Many companies have endeavored to build a quality cost management system in order to be more productive business organization. This study shows the detail procedures of constructing a quality cost management system which is believed to be appropriate for their business system. That is, the method to calculate the quality cost and the linking logic between the quality improvement and its financial impact are explained based on a particular industry case. In this sense, the changes of business performance measures such as market share, customer satisfaction, etc. were analyzed in the longitudinal perspective for the consecutive 4 years (2003~2006). As the quantitative results of this study, the improvement activities based on the quality cost management system resulted in the 32% reduction of quality cost and the 121% increase of business profit, compared 2005 with 2006. In the qualitative perspective, the successive practice of quality cost reduction and the job information sharing in business unit were obtained by providing the best practices and bench-marking cases. Finally, the customer satisfaction has increased so that the customer-friendly management system has been accomplished. With these efforts, the 3.4% increase of the market share and the 3% increase of the customer satisfaction were obtained in 2005. As the future study, the current study can be extended to the concept of COPQ (cost of poor quality) which focuses on the hidden quality cost of the whole business activities. Such extension of analysis will help us understand the wider role of a quality cost management system in the business.

International Organization for Standardization has recently published ISO 9001:2008 which is the basic requirements for a quality management system that an organization must fulfil to demonstrate its ability to consistently provide products that enhance customer satisfaction and meet applicable statutory and regulatory requirements. Not many empirical researches based on ISO 9001:2008 have been done up until now. In this article we outline transitional features for ISO 9000 quality management system (QMS) since its first publication in 1987. In order to effectively maintain ISO 9001:2008 QMS certification and continuously enhance quality management activities, we perform statistical analysis for the minor nonconformity data generated from follow-up audits for subcontractors of shipbuilding industry based on ISO 9001:2008 requirements. A Kruskal-Wallis test is used to show relationships between the minor nonconformity data and three classification criteria: the type of business, the size of business, and the number of follow-up audits.

The objective of this research is to analyze the effects of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performan

The objective of this research is to analyze the effect of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performance as well as nonfinancial performance characteristics, which will derive future financial results. This results show that QMS has an indirect effect on business performance through quality performance and customer satisfaction, which are internal business process and customer perspective, rather than has a direct effect on financial performance. Finally we suggest implications of this study and future research direction.

This study presents a research methodology based on a successful e-learning model, which presents the inter-relationship between an e-learner’s characteristics and quality perception in regard to LMS (learning management systems). This research model focuses on the e-Learner’s cognitive empathy, self-regulatory efficacy, self-regulated learning strategies, and satisfaction with the learning environment. The learning environment consists of a learning management system, learning content, as well as interactions which were provided through the e-learning procedures. Based on the assumption that e-learning, as information system - its attributes, correlates with the learner’s characteristics, the study verified user-satisfaction and system’s quality to information systems. In the information systems success model, independent variables are such as an e-Learner’s cognitive empathy, self-regulated learning strategy, self-regulatory efficacy, satisfaction regarding learning content, system quality, and interactions between the teacher and learner; and the dependent variables are such as the e-Learner’s expected performance and actual performance levels through professor evaluations. This paper concludes that the e-learner’s characteristics, such as cognitive empathy and self-regulated learning strategies, are considered as important variables in respect to e-learning performance. Additionally, LMS quality is also considered to be important. The validity of this research model will be demonstrated on an empirical basis.

This study was carried out to elucidate changes in milk production, milk components and milk product properties as influenced by organic and conventional farming system. Milk production in transient organic feeding was lower by 7.6% than that in conventional feeding and also milk fat, milk protein content, solids not fat and somatic cell count were lower than conventional farming system. But, milk lactose content in transient organic feeding was higher than that in conventional feeding. Ca and Fe content in milk in organic feeding tended to be higher compared to conventional feeding. Linoleic acid and unsaturated fatty acids in milk in organic feeding was higher than those in conventional feeding and properties of milk products were improved in organic milk compared to conventional milk.

