본 연구의 목적은 항공서비스 전공 대학생의 외모관리행동이 자아존중 감과 취업불안을 매개로 진로준비행동에 어떠한 영향을 미치는지를 알아 보는데 있다. 이를 위해 충청 및 경기도 소재 항공서비스 관련 학과 대 학생 405명을 대상으로 설문조사를 실시하였으며, 본 연구의 결과를 요 약하면 다음과 같다. 첫째, 외모관리행동은 자아존중감에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 외모관리행동과 자아존중감은 취업불안에 부(-)의 영향을 미치는 것으로 나타났다. 셋째, 외모관리행동과 자아존중 감은 진로준비행동에 정(+)의 영향을 미치는 것으로 나타났으나, 취업불 안은 진로준비행동에 부(-)의 영향을 미치는 것으로 나타났다. 넷째, 자 아존중감과 취업불안은 외모관리행동과 진로준비행동 간에 매개효과가 있는 것으로 나타났다. 따라서 항공서비스 전공 대학생의 취업불안을 낮 추고 진로준비행동 강화를 위해 자아존중감을 높이는 것이 중요하며, 진 로준비 과정에서 직업에 적합한 이미지를 찾고 이에 대한 외모관리행동 을 한다면 취업역량을 높이는데 도움이 될 것으로 기대된다.

본 연구에서는 보육시설 내 식수인원 및 조리 종사자 근무현황에 따른 급식소 위생 관리수준을 평가하였다. 2021 년부터 2022년까지 풀무원푸드머스를 통해 식자재를 공급 받는 전국 199개 보육시설을 대상으로 61개 점검문항 중 평가결과에서 유의미한 일부 분석결과를 바탕으로 작성하 였다. 분석결과 식수인원이 적고, 조리 종사자가 적을수록 검수기록이 미 실시(P<0.05)되는 평가되었으며, 식수인원 이 적을수록 조리 종사자의 건강상태 확인이 미흡하고, 조 리 종사자가 적을수록 복장착용(P<0.05)이 미흡하였다. 또 한, 식수인원이 적은 보육시설일수록 소비기한 경과 식재 료 보관이 확인(P<0.05)되는 빈도 수가 높아 관리가 요구 되었으며, 가열조리 시 심부온도 측정기록은 미 실시(P<0.05) 되는 것으로 확인되었다. 그리고 식수인원이 적은 보육시 설일수록 조리시설의 유지관리가 미흡(P<0.05)하였다. ATP 측정결과에서는 식수인원이 적은 조리시설 종사자의 손과 도마에서 유의적으로 높은 ATP 수치가 검출(P<0.05)되었으 며, 조리종사자가 적을수록 근무 급식소의 도마에서 높은 ATP 수치(P<0.05)가 측정되었다. 분석결과를 종합해 볼 때 식수인원이 적은 보육시설일수록 조리운영을 위한 시설기반 관리가 부족하고, 위생관리가 미흡한 것으로 확인되었다. 따 라서 본 연구결과를 통해 식수인원 및 조리 종사자 수에 따 른 보육시설 급식소의 위생 관리수준을 판단하였으며, 향후 보육시설에 대한 국가 지원사업 선정 시 해당 연구결과가 기초자료로써 활용될 수 있을 것으로 사료된다.

디지털 기술의 발전에 따라 해상환경은 빠르게 변화할 것으로 예상된다. 자율운항선박의 경우 국내ㆍ외 많은 국가에서 기술개 발 중이며, 국제사회는 이를 운용하기 위한 논의도 시작되었다. 선박의 변화는 해상교통 환경의 변화를 야기하며, 육상지원시설에 대한 변화도 촉구한다. 본 연구는 항행지원시설의 사이버 보안 체계 개선을 위해 해상교통관제 인원의 사이버 보안 관리 인식을 분석하고자 한다. 이를 위해 해상교통관제 중심으로 사이버 보안 관리 현황을 살펴보고, 해상통관제 인원을 대상으로 설문조사를 실시하였다. 설문조 사 분석은 IPA 방법론을 활용했으며, 분석결과 보안담당 경험이 있는 인원과 경험 없는 인원의 사이버 보안에 대한 인식차이가 뚜렷하게 나타났다. 더불어 사이버 공격 탐지 및 차단 관련 기술적인 조치가 가장 우선적으로 시행되어야할 사항으로 나타났다. 본 연구 결과는 항 행지원시설에 대한 사이버 보안 관리 체계 개선을 위한 기초자료로 사용될 수 있다.

