본 연구의 목적은 CAC(Cognition-Affect-Conation) 프레임을 기반으 로 박물관 AI 음성 대화 기술 이용자가 사용하는 다단계 체험 모델을 구 축하고 박물관 AI 음성 대화 기술 사용에 영향을 미치는 요인을 탐색하 고, 미래 박물관 AI 음성 대화 기술의 개발 및 최적화를 위한 이론적 근 거와 실제 지침을 제공하는 것이다. 이러한 연구목적을 달성하기 위해 본 연구는 CAC 프레임을 기반으로 의인성 인지, 관계성 인지, 오락성 인지, 서비스 품질 인지, 비용 인지, 이용자 감정, 이용자의 사용 의도 등의 측면에서 이론적 모델을 구축한다. 정량적 데이터 분석 방법을 통 해 박물관 AI 음성 대화 기술의 이용자 사용 의도 생성 동기를 분석한 다. 연구 결과에 따르면 높은 관계성 인지, 오락성 인지, 서비스 품질 인 지는 박물관 AI 음성 대화 기술에 대한 이용자의 긍정적인 감정을 증가 시킬 수 있고, 긍정적인 감정은 박물관 AI 음성 대화 기술에 대한 이용 자의 사용 의도를 높일 수 있다. 반면, 의인성 인지와 비용 인지가 높으 면은 박물관 AI 음성 대화 기술에 대한 이용자의 부정적인 감정이 발생 하여 이용자의 사용 의도를 높이는 데 부정적인 연향이 있음을 도출했 다.

이 연구는 중국의 이미지 처리 소프트웨어 메이투를 중심으로 하여 기 술수용이론을 적용하고 확장하여 중국 사용자들의 이미지 처리 소프트웨 어 사용 의도에 대한 가능성을 탐구하는 것이다. 이를 위해 설문조사 방 법을 사용하여 사회의 다양한 계층의 다양한 그룹을 조사하고 수집한 데 이터를 분석했다. 연구 결과는 사용자의 사용 의도에 영향을 미치는 것 으로 나타났으며, 특히 사용자의 편리성과 유용성에 더해, 호기심과 자아 형상 일치성도 메이투 사용자의 사용 의도에 긍정적인 영향을 미치는 것 으로 나타났다. 본 논문의 연구 결과는 메이투와 같은 이미지 편집 소프 트웨어의 개발과 운영에 가치 있는 통찰을 제공할 수 있다.

Robo-advisors are gaining momentum, as they aim to provide personalized and low-cost financial advice (Jung et al., 2019). However, the effectiveness of robo-advisory is bounded by the lack of trust (Jung et al. 2018). Anthropomorphism or robo-advisor resemblance to a human (i.e., avatar, name, or gender) can remedy that. Indeed, robo-humanization can establish trust and impact on behavioral intents toward the advisory technology through social presence (Go & Sundar, 2019), warmth (Cyr et al., 2009), perceived expertise of the advisor (Qui & Benbasat, 2009), including perceived integrity and persuasiveness (Tan & Liew, 2020). Gender can amplify anthropomorphic cues and, thus, increase trust (Beldad et al., 2016). Finally, trust toward the technology is directly related to its adoption intent (Bruckes et al., 2019).

A growing number of fashion brands and retailers are actively adopting live streaming as a new marketing channel. In spite of the increasing use of live commerce, the effects of live streaming commerce on customer purchasing behavior for fashion products are not fully understood. The purpose of this study is to examine factors affecting consumers’ attitudes toward a purchase via fashion live streaming commerce (FLSC) and intention to use FLSC. The study also investigated whether consumers’ expenditure on fashion and time spent on mobile shopping moderate the relationships among research variables. A total of 230 questionnaires were analyzed through descriptive statistics, confirmatory factor analysis, and multiple-group comparison tests using SPSS and AMOS. A summary of the main results of this study is as follows. First, the perception of the attributes of FLSC (ease of use, economic efficiency, interactivity, and enjoyment) has a positive effect on attitude toward a purchase via FLSC. The ease of use and economic efficiency of FLSC, in particular, have greater impacts on attitudes than other factors. Secondly, attitudes toward FLSC positively impact the intention to use FLSC. Lastly, the results of group comparisons, by fashion expenditure and time spent on mobile shopping respectively, hold no significant moderation effects among the variables. These findings demonstrate that consumers are more likely to use FLSC as they form a positive attitude by the attributes of FLSC mentioned earlier. The study provides some insights on an exploration of live streaming commerce for fashion product sales.