Recently, the illlportance of quality con trol on the online co llabora tion system is increasing, since it is realized that many parti cipants do not guarantee the quality of online collaboration’ s Oll tpu t anylllore. Hence in this paper, we propose th

본 연구에서는 신뢰성경영시스템(IEC60300)을 기반으로 반도체 장비개발에서 신뢰성 확보를 위한 신뢰성기능전개의 개발과 적용을 다룬다. 고객의 신뢰성 요구사항에 가중치를 부여하여 설계요구 품질표, 기획 품질표를 실행하고 이를 이용하는 절차를 제시하고 이를 고신뢰성을 요구하는 반도체 장비업체 개발공정에 적용하였다. 제품개발과정에서 신뢰성우위를 갖는 구체적인 전략적 제품개발방안을 제시하였다.

폐쇄형 육묘시설 내에서 균일한 품질의 플러그묘를 주년으로 생산함에 있어서 LED 광원의 이용 가능성을 검토하기 위하여, 토마토와 오이의 육묘기간 동안에 광원을 달리하여 묘소질을 비교하였다. 적색, 청색, 혼합(적색 2 + 청색 1) LED 및 형광등을 40~60μmol·m-2·s-1로 광도(PPF)를 조사하여 30일간 온도조절이 가능한 폐쇄형 육묘시스템에서 육묘하였다. 토마토와 오이 모두 형광등에 비해 적색 LED와 혼합 LED 처리에서 배축의 신장이 작으면서 튼튼한 묘을 생산할 수 있었다. 토마토와 오이의 생체중은 적색 LED에서 가장 무거웠는데 형광등에 비하여 각각 74% 증가하였다. 토마토의 1화방 착과절위에서는 처리간에 차이가 없었으나, 2화방의 착과절위는 혼합광 처리에서 낮았다. 화방별 착화수는 처리간에 차이가 없었다. 오이의 20절까지의 암꽃 착생률은 적색 LED 처리에서 52%로 가장 높았고, 다음이 혼합광 처리로서 44%였다. 과실 착과수와 수량은 처리간에 차이가 없었다. 이상의 결과로부터 폐쇄형 육묘시설 내에서 토마토와 오이의 묘생산에는 적색 및 적색 2 +청색 1의 혼합 LED가 이용 가능성이 높은 것으로 판단하였다.

경운방법과 비료종류를 달리하였을때 이탈리안 라이그라스의 사료수량과 품질을 비교하기 위하여 수행하였다. 본 시험은 요인시험으로 경운방법은 관행(경운과 로터리)과 무경을 두었으며, 비료종류는 화학비료와 퇴비를 두었다. 이탈리안 라이그라스의 초장, 건물률, 건물수량, TDN 수량 및 CP 수량은 경운방법에서 처리간에 유의적인 차이가 있었다. 특히 무경운이 관행경운(경운+로터리)보다 건물수량, TDN 수량 및 CP 수량이 많았다. 그러나 비료의 종류에서는 처리

After enterprise get a certification in acquisition, the core requirements of ISO/TS 16949 standard is pull out the Performance Indicators by process access approach during the settlement and operation of system, and the pulled key performance indicators classified into the customer intention process, support process and management process and analyzed the effect to the management result. This study conducted with following step. Firstly, preceding research, the literature and investigation analysis about process approach method which is the special characteristics of ISO/TS 16949 standard. Secondly, each process of ISO/TS 16949 standard is classified and deduced the key performance indicators followed process access method. Finally, get a enterprise survey data related to improvement of Performance Indicator and analyzed by SPSS statistical software.

After enterprise get a certification in acquisition, the core requirements of ISO/TS 16949 standard is pull out the Performance Indicators by process access approach during the settlement and operation of system, and the pulled key performance indicators classified into the customer intention process, support process and management process and analyzed the effect to the management result. This study conducted with following step. Firstly, preceding research, the literature and investigation analysis about process approach method which is the special characteristics of ISO/TS 16949 standard. Secondly, each process of ISO/TS 16949 standard is classified and deduced the key performance indicators followed process access method. Finally, get a enterprise survey data related to improvement of Performance Indicator and analyzed by SPSS statistical software.

