This study aims to identify crisis signs in small and medium enterprise (SME)-concentrated regions and establish measures to prevent economic recession and normalize regional economies through proactive responses. To achieve this, we investigated and analyzed the crisis status and outlook of companies located in Jeonbuk, their detailed management conditions, management issues by industry, difficulties in business operations, and policy demands. Out of 4,144 SMEs in Jeonbuk's concentrated areas, 270 companies responded to the survey. The results showed that 60% of the responding companies perceived their current management situation as being in a state of crisis. However, the outlook for the next quarter and the following year is expected to improve. Notably, compared to manufacturing companies, non-manufacturing firms responded that their crisis situation in the next quarter would not improve and expected the crisis to persist. In terms of detailed business conditions, regardless of the distinction between manufacturing and non-manufacturing sectors, all aspects of the survey, including domestic sales, export sales, operating profit, financial status, and the number of employees, indicated better prospects for the next quarter and the following year compared to the current quarter. The study's findings suggest that companies in SME-concentrated areas of Jeonbuk are relatively accurate in recognizing the crisis situation of their own businesses and operating markets. Additionally, the companies responded that crisis monitoring is necessary. Differences in difficulties faced by the manufacturing and non-manufacturing sectors imply the need for industry-specific financial support programs. Based on the survey results, we propose financial support projects tailored to the manufacturing and non-manufacturing sectors, considering the degree of market competition. For more precise research, future studies will involve extracting larger samples and conducting a detailed analysis by subdividing manufacturing sectors (e.g., food, metal) and non-manufacturing sectors (e.g., agriculture, design).

오늘날의 디지털 업무 환경에서 직원의 창의성은 조직에 있어 대체할 수 없는 중요한 자원이며, 오랫동 안 직원의 업무에 쉽게 접근할 수 있는 플랫폼인 기업 소셜 미디어를 잘 활용하는 것이 중요하다. 이러한 배경에서 본 연구는 지식관리와 피드백 추구행동을 통한 기업 소셜 미디어 사용이 구성원들의 창의성에 미치는 영향의 메커니즘을 조사하고자 한다. 사회인지 이론에 따르면 개인은 환경적 요인, 인지적 태도 및 행동 때문에 영향을 받을 수 있다. 본 논문은 사회인지 이론을 바탕으로 새로운 연구 관점에서 기업 소셜 미디어 사용, 지식관리, 피드백 추구행동, 구성원 창의성 간의 이론적 모형을 구성하고 가설을 제시 한다. 본 논문은 2024년 1월부터 2월까지 중국에서 기업 소셜 미디어를 사용하는 구성원 242명 대상으로 중 국 WenJuanXing 앱에서 리커트 6점 척도로 온라인 설문조사를 했으며, 연구결과는 다음과 같다. (1) 기 업 소셜 미디어 사용이 구성원 창의성에 정(+)의 영향을 미칠 것이다. (2) 지식관리는 기업 소셜 미디어 사용과 구성원의 창의성 관계에 매개효과가 있다. (3) 피드백 추구행동은 기업 소셜 미디어 사용과 구성 원의 창의성 관계에 매개효과가 있다. 본 연구는 기업 소셜 미디어 사용, 지식관리 및 피드백 추구행동 사이에 유효한 결론을 도출하기 위해 노력했지만, 시간과 경험의 문제로 인해 몇 가지 한계점과 향후 연 구방향 부분이 있다. 첫째, 현재 연구의 차원을 더 확장할 필요가 있다. 둘째, 연구 유형을 풍부하게 할 수 있다. 셋째, 연구 범위를 확대한다. 넷째, 기업 소셜 미디어 사용, 지식관리, 피드백 추구행동과 구성원 창의성 조사에 사용된 척도는 해외의 척도를 차용한 것으로, 문화와 환경의 차이를 고려할 때 국내외 실 제 상황과 다소 차이가 있을 수 있다. 다섯 번째, 본 연구는 직장 내 소셜 미디어를 사용하는 긍정적인 측면에서 부정적인 측면과 긍정적인 측면 사이의 균형을 고려해야 한다고 논의한다.

