This study aims to analyze the performance of the beneficiaries of the SMEs(Small and Medium Enterprises) support project that has been handled online on the 'BizOK System', which is the integrated support system for SMEs in Incheon, by comparing before and after receiving support. Various performance indicators can be used, but this study used the rate of increase in sales, exports and employed manpower collected by the 'BizOK System'. Moreover, to analyze the trend of business performance by corporate feature, this study grouped the businesses into 7 categories including sales, business history, number of employees and capital. The results of this study are expected to be used in drawing implications for business support policies by utilizing them as basic data for enhancing efficiency of the support project and establishing corporate policies.

In unlimited competition era changed rapidly, productivity improvement and raw cost reduction by working improvement are very important for the survival of middle and small-sized companies. At this moment, middle and small-sized companies are cleary important in domestic industry. Therefore, this researcher applied TPS(Toyota production system) 7 wastes by experiment planning method for wastes of lots of working processes at the manufacturing site of automobile assembly manufacturing company, D company, analyzed current system of D company applied so as to verify if value creation works and factors were minimized during the production and drew results by analyzing experimental planning for analyzing waste elimination.

최근 특허권 행사에 있어 특허침해소송 남용 등 법제도의 미비점을 악 용하는 지식재산권의 부당한 행사에 관한 규제를 통하여 건전한 기업활 동에 장애가 초래되지 않도록 제도적인 방안을 마련하는 연구가 활발하 다. 특히 NPE가 행사하는 특허침해소송의 새로운 유형으로 등장한 특허 사나포선 이 문제로 부각되고 있다. 이러한 경쟁법 연구의 일환으로, 본 연구자는 구체적으로 대기업에 비해 특허침해소송 관련 대응력이 부족한 중소기업을 대상으로 한 특허관리전문회사(NPE)의 특허 사나포선 행 위를 규제할 수 있는 방안을 검토해 보고자 한다. 특허 사나포선(Patent Privateering) 이란 제조기업이 스스로 제조나 서비스 활동을 하지 않는 NPE에게 경쟁 제조기업을 상대로 기만적인 특 허주장이나 기회주의적 특허주장을 하도록 하여 금전적 이익을 추구하거 나, 제조기업이 NPE에게 자신의 특허를 매각하고 제조기업의 경쟁기업 을 상대로 당해 특허권을 주장하여 금전적 이익을 얻을 수 있도록 하는 전략적 특허거래를 의미한다. 즉, 특허 사나포선 은 NPE의 다양한 형태 중, 공격적 NPE의 비즈니스 모델로서, 본고에서는 이런 행위를 경쟁법 차원에서 규율할 수 있는지, 있다면 어떤 기준으로 제한할 것인지를 연 구하였다. 이를 위한 해결 논리로 eBay판결에서 등장한 반박 가능한 추정 (rebuttable presumption) 개념을 확장 적용하여 경쟁법 및 특허법 등 과의 관련성을 검토하고, NPE의 특허권 남용행위로부터 소송능력이 미 약한 중소기업을 보호하는 제도적 장치를 대안으로 제시하여 국내 유망 기술을 보유한 중소기업들의 시장 경쟁력 확보와 해외 진출을 위한 법적 보호 및 대응책 마련에 일조하려 한다.

To promote the efficiency of production process of small and medium sized company, government conducts production information business that collects and analyzes information of production field automatically and helps process' controlling and supervising by supporting costs of purchase, installment, etc. of hard-software and network related to middle and small sized company intending e-Manufacturing of production field with computer and information & communication network. As a result, the number of middle and small sized companies that introduce and manage production information system is increased. Therefore, the purposes of this research are to arrange contents of production information system introduced to solve current problems of middle and small sized companies and analyze effects of small and middle sized companies' introduction through example companies.