본 연구는 계획행동이론(Theory of Planned Behavior ; TPB)을 바탕으로 코로나-19 환경에서 대학생이 인식하는 생활체육과 참여의사 및 참여행동에 관하여 인과 관계(SEM)를 적용하여 대학생이 인식하는 생활체육을 탐색하고, 생활체육 종목을 예측하기 위한 기초자료를 제공하고자 하였다. 이를 위해 2020년 12월 1일 ~ 2021년 5월 1일까지 표본계획에 의해 모바일 프로그램인“서베이 몽키”를 사용하여 총 267명 분석에 사용했다. 연구결과 계획행동이론는 생활체육 참여의사와 통계적으로 유의미한 정(+)의 상 관관계가 있는 것으로 나타났다. TPB는 생활체육 참여행동에 통계적으로 유의미한 정(+)의 상관관계가 있는 것으로 나타났으며, 생활체육 참여의사는 생활체육 참여행동과 통계적으로 유의미한 정(+)의 상관관계가 있는 것으로 나타났다.

본 연구는 모바일 홈트레이닝과 운동몰입, 지속의도에 대한 기술수용 이론을 적용한 인과관계 모형에 대한 구조분석 방법(SEM)을 적용하여 소비자을 예측하기 위한 기초자료를 제공하고자 하였다. 현재 코로나-19 팬데믹 사태로 인한 전략적 도구를 파악하기 위해 2021년 2월 1일부터 5월 21일까지 표본 계획에 의해 모바일 프로그램인 “서베이 몽키”를 사용하여 유효표본 총 287명의 소비자를 최종 분석에 사용하여 다음과 같은 결과를 도출하였다. 첫째, 수용모델이 운동몰입에 유의미한 영향(+)을 미치는 것으로 나타났으며, 둘째, 수용모델이 운동지속의도에 유의미한 영향(+)을 미치는 것으로 나타났다. 셋째, 운동몰 입이 운동지속의도에 유의미한 영향(+)을 미치는 것으로 나타났다.

This study derived elements from the Technology Acceptance Model (TAM) and the Theory of Planned Behaviour (TPB) to assess factors influencing attitude and intention to use drones for medications delivery among Generation Y consumers. Data was collected from 300 respondents. The results revealed that attitudes towards the use of drones for medicine delivery were influenced by perceived service quality, usefulness, and service value. Subjective norms, usefulness, service value and attitudes impacted behavioural intention. This study contributes in distribution strategy literature. It also enriches information on the drone delivery capabilities as well as the accessibility of medications through drones.

Products are successfully designed only when they are in accord with the users’ emotional needs. A systematic research approach is aimed to propose that physiological metrics can be effectively used to assess user emotion and behavior intention based on an eye tracker and neurophysiological approach. Forty participants (20 males and 20 females, mean age=35.6, SD=6.38, range 21-48 years), were recruited from college campuses and communities to conduct an eye tracker and electroencephalography (EEG) experiment with the presented stimuli (images of SUVs). The study uses partial least squares structural equation modeling (PLS-SEM) to test the model hypotheses. The results show a strong and significant relationship between eye tracker metrics, neurophysiological metrics, user affective responses, and behavior intention. These findings could enable industrial counselors, professional product designers, and academics to categorize users’ emotional needs that can be subsequently incorporated into final product design.

본 연구의 목적은 초등교사의 VR(가상현실)과 AR(증강현실)에 대한 사용의도를 확장된 통합기술수용 모형을 활용하여 분석하는데 있다. 연구목적의 달성을 위해 전국의 초등교사 211명을 대상으로 VR과 AR의 교육적 사용의도에 대한 설문을 진행하였고, 그 결과를 위계적 회귀분석을 통해 분석하였다. 본 연구에 활용된 요인은 통합기술수용모형(UTAUT)의 4개(성과기대, 노력기대, 사회적 영향, 촉진조건), 확장된 통합기술수용모형(UTAUT2)의 2개(쾌락적 동기, 비용가치), 그리고 기타 1개(지각된 위험)의 총 7개이다. 분석결과, UTAUT 요인 기반의 ‘모형2’ 에서 초등교사의 VR과 AR의 사용의도에 긍정적 영향을 미친 요인은 ‘성과기대’, ‘사회적 영향’, ‘노력기대’ 순으로 이었으며, UTAUT2 요인 기반의 ‘모형3’에서 교사의 사용의도에 정적 영향을 미친 요인은 ‘비용가치’, ‘사회적 영향’, ‘쾌락적 동기’, ‘성과기대’ 순 이었다. 본 연구의 7개 변인이 모두 투입된 최종 모형에서는 초등교사의 VR과 AR의 사용의도에 영향을 미친 요인은 ‘비용가치’, ‘쾌락적 동기’, ‘사회적 영향’, ‘성과기대’, ‘지각된 위험’ 순 이었으며, 이 때 ‘지각된 위험’은 초등교사의 VR과 AR의 사용의도에 부적 영향을 미쳤다. 본 설문에 참여한 초등교사의 과반 수 이상은 VR과 AR을 교육적으로 활용하는 것에 대하여 긍정적인 응답반응을 보였다. 때문에 VR과 AR을 미래교육의 한 방법으로써 고려하되, 교육목표를 효과적으로 달성할 수 있는 방향으로 도입될 수 있도록 추가적인 교육적 연구가 적극 필요하다.

