Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid methods for them are necessary more. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. To measure service quality accurately, this researcher collected and analyzed data by survey for customers who are customers of logistics services, grasped potential satisfaction standard(P) by 5 point Likert scale and one survey for accurate classification of quality attributes through weighted customer satisfaction coefficient changing quality attributes by developing the study on Kano model and Timko's customer satisfaction coefficient, and suggested Potential Customer Satisfaction Improvement index(PCSI) for examining the improvement of customer satisfaction so as to utilize them as an index of differentiated and concrete measurement of service quality.

Logistics companies want to be competitive companies in fierce logistics market and are worrying about securing of differentiated competitiveness for it. The standards judging if logistics industry maintains the competitiveness are based on the satisfaction of users due to the well-established service system that can response not only economic feasibility of logistics costs such as transportation costs, storage costs, unloading charges, information costs, etc. but also diversity and upgradability of logistics needs. Therefore, this study focuses on seeking of service quality improvements with VBSD(Value Based Service Design) model focusing on customer value factors based on Kano model and QFD based service design approach from angles of customer value improvement and service costs reduction.

Logistics companies distinguish between medium-sized business and small business according to the size of enterprises. Of course, conglomerates are called global corporations. In this study, mid-sized companies over a certain size or more and those below are classified and decide the priorities among important factors to secure competitiveness in logistics companies are determined through AHP technique. Mid-sized companies are companies that can provide more than two logistics services. For example, they provide warehousing and transportation services in the same time. small companies are companies that can mostly provide one functional service. Warehousing, transportation, manpower, and information are listed as factors in this study. As a result of the study, medium-sized companies emphasized on the importance of transportation. When it comes to small companies, warehousing was emphasized as an important factor. Due to the simultaneous and contemporary service of warehousing and transportation in small-sized company, the reliable image of the company will be underestimated in case of delays in transportation. Competitiveness will also be weakened. Global corporations or conglomerates will start to consider relocating warehousing areas to others except for the central storage hub. They won’t plan to invest directly, either. Therefore, it will be possible to secure competitiveness by providing the function of warehousing and to signed easily partnership

In order to increase the productivity of the logistics center and transportation, we try to articulate the priority ranking factors of the productivity influenced by the personality of the field workers (logistics center workers) and functional workers (drivers) via the AHP technique Individual personality was studied by applying the Big 5 model of psychological factors (openness, Conscientiousness, extroversion, Agreeableness, neuroticism). In this paper, extraversion was critically analyzed as a priority factor. A trait of extroversion is a strongly active and individual personality. In this study, the field workers are logistics center workers and the functional workers are drivers. They are interactively influenced in the In & Out operation. For example, when it comes to ‘up and down work’ and ‘inspection work’, the functional workers perform ‘up and down work’ and ‘delivery work’ and the field workers perform ‘inspection work’. Stressing on the respective work has an affect on work productivity. Inspection workforce has something to do with inventory management. Functional workforce affects the delivery workforce. Delivery work is positively correlated with customer satisfaction. Nevertheless, as a result of research, extrovert personality that has something to do with an energetic activity would not affect on the implementation of their operation. In addition, personal extraversion of workers and drivers in the warehouse can have a significant impact on job commitment and productivity improvement.

The purpose of this paper is to investigate the usefulness of Flexible Logistics Strategy for coping with the difficulties that logistics industry encountered in the highly competitive market. We define a logistics network model that reflects the current logistics environment of the metropolitan area and suggest the Flexible Logistics Strategy. We investigate the efficiency of the logistics system by comparing the Flexible Vehicle Strategy with other logistics strategies at the various scenarios that can mirror the real world.

This present contribution examines by means of a discrete event and agent-based simulation the potential of a joint use of resources in the installation phase of offshore wind energy. To this end, wind farm projects to be installed simultaneously are being examined, the impact of weather restrictions on the processes of loading, transport and installation are also taken into consideration, and both the wind farm specific resource allocation and the approach of a resource pool or resource sharing, respectively, are being implemented. This study is motivated by the large number of wind farms that will be installed in the future and by the potential savings that might be realized through resource sharing. While, so far, the main driver of the resource sharing approach has been the end consumer market, it has been applied in more and more areas, even in relatively conservative industries such as logistics. After the presentation of the backgrounds and of the underlying methodology, and the description of the prior art in this context, the network of the offshore wind energy installation phase will be described. This is the basis for the subsequent determination of the savings potential of a shared resource utilization, which is determined by the performance indicators such as the total installation time and degree of utilization of the resources. The results of the simulation show that weather restrictions have a significant effect on the installation times and the usage times of the resources as well as on their degree of utilization. In addition, the resource sharing approach, has been identified to have significant savings potential for the offshore wind energy installation.