친환경적인 조사료 생산과 사료가치 향상을 위해 콩과 작물과 청보리 혼파에 관한 시험을 수행하였다. 최근 보리 재배시 심하게 발생하여 감수를 초래하는 토양 전염성 병인 호위축 바이러스(BaYMV) 발생은 간작에서 3정도 발생하였으나, 혼파했을때는 발생이 1 정도로 경감되었다. 청보리와 헤어리베치 또는 자운영을 혼파했을 때, 혼파에서 출수 및 성숙기가 간작보다 다소 빨랐으며, 질소 시비량이 늘어날수록 생육이 지연되었다. 청보리의 단위면적당 수수는 간작에서

This paper reviewed the relationship between boundary spanning behaviors and service quality, and the moderating effect of gender. Based on the responses from 204 employees in outdoor-food franchising system, hierarchical regression analysis showed that service delivery has positive relationships with all service quality factors, and external representation and internal influence have partly positive relationship with them. Gender appeared to have partly moderating effect on the relationship between only internal influence and service quality.

This study is about the development of information system software process quality evaluation model for domestic medium enterprises based on CMMI being used widely in the world. In this study, a new evaluation model is developed through establishing tailoring guide and its application to the existing mode by reflecting the quality management method and conditions of domestic medium enterprises within CMMI Level 2 and Level 3. The evaluation model is constituted 3 processes, 11 achievement goals, 50 practice activities and 125 evaluation items. The average point of quality evaluation of enterprises of insurance business shows 79.1 based on the evaluation model. The average point of the enterprises certified from CMMI is 82.7 which is 3.3 point higher than non-certified enterprises. This result means that the new evaluation model has similar results with the existing evaluation model while it also has discriminational characteristics compared with the existing model.

This paper reviewed the relationship between perceived justice and service quality, and the moderating effect of gender in the franchise system of food service business. Based on the responses from 135 franchisees, the results of multiple regression analysis showed that distributive and procedural justice have positive relationships with almost service quality factors. The results of moderating analysis showed that male franchisees have more positive relationships with almost service quality factors than female franchisee while in distributive justice, and that female franchisees have more positive relationships with almost service quality factors than male franchisee while in procedural justice.

본 연구는 딸기 배양액의 NO3-N와 NH4-N의 비율을 달리하여 '장희(章姬)' 딸기의 생육, 수량 및 과실의 품질, 그리고 양이온 흡수에 미치는 영향을 알아보고자 수행하였다. NO3-N와 NH4-N의 비율은 5.5:0, 4.0:1.5, 3.0:2.5me·L-1로 조절하였다. 실험기간 동안 배양액내의 NH4-N의 비율이 높아질수록 pH가 낮았으며, EC는 전 실험기간 동안 0.8~1.0dS·m-1로 4월 이후에 5.5:0 처리구가 다른 처리구보다 약간 낮았으나 그 외에는 처리구 간에 유의한 차이를 나타내지 않았다. NO3-N:NH4-N를 3.0:2.5로 NH4-N의 비율을 높여도 양이온의 흡수에 길항증상이 나타나지 않았다. 딸기의 엽병장과 엽폭은 NO3-N의 단독 처리구 보다 NO3-N:NH4-N이 4.0:1.5와 3.0:2.5인 처리구에서 더 길어졌다. NO3-N:NH4-N이 4.0:1.5와 3.0:2.5 처리구 간에는 유의한 차이가 없었다. 과장, 과경, 과중, 당도는 NO3-N와 NH4-N비율 차이에 따른 통계적인 유의차가 인정되지 않았다. 주당 과실 수량은 NO3-N:NH4-N 4.0:1.5의 처리구에서 가장 낮았으며, 나머지 두 처리간에는 유의한 차이가 없었다. 실험 기간 동안 이상과는 전혀 발생하지 않았다.