The organization which is does sale activity in 21c, face a radical environment changes and high competition. To overcome from these situation, employee who is does sale in field are important to set sustainablity to the organization. A sales person is one of member in organizations, so they have a relation with other employee in process of job. To increase there performance and satisfaction, LMX is focused by many researchers. LMX can increase job satisfaction which can increase job performance thought organizational justice. And career of employee can has moderate effect between LMX and organizational justice. To figure out casual relationship among factors, researcher conduct a empirical analysis use 210 samples from SME saleman. Result of empirical study show us every hypothesis which researcher set up has supported. Based on this result, reseacher provide manageric implications and conclusions

The purpose of this study is to present a business strategy plan to increase organizational effectiveness of small and medium-sized enterprises. The research investigated in the level of human resource activity, such as recruitment, education, evaluation, compensation and development for the employees and executives who are working at small and medium-sized enterprises where located in Busan and Gyongnam province. With this, the research carried out actual proof analysis on the level of human resource activity effects on organization effectiveness like job satisfaction and organizational commitment. The following implications can be acquired from the result of multiple regression analysis on the 201 employees of small and medium enterprises. First, small and medium-sized enterprises should carry out human resource management activities and improve research and development capacity to enhance organization effectiveness. Second, in order to improve job satisfaction of the members of small and medium-sized enterprises, the management should concentrate on recruitment activity and reward maintenance management activity and come up with strategies to enhance learning ability and external network ability. Third, in order to enhance organizational commitment of the members of small and medium-sized enterprises, recruitment activity, training activity, and reward maintenance management activity should be carried out and the management should come up with strategies to enhance learning ability and external network ability. In this research, the objective was only to find out antecedents of organization effectiveness, but considering that causality might arise among the antecedents, in the studies hereafter, the verification on the structural relationship of various factors will be needed.

기술이 발달하고 기업환경이 급변하면서 중소기업의 기술혁신활동에 있어 지식서비스를 효과적으로 활용하는 것에 대한 사회적 요구가 급증하고 있다. 현재 지식서비스 의 형태로 중소기업에 제공되고 있는 서비스의 경우 창업지원, 연구개발 기획, 연구개발 수행, 기타 지원서비스에 이르기까지 중소기업 현장에서 일어나고 있는 기업 활동의 다양한 활동을 광범위하게 포함하고 있다. 이러한 지식서비스의 제공 현황과 범위는 지식서비스를 지원하는 기관의 특성에 따라 다소 차이를 보이고 있으나 대부분 핵심 서비스의 제공 측면에서는 유사한 성향을 보이며, 이는 각 지원기관의 특성에 따른 차별화가 부족하다는 것을 시사 하고 있다. 그러나 지식서비스 제공 기관이 기관 특성 및 역량에 맞는 효과적 서비스를 제공 하기 위해서는 핵심 지식서비스를 발굴하고 이를 중점적으로 제공하는 것이 필수적으로 요구된다. 따라서 본 연구에서는 다양한 중소기업 정책 및 지원사업을 제공하고 있는 KISTI 중소기업지식본부를 대상으로, 중소기업에 제공되어야 할 가장 적합한 지식서비스를 탐색하고, 핵심 지식서비스를 도출하며, 도출된 핵심 지식서비스에 대한 구체적인 서비스 모델을 제안하고자 한다.

The quality of service in ERP services is a key issue in innovating the ERP performance as an IT service for corporations. Currently, most of the research works for this area are based on the existing quality models such as SERVQUAL, which are said not to measure service quality properly. Also, it does not consider the factor of the system acceptance, which is thought to be closely related to the quality of service in this type of IT services. Therefore, a research model is required, which can address the issues related to the ERP service quality measurements. In this paper, new research models have been proposed, and empirical data obtained from SME’s ERP users have been applied to the proposed model to analyze the causal relationship between quality factors and to identify the most suitable quality measures. Also, the relationship between the service quality and the system acceptance was analyzed using a combined model. The results show that factors such as productivity and convenience affects the quality mostly and that the most appropriate measure for the service quality of ERP service is satisfaction. Also, for the system acceptance, the ease-of-use is the main factor. And, the service quality and system acceptance shows a strong correlation. This means that, in order to enhance the quality of ERP services, the service provider needs to provide customers with productivity-enhanced user-friendly IT services and active product support. The work of this research can help to improve the service quality and the user acceptance of ERP services and to lead further research works in this area.