Alternative investments and Financial technology (FinTech) businesses’ recent entry and quick expansion of new financial services have propelled banking institutions into operational innovation to secure sustainable competitive advantage. Recent increases in the number of academic articles devoted to the strategic facets of asset management were stimulated by significant changes in such a competitive environment. Organizations begin to understand that a strategic approach to asset management becomes a source of long-term survival in an unstable environment and sustained competitive advantages. This study reviewed trendy financial issues: alternative investments, Robo-advisor-based asset management, and related service research in the finance and financial engineering field from the perspective of the aforementioned financial service environment.

본 연구의 목적은 뷰티 서비스전문가들을 대상으로 개방형 질문지와 포커스 그룹 인터뷰의 두 가지 통합연구방법을 통하여 자기관리 구성개념을 규명하고자 하였다. 자료 수집은 서울·경기 소재 뷰티 서비스전문가 151명을 대상으로 개방형 질문지를 실시하였으며 뷰티종사자 전문가 8명을 대상으로 포커스 그룹 인터뷰를 실시하여 자료를 수집하였다. 이에 일련의 연구절차를 통하여 도출된 결과는 다음과 같다. 첫째, 개방형 질문지의 귀납적 내용분석 결과 뷰티 서비스전문가의 자기관리는 건강관리, 대인관리, 외모관리, 기술관리의 지적관리로 4가지로 도출되었다. 둘째, 포커스 그룹 인터뷰 결과에서는 귀납적 내용분석을 보다 타당성 있게 지지하고, 뷰티서비스 현장 중심적인 면담 사례들이 심도 있게 다루어져 비대면관리와 지식관리의 2개 속성이 추가 도출되었다. 본 연구의 결과들은 뷰티 서비스전문가의 성공적인 직업인으로서의 생활을 위한 전략 수립과 뷰티 서비스전문가들의 자기관리 측정도구 개발에 기초자료로서 활용될 수 있을 것이다.

이 연구의 목적은, 대체복무제도가 대체복무요원의 양심의 자유와 인권을 보호하는 방향으로 운용되기 위해서 고려되어야 하는 인권 쟁점을 검토하고 제도의 개선 방안 을 모색하는 것이다. 현행 대체복무제도가 국제인권규범에 부합하는지를 검토하기 위 해서 심사기구의 독립성 및 공정성, 차별 금지, 공익성･비징벌성･민간성 요건 충족 여 부, 강제노동 해당 여부를 검토하였다. 그리고 대체복무요원 복무관리규칙의 주요 내 용 중 보수, 보호대원, 인권진단 및 고충처리, 실태조사를 비판적으로 검토하였다.

The purpose of this research is to examine the mediating effect of enterprise competitiveness on the relationship between operational service quality management and customer perception level of freight forwarders’ services in East Coast region of Peninsular Malaysia. Data were collected from 106 customers of freight forwarders through accessible random sampling method. Usable data were analyzed through Partial Least-squares Structural Equation Modeling (PLS-SEM) approach using Smart PLS-SEM software version 3.2.8. The validity of the survey questionnaire was confirmed using content validity, structural validity and expert validity. The results revealed that operational service quality management influences customer perception toward service providers’ services. Meanwhile, enterprise competitive mediates the relationship between operational service quality management and customer perception on service providers’ services. The enterprise competitiveness was found to be a driver for better customer perception on freight forwarder service providers. Besides, it has a strong mediating effect which ultimately effect on both customer perception level of satisfaction and could enhance customer perception on operational service quality management through words of mouth. These findings would therefore offer the freight forwarders’ management teams a new perspective in developing a better operational service quality management strategies and practices with emphasis on enterprise competitiveness. It also demonstrates the significance of enterprise competitiveness in donimating towards consumer perception in service preference and future repurchase intension.

This study investigated the influence of the quality of a business management consulting service and the mediating effect of utilizing a business management consulting service. For this purpose, data was collected from 200 self-employed workers of the Moonchang market in Dasejun, the Yongdap market in Seoul and the Jatgeoeul market in Gapyeong. The result of the study are as follows. First, it was found that the quality of interaction, the quality of the result and the quality of the physical environment have significant influences over peoples’ financial aptitude. Second, it was found that the quality of the interaction, the quality of the result and the quality of the physical environment have significant influences over peoples’ non-financial aptitudes. Thirds, the evaluation of a mediating effect of utilization of a business management consulting service on the relationship between the quality of a business management consulting service and business performance showed that it has a significant influence in all ways and so this, proved its mediating effect. Therefor, as one of the means to activate traditional markets in Korea, it would be beneficial to actively introduce a business management consulting service and this would achieve a better performance through efforts to change the perception of employees and consultants about post-management of business management consulting services.