The business process of global third party logistics company is defined as a network of logistics activities which involves the products that are manufactured in the developing countries, such as Vietnam, China and so on, and delivered to North or South American countries via intermediate stopover sites. The third party logistics company usually uses proprietary logistics information system to support the related logistics activities. However, each consignor sometimes may require different business process based on the customer type or characteristics of their products. Therefore, the third party logistics company need to modify their business process to reflect customer’s requirements, resulting in the modification of logistic information systems and additional costs. Therefore, a flexible mechanism is required to efficiently support the various types of requirements by the owners of the products. In this paper, first, we figured out various business rules related to third party global logistics activities. Second, we grouped the identified business rules into business processes, objects, relations, dependency, policy, representations, execution, and resources and further into precondition, postcondition, and invariant based on checking point in time. Furthermore, the categorized rules are classified into inter-activity and intra-activity rules based on the execution range. Third, we proposed a rule syntax to describe the defined rules into scripts which are understood by user and information system together. When each activity is executed, the rule manager checks whether there are rules related with the activity execution. Finally, we developed a prototype rule management system to show the feasibility of our proposed methodology and to validate it with an example.

베트남은 풍부한 노동력을 바탕으로 빠르게 경제가 성장하고 있다. 국내 물류기업은 해외시장 진출을 위해 노력하고 있다. 해외 물류기업도 베트남 시장에 진출하면서 물류 네트워크를 확대해 나가고 있다. 이러한 상황에서 국내 물류기업들도 기회를 포착하여 베트남 시 장에 진출할 필요성을 실감하고 있다. 본 논문에서는 모방전략을 이용하여 국내 중견중소 물류기업의 베트남 물류시장 진출 전략 수립에 목 적을 두고 있다.

Currently, Korea is actually increasing and increasing demand for leisure such as parts for A/S of automobile parts of the car, as well as trends in borrowing and finished parts are also required a steady increase in automobile traffic daetsu. There is one car and want to be driving a car A/S parts supplier smoothly for many years and that it is often the case if it is not supplied in a timely fashion, it is a reality that many eonseong hear from customers. These symptoms can be confirmed that the logistics systems of a system of selling auto parts supplier but above all a problem for several reasons, which will be considered as areas for improvement should be done urgently. Enterprises internally cooperation automotive supplier, but the need to get out to re-examine urgently complemented by the logistics system of systems to allow better respond to complex environmental changes of our customers grow, and now also the proliferation of small ship-run screen and Darvin , there is increasing distribution and logistics services, including logistics costs as a lack of work force that the company is itgetda can be called by the reality that the chances of getting a lot of jeyakreul own growth. Given this situation, the procurement of logistics enterprises. In-house logistics. Classified as sales logistics examined the long-term improvement of logistics distribution networks based on this part to derive into the problems of logistics and parts distribution system of Korean auto parts dealer.

The aim of this research is to verify the moderating effect of logistics information systems (LIS) on inter-organizational collaboration (IOC) and performance. To achieve this aim, this research s pulled out the definitions of the variables from prior research and looked at the relationships between them. The population is the Korean shipping and logistics firms in the Republic of Korea, and a survey was carried out by members of liners and international freight forwarders. The questionnaires responded to by members of the sample firms were used as data for the analysis of this research. The reliability and validity of the data were tested by a factor analysis and the Cronbach’s alpha coefficient. In addition, the hypotheses of this research haves been verified using a multiple regression analysis. The results are as follows. LIS is confirmed as a factor in enhancing the relationship between IOC and performance. The firms perform IOC by LIS in supply chains and as a result, they can achieve high performance. This is explained by fit as moderation by Venkatraman (1989). In addition, the relationship between IOC and performance is explained by a resource-based view as is and the relationship between LIS and performance is also explained by a resource-based view. . Managers grasp customer needs and disseminate the needs to organizations using superior LIS, followed by high performance. Managers structure efficient supply chain processes through IOC between organizations and improve performance in the whole process through collaboration with the partners as well as departments. If managers want to achieve high performance through IOC, they should grasp their current level of LIS. This provides information; such as , what strategic decision making could improve their performance? The results of this research prove the moderating effect of LIS on IOC and performance and if managers focus on the moderating effect, they can improve performance.