This study examines the impact of Strategic Emphasis (SE) on Enterprise Value (EV) in KOSDAQ 150 firms, exploring how the balance between Value Creation (VC) and Value Appropriation (VA) strategies influences Tobin's Q as a measure of EV across different industries. Using Mizik and Jacobson's Strategic Emphasis framework, this research conducted a panel regression analysis on financial and stock market data of KOSDAQ 150 firms over a decade (2014–2023). This study employed a comprehensive empirical framework that accounts for industry characteristics, firm profitability, and time effects to examine how different sectors respond to SE changes. The analysis revealed that SE significantly impacts EV, with varying effects across industries. For instance, VC strategies positively influenced EV in the Healthcare sector, whereas VA strategies proved more effective in the Consumer Discretionary sector. Additionally, the relationship between SE and EV was moderated by firm profitability and shaped by industry-specific factors. This study highlights the importance of choosing appropriate measures, such as Tobin's Q, when evaluating corporate strategies. The findings offer actionable insights for Korean venture firms, emphasizing that strategic resource allocation should be tailored to industry-specific dynamics and a firm’s financial context to maximize EV.

As the complexity and uncertainty of international construction projects increase, the importance of risk management capabilities in the construction industry has become more pronounced. Accordingly, Enterprise Risk Management (ERM) has become a widely adopted approach among organizations as a new way for more effective risk management. Despite its growing application, research related to ERM is still in its infancy, and most of the existing studies have been limited to financial industries. Therefore, this study aims to empirically examine the influence of ERM’s core elements on project risk management (PRM) and project performance within construction firms. Our findings indicate that the key ERM components—organization, policy, and culture—significantly enhance PRM processes, underscoring their critical role and importance. Additionally, effective PRM positively affects project outcomes, highlighting its significance for construction companies engaged in international projects. While ERM does not directly impact project performance, it indirectly improves outcomes through enhanced PRM capabilities. It suggests that ERM will contribute to the firm’s performance by improving the firm’s PRM capability through policies and a risk-focused culture corresponding to the adopted ERM organization and system..

본 연구는 사회적기업의 성과를 지속적으로 성장시킨 조직요인을 밝히 고자 한다. 사회문제를 해결하는 사회적기업이 지속적으로 운영되는 방 안이 주목받는 시점에서 사회적기업의 성과를 종단적으로 살펴보고 이를 가능하게 한 조직요인을 찾아낼 필요가 있다. 이를 위해 사회적기업의 종단적 성과 유형을 ‘매출 성숙형’, ‘매출 증가형’, ‘매출 평균형’과, ‘고 용평균형’, ‘고용감소형’, ‘고용증가형’으로 구분한 종속변수를 바탕으로 사회적기업의 일반특성, 경영전략, 경영지원시스템, 리더십, 거버넌스, 외 부환경에 따른 조직요인을 분석하였다. 사용한 데이터는 2011년부터 2016년까지의 6년의 성과를 2018년에 추적 조사하였으며, 2011년에 측 정한 조직요인 데이터를 활용하여 분석하였다. 연구의 결과는 경영전략 이 우수하고, 경영지원시스템이 우수하며, 거버넌스 역량이 우수할수록 ‘매출성숙형’과 ‘매출증가형’에 속할 확률이 높았다. 또한 리더십이 우수 하고, 경영지원시스템이 잘 갖춰져있으며, 거버넌스 역량이 우수할수록 ‘취약계층고용 평균형’에 속할확률이 높았다. 이를 토대로 사회적기업의 성장을 지속하기 위한 정책적 실천적 방안을 제언하였다.

With the development of the national economy, the cultivation of technical talents is urg ent. As the largest economical province in China, the government of Guangdong Province needs to quickly enhance the rationality, effectiveness, and practicality of policies, fully leve rage the mediating, guiding, and promoting role of policy tools. This research from a new perspective to analyze current research focus, which can provide some reference for impro ving region vocational education policies. This research adopted a qualitative research method to analyze the text of college-enter prise cooperation policies in Guangdong Province under the background of the “Double Hi gh Program”, based on the perspective of McDonnell & Elmore policy tools, constructed a n analytical framework model, formed “X-axis” policy tools and “Y-axis” talent cultivation m odel elements, used WPS software to fully collect effective policy texts, and rigorously enc oded and analyzed policy texts with the NVivo12Plus software. Through the previous researches and the key words frequency analysis of policy texts, w hich can clarify the research focus of Guangdong Province's college-enterprise cooperation policy under the background of the “Double High Program”. By analyzing the proportion o f policy tools and the proportion of talent cultivation model elements, it can reveal the fra mework, characteristics, and challenges of current policies. From three dimensions analysis: policy content, policy tools and talent cultivation model elements, it can achieve conclusio n, suggestions and future approaches for current policies. The distribution of the five policy tools for college-enterprise cooperation policy in Guan gdong Province is not balanced, indicating that the current policies need to adjust the poli cy tool proportion in a timely manner, enhance rationality and effectiveness. From the freq uency of appearance of talent cultivation model elements, the proportion of mode element s is the highest, while the proportion of concept elements is the lowest. Therefore, in futu re policy formulation, it is necessary to increase the proportion of concept elements, instill correct values, optimize talent cultivation model, and enhance the practicality of policies.