본 연구는 유도체육관 운영 및 이용에 영향을 미치는 입지와 서비스 요인을 분석하는데 목적이 있으며, 원활한 유도체육관 운영을 위하여 수련생의 만족에 영향을 미칠 수 있는 요인에 대해 가이드 (guide)가 될 수 있는 실증적 자료를 제시하는데 의의가 있다. 이를 위해 총 350부의 설문지를 배포하여 불성실하게 응답된 11부를 제외하고 총 339부를 유효표본으로 사용하였다. 분석을 위해 IBM SPSS 21을 이용하여 빈도분석, 탐색적 요인분석, Cronbach’s α, 상관관계분석, 다중회귀분석을 실시하였다. 분석을 통 한 결과는 다음과 같다. 우선 유도체육관 운영 및 이용에 영향을 미치는 입지와 서비스 요인이 수련생의 만족도에 미치는 영향에 대해서 운영, 지도자, 커뮤니케이션, 수련생가치, 시설, 입지 요인 순으로 모두 수련생 만족에 유의한 영향을 미치는 것으로 나타났다. 하위요인별로 살펴보면, 첫째, 운영 요인에서 상해보험 가입 여부, 체육관 자유로운 이용, 운동 프로그램 운영 요인 순으로 수련생 만족도에 유의한 영향을 미치는 것으로 나타났으며, 둘째, 지도자 요인에서는 지도자 신뢰도 요인이 영향을 미쳤고, 셋째 커뮤니케이션 요인에서는 회원 간 의사소통 요인이 영향을 미치는 것으로 나타났다. 그리고 넷째, 수련생가치 요인에서는 건전한 여가활동과 운동수행능력 향상 요인 순으로 영향을 미쳤고, 다섯째, 시설 요인에서는 부대시설 수준과 주요시설 수준 요인 순으로 영향을 미치는 것으로 나타났으며, 여섯째, 입지 요인에서는 체육관의 가시성 여부 요인만이 영향을 미치는 것으로 나타났다. 유도체육관 입지 형태(역세권, 주거지역, 상업지 역)에 따른 체육관 특성의 차이에 대해서는 우선 역세권에 위치한 체육관은 수련생가치, 입지, 커뮤니케이션, 시설이 수련생 만족에 유의한 영향을 미치는 것으로 나타났으며, 주거지역에 위치한 체육관은 운영, 수련생가치, 커뮤니케이션, 시설이 수련생 만족에 유의한 영향을 미치는 것으로 나타났고, 상업지역에 위치한 체육관은 운영, 입지, 커뮤니케이션, 시설이 수련생 만족에 유의한 영향을 미치는 것으로 나타났다.

This research was conducted to examine procedures in regain management (RM) by professional service firms (PSF) on the basis of an explorative, qualitative research approach for the first time. The authors tried to solve the following research questions: How are endangered and disaffected clients identified, segmented and reasons analysed in PSFs? How can customer reacquisition dialogues be initiated and timed and which reacquisition offers are to be addressed to clients? How should the success of customer reacquisition measures be evaluated? The results from interviews with 30 leading managers show deficits of the PSF in (1) disaffection analysis, (2) regain activities and (3) regain controlling. Optimization approaches are recognized with larger support by the owners, more in-depth client dialog, optimization of internal processes as well as provision of additional financial and personnel resources. The interviewees reported that the owners have not yet been sufficiently sensitized to the regain of customers and that their attitudes and behaviour significantly impact the success of regain management – a factor hardly considered previously.

The objective of the current study was to compare the execution of hygiene and safety management according to the characteristics of children’s food service stations, with the ultimate objective of providing sanitary and safe food service to children. To this end, the study conducted surveys of 73 public and private pre-schools with fewer than 100 children in district A from July 30 to October 31 2015. The differences were evaluated by t-test and analysis of variance. The confidence and validity of the results were analyzed by six food ingredient and facilities management questions, three personal hygiene and facilities management questions, four environmental management questions, and five storage and treatment management questions; for a total of 18 questions. The cumulative distribution of the four factors was 61.569%, and the Cronbach’s alpha was 0.821, which indicated that the results were reliable. The results revealed that public pre-schools (a) and home-based pre-schools (b) had different levels of food ingredient and facility management, but no differences in the number of cooks, number of children served, type of food distribution, and the existence of mass food service facilities. The results of the study may be used to develop hygiene and safety management manual and educational contents to promote the health of the children served.