Today, mobile advertising is an important tool as interactive communication has a great potential to promote market sales. This study is to examine the effect of price perception on behavioral intention to use mobile phone-based promotions, and compare the differences in choice heuristics between levels of the intention to use mobile promotions. Multi-item scales for price perception, choice heuristics and mobile-based promotions were either developed in our qualitative study or adopted from existing scales in literatures (Lichtenstein, et al., 1993; Bettman & Park, 1980). Based on behavioral intention to use, mobile promotions were classified into three types, such as sales promotion, reward program and brand ads. All items were measured on a seven point rating scale (1=very unlikely, 7=very likely). A pilot study was conducted in which 97 female consumers who had ever redeemed mobile promotions for purchasing fashion products. Respondents were aged from 18 to 35 years (average age=23.6 years). Factor analysis revealed that price perception extracted three factors, such as price consciousness (items =4, Cronbach’s α=.90), coupon proneness (items =5, Cronbach’s α=.89), and sales proneness (items =4, Cronbach’s α=.89). Regression analysis was used to examine the effect of the price perceptional factors on use intentions for mobile promotions. For sales promotion, price consciousness (β=.27, p<.01) and coupon proneness had significant effects on intention to redeem for sales or coupon (F=13.59, p<.001, Adjusted R2=.29); price consciousness (β=.22, p<.05) and coupon proneness (β=.36, p<.01) significantly affected behavioral intention to participate in reward program (e.g., QR code events, point mileage, free gift, etc.) (F=10.34, p<.001, Adjusted R2=.23); and intention to use brand ads was significantly affected by sales proneness (β=.26, p<.05) and price consciousness (β=.24, p<.05; F=9.18, p<.001, Adjusted R2=.21). For purchasing in mobile context, consumer choice heuristic was consisted of five rules: compensatory, lexicographic, price-based conjunctive, affect-referral heuristic and sequent elimination in the mobile context. It is found that consumer choice rule was differed by intention to use mobile promotions. There was a significant difference in lexicographic (MLow=3.89, MHigh=4.63, t=-3.54, p<.01), price-based conjunctive (MLow=3.64, MHigh=4.13, t=-2.12, p<.05), and affect-referral heuristic (MLow=3.31, MHigh=4.02, t=-2.95, p<.01) between high and low levels of use intention for redemption for sales or coupon; for reward program, there was significant difference in price-based conjunctive (MLow=3.45, MHigh=4.27, t=-3.72, p<.001) or sequent elimination (MLow=4.39, MHigh=5.00, t=-2.13, p<.05) between the high and low levels of use intention. Also, there was a significant difference in price-based conjunctive rule between high and low levels of use intention for brand ads (MLow=3.49, MHigh=4.30, t=-3.76, p<.001). The findings extended a consumer choice model under mobile promotional stimuli and discussed a managerial implication to build effective promotional strategy in the context of mobile commerce..

The study is focused on analyzing the SNS using characteristics of the people surveyed, as for the SNS acceptance channel of the food service corporations, accounted voluntarily for 71%. The SNS food service information regarding information of menu, location of store, price, coupon, taste evaluation, event, promotion, reservation and store atmosphere was researched. The most preferred information sharing for SNS food service were researched and found Facebook, blog and others in increasing order. The most preferred media to obtain SNS food service information were smart phone, desktop computer and others. The result of verifying differences in the perceived ease of use were also evaluated according to the food service corporation of SNS using characteristics of the people and was found: the longer period of SNS use, longer was access time: more number of visiting times, higher perceived ease of use. As for the difference in the perceived service value: longer the period of SNS use, more preferred was the blog: the more number of visiting times, the higher perceived service value. As for the difference in the online mouth-to-mouth intention: longer the period of SNS use, longer was access time: the more number of visiting times, the higher online mouth-to-mouth intention. Therefore, these research results provide useful implications in the working-level aspects such as providing basic data and the academic approach of the study, when the food service corporations establish marketing strategies through SNS.