The hotel industry is facing a complex business environment due to the impact of the COVID-19 pandemic and ongoing competition. The ability to build resilience in adverse conditions is key to the survival and sustained growth of hotel enterprises. Against this backdrop, as a Chinese domestic hotel group, Huazhu Group actively embraces digital technology and takes the lead in developing and adopting digital measures such as hotel smart robots and digital platforms to effectively improve work efficiency, reduce employee burden, manage supplier and owner relationships, and achieve digital transformation.However, the issue of how digitalization enables hotels to form resilience, the process and mechanism of empowerment, and the dimensions of hotel enterprise resilience have not been explored in detail from a theoretical perspective. Therefore, this study adopts an inductive qualitative research method and a single-case study approach, selecting Huazhu Group's subsidiary hotels as the research objects. The aim is to explore the practical aspects of digital empowerment and construct a framework for achieving hotel enterprise resilience through digital empowerment.

본 연구의 목적은 COVID-19로 인한 보건위기 상황에서 저개발 국 가의 보건서비스 제공을 사회적기업의 활동을 중심으로 살펴보았다. 지금까지 다수의 저개발 국가들은 보건서비스의 취약성으로 인해 외 부의 지원에 의존하고 있었다. 그러나 지역 간 봉쇄, 국가 간 이동의 금지로 인해 여성과 아이들, 임산부와 노인, 저소득 노동자들은 보건 서비스의 접근성이 더욱 어려워졌다. 이런 상황에서 저개발국가의 사 회적기업들은 기존의 서비스 제공 방식에서 벗어나, 디지털 방식을 활용하여 서비스를 제공하는 디지털 사회적기업으로 변화하였다. 디 지털 사회적기업은 스마트 폰, 비디오, 오디오 등을 활용하여 서비스 를 제공하는 사회적기업으로, 디지털 방식에 기반하여 보건서비스 제 공에 중요한 역할을 한 것으로 분석되었다. 그러나 본 연구는 2차 자 료를 분석하는 방식으로 연구된 것으로 현지조사와 인터뷰가 아니라 는 점에서 한계가 있다.

이 연구는 사교육기업의 사회적책임에 대한 인식 및 기대효과를 알아봄으로써 그 필요성과 중요성을 제고시키고, 사교육기업의 사회적책임 활동을 통한 경영성과 향상 및 사교육문제를 완화시키는데 목적이 있다. 이를 위해 사교육 종사자와 학부모 1,014명을 대상으로 설문조사를 통해 자료를 수집하였고, 분석 결과는 다음과 같다. 첫째, 사교육기업의 사회적책임에 대한 인식 수준은 높다고 보기 어려우며 사교육 종사자가 학부모보다 높았다. 둘째, 사회적책임 활동에 대한 실태는 법률적 책임〉윤리적 책임〉 경제적 책임〉자선적 책임 순으로 나타났다. 셋째, 사교육기업에 요구되는 법률적 책임으로는 과도한 사교육 조장 금지, 윤리적 책임으로는 불안심리 조장금지, 경제적 책임으로는 고용창출과 교육서비스 개선, 자선적 책임으로는 사회공헌 활동이 가장 많았다. 넷째, 사회적책임 활동의 내부적 제약 요인은 ‘필요성을 느끼지 않는다’〉‘중요하지 않다.’〉‘운영자의 리더십이 부족하다.’ 의 순서로 나타났고, 외부 적 제약요인은 ‘관련법규의 부족’〉‘정부 또는 관할 교육청의 독려부족’〉‘사회구성원의 관심 부족’ 등으로 나타났다. 사교육기업의 사회적책임 활동에 대한 기대효과는 비재무적 성과(신뢰도, 이미지 평판) 와 재무적 성과(수강의도, 재직의도,구전행동)가 있는 것으로 나타났다. 이 연구는 사교육기업의 사회적 책임 활동이 해당기업의 경영성과를 개선하는 동시에 사교육문제를 완화시킬 수 있는 방안이라는 점에 의미를 두고 수행하였다.