PURPOSES: This study aimed to evaluate the performance of pavement management works and to develop a function for estimating the level of service (LOS) and cost of service (COS) for the systematic and quantitative management of pavement performance in the public sector. METHODS: The International Roughness Index (IRI) was used as the performance index for pavement management. Long-term pavement performance data for a period of 7 years (2007-2014) collected by the National Highway Pavement Management System and historical maintenance budget data published by the South Korean government were used to develop the LOS-COS function. Based on the function, a model for estimating the appropriate budget as well as the network conditions was suggested. RESULTS : There was high degree of correlation between pavement performance and the investment level (R = - 0.74). The developed LOS-COS function suggested that the unit cost to improve the network IRI to 1 m/km was 32.6 billion KRW. Further, the maintenance costs normalized with respect to the LOS levels were LOS-A = 88.2 billion KRW, LOS-B = 55.6 billion KRW, and LOS-C = 23.0 billion KRW. CONCLUSIONS: This study proposes a simple way of developing a LOS-COS function. It also shows how to develop a network budget demand and condition estimation model using the LOS-COS function. In addition, it is the first attempt to evaluate the road maintenance budget in South Korea. It is expected that these results will help in the negotiations between the road managers and budget makers.

The current study was conducted to facilitate appropriate hygiene and safety management in children’s food service stations, with the ultimate objective of providing sanitary and safe food service to children. In order to develop questionnaire items, literature review was conducted, in addition to detailed interview of working-level personnel at a children’s food service management support center. This resulted in a total of thirty questions on personal hygiene management, food materials hygiene management, and facilities hygiene management. Using the questionnaire, seventy-one food service stations for children in District A in Seoul that serve less than one hundred children were surveyed to analyze the reliability, construct validity, and correlation in the developed measurement tool. The developed measurement tool consisted of ten task and environmental hygiene management questions, five personal and cooking hygiene management questions, four food ingredient and storage hygiene management questions, and four food service operation and management question; with a total of twenty-three questions, in four factors stated above. The cumulative distribution of the four factors was 54.698%, and Cronbach’s α value was 0.672~0.853, which indicated that the study was reliable. The results of the analysis indicated that each of the factors were correlated, the study was satisfactory, and the tool was valid for evaluating hygiene and safety management practices in children’s food service stations. Finally, in order to enhance practical utility of the developed measurement tool, the significance and limitations were described.

본 연구는 개인의 학습조직활동이 지식경영활동과 혁신행동에 미치는 영향에 대하여 분석한 실증연구 이다. 이를 위한 연구 방법으로서 본 논문은 서비스/제조/IT 대기업 종사자를 대상으로 설문조사를 실시 하였고, 이를 토대로 산업별 변수 간의 관계에 대하여 비교·분석하였다. 본 연구에서 사용한 용어에 대한 정의를 살펴보면, 혁신행동은 새로운 공정 혹은 제품 아이디어를 찾고 개발하며, 아이디어를 실행하기 위해 필요한 자금을 확보하고, 적합한 실행 계획과 일정을 수립하고 스케 줄을 개발하는 행동을 의미한다. 급변하는 경영환경 속에서 기업이 지속적인 경쟁우위를 획득하기 위해 서는 다양한 방법으로 조직의 변화와 혁신을 추구하여야 하며, 이러한 혁신행동의 선행요인으로서 지식 경영활동과 학습조직활동이 중요하게 인지되었다. 이상과 같이 실시된 연구 결과를 종합하여 살펴보면, 서비스업과 제조업, IT업은 개인의 학습조직 활동 이 지식경영활동과 혁신행동에 모두 유의한 영향을 미치는 것으로 나타났다. 또한 지식경영활동도 혁신 행동에 유의한 영향을 미치는 것으로 나타났다. 각 집단 별로 분석해보면, 개인의 학습조직활동이 지식경 영활동에 미치는 영향에서는 제조업이 가장 큰 것으로 나타났다. 또한 지식경영활동이 혁신행동에 미치 는 영향에 있어서는 IT업이 가장 큰 것으로 나타났고, 개인의 학습조직활동이 혁신행동에 미치는 영향에 서는 제조업이 가장 큰 것으로 나타났다. 마지막으로 위와 같은 분석결과를 토대로, 본 연구는 학습조직활 동이 산업별 종사자들에게 미치는 차이점과 변수 간의 관계에 대하여 중점적으로 논의하였고 그 원인을 제시하였다.