Marketers commence to use types of brand alliance strategies including co-branding. Many previous studies focused on the strategic performance of the co-branded credit card or loyalty programs. The introduction of the department store co-branded credit card successfully increases revenues and expands the market shares for both the banking industry and the department store industry in Taiwan. In view of the importance of co-branding strategy to extend market share for both the banking industry and the retailing industry in Taiwan, it is worthy to have a better understanding of whether or not consumer’s affective loyalty to the bank and/or consumer’s affective loyalty to the department store will influence his/her attitude toward the department store co-branded credit card, which in turn influence his/her intention to continue to use or apply for the co-branding credit card. This study aims to ascertain what factors determine consumer’s intention to continue to use and/or to apply for the department store co-branded credit card. This study collected data on the Internet Website from December 8, 2013 to January 30, 2014. A total of 444 valid data were used in this study. The two-stage procedure of structural equation model (SEM) analysis was conducted to examine the hypothetical causal relationship in the proposed theoretical model. The results indicate that for those who had applied for the department store co-branded credit card, consumer’s affective loyalty to the bank and consumer’s affective loyalty to the department store indeed exert positive impacts on his/her attitude toward department store co-branded credit card, which in turn influence his/her intention to continue to use the co-branded credit card. In addition, for those who did not have the department store co-branded credit card, consumer’s affective loyalty to the department store can induce his/her attitude toward department store co-branded credit card, which in turn influences his/her intention to apply for co-branding credit card. The implications and suggestions for both the banking industry and the retailing industry are also provided in this study.

본 연구는 N-스크린 서비스 이용지속의도를 결정하는 요인들을 살펴보기 위하여 기존 문헌들을 바탕으로 N-스크린 서비스 이 용동기, 지각된 사용 용이성과 지각된 유용성, N-스크린 서비스에 대 한 태도를 적용하여 N-스크린 서비스 이용지속의도로 이어지는 경로 설정 및 그에 따른 효과를 규명하였다. 주요 결과를 간략하게 제시하면 다음과 같다. 첫째, N-스크린 서비스 이용동기 중 관계추구동기와 정보추구동기가 높을수록 N-스크린 서비스 이용태도도 높아지는 것으로 나타났다. 둘 째, N-스크린 서비스 이용동기 중 오락추구동기가 이용지속의도에 긍 정적인 영향을 미쳐 오락추구동기가 높을수록 이용지속의도도 높아지 는 것으로 나타났다. 셋째, N-스크린 서비스 이용태도가 긍정적일수록 이용지속의도도 높아지는 것으로 나타났으며, 넷째, N-스크린 서비스 이용동기 중 관계추구동기, 편의성추구동기, 정보추구동기가 높을수록 지각된 사용 용이성을 높게 인식하는 것으로 나타났다. 다섯째, N-스 크린 서비스 이용동기 중 관계추구동기, 정보추구동기가 높을수록 지각 된 유용성을 높게 인식하는 것으로 나타났다. 또한 N-스크린 서비스 에 대한 지각된 사용 용이성, 지각된 유용성, 사용 용이성은 N-스크린 서비스 이용태도에 유의한 영향을 미치지 못한 것으로 나타났으나, N-스크린 서비스에 대한 지각된 유용성은 이용지속의도에 유의한 영 향을 미쳐 지각된 유용성을 높게 인식할수록 이용지속의도도 높아지는 것으로 나타났다.

This study aims to determine the perceptions of Islamic Financial Cooperative (BMT) managers in the Indonesian BMT Association on the acceptance of core banking technology. The Technology Acceptance Model (TAM) is used because it has simple theoretical characteristics (parsimony) and is supported by data (verifiability). This study develops the TAM model by integrating new variables –perceptions of maqashid sharia, perceptions of economies of scale, perceptions of market structure, and perceptions of technology procurement costs. These new variables are used to measure intention in using technology and actual usage in BMT operations. This study used PLS-SEM with smartPLS 3. The study was conducted in Central Java in six ex-Residency at 35 BMT with 300 respondents consisting of six levels of position level. The research found that maqashid sharia and market structure directly influenced the intention of BMT managers in using core banking technology. This new finding strengthens a theoretical model regarding the role of maqashid sharia in the acceptance of information technology in BMT. In addition, the perception of economies of scale has no significant effect on intention in using technology or its actual usage. The perception variable of technology procurement costs was found to have no significant effect on intention in using technology.