This study enrolled enterprise business owners/managers in the U.S. as the subjects to investigate the relationship among four factors: personal motivation, the social expectation of stakeholders, business performance, and their CSR toward the local community. The research results showed that: (1) small enterprise’s perceived expectation from stakeholders has a positive effect on their decision to engage in CSR toward community; (2) their perception of business performance has a positive effect on their decision to engage in CSR toward the community. Based on these research results, public policymakers or relevant units are advised to further achieve the goal of nurturing a flourishing community by increasing awareness of stakeholder’s expectations for small enterprise’s CSR commitment. Also, it is clearly pronounced in this study that regardless of their personal motivation to support the local community, unless financially successful, small businesses are less likely to engage in CSR toward the local community. This result makes a good sense that having a successful business operation is a necessary condition for small enterprises to pay attention to a higher-level value such as CSR toward the local community.

Many companies make considerable efforts in implementing supply chain management systems to increase their competitiveness. In particular, there are significant investments in their ICT (Information and Communication Technology) and supply chain. However, considerable diversity exists in how well firms have been able to assimilate ICT and leverage the business value of it. In addition, studies on supply chains, particularly Real Time Enterprise (RTE) competence, which is cited for rapid information sharing and dynamic capabilities for each role in the supply chain, are insufficient. The purpose of this paper is to explore and evaluate effect of ICT utilization capabilities, including ‘ICT internal cooperative capabilities’ and ‘ICT operational flexibility capabilities’, on RTE capabilities (flexibility, visibility and prediction) and supply chain performance. To validate the research model proposed in the study, survey was conducted on companies using ICT along the supply chain of manufacturing industries. 216 data were used, SPSS and AMOS were used for the analysis methods. Study results showed that ICT internal collaboration capabilities affect agility, one of RTE capabilities, but not visibility and prediction, and ICT operational flexibility capabilities have affected all three RTE capacities. And, RTE capabilities had a huge impact on supply chain performance as expected. In this paper, it has been found that the ICT capabilities in manufacturing are an important factor in improving RTE capabilities that are important in the supply chain and improving the performance of the supply chain.

The omni-channel customer system is the communication system between enterprise and customer via multiple channels such as mail, email, SMS, and mobile. The omni-channel customer system complements each other channel through the integration of each channel. The purpose of this research is to derive key factors and calculate the weights that a financial enterprise considers when adopting the omni-channel customer system. For this research, we analyzed the request for proposal documents used for the omni-channel customer system implementation projects in the financial enterprise. Also, we derived, classified, and stratified the key factors to be considered for the introduction of the omni-channel customer system in the financial enterprise. As a result of analyzing the key factors, customer experience, operations, and security were identified as the components of the top category in introducing the omni-channel customer system in the financial sector. Furthermore, the weight for each key factor was calculated by using ANP. As a result of ANP, operations, customer experience, and security were important in order. Also, the degree of easiness for connecting with other systems and the various abilities for representing the contents of the omni-channels were derived as the important key factors.

The purpose of this research is to examine the mediating effect of enterprise competitiveness on the relationship between operational service quality management and customer perception level of freight forwarders’ services in East Coast region of Peninsular Malaysia. Data were collected from 106 customers of freight forwarders through accessible random sampling method. Usable data were analyzed through Partial Least-squares Structural Equation Modeling (PLS-SEM) approach using Smart PLS-SEM software version 3.2.8. The validity of the survey questionnaire was confirmed using content validity, structural validity and expert validity. The results revealed that operational service quality management influences customer perception toward service providers’ services. Meanwhile, enterprise competitive mediates the relationship between operational service quality management and customer perception on service providers’ services. The enterprise competitiveness was found to be a driver for better customer perception on freight forwarder service providers. Besides, it has a strong mediating effect which ultimately effect on both customer perception level of satisfaction and could enhance customer perception on operational service quality management through words of mouth. These findings would therefore offer the freight forwarders’ management teams a new perspective in developing a better operational service quality management strategies and practices with emphasis on enterprise competitiveness. It also demonstrates the significance of enterprise competitiveness in donimating towards consumer perception in service preference and future repurchase intension.