Attitude and ability of frontline employees in customer interaction influence company reputation. Since respective theory is scarce, this paper – based on a qualitative interview study – presents an examination of the status quo of the topic in luxury watch retail. Theories of service quality, identity and impression management are briefly addressed.

This paper reviewed the relationship between safety climate(superior attitude, education, precaution, communication, and job load) and safety performance(safety compliance and safety participation), and the moderating effects of gender and age. Based on the responses from 288 employees, the results of multiple regression analysis appeared as follow; 1) superior attitude effects positively on safety compliance and safety participation, but, job load effects negatively on safety compliance and safety participation. 2) precaution effects positively on safety participation. 3) education and precaution are more positively related with safety compliance and safety participation in female employee than in male employee. 4) education is more positively related with safety compliance and safety participation in older employee than in younger employee.

PURPOSES: The aim of this paper is developing user-oriented flexible Level Of Service (LOS) system for integrated asset management of various road facilities. It is essential to overcome limitations of general management systems which only focus on a type of assets (e.g. pavement, bridge etc.), and to serve a customizable LOS platform for smooth implementation and future improvement of the LOS considering various managerial environments of road agencies. METHODS: This study suggested a total framework of the LOS system as a process for self-development, operation and improvement of LOS system to conduct the PDCA (Plan-Do-Check-Act) in management process. In the process, we adopted user-customizable elements regarding asset definition, service index and evaluation method to match with the managerial environment of road agencies. In addition, we conducted an empirical study on the entire process of the suggested LOS system with a real road agency (Korea Express Highway) to prove applicability of the LOS system. RESULTS: From the empirical study, we confirmed that the suggested LOS system framework were suitable for development of customized LOS system. In addition, evaluation of asset conditions by LOS ratings, and quantification of vision achievement of the Korea Express Highway were successfully made. It would be the first trial in integrated management approach with LOS systems for numerous road facilities. CONCLUSIONS : It was recognized that easy application and sustainable improvement of the LOS was the most critical point in asset management. The suggested LOS system would be a powerful weapon as a managerial tool in preparing tight budget, aging infrastructures, and increased demands for more accountability both in Korea and internationally. Implementation of the LOS system needs to be expanded to the other infrastructure members to serve satisfactory level of service to taxpayers.

The purpose of this study is to explore the effects of social media in Customer Relationship Management (CRM) based on a theoretical foundation. Social media was firstly used as a new communication tool by internet users, and is being commercialized as a powerful tool to build and maintain long-term relationships between customers and businesses. This study focuses on service sectors and aims to clarify how social media helps companies innovate traditional CRM. Social CRM is seen as one of these service innovations and is highlighted in this paper.

The influential role other customers play in forming a customer's service experience has gained growing academic and managerial attention recently. We intend to extend this stream of the research by proposing the effect of the interactions with other customers on the customer's quality perception of the service provided by the service firm. Through our findings we suggest that service firms should look beyond service personnel and consider other customers as a human factor influential on customer perceptions of service quality. Specifically, we propose that the perceived quality of C2C interactions indirectly affect customer perceptions of service quality through the mediation by the perceived social-emotional support. Using the selective halo effect theory, we theorize that the perceived quality of C2C interactions influence perceived quality of the assurance and empathy dimensions of SERVQUAL. We also suggest that the strength of the effect depends on customer role types. In order to fill the gap in the customer interaction research, which is mostly centered around experiential service settings, we choose a service setting in which functional benefits are more valued (i.e. healthcare services). Our study findings will help service managers become more aware of the importance of managing C2C interactions and learn specifically which aspects of C2C interactions to manage.

This paper study is to identify the effect of quality certification incentives regulations to a firm. The pur purpose of this study is to propose the right way of improvement and policy by conduct research for quality certification incentives regulations, which applied by public procurement service for office furniture. For more accuracy, this study analyze the result of questionnaire, visiting, telephone survey conducted by office furniture manufacturer those are registered in MAS (Multiple Award Schedule System)