항공마일리지는 항공사가 상용고객을 우대하는 제도(Frequent Flyer Program)로서 일정 기준 이상의 마일리지를 적립한 고객에게 보상하는 프로그램이다. 연구대상판결인 서울남부지방법원 2011. 1. 21. 선고 2010가합15876 판결(확정)은 항공마일리지의 상속에 관한 분쟁을 정면에서 다루고 있는 최근 하급심판결로서 學理的으로나 實際的으로 매우 주목할 만하다. 이 판결은 항공마일리지의 재산권성을 인정하고 귀속상 일신전속성을 부정하여 상속성을 인정하면서도, 결과적으로 항공마일리지의 상속을 금지하는 약관의 불공정성은 부인하였다. 그러나 항공마일리지의 상속을 금지하는 약관은 약관의 규제에 관한 법률 제6조 제2항 제1호의 ‘고객에게 부당하게 불리한 조항’으로서 무효라고 보아야 한다. 本稿에서는 대상판결의 쟁점인 항공마일리지의 재산권성 및 귀속상 일신전속성, 항공마일리지의 상속을 금지하는 개별합의의 가능성 및 그러한 약관의 불공정성에 관하여 살펴봄으로써, 대상판결의 결론을 비판적으로 검토하였다.

본 연구는 공공기관의 인사고과상황을 중심으로 조직공정성이 조직지원인식에 미치는 영향에 있어 고과결과에 대한 지각이 어떻게 영향을 미치는가를 규명하고자 하였다. 보다 체계적인 검증을 위하여 Kenny 등(1998)의 매개효과 검증절차를 사용하였다. 가설 검증을 위해 국립대학 교직원 700명을 대상으로 설문조사를 실시하고, 부적절한 자료를 제외한 499부를 분석에 이용하였다. 분석결과에 의하면 첫째, 조직공정성인 상호작용공정성은 절차공정성에, 절차공정성은

최근 불확실성이 증대된 지금의 시대에서는 새로운 제품, 새로운 시장을 열어가는 핵심인재가 반드시 필요하다. 따라서 조직은 끊임없이 새로운 아이디어를 찾아내고 조직을 변화시켜야 한다. 그리고 이런 변화를 이끌기 위해서는 인적자원의 혁신적 행동과 종업원들의 조직을 위한 헌신적인 시민행동을 필요로 한다. 종업원의 혁신행동과 시민행동에 영향을 미치는 많은 선행연구에서는 조직신뢰와 최고경영자에 대한 신뢰가 주요 영향요인으로 인식되고 있다. 그리고 종업원들의 모티

This study investigates the relationship among locus of control, organizational justice, and job satisfaction. First, this study examines the conceptual structures of organizational justice through field study. Second, organizational justice influences jo

This paper reviewed the relationship between organizational justice and innovative behavior, and the moderating effect of gender. The results of multiple regression analysis, based on the responses from 412 employees in small business, showed that distributive justice, procedural justice and interactional justice have positive relationships with innovative behavior(process innovation, operation innovation, service innovation). In moderating effects, distributive justice more positively related with innovative behavior(process innovation and operation innovation) in male-group than in female-group. But interactional justice more positively related with innovative behavior(operation innovation and service innovation) in female-group than in male-group.

The purpose of this study was to compare the effects of service failure magnitude on perceived justice, positive emotion, and revisit intention at restaurants between a collectivist culture(Korea) and an individualistic culture(United States). The results showed that the higher a customer`s perception of service failure magnitude, the lower the perceived recovery justices in both cultures. The distributive, procedural, and interactional justices had a favorable effect on positive emotions in both cultures. Other findings revealed that interactional justice was the best predictor of revisit intention in Korea, while distributive justice was the best determinant of revisit intention in the United States. This research suggests that global restaurant managers need to understand how cultural orientation influences consumer perceptions of service failures in order to develop a highly targeted and effective service recovery.

The purpose of this study is to examine the dynamic relationships among locus of control as a individual traits, the three organizational equity factors(distributive equity, procedural equity and interactional equity), individual attitudes and behaviors(j

The purpose of this study is to examine the dynamic relationships among locus of control as a individual traits, the three organizational equity factors(distributive equity, procedural equity and interactional equity), individual attitudes and behaviors(job satisfaction, organizational commitment and turnover intention). In this study, we designed research model based on extensive literature review and tested each hypothesis through empirical analysis of which single public organization was the subject. The results are as follows: locus of control negatively affect all the three equity factors. And distributive equity positively affect job satisfaction whereas both procedural equity and interactional equity positively affect organizational commitment. Also only organizational commitment not job satisfaction positively affect turnover intention. The various implications to manage organizational equity, job satisfaction and organizational commitment and the limitations of the study and directions for future research were discussed.

Due to fierce competition, many domestic fashion businesses are suffering difficulty in securing and maintaining customers. Accordingly, fashion companies are devoting all their energy to secure customers by using high quality and diverse strategies for distribution and promotion, and to secure loyalty by satisfying customers with the offer of excellent service. Thus, it is very important to provide systematic service recovery strategy available for handling service failure effectively. Therefore, the purpose of this study is comprehensively analyzing influences of expectation dis-confirmation and perceived justice for service recovery upon consumers' satisfaction and loyalty. The findings are as follows. First, as for the service failure that customers experienced, the more consumers who expect it to be recovered led to the higher formation of expectation-compensation dis-confirmation. Second, it was indicated that the higher seriousness in service failure that customers experienced led to the lower satisfaction and loyalty to service recovery. Third, as a result of examining influence of expectation-compensation dis-confirmation for servicefailure recovery upon consumer satisfaction and loyalty, the customers who showed more positive dis-confirmation to expectation-compensation were indicated to form the more satisfaction and loyalty. Fourth, as a result of examining the influence of the perceived justice in the process of service-failure recovery upon customer satisfaction, all in 3 dimensions of justice had effect on customer satisfaction.