Compound logistics is a service aimed to enhance logistics efficiency by supporting that shippers and consigners jointly use logistics facilities. Many of these services have taken place both domestically and internationally, but the joint logistics services for e-commerce have not been spread yet, since the number of the parcels that the consigners transact business is usually small. As one of meaningful ways to improve utilization of compound logistics, we propose a brokerage service for shipper and consigners based on the hybrid recommendation system using very well-known classification and clustering methods. The existing recommendation system has drawn a relatively low satisfaction as it brought about one-to-one matches between consignors and logistics vendors in that such matching constrains choice range of the users to one-to-one matching each other. However, the implemented hybrid recommendation system based brokerage agent service system can provide multiple choice options to mutual users with descending ranks, which is a result of the recommendation considering transaction preferences of the users. In addition, we applied feature selection methods in order to avoid inducing a meaningless large size recommendation model and reduce a simple model. Finally, we implemented the hybrid recommendation system based brokerage agent service system that shippers and consigners can join, which is the system having capability previously described functions such as feature selection and recommendation. As a result, it turns out that the proposed hybrid recommendation based brokerage service system showed the enhanced efficiency with respect to logistics management, compared to the existing one by reporting two round simulation results.

In global competition composition changing rapidly, domestic industry faces changes and logistics industry, one of service industries, is recognized as an important factor for development of domestic industry and national economy. At this moment, companies must suggest differentiated service, strategies, etc. so as to create and maintain competitive advantages in comparison with other companies. The requirements preannounce big movement of third party logistics market. Therefore, government, logistics industry and academic world have suggested lots of studies so as to vitalized third party logistics market. The purposes of this research are to verify that innovative changes are necessary to be existing in fierce competition of third party logistics market and analyze the effects of third party logistics on logistics outcomes so as to form continuous relations with shipper.

In this paper, the relationship between energy consumption in the logistics industry and economic growth of Tumen River region from 1995 to 2014 is empirically analyzed by using the EKC model theory. The results show that there is a turning point in the Kuznets curve of carbon emission in TumenRiverregion. And it has the characteristic sof "invertedU" curve, which conforms to the environmental Kuznets curve hypothesis. Meanwhile it is stil lintherisingstage. According to the analysis results, it is proposed to set up the concept of low carbon logistics, optimize the energy structure, strengthen the information construction, and establish low-carbon development mechanism and so on.

This study is to find out the acceptance intention of international logistics platform which meet the needs of each other of shipper and international logistics company in the online. As you may know, the many korean traditional international logistics companies which have to compete with global logistics companies focused on economics of scale, have been in a big trouble. In this circumstances, though they should get used to the change to survive, they do not know what they try to overcome. So, I hope that this study would be helpful to them

Logistics had only been perceived as a supporting means or auxiliary of corporate activity, but is now surfacing as a priority sector for competitiveness in the infinite competition of the global market. This study looks into the current status of logistics and sets forth the improvement tasks by analyzing the problems of the returned goods logistics. In order to improve the manual process of returned goods, the POS system (point-of-sales system) was implemented and DAS (Digital Assorting System) and SORTER System were synchronized for utilization, which cut the prime cost of the once expensive returned goods logistics, and analyzed the efficiency of establishing automated logistics system for efficiency of returned goods logistics in the aspects of one-stop BPR (Business Process Re-engineering).

Logistics project scheduling problem in indeterminate environment is gaining more and more attention in recent years. One effective way to cope with indeterminacy is to develop robust baseline schedule. There exist many related researches on building robust schedule in stochastic environment, where historical data is sufficient to learn probability distributions. However, when historical data is not enough, precise estimation on variables may be impossible. This kind of indeterminate environment can be described by uncertainty according to uncertainty theory. Related researches in uncertain environment are sparse. In this paper, our aim is to solve robust project scheduling in uncertain environment. The specific problem is to develop robust schedule with uncertain activity durations for logistics project. To solve the problem, an uncertain model is built and an intelligent algorithm based on simulated annealing is designed. Moreover, we consider a logistics project as a numerical example and illustrate the effectiveness of the proposed model and algorithm.