, 원인과 결과, 문제, 점층법, 결말 등이 없다. 이들에게 세상의 실체는 주변의 사람들에 대한 세밀한 묘사(설화)로써 보여 지는 것이 라기 보다, 기다란 독백 대신 두 인물을 포개놓음으로써 내면의 자아에 대한 내면적 견해를 드러내어 보여 주는 것이다. 이것이 이 두 작가가 자신의 극을 극적으로 만드는 기법이다. 그러나, 각 작품에서 겉보기에 두 인물이 이어지는 사건과 무관한 말들을 주고받는 것 같지만, 그들의 말은 우리의 눈으로는 관찰하기 어려운 실체를 드러낸다. 이것이 예이츠와 베켓이 우리가 사는 세계를 묘사(설화)하는 방법인 것이다.

This research investigated how the relationship between customers’ psychological factors and expectations of self-checkout systems influences overall satisfaction. The results show that perceptions of “social injustice” negatively affect consumer satisfaction when the customer has high expectations. Conversely, the variables “uncomfortable,” “unoccupied,” and “anxious” negatively affect satisfaction when expectations are low.

The purpose of the study was to apply and to expand the six sigma to reduce waiting times for computed tomography (CT) examination which manipulated by the department of radiology. It was preceded by DMAIC (Define, Measure, Analyze, Improve, and Control). In the stage of definition, it wereselected for total 5 critical to quality (CTQ), which were the kindness, the waiting time, the examination explanation, the waiting day and the waiting stand environment, that increased the reserved time of CT examination. In the stage of measurement, the number of examinations and of reservation waiting days performed and resulted in final CTQ(Y) which measured each 1.68 and 1.85 sigma. In the stage of analysis, the examination concentrated on morning time, non-scheduled examination of the day, the delayed time of booking, frequent telephone contacting and equipment malfunction were determined as variable key causes. In the stage of improvement, it were performed with expansion of the examination in the morning time, integration of laboratories that used to in each steps, developing the ability of simultaneous booking schedule for the multiple examinations, developing program of examination request, and the customer management team operations. For the control, the number of examinations and reserved waiting days were measured each 3.14 and 1.13 sigma.

  제조업에서는 보다 합리적으로 생산량을 결정함으로써 고객에 대한 납기 준수는 물론, 기업 내부의 비용을 감소시키기 위한 노력을 끊임없이 하고 있다. 합리적인 생산량의 결정은 기업 내적으로는 낭비를 제거하고, 생산 흐름의 안정성을 유지하여 주며, 기업 외적으로는 공급사슬 전체의 자재흐름을 원활히 해주고 고객의 기호 변화에 빠르게 대처할 수 있도록 한다. 이에 본 논문은 보다 높은 고객 만족도와 비용의 절감을 위해서 재고 유지비용과 생산준비비용만을 고려하

Due to the complexity and stochastic nature of automated warehousing system, items are usually queued up at I/O point. We introduce a storage/retrieval policy : dual-command. We present quick approximations to queueing phenomena under these policies. It i

기업은 고객이 원하는 시기에 원하는 제품을 구매할 수 있도록 항상 준비가 되어 있어야 한다. 고객의 수요를 만족시키기 위하여 기업은 다양한 수요예측방법을 통하여 적절한 재고 수준과 수요예측을 하고 있다. 제조 기업의 경우에는 다른 산업에 비하여 정확한 수요예측과 낮은 재고 수준의 유지가 비용과 직접적인 연관이 있기 때문에 제조 기업은 경제적인 주문량 결정(Economic Order Quantity: EOQ)이 매우 중요한 문제이다. 주문량을 결정하는 방법에는 여러 가지가 있지만, 본 논문에서는 고객 지연을 방지하기 위하여 경제적 주문량 결정에 고객 지연과 관련된 비용을 포함시키는 것은 물론 고객 지연이라는 상황을 방지하는 노력의 한 방법으로 가격 할인(discount system)을 이용하고자 한다. 가격 할인을 이용하여 고객으로 하여금 빠른 주문을 유도하고 그로 인하여 고객 지연 상황의 발생을 줄여보려고 한다.

Due to the complexity and stochastic nature of automated warehousing system, items are usually queued up at I/O point. We introduce a storage/retrieval policy : dual-command. We present quick approximations to queueing phenomena under these policies. It is assumed that the storage and retrieval arrrival pattern follow the same poisson process. We also assumed that storage queue and retrieval queue being operated separately. The approximation attempts are performed under the proposed storage/retrieval policies after we derive S/R machine travel time distributions.