21세기 경영환경 변화의 중심에 ‘지속가능성’(sustainability)과 ‘지속가능경영’(sustainable management) 이 대두되고 있다. 21세기는 그 어느 때보다도 인류의 생존은 물론 기업의 성장과 발전을 위해서도 ‘지속가능성’을 기업경영의 모토로 삼지 않을 수 없게 되었다. 기업의 지속가능한 발전을 위하여 무엇을, 어떻게 준비해야 할 것인가? 이런 이슈를 해결하기 위해 지속가능경영에 대한 기업과 정부 및 사회의 관심이 높아지고 있다. 그러나 지속적으로 생존 및 번영을 추구하는 다국적 기업의 지속가능경영에 대한 실증 연구는 아직 많이 부족한 실정이다. 따라서 본 연구에서는 다국적 기업의 제품과 서비스에 대한 소비자의 구매의도를 파악함으로써, 이론적이며 현실적인 전략적 시사점을 도출하고자 한다. 먼저, 문헌연구를 통해 기업의 지속가능경영 활동을 효율성, 친환경보호, 에너지관리, 소비자보호, 윤리경영의 다섯 가지 독립변수로 도출하였다. 이러한 특성들이 구매의도에 영향을 미치며, 신뢰가 독립변수들과 구매의도 사이에서 매개효과를 보인다는 종합적 모델을 구축하였다. 그리고 일반소비자 269명을 대상으로 실증분석을 실행하였다. 실증분석 결과, 지속가능경영의 효율성, 친환경보호, 에너지관리, 소비자보호, 윤리경영이 ‘신뢰’에 긍정적인 영향으로 나타났으며, 다섯 가지 독립 변수 중 효율성과 윤리경영의 경우, 구매의도에 미치는 직접적 영향은 기각되었다. 또한, 지속가능경영의 효율성, 친환경보호, 에너지관리, 소비자보호, 윤리경영 요인이 구매의도에 미치는 관계에 있어서 ‘신뢰’는 정(+)의 매개효과를 보였다.

Companies are increasingly faced with a growing number of social enterprises entering the market, as well with an appealing business model for many customers. However, the role of social enterprises as a driver of customer well-being has not been examined so far. Given the relevance of customer well-being for company success, this paper seeks to identify whether buying products from social enterprises leads to a different degree of customer well-being compared to the purchase from other organization types. The findings reveal that buying products from social enterprises leads to a higher degree of customer well-being than buying products from for-profit companies. In contrast, purchasing from non-profit organizations leads to a slightly higher customer well-being than buying from social enterprises. Furthermore, the results show that the organization type has an influence on customers´ company perceptions, which, in turn, guides the perception of customer well-being.

The Theory of Value Drivers, or Value Driver Theory (Wendee, 2011), is useful in understanding the value creation process in any enterprise. Innovation and strategy are important components in the value creation process. This research, which is based on Value Driver Theory, explored the role that innovation and strategy have in the value creation process and how they are employed in creating enterprise value. Value Driver Theory was discovered using two different, but compatible, research methodologies. The qualitative study used to discover Value Driver Theory explored the effect of business value drivers on the valuation of businesses in the United States and proposed a theory of value drivers. The Value Driver Theory study used two research methods – grounded theory and the Delphi method - to explore the effect of business value drivers on the valuation of businesses in the U.S. and to propose a theory of value drivers. In addition to a list of 72 individual value drivers, which includes innovation and strategy, the theory of value drivers presents a comprehensive value driver possibilities frontier and value driver chain, both of which are part of and are used to explain the theory of value drivers. The theory of value drivers is comprised of 28 propositions that work in concert with the possibilities frontier, the value driver chain, and other elements that are described in the paper. The Value Driver Theory paper differs from other studies as follows: First, the paper significantly extends the notions, ideas, and concepts from previous studies on value drivers. Second, the paper creates a comprehensive classification scheme for value drivers and has identified many more characteristics and properties of value drivers than previous studies. Third, the study identified 72 specific value drivers through the literature review and the Delphi study. Fourth, the paper consolidates the material from the literature review and the result of the research conducted through the Delphi and grounded theory studies and codifies it into the theory of value drivers. Subsequent to the publication of the paper on Value Driver Theory, new conceptual frameworks and tools have been developed to enhance the usefulness of Value Driver Theory in evaluating the enterprise value creation process. These conceptual frameworks and research tools were explored in the current study in general terms; and particularly as to how they relate to and enhance the use of innovation and strategy in the value creation process.