Product liability (PL), which began enforcement in 2002, refers to the legal responsibility of the manufacturers or sellers (wholesales or retailers) for the property damage or bodily harm caused by their product. With a strong enforcement of the Product Liability (PL) Act, companies are required to structure and operate a response system to defend or prevent product accidents efficiently, but small and medium enterprises (SMEs) are unable to respond more aggressively due to limitation of management resources. In this manner, it is important to develop response strategies for SMEs to efficiently cope with the PL Act. In this paper, the PEST (Political, Economic, Social, and Technological) analysis is performed to reveal the impact of the PL Act on SMEs in macro-economic point of view. To formulate SME’s PL response strategy, SWOT analysis is performed to categorize each factors from PEST analysis and AHP is applied to identify the intensities of SWOT factors. The prioritized SWOT factor, results of PEST-SWOT-AHP analysis, are used to formulate SME’s PL response strategies. The study results are briefly summarized as follows. To reduce product defects, it is necessary for SMEs to formulate PL response strategies for each phase of the product life cycle by continuously collecting and analyzing PL cases in the same industry or for similar products. In addition, SMEs should invest more technological effort to ensure product safety. Further, SMEs should spread PL awareness to all staff members by training internal PL experts. Moreover, a SME should enroll in PL insurance and spread this information to its customers so that they become aware that the company is proactively conforming to the PL law.

본 연구는 정부의 중소기업 R&D 지원 사업에 대한 효과를 개별 사업체 수준 자료를 활용하여 추정하였다. 2010년도 정부 R&D 지원 사업에 참여한 업체의 기술성과, 민 간 R&D 유인효과, 고용효과를 사업체 수준에서 분석하였다. 본 연구의 결과는 다음과 같다. 첫째, 정부의 중소기업에 대한 R&D 투자(규모 및 건수)는 국내 특허 등록 실적에 정(+)의 영 향을 미치는 것으로 나타났다. 특히 국내외 특허 등록 실적은 자산규모가 큰 사업체일수록 많은 것으로 나타났으나, 정부투자 연구사업 주관업체의 기술성과는 공동⋅위탁⋅참여업체 에 비해 오히려 낮은 것으로 추정되었다. 둘째, 정부의 R&D 정책은 민간 R&D 인센티브와 보완적 기능을 가지고 있는 것으로 추정되었으며, 정부 R&D 투자 1% 증가는 사업 종료 후 민간업체의 R&D 지출을 비탄력적으로(0.193～0.245%) 증가시키는 것으로 나타났다. 셋째, 정부의 R&D 지원이 참여기업의 고용 성장에 기여한 것으로 나타났다. 특히, R&D 지원의 고용에 대한 성과가 기업규모 및 기술수준별로 차이를 보임에 따라 정부의 R&D 정책에 있어 기업의 특성을 고려한 차별적 지원이 필요하다.

Most Korean companies in the fashion industry are SMEs, and the role of the CEO and management ownership is important for enhancing the firm’s competence and developing strategies. The study aims to examine the effect of management ownership on company financial growth. In particular, the study focuses on the moderating effect of company age and size on Korean fashion SMEs’ financial outcomes. Financial data based on company financial statements from 2012 to 2014 was collected by the Data Analysis, Retrieval and Transfer System of Korea’s Financial Supervisory Service. A total of 295 companies’ (domestic fashion businesses) data was analyzed by the bootstrap method. The median sales value in the financial year 2014 was 47,492,403,958 KRW, and the company size was divided by it. The companies were in business for an average of 20 years. According to the results, the management ownership had a negative effect on Compound Annual Growth Rate (CAGR) for the three-years, and the relationship between the two variables was moderated by company age. Additionally, the interaction effect of management ownership and company age on 3-CAGR was also moderated by company size. When the companies had spent only a few years in business, a negative effect of management ownership for small firms and a positive effect of management ownership on financial growth for medium firms were found. These results suggest that small companies starting business need to manage their company governance structure to make flexible decisions, and after retaining financial growth, the companies can expand their businesses based on strong ownership.

This study with the aim to develop a system that can be objectively measured and evaluated as a scientific support and of R&D. To this end, this study aimed at companies participating in the development of national technology transfer support program for SMEs examined the factors affecting performance. By developing metrics that meet the business objectives refer to the applicable national and international case studies and literature reviews, etc. In order to achieve the systematization of technology evaluation index, which was selected indicators. To evaluate the weight through the duality comparing selected indicators in order to take advantage of the AHP analysis conducted targeted surveys.