Banking service is provided by a bank that allows its customers to conduct banking transactions and so the purpose of this study was to identify the factors that influenced the behavioral intention to accept and use banking services in Vietnam. The research methodology was implemented through two steps: qualitative research and quantitative research. Qualitative research was conducted with a sample of 30 people. Quantitative research was carried out as soon as the question was edited from the test results with a sample of 217 customers living in Ho Chi Minh City, Vietnam. The research model was proposed from the studies of the behavioral intentions to accept and use banking service. The reliability and validity of the scale were evaluated by Cronbach’s Alpha, Average Variance Extracted (Pvc), and Composite Reliability (Pc). The model selection of AIC showed that the behavioral intention to accept and use banking service was impacted by four components. The outcomes showed that the model of research intended to accept and use banking services in Ho Chi Minh, Vietnam showing the effects of 4 scales is built as perceived ease of use, trust, social norm, and innovation about banking services.

This study aims to understand the determinant of the employee’s intention to use information system within the framework of the Technology Acceptance Model (TAM) and Information System Success Model (ISSM). This paper also aims to examine the influence of ISSM dimension on the perceived usefulness and the perceived ease of use. The research respondents were 248 employees of Universitas Negeri Semarang (UNNES) who are users of the Financial Information System (SIKEU). Data was obtained using a questionnaire that was distributed online via Google form. The data analysis method used is Structural Equation Model (SEM) analysis using the Warp-PLS software. The results showed that the dimensions of TAM (perceived ease of use and perceived usefulness) had a positive and significant influence on the employee’s intention to use SIKEU. The ISSM dimension (system quality and information quality) also had a significant influence, although other ISSM dimensions (service quality) had not been proven to have a significant influence on the employee’s intention to use SIKEU. Moreover, the results showed that the employee’s intention to use is a determinant of SIKEU’s actual usage. Perceived ease of use was significantly determined by system quality, information quality, and service quality. In addition, the perceived usefulness was significantly determined by system quality and information quality.

This study aimed to analyze evidence of the effect of perceived ease-of-use, perceived usefulness, and perceived security on the citizen’s intention to use e-Filing with information technology readiness as an intervening variable. This study used primary data collected from Civil Servants Taxpayers, Indonesian National Armed Forces, and State Police of the Republic of Indonesia in Semarang City. One hundred fifty questionnaires were distributed, and 126 were processed and analyzed. The multiple linear regression and path analysis were employed to test the hypotheses. The results indicated that perceived ease-of-use and perceived security had a positive effect on the use of e-Filing, while perceived usefulness has no effect on the use of e-Filing. In addition, readiness of information technology did not mediate the relationships among the perceived ease-of-use, perceived usefulness, and perceived security on the use of e-Filing. This study implies that Directorate General of Taxes, as a provider of e-Filing services, may improve the quality of e-Filing, especially in terms of ease and security. It is because, based on the results of this study, both aspects have been empirically proven to be able to increase intention to use e-Filing in reporting the annual notification letter.

The study aims to evaluate the factors affecting the intention to use digital banking in Vietnam. Multivariate data analysis techniques (Cronbach’s Alpha test, Confirmatory Factor Analysis, Structure equation model) are used for the survey data collected from 201 customers who have access to digital banking. The analysis results show that: (1) attitude towards the service, perceived usefulness has a positive impacts on the intention to use; (2) convenience does not affect the intention to use digital banking services; (3) perceived usefulness factor has a positive effect on the attitude towards the service; (4) The perceived risk has a negative impact on attitude towards the service; (5) trust has no effect on the attitude towards the service; (6) ease of use has a positive impact on perceived usefulness; (7) trust has a positive effect on perceived risk. From the results of this study, perceived usefulness has a positive effect on attitude and intention to use the service. Therefore, it is necessary to enhance the sense of the usefulness of customers through media advertising and consulting so that customers fully understand the benefits brought about by using digital banking services. Perceived risk has a negative impact on attitude towards the service.