기업의 생존력과 경쟁력을 위하여 기술혁신을 지속적이고 장기적으로 추구하 고 추진하려는 기업의 전반적인 사고방향을 나타내는 기술혁신지향성의 중요성이 대두하고 있다. 기술혁신지향성이 기업의 지속적인 경쟁우위 확보에 개념적으로나 실무적으로 중요한 의미를 내포하고 있지만, 기업의 성공적인 기술혁신과 성과를 위한 기술혁신지향성의 역할에 대한 체계적인 연구는 현재까지 제한적으로 수행되어 왔다. 기술혁신지향성에 대한 기존 연 구의 미비점을 인지하여, 본 연구에서는 기술혁신지향성에 영향을 미칠 수 있는 기업 내외부 의 핵심적인 요인들을 선택하여, 선행요인들과 기술혁신지향성 및 기술혁신지향성 사이의 상 황관계를 나타내는 연구모델과 가설들을 제안하고 이를 실증분석 하였다. 제안된 연구모델 에서 선택된 기술혁신지향성의 선행요인들은 최고경영자의 기술기능 직무경력과 기능 간 상호통합(cross-functional integration)의 두 내부요인과 환경 불확실성과 경쟁강도의 두 외부 요인을 포함하였고 이 요인들이 결과적으로 기술혁신지향성을 매개로 기업의 기술혁신성과 에 영향을 미치는 것으로 제시하였다. 또한 이 연구모델에서는 환경 불확실성과 경쟁강도의 두 환경요인이 기술혁신지향성과 기술혁신성과 사이의 관계를 긍정적으로 조절하는 효과를 갖는 것으로 제시하였다. 86개의 국내 IT중소기업을 대상으로 분석한 결과, 최고경영자의 기 술기능 직무경력, 기능 간 상호통합, 그리고 환경 불확실성이 기업의 기술혁신지향성에 긍정 적인 영향을 미치고 기술혁신지향성이 기업의 기술혁신성과에 긍정적인 영향을 미치는 것으 로 나타났다. 또한, 환경 불확실성은 기업의 기술혁신지향성과 기술혁신성과간의 관계를 긍 정적으로 조절하는 효과를 갖는 것으로 나타났다. 본 연구결과가 제시하는 이론적, 실무적 시사점의 중요성에 대해서 논의하였다.

본 연구는 2005년과 2007년에 시행한 중소기업기술통계조사에 모두 응한 중소 기업 중 전자부품, 영상, 음향, 통신 장비 업체(KSIC 32) 142개사를 대상으로 외부 자원 활용 과 흡수능력이 2년 후 경영성과와 혁신성과에 어떠한 영향을 미치는지, 또한 흡수능력이 이 들 관계를 어떻게 조절하는지를 실증 분석하였다. 분석 결과, 공동기술개발 여부와 정부지원액으로 측정한 외부 자원 활용은 성과에 유의미 한 영향을 미치지 않았고, 매출액에 대해서만 R&D투자비는 정(+)의, R&D인력비는 부(-)의 영향을 끼쳤다. 그리고 흡수능력의 조절효과는 측정방식과 독립변수에 따라 다르게 나타났 다. 즉, 공동기술개발을 수행할 때의 성과는 R&D투자비가 증가할수록 향상했지만, R&D인 력비는 반대로 작용했다. 그리고 정부의 자금지원이 늘어날수록 성과가 향상하는 기업은 R&D투자비가 낮거나 R&D인력비가 높은 기업이었다. 이러한 연구 결과는 중소기업의 외부 자원 활용이 내부 역량을 대체하지 못하며 오히려 흡수능력을 축적하여 외부 자원 활용의 효과를 극대화 할 필요가 있음을 보여준다. 또한, 공 동기술개발을 수행할 때에는 중소기업의 적극적인 R&D투자가 필요하며 정부의 자금지원은 R&D인력을 보유하고 있으나 자금을 확보하지 못해 독자적인 기술개발이 어려운 기업에 더 욱 효과적이다. 본 연구는 제한된 산업과 표본에서 이루어진 한계가 있지만, 종단적 자료를 통해 인과관계를 규명함으로써 기존 연구들의 한계를 극복하였다.

Many enterprises have been adopting management systems good enough for them and operating the schemes to have competitive edge better than their competitor. One of the finest systems that most companies have been selecting is ISO 14001. ISO 14001, environment management system, is widely known as advancing internal efficiency and productivity in the various industries. As a result, the number of companies that have adopted ISO 14001’s certification have been increasing continuously year by year since ISO 14000 standard was called in 1994s from ISO 18000 standard that originally used. The purpose of this study is to present that ISO 14001’s requirement execution influences on management performance in the small manufacturer. In order to carry out this research, we obtained 96 survey sheets and inspected ten assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the three factors of ISO 14001 requirement, plan, implementation and operation and management consideration, have an important effect on the operational performance. Second, the three elements of ISO 14001 requirement, environment policy, implementation and operation and management consideration, affect to the financial performance significantly. Based on the results, it is sure that the companies that execute the factors of implementation and operation and management policy have a good performance to achieve operational and financial performance so that it is important to clarify the member’s role, authority and follow the procedure by a company’s process. Also, the truth shows CEO’s continuous will and periodical review of ISO 14001 influence on management performance as well.

ISO 9001, quality management system, is widely known as advancing internal efficiency and productivity in various industry. As a result, the number of companies that have adopted ISO 9001’s certification have been increasing continuously year by year since ISO 9000’ family standard was published in 1987s. This fact shows that a lot of businesses are trying to get the accreditation for improving the competitiveness of quality. The purpose of this study is to present that ISO 9001’s certification motives affect to the requirement’s implementation and show that the execution of requirements influences on management performance in the small manufacturer. In order to carry out this research, we obtained 96 survey sheets and inspected twenty assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factors of certification motive influence on the requirement’s implementation except resources management. Second, the two elements of ISO 9001 requirement, resources management and product realization, have an important effect on the operational performance and financial performance considerably in the companies that choose the internal motive. Finally, the two requisites of ISO 9001 requirement, resources management and measurement, analysis and improvement, affect to the operational performance and financial performance significantly in the businesses that select the external motive. Based on the results, the companies that choose the internal motive have a good performance to execute the ISO 9001 requirements. Also, to implement the requirements of ISO 9001 is helpful for the companies to produce the operational and financial performance.

This study analyzes the business performance of research and development(R&D) and especially studies the effect of technology management activity and technology innovation competency on commercialization performance. According to previous studies, the technology management activity can be composed of technological innovativeness, analysis of market, R&D method, and appropriateness for commercialization plan. Also, the technology innovation can be divided into patent, R&D manpower, R&D investment ratio, production capability, and marketing capability. On the result of the analysis, all the components of technology management activity are positively related with commercialization performance. In case of technology innovation competency, however, only production and marketing capabilities have influence on the business performance. Especially, marketing capability controls the effect of technology management activities on the commercialization performance. Consequently, technology management is very important activity for SMEs to succeed commercialization and SMEs should collaborate with production and marketing departments from the early stage of R&D.

최근 빠른 기술과 시장의 변화에 대응하여, 기업의 생존과 성장을 위한 동태적 역량의 하나로 기업의 양면성 조직 특성에 대한 중요성이 강조되고 있다. 빠른 환경변화에도 불구하고 지속적으로 높은 성과를 보이고 있는 기업은 신제품 기술개발역량 측면에서 기존 제품의 점진적 혁신을 통한 활용적 역량과 함께 새로운 시장 및 기술에 대한 탐험적 역량 둘 모두를 구축하고 균형을 갖는 양면성 조직의 특성을 갖는다. 본 연구는 기술혁신 중소기업이 양면성 조직을 구축 및 운영하는 이유와 방법, 기업의 생 존과 성과에 미치는 영향을 분석하였다. 외부 환경변화에 따른 기업의 내부적 기술혁신전략 과 기업성장단계가 양면성 조직 특성과 성과에 영향을 미친다. 양면성 조직 특성은 구조, 맥 락, 리더십 관점으로 접근하였으며, 연구 분석을 위해 제품의 산업적 특성을 달리하는 3개 중 소기업에 대해 다중사례분석을 수행하였다. 종단적 분석을 통해, 제품의 산업적 특성과 환경 변화에 대응하는 기업의 기술혁신전략 유형에 따라 양면성 조직의 구축 및 운영의 해법이 다르며, 구조, 맥락, 리더십 관점의 양면성 조직 특성이 상호 보완적으로 작용하였다. 또한, 양면성 조직 특성이 중소기업의 생존과 성 과에 중요한 특성임을 확인하였다.